State Auto Insurance Companies

[redacted], I understand that you have closed the dispute but it is not resolved. I believe that State Auto should pay for my roof for the reasons stated below. I am requesting Revdex.com to review this with State Auto's executive team.  
 
1) State Auto hired a professional Co to do the roof inspection (Trinity). The report stated there was evidence of hail damage. 
2) State Auto agreed there was damage to the roof and was prepared to pay for multiple slopes. This was communicated verbally by [redacted] (State Auto Sr Adjuster) to myself and [redacted] (Owner of [redacted]. 
3) State Auto admitted there was hail damage to the roof. So they legally cannot change there mind. Even though they hired a 2nd firm that stated it was not hail damage. That report said there was evidence of hail damage to soft metal and the shingles condition were "anomalies". Bottom line they are not in original condition and something caused these so called "anomalies".  What do they think caused round circular marks (anomalies) on the shingles?
4) I hired a company that did a thorough inspection and produced a report that stated there was clear evidence of hail damage to over 75% of the roof. 
5) Finally,There are well over 40 homes in my neighborhood that had the same type damage and the roofs were all covered by several different insurance companies. How is it that State Auto is the only Co that would not cover the damage?
 
I do not believe State Auto ([redacted]) is being fair or reasonable. That is why I copied The State Auto CEO. Any reasonable person should ask themselves, Given all the evidence, How on earth can this one house not had hail damage when all the surrounding homes had the same type damage. State Auto needs to do the right thing. 
 
Thanks

I apologixe for not responding.  The claims manager is currently working with [redacted] to resolve his complaint/claim.
[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Correspondence has been forwarded to claims supervisor for review and a response.

Policy has been cancelled effective 11/11/2014.  All late fees and earned premium have been waived.  Insured has been notified.

We have received the follow-up complaint and will have the appropriate person respond directly to [redacted].
Thanks!

youre going to sit on your hands for ten days and do nothing as usual.  Youre already three months past, you can do ten more days in your sleep
Regards,
[redacted]

State Auto hasn't contacted me about the complaint. I still haven't received the check for my totalled car, and am still without transportation. I'm sure that whether they decide to pay for a rental...

vehicle or not, I'll probably have the check in by then. I am very disappointed in the way they handle these matters.

I am sorry I have taken so long. I have been very ill. I don't owe State Auto for any thing since 4-22-12.  I have not got any bills from them. I called [redacted] this past year. The lady I talked to seemed to know more about my business with State Auto than I did. soon after I called then I got bills from State Auto & the RV was broked into this passed summer why would I not make a claim - because I did have Ins. I could say alot more but I can't see to write anymore.
[redacted]

The claim has still not been satisfied.  My insurance agent has suggested that I engage a personal attorney and pursue litigation against State Auto.  I appreciate the Revdex.com attempt to resolve the situation on my behalf. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID ######, and find that this resolution is satisfactory to me.  Received a phone call today.  Negotiations still pending, claim is still open.
Regards,
[redacted]
[redacted]

Correspondence has been forwarded to the appropriate claims manager for additional consideration and response.