State Auto Insurance Companies

Policy has been cancelled effective 11/11/ All late fees and earned premium have been waived Insured has been notified

This complaint was forwarded to the appropriate claims manager on 08/25/for a response

State Auto hasn't contacted me about the complaintI still haven't received the check for my totalled car, and am still without transportationI'm sure that whether they decide to pay for a rental vehicle or not, I'll probably have the check in by thenI am very disappointed in the way they handle these matters

We have received the follcomplaint and will have the appropriate person respond directly to [redacted] Thanks!

I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me Regards, [redacted] ***

***, I understand that you have closed the dispute but it is not resolvedI believe that State Auto should pay for my roof for the reasons stated belowI am requesting Revdex.com to review this with State Auto's executive team 1) State Auto hired a professional Co to do the roof inspection (Trinity)The report stated there was evidence of hail damage 2) State Auto agreed there was damage to the roof and was prepared to pay for multiple slopesThis was communicated verbally by [redacted] (State Auto Sr Adjuster) to myself and [redacted] (Owner of [redacted] 3) State Auto admitted there was hail damage to the roofSo they legally cannot change there mindEven though they hired a 2nd firm that stated it was not hail damageThat report said there was evidence of hail damage to soft metal and the shingles condition were "anomalies"Bottom line they are not in original condition and something caused these so called "anomalies" What do they think caused round circular marks (anomalies) on the shingles? 4) I hired a company that did a thorough inspection and produced a report that stated there was clear evidence of hail damage to over 75% of the roof 5) Finally,There are well over homes in my neighborhood that had the same type damage and the roofs were all covered by several different insurance companiesHow is it that State Auto is the only Co that would not cover the damage? I do not believe State Auto ( [redacted] ) is being fair or reasonableThat is why I copied The State Auto CEOAny reasonable person should ask themselves, Given all the evidence, How on earth can this one house not had hail damage when all the surrounding homes had the same type damageState Auto needs to do the right thing Thanks

Correspondence has been forwarded to claims supervisor for review and a response

This complaint has been forwarded to the appropriate claims manager for a response

Thank youWe have received the complaint and will have appropriate person respond to the claimant

I have reviewed the response made by the business in reference to complaint ID ######and find that this resolution is satisfactory to me
Regards,
*** ***

To date we have received no correspondence from State Auto Insurance company We would like this complaint reopened until we get a written response They did call us on the phone and advised us to get bids
and made promises However, if their promises are like their adjustment services it means nothing To date we have received no money or written correspondence from State Auto Insurance
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The above policy is active, not cancelled, and we are providing comprehensive
coverage on a Dodge Midas Motor HomeWe continue to
invoice each
month for coverage provide and late fees are added each month when the
payment is not paidThe agency had advised *** *** that we need written
request to cancel this policy back in May 2014, however she did not sign a form
In order to have this policy cancelled, *** *** will need to sign the attached
cancellation request / policy release form, and return it to her agent *** *
*** *** *** ** ** ** *** *** *** ** ***I have advised
the *** * *** agency that she will be sending the form to them so they can
expedite cancellation
Please let me know if there are additional questions,
Sincerely,
*** ***
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I already received a response from the local office claims Manager *** *** I wanted someone from state auto corporate office to review this complaint and the details because I have no trust or
confidence in the local officeI also sent an email to State Auto CEO with the same informationI was hoping to get a customer advocate to review my situation Thank You
Regards,
*** ***

Complaint has been sent to appropriate claims manager for investigation and response

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Your letter of August, 20, and the related Complaint file by *** ***, has been
forwarded to my attention
We appreciate the position of the Revdex.com and its willingness to assist in the
resolution of disputes with consumers, however, this is not a dispute about business process, practice or
procedure; this is a dispute between *** *** and State Auto over whether the type of damage they
are claiming was proximately caused by hail or some other condition As such, this is a "coverage' issue
which, with all due respect, is likely not within the expertise of the Revdex.com
Lastly, while we recognize and are sensitive to the concerns of our insured, State Auto also has
certain fiduciary obligations which include the duty of privacyCommenting further on the merits of this
dispute, risks not only inconsistent conclusions in differing jurisdictions, but an additional complaint by
an insured that we have violated our duty of privacy
State Auto's position has been set forth in its response directly to *** *** If additional
information becomes known to us that would warrant our revaluating our position, we wlll, as always,
be willing to do soHowever, at the present time, for the above stated reasons, we cannot comment
further
Resptfully,
*** *** ***
*** ***
State Auto Insurance

File has been forwarded to the appropriate claims manager for a response

This complaint was forwarded to the appropriate claims manager on 08/25/14 for a response.

I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have received this complaint and will have the appropriate person respond to the claimant.

This complaint has been forwarded to the appropriate claims manager for review and a response.