Upon receipt of the complaint, Starion added the Consumer’s telephone number to its internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Starion’s records show [redacted] ’s account was charged for supply correctly in accordance with her AgreementBased on our review, the Consumer’s allegations regarding her customer service interaction are inconsistent with our recordsAdditionally, [redacted] ’s last day with Starion was August 28, 2017.On September 11, 2017, Starion provided [redacted] with information in response to her concerns via email, including copies of her enrollment record and Agreement materialsShe was also informed of Starion’s resolution to her concernsAs of September 15, 2017, Starion has not received any follfrom the Consumer; therefore, we believe this matter is resolvedStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Starion’s records indicate Ms [redacted] account was enrolled with Starion on November 18, Mr [redacted] verified the enrollment by completing a third-party verification (“TPV”) recordingAs a result the account entered service with Starion on November 18, Starion has been unable to locate evidence supporting Ms [redacted] allegation that the account was enrolled without proper authorizationBy completing the TPV recording, Mr [redacted] confirmed he was authorized to make decisions regarding the account and his decision to select Starion as the account’s energy supplierStarion requires a verified form of authorization for all customer enrollments A representative from Starion’s compliance department attempted to contact Ms [redacted] on February 12, to further discuss her concerns and left a voicemail confirming that her account ended service with Starion on January 20, A number was left for Ms [redacted] should she have any questions regarding her complaintAs of February 17, 2015, Starion has yet to receive a response Additionally, the Consumer’s rate for supply was less than the utility’s price to compare for standard service while she was a Starion customer Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Upon learning of the matter, Starion immediately investigated [redacted] concernsStarion identified that the authorized telemarketing sales agents handled the call in a manner that is inconsistent with the Company’s standardsThe telemarketing vendor has since taken the appropriate action regarding this matterAdditionally, Starion has added the complainant’s telephone number to its internal do-not-call listStarion regrets any inconvenience this matter may have caused [redacted] Please do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Below please find Starion’s response to the Revdex.com complaint filed by [redacted] According to Starion’s records, [redacted] enrolled in the “Starion Secure” fixed rate product on May 16, Starion has determined [redacted] has been charged for supply correctly in accordance with his agreementThe product in which he elected to enroll included a fixed rate of cents per kwh for a term of twelve (12) billing cyclesThereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service Starion’s records indicate [redacted] contacted Starion’s customer service department on August 27, regarding his accountIn an attempt to alleviate the customer’s concerns, [redacted] was offered the opportunity to enroll in a fixed rate productAs a result, the customer accepted the offer which included a rate of cents per kwh for a term of twelve (12) billing cycles A representative from Starion’s compliance department attempted to contact [redacted] on August 28, and again on September 9, 2014, at which time the customer was informed he will be receiving a one-time courtesy rebate for his August billing cycleAs a result, [redacted] accepted Starion’s offer as a satisfactory resolution to his concerns Notwithstanding the foregoing, in a good-faith effort to resolve this complaint, Starion will issue [redacted] a one-time courtesy rebateA check will be sent to the customer within to business days As of September 10, 2014, [redacted] remains an active Starion customer Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion Simple” monthly variable rate product on April 21, Starion has determined that Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which the account was enrolled included a variable rate subject to fluctuate monthly based on market conditions Starion has no record of the customer contacting Starion’s customer service department regarding his account A representative from Starion’s compliance department attempted to contact Mr [redacted] on September 17, to further discuss his concerns and left a voicemailAs of September 23, 2014, Starion has yet to receive a response The customer’s account is scheduled to end service with Starion on October 9, Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted] Compliance Analyst
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, David P [redacted]
Below please find Starion’s response to the Revdex.com complaint filed by Ms [redacted] Starion has investigated Ms [redacted] concerns and has been unable to locate evidence supporting the customer’s allegation that the authorized telemarketing sales agent operating on behalf of Starion contacted her residence at the telephone numbers listed on her complaintStarion has no record of an outbound call being placed to Ms [redacted] residence by any of our contracted third-party marketing vendors Notwithstanding, Starion has added Ms [redacted] on its internal “do not call” list Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
A representative from Starion’s compliance department spoke with [redacted] on April 15, regarding his complaintAt that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Starion’s records indicate [redacted] ’s telephone number was added to its internal do-not-call list on September 14, prior to receipt of this complaint Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, Kat B [redacted]
Upon receipt of his complaint, Starion fully reviewed the matterOur records confirm the telephone number Mr [redacted] provided with his complaint form was never contacted on behalf of StarionNotwithstanding, Starion has added Mr [redacted] ’s telephone number to its internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
A representative from Starion’s compliance department spoke with [redacted] *** and her representative on August 17, regarding the complaint [redacted] alleges they did not agree to enroll with Starion; however, our records confirm the enrollment was completed and authorized by MsHelen B [redacted] on June 1, 2017, via telephoneMoreover, this was the only time their telephone number was contacted on behalf of StarionWe provided this information to [redacted] during our recent conversation and also sent a copy of the enrollment agreement to her via emailAdditionally, in response to [redacted] ***’s billing concerns, we explained that there are two portions of the electric billWhen a customer enrolls with a supplier, such as Starion, the utility continues to handle the delivery portion of the bill, but the supplier begins to handle the generation portionThe generation portion is calculated based on the amount of electricity used by the customer and the supplier’s retail price [redacted] and her representative were provided with my direct line and expressed they would call should they have any future questionsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Upon receipt of the complaint, Starion added the Consumer’s telephone number to its internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Starion’s records show [redacted] ’s account was charged for supply correctly in accordance with her AgreementBased on our review, the Consumer’s allegations regarding her customer service interaction are inconsistent with our recordsAdditionally, [redacted] ’s last day with Starion was August 28, 2017.On September 11, 2017, Starion provided [redacted] with information in response to her concerns via email, including copies of her enrollment record and Agreement materialsShe was also informed of Starion’s resolution to her concernsAs of September 15, 2017, Starion has not received any follfrom the Consumer; therefore, we believe this matter is resolvedStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Starion’s records indicate Ms [redacted] account was enrolled with Starion on November 18, Mr [redacted] verified the enrollment by completing a third-party verification (“TPV”) recordingAs a result the account entered service with Starion on November 18, Starion has been unable to locate evidence supporting Ms [redacted] allegation that the account was enrolled without proper authorizationBy completing the TPV recording, Mr [redacted] confirmed he was authorized to make decisions regarding the account and his decision to select Starion as the account’s energy supplierStarion requires a verified form of authorization for all customer enrollments A representative from Starion’s compliance department attempted to contact Ms [redacted] on February 12, to further discuss her concerns and left a voicemail confirming that her account ended service with Starion on January 20, A number was left for Ms [redacted] should she have any questions regarding her complaintAs of February 17, 2015, Starion has yet to receive a response Additionally, the Consumer’s rate for supply was less than the utility’s price to compare for standard service while she was a Starion customer Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Upon learning of the matter, Starion immediately investigated [redacted] concernsStarion identified that the authorized telemarketing sales agents handled the call in a manner that is inconsistent with the Company’s standardsThe telemarketing vendor has since taken the appropriate action regarding this matterAdditionally, Starion has added the complainant’s telephone number to its internal do-not-call listStarion regrets any inconvenience this matter may have caused [redacted] Please do not hesitate to contact me with any questions or concernsSincerely, [redacted] ***
Below please find Starion’s response to the Revdex.com complaint filed by [redacted] According to Starion’s records, [redacted] enrolled in the “Starion Secure” fixed rate product on May 16, Starion has determined [redacted] has been charged for supply correctly in accordance with his agreementThe product in which he elected to enroll included a fixed rate of cents per kwh for a term of twelve (12) billing cyclesThereafter, the account renewed in a month-to-month variable rate, pursuant to the Terms of Service Starion’s records indicate [redacted] contacted Starion’s customer service department on August 27, regarding his accountIn an attempt to alleviate the customer’s concerns, [redacted] was offered the opportunity to enroll in a fixed rate productAs a result, the customer accepted the offer which included a rate of cents per kwh for a term of twelve (12) billing cycles A representative from Starion’s compliance department attempted to contact [redacted] on August 28, and again on September 9, 2014, at which time the customer was informed he will be receiving a one-time courtesy rebate for his August billing cycleAs a result, [redacted] accepted Starion’s offer as a satisfactory resolution to his concerns Notwithstanding the foregoing, in a good-faith effort to resolve this complaint, Starion will issue [redacted] a one-time courtesy rebateA check will be sent to the customer within to business days As of September 10, 2014, [redacted] remains an active Starion customer Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Below please find Starion’s response to the Revdex.com complaint filed by Mr [redacted] According to Starion’s records, Mr [redacted] enrolled in the “Starion Simple” monthly variable rate product on April 21, Starion has determined that Mr [redacted] has been charged for supply correctly in accordance with his agreementThe product in which the account was enrolled included a variable rate subject to fluctuate monthly based on market conditions Starion has no record of the customer contacting Starion’s customer service department regarding his account A representative from Starion’s compliance department attempted to contact Mr [redacted] on September 17, to further discuss his concerns and left a voicemailAs of September 23, 2014, Starion has yet to receive a response The customer’s account is scheduled to end service with Starion on October 9, Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted] Compliance Analyst
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, David P [redacted]
Below please find Starion’s response to the Revdex.com complaint filed by Ms [redacted] Starion has investigated Ms [redacted] concerns and has been unable to locate evidence supporting the customer’s allegation that the authorized telemarketing sales agent operating on behalf of Starion contacted her residence at the telephone numbers listed on her complaintStarion has no record of an outbound call being placed to Ms [redacted] residence by any of our contracted third-party marketing vendors Notwithstanding, Starion has added Ms [redacted] on its internal “do not call” list Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, [redacted]
A representative from Starion’s compliance department spoke with [redacted] on April 15, regarding his complaintAt that time, [redacted] accepted Starion’s efforts to resolve his complaint as a satisfactory resolution to his concernsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
Starion’s records indicate [redacted] ’s telephone number was added to its internal do-not-call list on September 14, prior to receipt of this complaint Starion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concerns Sincerely, Kat B [redacted]
Upon receipt of his complaint, Starion fully reviewed the matterOur records confirm the telephone number Mr [redacted] provided with his complaint form was never contacted on behalf of StarionNotwithstanding, Starion has added Mr [redacted] ’s telephone number to its internal do-not-call listStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***
A representative from Starion’s compliance department spoke with [redacted] *** and her representative on August 17, regarding the complaint [redacted] alleges they did not agree to enroll with Starion; however, our records confirm the enrollment was completed and authorized by MsHelen B [redacted] on June 1, 2017, via telephoneMoreover, this was the only time their telephone number was contacted on behalf of StarionWe provided this information to [redacted] during our recent conversation and also sent a copy of the enrollment agreement to her via emailAdditionally, in response to [redacted] ***’s billing concerns, we explained that there are two portions of the electric billWhen a customer enrolls with a supplier, such as Starion, the utility continues to handle the delivery portion of the bill, but the supplier begins to handle the generation portionThe generation portion is calculated based on the amount of electricity used by the customer and the supplier’s retail price [redacted] and her representative were provided with my direct line and expressed they would call should they have any future questionsStarion makes every effort to review and appropriately resolve consumer complaintsPlease do not hesitate to contact me with any questions or concernsPlease do not hesitate to contact me with any questions or concernsSincerely, Ivette A***