Steam Shine Carpet & Upholstery Cleaning

We are in receipt of the complaint regarding former CHS resident [redacted] The $application fee is non-refundable as CHS utilizes that information to qualify students into the shared housing programUnfortunately our records indicate [redacted] did not pay the full housing payment needed for December shorting the payment $In addition January's housing payment due was $and there was only a payment made of $If we can be of further assistance please let us knowRespectfully, Brian O***Vice President of Housing Operations

Dear Revdex.com, We are in receipt of your inquiry regarding [redacted] [redacted] cancelled his housing on Friday August 26th four days before his scheduled move-inAn apartment had already been set up for [redacted] with furniture, utilities, etc [redacted] voiced her displeasure with where [redacted] was placed initially, demanding a transfer to another apartment communityCHS staff worked to accomplish her request and notified [redacted] that we were able to place [redacted] in an alternate apartment community per her requestWe need never heard back from [redacted] Per the policy she is not eligible for a refund as you must cancel housing days prior to the move-in [redacted] cancelled housing for [redacted] four days before the move-inIf we can be of further assistance please let us knowRespectfully, Collegiate Housing Services

To whom it may concern, In response to the resolution request for Mr [redacted] , this matter has been reviewed and resolvedOn February 10th, CHS received an email from the organization that issued the check that Mr [redacted] is concerned about Mr [redacted] had been in contact with the organization as well as two different staff members at CHS asking about a balance on his account Once we reviewed the payment that was allegedly missing from Mr [redacted] ’s account, we did find that it had in error been posted to an account of a resident with a similar name We had not been aware of this before the 10th of February and we worked quickly to resolve it In fact, we didn’t know that the check was misapplied until we contacted the resident to let him know that his payment for January rent had been returned to us as not payable by our bank We applied the payment to Mr [redacted] ’s account on the 10th of February, and as well remove the late fees for January and February, although due to the returned payment CHS could have still charged the late fees for January We do not report to the credit while a resident is in the CHS program so there is nothing further for us to do There is actually a credit on Mr [redacted] ’s account at this time At this time we consider this issue resolved and ask that the complaint now be closed Thank you

Dear Revdex.com, We are in receipt of your inquiry regarding [redacted] Mr [redacted] was appropriately charged $for a stained mattress and $in cleaning chargesWe have attached his move-out and as you can see these conditions did not exist upon move-inUnfortunately when mattresses are stained to that level CHS has to pay for replacementOur Previous Resident Relations team is available to work out a payment on these items at 317-920- If we can be of further assistance please let me know, Respectfully, Collegiate Housing Services

Revdex.com:I have learned a lot by thisI should have taken pictures of the light bulbs that were out when they moved in, the condition of the apartmentThe dirty socks in the bed, etcIt is really sad that EACH tenant had to pay these feesI will pay the bill, but I would still like it noted that they are making $a month for these apartments and the drawers, and cupboards were cleaned and in the same condition as when they moved inI believe that there would have been around $worth of charges that should have been paid.I have reviewed the response made by the business in reference to complaint id [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, We are in receipt of your complaint from former resident [redacted] ***There was some confusion with the return of his keys as they were returned to the property and submitted to CHS with no name attachedWe are removing the $key charge and with the deposit paid minus the cleaning charge Mr [redacted] will receive a refund from CHS in the amount of $If we can be of further assistance please let us knowRespectfully, CHS

Dear [redacted] , We are in receipt of the complaint # [redacted] regarding [redacted] [redacted] signed a lease with CHS on 9/24/Upon hearing the complaints from [redacted] about the apartment in question CHS spoke with the apartment community directly and the three other residents who moved into the same apartmentAll parties reported no signs of filth, mice droppings, cockroaches, or dead bugs and stated the apartment was in satisfactory conditionCHS would have been more than happy to move [redacted] to a different apartment should he have wanted to [redacted] chose not to stay in the CHS program and in an effort to assist the resident CHS made the exception to refund the momoney ($571) and waive all lease termination penaltiesThe $will not be refundedThe current refund of $is being processed accordingly with our accounting departmentWe wish [redacted] well in all future endeavorsIf we can be of further assistance please let us knowRespectfully, Brian O [redacted] Vice President of Housing Operations

In response to the resolution request for Mr [redacted] , this matter has been reviewed and resolved We have reviewed the concern that has been brought to the attention of CHS After reviewing the history of the monthly inspections for the unit that Mr [redacted] occupied, we have made adjustments to the move out charges Although CHS has pictures to support the damages and/or unclean unit that was left behind, the history of inspections shows only minor cleaning violations We have adjusted off the cleaning and damage charges that were assessed to Mr [redacted] ’s final bill The new total reflects the charge for the keys and pool tags that were not returned to CHS upon Mr [redacted] vacating the apartment This charge is $per the lease that Mr [redacted] signed with CHS There is also an outstanding repair and maintenance bill from October that was not paid in the amount of $ If Mr [redacted] calls and pays the outstanding $in full within business days via credit or debit card, this account will not be referred out of our office Once paid CHS will consider this matter closed and there will be no future billings on this account Thank you

Dear Ms [redacted] , We are in receipt of the complaint regarding former CHS resident [redacted] We are disappointed that Mr [redacted] did not have a good experience with his roommatesStudents can go through the transfer process at any time throughout their stay with CHS unless there are circumstances preventing us from doing soUnfortunately when we heard from Mr [redacted] that he was interested in transferring his current apartment was confirmed to have bed bugsWe are not able to transfer students that have a confirmed case of bed bugs as the risk they would transport the problem to a new apartment is very highSubsequently, Mr [redacted] and his roommates failed to properly prepare their apartment for bed bug treatments, thus not allowing the pest control company the opportunity to rectify the problemMr [redacted] currently owes CHS $and that balance is owed in fullIf we can be of further assistance please feel free to contact usHave a great day, Brian O***Vice President of Housing Operations

Hello Ms***, I am in receipt of your inquiry regarding [redacted] , a parent of former resident, [redacted] , in our housing program in ***, **Per the terms of the lease signed by Mr [redacted] CHS followed such terms as listed belowThe original inspection condition of the apartment did not indicate any problemsAs the terms of the lease below indicate Mr [redacted] was assessed damages appropriatelyAdditionally please see the moinspection attached which indicates the original condition of the apartment and the move out portion which indicates the change in condition (c) Move-Out Inspections: Whenever the Resident vacates the apartment unit a representative of the Landlord will conduct a final move-out inspection The results and findings from such inspection will be used to compare to the “original condition” at modetermined in subparagraph (a) above in order to assist the Landlord in determining deductions, if any, from the Resident's security deposit EXHIBIT B SCHEDULE OF FEES Below you will find a list of applicable charges should you choose to leave your apartment dirty or damagedItems below are charged per Resident LIVING ROOM KITCHEN / DINING ROOM Carpet Dirty ...................................$Floor Dirty..............................................................................⇄ / Ceiling Dirty (per wall).........$Walls / Ceiling Dirty (per wall).............................................$ Oven Not Cleaned...............................................................$BATHROOM Range Top/Hood Not Cleaned ......$Floor Dirty.......................................$Refrigerator Not Cleaned (Leave On)................................................................................⇄ / Ceiling Dirty (per wall).........$Counter Tops And Cabinets Not Cleaned............................................................................⇄ Dirty .....................................$ Sink/Counters Dirty........................$BEDROOM Bathtub/Shower Dirty.....................$Carpet/Floor Dirty.................................................................$Cabinets/...⇄ Dirty....................$Walls / Ceiling Dirty (per wall) $ GENERAL GENERAL Trash Out (per bag or item)...........$Fire Extinguisher .........................................................$- $Personal Furniture Left Behind (per item)..............................................$Fluorescent Bulbs Out or Missing (each).......................$- $Smoke Detector Missing......$- $Regular Light Bulbs Out or Missing (each)....................$- $Missing Battery For Smoke Detector........................................$ Per the lease signed by the resident all charges and policies were followed accordingly Mr [redacted] d*id indicate on his MoInspection sheet the apartment was clean, minus a few cosmetic issues Cordially, Collegiate Housing Services Amber Hite Executive Assistant Office 317-524-Fax http://www.housingservices.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have now officially received a letter from Collegiate housing Services (11/21/2015) along with a 2nd move out form (1st was emailed with name Bryan in corner) mailed one has Ma??? then marine written in corner Also something strange the move in form list item that where not correct during his residence[redacted] moved out 9/at 5:a.m There are other individuals who reside still in that apartment using stove, oven, bathroom and the rest of the rooms Also your total is $but yet you send me a check for $ Also, the maintenance man for the complex contacted ME and when I questioned him about the MOLD he said, "I sprayed a chemical on the area to stop the mold" He would not need to contact my son as one of the roommates was in the apartment at that time In closing maybe I should send a bill to you for the dryer vent/hose that was never fixed the doors on laundry area that where not there and the appliance that the light stayed on all the time

Good Morning, I have investigated Mr***'s complaintI have found that Mr [redacted] does not have a current lease with Collegiate Housing ServicesWhat he is referring to is an online application that was submitted to us, which shows his initials on the verification pageThis information leads us to believe that Mr [redacted] himself submitted the applicationHe did pay a non-refundable $application fee and a $service feeThe application, approval letter, website all inform Mr [redacted] that if he chose to cancel his reservation for the housing program less than days in advance he would forfeit his $service feeHe chose to cancel today at 9:am via emailHis move in is scheduled 8/ He was mailed an approval letter and student handbookThe student handbook explains the in/outs of our housing program, including our roommate matching program and flexible lease termsOn Mr***’s application he did indicate his desired lease term length was monthWe did send him lease paper work 7-days prior to his schedule move inThis gave him the opportunity to review the lease, lease length, apartment complex, and any further legal informationAt this time he could have let us know he did not desire a month lease and we would’ve change itThe lease does indicate which complex where he would be livingHe is more than welcome to review their website or visit their premise if he wishes to do soHowever, we do not release the exact address of the unit for safety reasonsHis exact address is provided to him on the day of move in along with the keysNone of the company’s agents opened into any contract with Mr [redacted] or his parentsThe lease contract was to be signed and executed on 8/where both parties are required to be presentIf Mr***’s parents did submit the application on his behalf, the services fees paid would not be his to request a refund forHis parents would also be aware of the cancellation policy as it is clearly stated on the application Thank you

Dear Revdex.com, We are in receipt of the complaint regarding former CHS resident [redacted] Mr [redacted] 's balance was ultimately placed into collections in December of for lack of paymentMr [redacted] failed to pay his last month of his housing payment, failed to give proper move-out notice per terms of his lease, incurred late fees, a utility overage, and numerous move-out chargesMr [redacted] failed to move out of his apartment and also allowed a friend with a dog to move into his apartmentThe apartment required major attention after move-out and we are happy to provide pictures if necessaryAt this time Mr [redacted] will need to work directly with the collections company in order to absolve his debtIf we can be of further assistance please feel free to contact usRespectfully, Brian O***Vice President of Housing Operations

Dear Revdex.com, We are in receipt of complaint ID [redacted] CHS staff was able to touch base with Mr [redacted] yesterday and the amount was credited to his credit card and processedIf we can be of further assistance please let us know and have a great afternoonSincerely, CHS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below When I finally was able to get a hold of a CHS rep (local or head office) which took several weeks to get someone to respond, CHS could not provide us a copy of the current lease, only our original lease (not it's renewal), stating any change of termsOriginal lease states that once the lease expired, we would be put into 'hold over status' which is an additional $100/mo over the original lease amount (actually stated as $789/mo)CHS then tried to charge us 989/mo for being in 'hold over status'After more weeks of trying to contact someone and get ANYONE to return a voice mail I was offered a lease renewal for $more per month than what we were paying (more than 10% increase)When I tried to contact someone again to resolve/ask questions about this, it took another set of 2-weeks before I got someone to respond, and only then told that we could stay in our original hold-over status until April, Why that date I don't know since I still have yet to hear from anyone directly.The level of professionalism and customer service is the absolute worst with any company that have ever dealt withThis matter has taken months to try and resolve, which is simply unacceptable when it comes to housing Regards, [redacted]

Hello Ms. ***, I am in receipt of your inquiry regarding [redacted] , a parent of former resident in our housing program in [redacted] **. Per the terms of the lease signed by Mr. [redacted] CHS followed such terms as listed below. The student did not return the Move-in Inspection... form, indicating to us the apartment was in perfect condition. As the terms of the lease below indicate Mr. [redacted] was assessed damages appropriately. Additionally please see the move-in inspection attached which indicates the original condition of the apartment and the move out portion which indicates the change in condition. (c) Move-Out Inspections: Whenever the Resident vacates the apartment unit a representative of the Landlord will conduct a final move-out inspection. The results and findings from such inspection will be used to compare to the “original condition” at move-in determined in subparagraph (a) above in order to assist the Landlord in determining deductions, if any, from the Resident's security deposit. Per the lease signed by the resident all charges and policies were followed accordingly. Cordially,Collegiate Housing Services

Dear Revdex.com, We are in receipt of your inquiry regarding former CHS resident *** ***Unfortunately Mr*** broke his lease and was responsible for lease termination charges per the terms of his leaseAll CHS residents have the ability to transfer apartments should
there be availabilityAll former CHS residents are responsible for changing their address with the post office as CHS cannot do soCHS also does not handle any mail for any residents and have no history of doing so for Mr***If we can be of further assistance in this matter please let us know and have a good dayBrian O***Collegiate Housing Services, Inc

Dear Revdex.com, We are in receipt of your inquiry regarding *** ***We invite Mr*** to come into the CHS housing office on campus and speak to the Director of Housing Paul D*** regarding the condition of his apartment upon move-inSome of the items listed in the
complaint were not listed in Mr***'s moinspection and were more than happy to speak to him regarding his concernsAll items were addressed with the apartment community and maintenance items have been addressedPlease stop in during office hours to further speak to Paul directly regarding your concerns If we can be of further assistance please let us know.Respectfully, Collegiate Housing Services

Ms***, Thank you for bringing your concerns to our attentionWe value you as a customer have investigated all of the claims made in your complaintWe apologize your son was moved times during his stay with CHSWe try our best to prevent this from happening, however, it is a part
of our program and some circumstances cannot be foreseenOne of the main ways to prevent being consolidated is to have passing Health and Quality inspectionsHis Unit *** received passing grades but had to be returned back to the apartment complex as the lease was ending*** received an F for the month of April and was chosen to return to the apartment due to its conditionsHis Third unit *** had all the students but move out, making it necessary for us to close the unitHe was schedule to move to his final unit, however, he never came to pick up keys and informed us that he was living with his girlfriendWe did not charge him any move out fees for the last apartments, nor did we charge him any lease terminations fees as he did not technically fulfill his leaseHaving a student move this may times is extremely rare and is something that we do our best to preventWe do apologize that he was consolidated several times and we will strive to prevent this from happening again in the future You have an account balance of $Upon review July's rent was never paidWe attempted to run the auto pay on the 1st and 3rd, however, it was declined from your bankI did review the rest of the account to find that all of the previous late fees had been removedThe remaining $late fee is for the month of JulyIn addition, he did have repair and maintenance fees that were left unpaid from his first unitsYour deposit paid a portion of the remaining R/M fees ($90) and rent ($160)We would be glad to setup a payment plan to assist you with the remaining charges

In response to the complaint ID # ***. Collegiate Housing collects on monies duefrom residents that leave owing a balance. Our standard policy is that if the balance is not paid within daysafter receiving their final bill, we begin in house collections of thedebt. The
balance is always due in fullat this time. We do work with manyresidents and make payment plans which require a first payment to begin thatarrangement. This payment arrangementcan be up to months if there are special circumstances. This is a courtesy that we do for theprevious residents and is by no means something that we are required todo. If no payment arrangement isstarted, CHS will try to resolve the account within days and if this doesnot happen, we then send it out to a third party collection agency. It is stated in the lease contract that theresident signed that they may be subject to third party collections if theyleave owing a balance. In regards to Ms*** complaint, CHS has complied withall contracts that were agreed upon with her. Ms*** broke her lease with CHS. This resulted in a balance being owed to CHS. CHS mailed her a final disposition of heraccount and advised that she had days to pay the balance in full. Upon noresponse from Ms***, CHS began in house collections on the account. The following contacts were attempted ormade. 3/31/2015-Accounting sent final bill with days to pay thebalance due CHS4/14/15-Dale *** called *** at *** and ***told him that she would call back to set up payments on 5/15/2015. 5/1/15-Final warning letter from CHS collection department5/5/15-Dale *** called *** and spoke with***. *** told him that she wouldpay on May 8th. 5/19/Message left at ***5/23/Message left at ***6/6/Dale *** called and advised *** again of thedebt and *** said she would pay next week6/19/Message left at ***6/30/Sent to third party collection agency. No payments have been received from *** *** since1/1/2015. The timeframe that CHS triedto resolve the account follows CHS policy on in house collections. Multiple attempts were made to resolve theaccount with Ms***. A payment wasnever made as good faith to even indicate that she would be paying theoutstanding debt. Therefore the claim byMs*** that CHS did not give her the opportunity to pay her bill beforesubmitting to collections is false. Lease and final documents are available upon request