Stay Cool Air Conditioning & Heating

My old A/C unit was acting up. My wife google searched AC companies and that how we got involved with Stay Cool. A technician showed up within the hour and quickly informed me we needed a new unit. Explained what was wrong and options. Since our old unit was more than 10 years old I decided to replace it with the best money could buy. $13K later, and the next day we had the new unit installed and working. Except it wasn't completed, because of lack of part availability. 2 weeks later it was finished. Every tech that we dealt with was great, but so are used sales car people until the money is in their pocket. 30 days later my unit doesn't work. I've called and get some call center that relays request for service that doesn't show up when promised. Sitting in a house without air conditioning. Stay Cool was spot on getting a unit installed and taking my money, but nowhere to be found when backing up the work or product. I filed a complaint with Reheem about there product and the company that provided the service. I recommend that Stay Cool be availed, because your patience will need to stay cool dealing with them.

install 06/23/2020. We had a Rheem a/c and duct work installed by Stay Cool of Oldsmar, FL. License #CAC1813978.
We had a Rheem a/c and duct work installed by Stay Cool of Oldsmar, FL, 06/23/2020. License #CAC1813978, 727-325-3554. Stay Cool technicians have returned to our home 14 times since date of install. There is water leakage on the right side of the handler. It only dries if a large fan is blowing on the handler. After the fan is shut off the handler starts to leak again. The permit has failed twice with Pasco County Code Enforcement, Permit number 20M04396. As of last inspection by the county, Stay Cool put in the wrong duct work. Per code enforcement, the duct work ("isn't seated right"), causing the unit to sweat, as it is not running efficiently. We are trying to get this problem fixed. We have sent an E-mail to Rheem customer service updating them of the current situation.

This company is very unprofessional and does not do what it says it will.

I waited 8 hrs for them to arrive, 4 hours past the time they said they would arrive between 11-4.

Once the tech finally arrived he did not have any of his tools as he stated , the company sent him in a different truck. And was unable to do any repairs and I would have to wait 24 more hours for repair as they could not bring the right tools until 8pm the next day.

Anthony the tech called his mngr when I disagreed with this action and was told by the mngr that it " was not his job to make me feel better " and " I could stay mad and get a hotel for which they would pay me back or stay home and wait until 8pm the next day for repair "

Do not buy from this company , get a second opinion.... I wish I had

Excellent service and price! Open 24/7. Having owned rental properties in the Tampa Bay area since 2013, I've struggled to find a good reliable A/C company. That was until now! Two of my rentals A/C went out at within several days of each other. We needed work done quickly and these folks were out the next day installing 2 new units in each of our properties. They were quick, efficient and got the job done fast! The added bonus is they provide service 24/7 if ever needed. Thank you Stay Cool for going above and beyond! Highly Recommend!

As in a previous review I explained how the service removed the capacitor and said it was bad when the A/C was running perfectly. I told him to put it back. About a month or so later my A/C did go out. I called a reputable A/C company(Paradise) to repair the problem. The capacitor was bad. It was completely disfigured this time and obviously bad. He said the connections were loose. Possibly when serviceman from Stay Cool replaced it he left the connections loose? Very suspicious. Cost me $279 for an after hour service call and repair. Again zero stars..

I called at 8:05PM on 7/26/2020 to have my A/C serviced due to it blowing out hot air. Was told they had an hour guarantee of a tech showing up but he should be there in about 45 mins. At 9:27PM I called back due to no one showing up or calling. Had to give after hours all my info again and was told someone would be there in an hour again. At 10:36PM tech called me and was in route. Arriving at right around 11:00PM tech walks to my outside unit and hears the compressor trying to kick on but it's just making a winding sound. Now remember this is the first 3 minutes of him being here. Immediately tells me that's the sound of a bad compressor and your unit needs a new one. Not taking the unit apart or doing anything he gets on the phone with a guy to see the availability of a new compressor since they're manically back ordered due to COVID as he's talking to this guy it was almost like watching a poorly made movie. Everything was till played and a compressor wouldn't be available until the end of August and would be at least $4,000. Was told it would be cheaper to replace the unit. I immediately just told the guy I'll deal with the heat tonight just to leave and their services were not going to be needed. Than after waiting 3 hours for nothing wanted to try to charge the service fee. We had another AC company come out today and the only issue was a wire which was burned up.... 10 min fix costing a simple service call fee of $50 yet these guys want to charge $4,000 plus when not even looking at the problem. Stay away unless you're ok with being taken advantage of. Anyone from stay cool feel free to contact me and I'll gladly send you pictures but I'm sure they knew it was a simple issue.

Stay cool has been out to my house 6 times in the past 2 weeks -- they cant seem to get the job done right . My house TEMP has been running at 81 --84 degrees -- my AC unit has not shut off in 2 weeks . Did not have this problem until I let them touch it !!!! All I want is my old AC duct work back that was working before they started this job and my MONEY back -- A LOT OF MONEY !!!! My family has been suffering in a hot house and cant even get a good nights rest . lost time at work (more money lost ) . I am waiting on an owner to get in touch with me to resolve this HORRIFYING experience !!!! oh and I give this no stars but they are making me put one on to submit this complaint . thank you ---- Mrs. ----( PASCO COUNTY FLORIDA ) July 2 2020 !!!!!

These guys are rip offs. They are offering a special A/C check for $9.95. The serviceman came to my house and looked at the air handling unit and said it looked fine without checking temperatures or any other basic A/C checks. He then went to my A/C unit and removed the capacitor and said it was bad and would replace it for $270 and wrap some pipes for another $200. I told him to put the capacitor back and gave him $10 for the useless service call in cash. There is nothing defective with the capacitor. Don't let these guys in your home.. I can understand why they are not accredited with the Revdex.com and have a lot of complaints.. Should be a zero star rating..

StayCool double charged me for the second payment ($4200 x2 credit card). Refund NOT credited as promised. Three weeks of consistent calls/email.
After a fantastic new A/C installation at my residence end of May2020, StayCool double charged me for the second payment ($4200 x2). Been calling and emailing for three weeks without success. Provided proof of double charge to John in finance two weeks ago, promised it would be resolved same day, still hasn't happened. I am now carrying $4200 overcharge on my credit card now incurring interest charges. I've worked with Rebecca, Nicole, Lee and John to resolve without success. Please refund the overcharge today!

Chris came by for my annual service. He was efficient and polite, and thorough. I am sure I will continue using Stay Cool.

Improper sales practices and faulty installing of new HVAC unit at my residence.
My 15 year old A/C broke down July 2019. I contacted Stay Cool for them to come out and take a look at it. I'd never done business with them before, but was desperate. A representative came out the next day (July 29th). He inspected everything and told me that my system was completely gone and also full of mold , that and I needed an entire new unit. (I know I should have gotten a second opinion, but, again, I was desperate and he seemed trustworthy). He told me that for $7000 they could install a new, top of the line unit, the next day. Obviously, I did not have $7000 just laying around, so he qualified my husband (over the phone) for a Fortiva loan in the amount of $6000, and I put down $1000. To this day I've not received an official itemized estimate that detailed all the things they were going to do. The installers came the next day to put up the unit. There were several discrepancies that I could not discuss with them as they did not speak English; the space where the unit was going onto was to be completely rebuild, and they did not do that. The install lasted pretty much all day and I had several back and forths with a company rep over the phone. Scheduling the inspection and getting the permit was a hassle because StayCool does not believe in thorough communication as I was beginning to find out. Finally, the inspector came and passed the unit and by mid August everything was taken care of, and I believed, that I now had a brand-new, clean, mold-free unit that I can depend on for at least the next 10 years. In January 2020, StayCool contacted me to set up a system check on 1/18/2020. The technician came out and was very personable. When he inspected the work and the unit he found all kinds of problems (loose wires on the outside unit, mold inside the inside unit, no ultraviolet light lamp installed). He also asked me if a duct cleaning was ever done because of the mold, and I told him that the sales person who sold me the system never said anything about the ducts needing to be cleaned. I also told him that I had assumed that the $7000.00 I paid would include everything needed to remedy everything that had been wrong with my old unit. The technician proceeded to tell me that I needed a thorough duct cleaning. I told him that I did not have the money for it and he proceeded to offer me a line of credit to pay for the duct work. He stated that it could be around $3000.00. I was devastated. I felt betrayed and taken. This is a technician who points out all of the negligence his own company committed?! He then also proceeded to tell me that the sales person, who sold me the unit is no longer with the company due to improper sales practices. The credit line he gave us was one of the worst in the business - according to the technician. Not knowing what else to do I agreed to get additional credit to pay for the duct cleaning, thinking that we've continously been breathing in the mold and mildew that was present in the unit. I was sick to my stomach. It never came to the duct cleaning because of an incident where I called the person who was supposed to set up the cleaning, but someone else picked up his phone and told me to call back, because "Harris was on the ***". I called the main line for the company and made them aware of the rude behavior, but nothing ever happened after that.
My husband and I are paying every month for an A/C system that is contaminated. I don't trust Stay Cool Air conditioning anymore to have them come out and "fix" what they did not do in the first place, but I also don't have any money to call another A/C company to have them tell me that I need to pay a lot more money to get the ducts cleaned and the mold out of my house. I'm embarrassed by my trust in this company and feel humiliated by the way they treated me.

Would not recommend this company under ANY circumstances! We have been dealing with them since Sept. of 2019 and have had nothing but frustration. They do not return phone calls and totally ignore any issues.

joke from start got worse,no-one knows what other is doing,asked to speak to owners refused to call me will never use company again
tony said unit would run through attic,installed and wrapped around house looks like trailer now.installed by matt and alberto,great guys just doing what their told.after they left I noticed the terrible installation and called office .they made me send them pictures and said well send a man over to see problem.next week man come took pictures and said they would fix(which still is missing parts and not complete)two weeks after install stopped cooling,so ed stopped by and said short of coolant.two weeks later stopped working again so chris stopped by and said he would be back to do pressure test,he never returned matt and alberto did and reran copper pipes and found another leak.when I called office I talked to nichole who is about less than worthless,very rude and un professional said their not doing pressure test.not more than five minutes later matt and alberto were doing a pressure test.nichole had nerve to ask them why customer was mad ,so I let matt and alberto know I was mad at nicholes bad attitude and unprofessionalism.will never use this company again,and I started out going to put this system in all my units.I told nichole I needed justin or robert to call me or I would make complaint and neither one did.I don't think this company has its *** together and would strongly urge anyone wanting to install a unit to look elsewhere.

Stay Cool technician Zach came to examine my air conditioner. He went up into the attic to check the air handler and vents in my small unit. He came downstairs and showed me pictures on his phone that he said was mold. Six days later, I had a mold expert come out and examined my vents and air handler and said he did not see a mold problem. What he did see was a leak coming from a pvc pipe that was disconnected and a flood up in my attic. I had to hire a contractor to fix the leak up in the attic and repair my ceiling in my bedroom which was about to drop. After calling Stay Cool and explained what happened Lee said she'd get a manager to call me back. Nicole called me back who said she was an air production manager, and told me she spoke to Zach and he denied going through my attic and showing me mold. I would not recommend this company to anyone. After that, I hired a recommended air conditioning service, which was a world of difference and he also said I did not have a mold issue!! Shocker.

Tony G Very Happy with everything, ask for Tony he is excellent.

Tony G
Came here. Cleaned.
Courteous
Cleans up after self well.
Explained very well
I hope he comes back.

I was very satisfied with my new AC unit at first. It was wonderful. My electric bill went down. I paid $7500.00 for a new AC unit and some duck work. Within the 1st year I needed a new heat strip. Year 2 now I need a new coil. They want to charge me 1200 to 1600 in labor to replace. The unit is only 2 yrs old.

Tony G
Excellent job. Fast job. Arrived when he said showed up and did the job. Happy as can be. Will use stay cool again in the future. Thank you stay cool !!

Tony G came.by after 7 and was very helpful.

Tony G was very knowledgeable and courteous he resolved any issues I had or has set arrangements to take care of it. My system is great and reps are always helpful.