Stauer, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I purchased a Stauer Compendium Hybrid watch about a month agoApart from the fact that it takes a few days to figure out how to set all the functions of the watch, so far I am very satisfied with the watch and the priceI think the $shipping charge was about twice what it should be though

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ IWE have contacted the customer and advised she has been refunded in full including shipping charges for a total of $and this refund will show with the bank that holds her credit card within - hoursWe also advised that we have sent all of this product back to the vendor and canceled Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have NOT been refundedI checked IN PERSON with the bank this morning to verify that there has been NO REIMBURSEMENT Although informed - on 4/- that I would be refunded in full including shipping charges for a total of $and this refund would show with the bank that holds her credit card within - hours - expected at the latest on 4/ I have NOT been refundedI checked IN PERSON with the bank this morning to verify that there has been NO REIMBURSEMENT

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ We have contacted the customer and discussed the care of his watchHe really likes this watch and we agreed to replace it with a new watchIf this watch becomes tarnished again, we have agreed to replace it with a different watch within the same price range Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/24) */ Thank youSpoke with Stauer and everything has met with my satisfaction

Initial Business Response /* (1000, 5, 2015/02/19) */
We contacted the customer and explained that due to our administrative error, when the Revdex.com changed the way they rate businesses, we temporarily lost our A+ ratingWhen we realized this error we provided the correct information and
re-gained our A+ ratingThe customer seemed satisfied when we spoke
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Doesn't address the issues: One ring was missing a stone when it arrived---the other ring (which I paid for guarantee replacement for two years) small stones on side fell out after a brief timeFollowing company instructions---put rings in brown envelope---letter of explanation---information on order and problemAsk the two rings be replaced in daysStill don't have the ringsCalled at least times, was told it was a postal problemThat they would forward the issue to a higher up supervisor and get back to meThey never didI was not satisfied and told them, since I was a Platinum Club member and had ordered a wide range of items from them over a number of years---didn't understand why they were not immediately replacing the rings
Final Business Response /* (4000, 9, 2015/02/26) */
We have contacted the customer and apologized for our errorWe have processed new orders to replace his damaged rings

We have contacted the customer and extended the split pay opportunity and he has accepted

On 1/3/a letter was mailed to the customer advising his membership will never renew again. We do apologize for any and all miscommunication

Initial Business Response /* (1000, 5, 2014/11/20) */
There are notes on customers order to refund in fullHe was only refunded $we have now refunded the $shipping charge back to American Express card ending

I purchased what was advertised as "African blue opal" discs made into a necklace, earrings and bracelet What I received looks and feels like plastic, and there is actually a seam around each disc which indicates it has been molded in a form, and pressed together, and is probably ground turquoise mixed with some type of plastic The "silver" spacer beads are plastic! I disassembled the necklace to restring it with black spacer beads, thinking I could combine the discs from the necklace and bracelet into a longer strand, but it did not work, so now I cannot return the set since I have changed it DO NOT WASTE YOUR MONEY ON THEIR PRODUCTS!!! The Stauer company is a rip off

We have talked to the recipient of this gift and advised we cannot refund her someone else's money. However, as a gesture of good will, we advised her to keep the watch and pick an item for $or less and we will send it to her for free. She seemed to think this was fair

Initial Business Response /* (1000, 5, 2016/02/03) */
The refund check for $was a refund for the watch repair the customer paid forWe are willing to refund the original cost of this watch from also, however we show the price paid was $not $so we are going to
contact the customer to resolved this refund
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have written directly to the chairman of the board of this unsavory and dishonest company three timesHe has never displayed the common courtesy to answer my letters and is now attempting to change the purchase price of the watch from $to $The principle of this itic and time consuming transaction is not money but rather simple honesty and integrityAs a long-time customer, I am livid and wish to register the strongest complaint with the Revdex.comSuch unsavory and dishonest actions do not bode well for consumersHow many other people have been cheated and deceived by this collection of rascals? I do not want to be contacted by dishonest and deceiving rascalsI want a fully operational replacement watch
I suggest that you convey my great displeasure and disappointment to this dishonest rabble of troglodytes
RN***, Ph.D
Final Consumer Response /* (3000, 13, 2016/02/08) */
Dear ***,
I am very unhappy with Stauer company because I paid them for a watch and do not possess the watchI have no product but they have my moneyThat is not the way that legal business worksIt is called thievery and is illegalAs far as I am concerned, the Stauer company are simple thievesI will not stand for illegal chicanery and neither should the Revdex.com
This case is not resolved and I am not satisfiedI have tried to resolve the issue in a civilized manner by writing to the chairman of StauerHe does not have the common courtesy or business acumen to respondThat is reprehensible
Final Business Response /* (4000, 15, 2016/02/10) */
After further research customer was sent two refund checksOne for $which was for the watch repair and one for $which was the cost of the original watchBoth check #'s *** and *** cleared our bank on 12/22/

Initial Business Response /* (1000, 5, 2014/07/30) */
We have contacted the customer to advise him to
return the Necklace and Earring set for refundAt this time, we are short staffed, so the wait time could be 15-minutesCustomer does not want a new set and is satisfied with our
approval to return for refund
Consumer Response /* (3000, 12, 2014/08/07) */
I am not satisfied with the $refund from Stauer which covers the purchase price of the necklace, onlyThey agreed to refund the $purchase price for the earrings alsoThey did not do thisAlso, there should be refund of taxes paid on these items???
Business Response /* (2000, 15, 2014/08/08) */
8/7/- I received a refund of $which reflects the price of the earrings which were $The balance would be tax paid on the necklace & earringsI am satisfied with the total refund and thank the Revdex.com for your help

We have called and left a message for customer to contact us to explain The $was a pending authorization and did not post The only amount that posted was the $ He was only charged once

Final Consumer Response /* (2000, 5, 2016/02/08) */
case is resolved delivered today thank you ***

We have a training opportunity on how the call was handled in customer service Our ad does say the diamonds are lab created and set in sterling silver We have sent the customer a link to go to that gives information on Diamondaura stonesSkymall took this order, and Stauer filled it
Since Skymall is no longer in business, Stauer will certainly refund the $that was paid for the order A refund check will be put in the mail within 7-days

Initial Business Response /* (1000, 5, 2014/12/11) */
We do apologize if this has caused an inconvenience for this customerWe did send delay letter when product was on backorderWe have received out inventory and his order is in the warehouse to ship today, tomorrow at the latest

Stauer failed to ship promised items, placed in a time sensitive order, notify me of the delays or provide adequate customer service The Stauer customer service representative I spoke with and placed an order with told me that everything in my order was in stock other than a ring set and would be shipped to me immediately, to arrive no later than a week from the date of the order placement, with the items on backorder to arrive two weeks later I told the customer service representative that one of the items was a gift for someone's birthday and I definitely needed them within the time window she described She assured me they would be delivered timely and all would be well
The date promised came and went with no word from Stauer other than an email confirm, which listed all items as in stock When the items did not arrive as promised, I checked the tracking number given me and it came up with no data at all I called Stauer Customer Service, who told me that now all items are backordered except one, which hasn't been shipped out for reasons he could not explain The rep stated that he was unfamiliar with the items ordered and had no idea when they would come back into stock or when they would be shipped I asked why the in-stock item had not been shipped The rep said he didn't know I asked the rep to ship the item He said he would but he would charge me up from the shipping and handling charges for the two backordered items if he did I stated that since he could not tell me when those items would come back in stock or ship, I did not want to pay out any advance shipping costs for them The rep said Stauer's policy is to charge all shipping up front and that Stauer cannot guarantee backordered items will ever come into stock and cannot even estimate as to when they might ship out; perhaps never I asked why Stauer had not notified me of this He didn't know I asked why the original sales representative told me everything was in stock, other than one item which was two weeks delayed, and would ship that day He didn't know I asked if he would waive shipping charges as a courtesy for failing to ship the in stock item when ordered, as promised, and for failing to notify me of the backordered change of status to the other supposedly in stock items and for changing the estimated ship time on the backordered item from two weeks to "maybe never," again, without any independent notification to the customer He said no I asked to speak to a supervisor and he said Stauer has no customer service supervisors available and refused to allow me to speak to anyone else At that point, I found the call inefficient and asked him to ship what was in stock without shipping charges
It is bad business to give a customer erroneous information for items the customer states are a gift and that they need by a date certain and then, fail to notify the customer of the error or ship any of the items - in stock or not Stauer also failed to provide knowledgeable service staff Stauer advertises products as plentiful and available, yet did not ship these items when ordered, despite promising to do so Order from this business only if you are alright with misinformed and unprofessional sales representatives and knowing what you order may never get to you

Return label was sent to customer on 8/18/17, we received the return on 9/7/and it was processed on 9/22/for $refund This should have been a $refund Today we have refunded the $plus his shipping charge of $for a total refund of $ The customer will see
refunds on his bank statement One for $and one for $ His total in refunds is $

Good quality, good sales, great quarantineWe have been dealing with Stauer for about years and are very satisfied

We have contacted customer to advise we sent him a replacement order for the necklace He has received the new necklace and is now satisfied