Stateline Citgo

[redacted] house was awful the smell of  cat and animal feises was everywhere .  we tried to work in there as much as we could but had to keep leaving to get air. we all are sick with sinus infections now the workers had to walk through chicken and duck droppings all the way through the...

walk ways . they were very rude and nasty to the workers. the cabinets were not attached to the walls and had water damage to the boxesTe credit card company did not refund them anything after we gave them all the emails and pictures catching them in lie after lie ..also there is a lein being placed on their house for not paying their final payment . I dont think they even care about that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Lay It Straight lied again.  No notification from Lay It Straight, and they refuse to reimburse for the $160 bullnose labor that they never paid for.  I told Lay It Straight last week that I did not want to do business with them again.  I took my own tile to [redacted] last week, paid [redacted] separately $50 to complete the bullnose and glazing, and picked up the finished product today.  Lay it Straight charged me $160 for the Bullnose work (copy of the paid invoice attached), and they did nothing except order additional tile at a cost that was probably less than $20 (based on [redacted] cost for same tile).  Also, I confirmed with [redacted] that they never charged Lay It Straight for the initial glazing failure.  So I'm out $160, and Lay It Straight was dishonest.  If you need confirmation/proof from [redacted] regarding the delivery of the completed order, they can be reached at ###-###-####. [redacted] can also fill you in on what happened with my order. Regardless of what happens with the Revdex.com, I now have my tile.  It is unfortunate that Lay It Straight was dishonest. Again, the original order was placed on 8/19/2015. How can one expect to complete a bathroom remodel in a reasonable amount of time based on Lay It Straight's performance?  Even with the failed initial attempt from [redacted], total time should have been less than 6 weeks (not 4-1/2 MONTHS).  Also note that Lay It Straight charged me more than 3x the labor charged by [redacted] ($160 vs. $50), so all in all truly a sad story.  No need to send me any more email.  I have no more to say, and hope that Lay It Straight acknowledges their poor conduct and changes the way they treat customers.  Otherwise, I doubt they will stay in business.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The driveway and walk way we're not dangerous. The workers were able to move the little snow that we had with their feet. The removal of the counter tops and backsplash was discussed with the individual that sold us the materials. Also the $520 was never on any sales order or discussed.

The rust that mr [redacted] refers to is not rust it is a natural color of the stone he selected . Mr [redacted] signed off on veiwing the slab upon purchasing with the sales rep. Sales rep tried to help the client be happy and paid out of her pocket to remake the island . When template was performed there...

was tile on the wall and it was thicker than what we could see. So since the  tile was an unforseen condition and being thicker than what we could see the top was made to what we could see. We made another top .mr [redacted] did not like the color again of the natural stone. He wanted the smaller top again we made a seperate piece to help with the size .mr [redacted] wanted wanted that top to be installed we installed it . Mrs [redacted] signed off on the install compliments to the installers . Mr [redacted] purchased tile trim peices not from us and now is claiming that does not work . He then wanted a 5 inch back splash and he came in and selected the 5 inch splash we made those pieces he is set for install on Monday morning . Could do those peices today . Mr [redacted] claims he had to work and we could not come out to his place today as scheduled now having us to move it to monday . So we also made a piece for his bathroom that he changed after the template. Which have photos before and after. Please do help resolve this. All he has to do is be available and let us in to put the back splash on that Mr [redacted] did not pay for as well as the remake of the bathroom piece . We can only do so much to make a client happy . We are available to finish this project