Stauer, LLC

Initial Business Response /* (1000, 5, 2014/08/17) */
We are trying to contact this customer to confirm refunds to be processed. He did call back and supervisor was not available. Supervisor called him back and left a 2nd message for him to call us. Once we do talk to the customer we are...

will ing to refund a total of $121.56
Initial Consumer Rebuttal /* (3000, 7, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've made 4 calls to this individual...ALL without response-3 in the last 2 days. My messages all go to his voice-mail and die there.
Final Business Response /* (4000, 9, 2014/08/28) */
A supervisor was in contact with the customer on 8/19/14 and advised we were going to be refunding him. The customer agreed to the refunds and a check for $91.57 and a check for $31.75 were mailed to him on 8/25/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have been in contact with customer to advise we have contacted the collection agency and they have closed his account as resolved.  This is definitely a training opportunity for Stauer.  Per all the notes on his order it was clear that he never received the order and should not...

have had to pay for it.

Initial Business Response /* (1000, 5, 2015/12/10) */
12/8/15 we replied to the consumer by email, with attachments showing the dates and times we emailed him regarding the credit card declines. We apologized for any inconvenience and offered to re-enter his order with expedited shipping and...

no shipping costs.