Stauer, LLC

Please note that our advertisements are done professionally with high grade lighting that can slightly enhance the blue color Once we receive his returned order, he will be credited $which includes the shipping charge of $ On 9/18/the customer was advised he was not being
charged the $return fee

I am rejecting this response because:
It's plain and simple, your site is advertising the watch, you clearly show a blue watch, and send out a dull gray watch

A few months ago I purchased their new Magnificent II watch.The retail Price so they say was $399,yours form $87.50.They have advertised in every magazine and on their web site it cost them thousands of dollars for Swiss equipment to produce this watch.When I received it the date setting would not work sent it back and received another one.It has been three months and the gold color fused to the outer case wore off and exposes a brass color metal.I have yet to hear from them.About five years ago I purchased the same type of watch and I must say the fused 18KT that was put on the case has yet to wear off.Stauer is giving advertisement and the Revdex.com folks need to go after them.The cost of Gold is to high for them to put on their new so called Magnificent II

We have refunded in full both and memberships for $each. The annual auto renewal has also been removed from both memberships. We have left multiple messages for customer to contact us to confirm the actions taken and get no response from him. We will continue to try
to contact to advise resolution

Initial Business Response /* (1000, 5, 2015/06/20) */
We have sent the customer another band and pinsWe have called and left message for him to contact usWe would like to confirm with him that everything is now working with his watch

Initial Business Response /* (1000, 5, 2015/09/21) */
We have contacted the customer and directed him to the web site to advise the details for the Jewelry set does state chain not includedAs a gesture, we wanted to send him a free set with a chainHe declined, and just wanted his
refund for shipping backHe was refunded $today and it should show with the bank that holds his credit card within 24-hours
Initial Consumer Rebuttal /* (2000, 6, 2015/09/22) */

Initial Business Response /* (1000, 6, 2015/01/08) */
We have contacted the customer and agreed to send her a new chainCustomer seemed to be satisfiedAlso, a training opportunity with a new customer service representative

Initial Business Response /* (1000, 5, 2015/07/25) */
Customer has been advised his new Watch shipped 7/21/
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Replacement watch has been received.Unfortunately
it does not workExasperated dealing with themWhat do I do next
I've been a good and satisfied customer until nowThey have my sales recordsCan't believe Michael *** knows how these people are ruining his company
Final Business Response /* (4000, 9, 2015/08/05) */
We were in contact with the customer on 7/29/and believe it to be the battery on his watch that is not workingWe offered to pay for the batteryCustomer
stated that he would check the battery and if that was the only problem he would be okWe have not heard back from the customer so assuming the watch is now working

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.they said they would refund the $and I am OK with that

Initial Business Response /* (1000, 5, 2014/03/29) */
Until this complaint we had no idea there was any dissatisfaction of this WatchWe have tried to contact the customer and left messages for him to contact usWe have refunded him $for his membership on 2/28/There is a
chargeback still in dispute with American Express, for the $he paid for the Watch, plus $shippingWe have advised American Express that once we receive the Watch he has in his possesion, he will be refunded the balance of $
Business Response /* (4000, 19, 2014/05/13) */
We have received the watch back from the customer, and refunded his American Express credit card ending a total of $This would include $for the Watch and $This refund was processed 5/6/
Business Response /* (4000, 19, 2014/05/13) */
We have received the watch back from the customer, and refunded his American Express credit card ending a total of $This would include $for the Watch and $This refund was processed 5/6/
Consumer Response /* (3000, 26, 2014/05/28) */
*** See Attached ***
Business Response /* (4000, 28, 2014/06/06) */
Stauer, LLC has been an accredited member of the Revdex.com for the past yearsIt has always been Stauer's goal to provide it's customers with quality products, and professional serviceStauer is astute enough to understand that no company will ever meet everyone's needs, and expectations all of the timeStauer works hard to maintain a high Revdex.com rating by responding to every compaint in a timely, and thorough mannerIn this particular instance we are sorry for whatever inconvenience we have caused the customerIf the customer would have contacted Stauer, and not American Express, this would have been resolved quickly

Initial Business Response /* (1000, 5, 2015/03/20) */
We have contacted the customer and explained the automatic features to himHe is returning his watch for exchange and when it ships, we will contact him to remind him how to use the automatic featuresCustomer seemed satisfied

Initial Business Response /* (1000, 5, 2014/03/19) */
We have contacted the customer and confirmed that she has received her Ring that the shipment was delayed by our VendorWe have also refunded her $for the inconvenience of this delayed shipment

Stauer advertises products in multiple magazines I recently purchased a men's watch that is advertised showing a brilliant blue face Magazines and their catalog show pictures of this brilliant blue-faced watch I ordered the product and it came with a midnight blue (very dark) face This was not the watch advertised When I called their customer service the representative was not able to satisfy an alternative (she wasn't even pleasant to talk with) and gave me instructions for returning the watch and the sunglasses (which were included free for the order) which should have been mine to keep While it's 100% satisfaction, this company advertises it's product, keeps the shipping and handling charges plus does not honor "keep the free...(sunglasses in this case)"

Initial Business Response /* (1000, 5, 2015/12/01) */
As a gesture of good will, we are giving the customer the watch freeThis order is shipping today overnight service
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
I appreciate the quick response to this complaint and thank both Stauer and Revdex.com for resolutionWhile nothing can give me back what was supposed to be a nice surprise, I do feel this response is more appropriate given the unfortunate consequencesI may reconsider willingness to resume a consumer relationship with StauerThank you all again

We have contacted the customer and resolved this issue He has been sent a new order He has also been given our current customer service # ###-###-####

We have refunded $back to Visa ending *** This refund will show with the bank that holds the card within 24-hours There is no need to sign a missing package letter This is a training opportunity and customer service will be contacting the customer

We have replied to customer email that we have refunded her $49.45 which is the first and only payment on her order. Unfortunately, this time of year returns do take longer.  Once we were able to track this return and confirm it is on it's way back we refunded without the product being...

received.

We have refunded $29.95 shipping costs in full due to this inconvenience.  We have also sent the customer a $50.00 discount to use on any future order.

Initial Business Response /* (1000, 5, 2015/07/30) */
The customer has worked with the collection agency. He has paid $139.23 for the product he has, and we have written off the $106.78 for product he did not receive. We believe the customer is satisfied
Initial Consumer Rebuttal /* (3000, 7,...

2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 07/30/2015 I have still NOT heard from the collection agency to notify my that the issue has been resolved. I hope to hear from them soon.
Final Business Response /* (4000, 9, 2015/08/10) */
We have contacted the customer again and confirmed that everything is paid in full. All he would like
now is an email and a letter with this in writing and we told him we could do this within 48 hours from today.

Greetings
This review is an overall review of Stauer from my own buying experience with this company. Over all they would be in my top for customer service ordering to delivery to repair and refunds out of a possible 10 I would provide a score of 9
Through several years I have been a member of stauer I have purchased close to 30 Time Pieces maybe more the quality of the time pieces I have purchased are amazing the pictures do not provide a true reflection of the Time Pieces, I have had no problems with any of these keeping time. Nor have I had to do any returns. I will provide a score of 10 out of 10 on the time pieces.
Pricing now this is where things get a little bit complicated we know with inflation everything goes up in price so that’s perfectly understood, Some of the Time Pieces I have purchased are now priced at 599.00 being the highest and the low being 79.00. Here is what I do not like as a consumer you can well purchase a Time Piece at its original pricing and then find stauer has reduced the price anywhere from 20% to 80% this is quite a savings on the more expensive watches that go on these “fast sales” I would highly suggest the following before you purchase. Give it some time to see if doesn’t go on sale. Become a Stauer member savings are more for members than nonmembers and you get your money right back with loads of savings and special sales just for members. I have my eye on two time pieces right now I have been waiting to see them go on sales. The pricing score is still better then what others are asking for similar Time pieces based on that fact I will provide a score of 7 on pricing.
Out of a possible score of 30 they received from my own experience a score of 26 over all Stauer is a Keeper..

[redacted]
Happy Customer