Steam Shine Carpet & Upholstery Cleaning

We are in receipt of the complaint regarding former CHS resident *** ***The $application fee is non-refundable as CHS utilizes that information to qualify students into the shared housing programUnfortunately our records indicate *** *** did not pay the full housing payment needed
for December shorting the payment $In addition January's housing payment due was $and there was only a payment made of $If we can be of further assistance please let us knowRespectfully, Brian O***Vice President of Housing Operations

To whom it may concern, In response to the resolution request for Mr***, this matter has been reviewed and resolvedOn February 10th, CHS received an email from the organization that issued the check that Mr*** is concerned about. Mr*** had been in contact with
the organization as well as two different staff members at CHS asking about a balance on his account. Once we reviewed the payment that was allegedly missing from Mr***’s account, we did find that it had in error been posted to an account of a resident with a similar name. We had not been aware of this before the 10th of February and we worked quickly to resolve it. In fact, we didn’t know that the check was misapplied until we contacted the resident to let him know that his payment for January rent had been returned to us as not payable by our bank. We applied the payment to Mr***’s account on the 10th of February, and as well remove the late fees for January and February, although due to the returned payment CHS could have still charged the late fees for January. We do not report to the credit while a resident is in the CHS program so there is nothing further for us to do. There is actually a credit on Mr***’s account at this time. At this time we consider this issue resolved and ask that the complaint now be closed. Thank you

Dear Ms. [redacted],         We are in receipt of the complaint regarding former CHS resident [redacted]. We are disappointed that Mr. [redacted] did not have a good experience with his roommates. Students can go through the transfer process at any time throughout...

their stay with CHS unless there are circumstances preventing us from doing so. Unfortunately when we heard from Mr. [redacted] that he was interested in transferring his current apartment was confirmed to have bed bugs. We are not able to transfer students that have a confirmed case of bed bugs as the risk they would transport the problem to a new apartment is very high. Subsequently, Mr. [redacted] and his roommates failed to properly prepare their apartment for bed bug treatments, thus not allowing the pest control company the opportunity to rectify the problem. Mr. [redacted] currently owes CHS $610.33 and that balance is owed in full. If we can be of further assistance please feel free to contact us. Have a great day, Brian O[redacted]Vice President of Housing Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,     We are in receipt of your complaint by former CHS resident [redacted]. Mr. [redacted] was being moved to a different community and at that time chose to break his lease instead of moving to an open CHS apartment. He was charged accordingly per the terms of his lease and...

all students moved out of the apartment during that time. If we can be of further assistance please let us know. Respectfully, Collegiate Housing Services, Inc.

Dear Revdex.com,   We are in receipt of your inquiry regarding [redacted] cancelled his housing on Friday August 26th four days before his scheduled move-in. An apartment had already been set up for [redacted] with furniture, utilities, etc. [redacted] voiced her displeasure with...

where [redacted] was placed initially, demanding a transfer to another apartment community. CHS staff worked to accomplish her request and notified [redacted] that we were able to place [redacted] in an alternate apartment community per her request. We need never heard back from [redacted]. Per the policy she is not eligible for a refund as you must cancel housing 30 days prior to the move-in. [redacted] cancelled housing for [redacted] four days before the move-in. If we can be of further assistance please let us know. Respectfully, Collegiate Housing Services

Hello Ms. [redacted],   I am in receipt of your inquiry regarding [redacted], a parent of former resident, [redacted], in our housing program in [redacted], **. Per the terms of the lease...

signed by Mr. [redacted] CHS followed such terms as listed below. The original inspection condition of the apartment did not indicate any problems. As the terms of the lease below indicate Mr. [redacted] was assessed damages appropriately. Additionally please see the move-in inspection attached which indicates the original condition of the apartment and the move out portion which indicates the change in condition.   (c) Move-Out Inspections:  Whenever the Resident vacates the apartment unit a representative of the Landlord will conduct a final move-out inspection.  The results and findings from such inspection will be used to compare to the “original condition” at move-in determined in subparagraph (a) above in order to assist the Landlord in determining deductions, if any, from the Resident's security deposit.    EXHIBIT B SCHEDULE OF FEES   Below you will find a list of applicable charges should you choose to leave your apartment dirty or damaged. Items below are charged per Resident.   LIVING ROOM KITCHEN / DINING ROOM Carpet Dirty ...................................$40 Floor Dirty..............................................................................⇄ Walls / Ceiling Dirty (per wall).........$10 Walls / Ceiling Dirty (per wall).............................................$10   Oven Not Cleaned...............................................................$20 BATHROOM Range Top/Hood Not Cleaned……………………………......$20 Floor Dirty.......................................$20 Refrigerator Not Cleaned (Leave On)................................................................................⇄ Walls / Ceiling Dirty (per wall).........$10 Counter Tops And Cabinets Not Cleaned............................................................................⇄ Toilet Dirty .....................................$20   Sink/Counters Dirty........................$20 BEDROOM Bathtub/Shower Dirty.....................$20 Carpet/Floor Dirty.................................................................$20 Cabinets/Mirrors Dirty....................$20 Walls / Ceiling Dirty (per wall)………………………………... $10     GENERAL GENERAL Trash Out (per bag or item)...........$20 Fire Extinguisher .........................................................$50 - $150 Personal Furniture Left Behind (per item)..............................................$50 Fluorescent Bulbs Out or Missing (each).......................$6 - $10 Smoke Detector Missing......$25 - $100 Regular Light Bulbs Out or Missing (each)....................$2 - $8 Missing Battery For Smoke Detector........................................$5         Per the lease signed by the resident all charges and policies were followed accordingly.  Mr. [redacted] d*id indicate on his Move-In Inspection sheet the apartment was clean, minus a few cosmetic issues.   Cordially,   Collegiate Housing Services     Amber Hite Executive Assistant Office 317-524-2077 Fax http://www.housingservices.com

Dear Revdex.com,       We are in receipt of your complaint from former resident [redacted]. There was some confusion with the return of his keys as they were returned to the property and submitted to CHS with no name attached. We are removing the $200 key charge and with the...

deposit paid minus the cleaning charge Mr. [redacted] will receive a refund from CHS in the amount of $180. If we can be of further assistance please let us know. Respectfully, CHS

In response to the resolution request for Mr. [redacted], this
matter has been reviewed and resolved.
We have reviewed the concern that has been brought to the
attention of CHS.  After reviewing the
history of the monthly inspections for the unit that Mr. [redacted] occupied, we
have...

made adjustments to the move out charges.
Although CHS has
pictures to support the damages and/or unclean unit that was left behind, the
history of inspections shows only minor cleaning violations.  We have adjusted off the cleaning and damage
charges that were assessed to Mr. [redacted]’s final bill.  The new total reflects the charge for the
keys and pool tags that were not returned to CHS upon Mr. [redacted] vacating the
apartment.  This charge is $150 per the
lease that Mr. [redacted] signed with CHS. 
There is also an outstanding repair and maintenance bill
from October that was not paid in the amount of $100.
If Mr. [redacted] calls
and pays the outstanding $250 in full within 7 business days via credit or
debit card, this account will not be referred out of our office.  Once paid CHS will consider this matter
closed and there will be no future billings on this account. 
Thank you.

Revdex.com:I have learned a lot by this. I should have taken pictures of the light bulbs that were out when they moved in, the condition of the apartment. The dirty socks in the bed, etc. It is really sad that EACH tenant had to pay these fees. I will pay the bill, but I would still like it noted that they are making $2800 a month for these apartments and the drawers, and cupboards were cleaned and in the same condition as when they moved in. I believe that there would have been around $50 worth of charges that should have been paid.I have reviewed the response made by the business in reference to complaint id [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning, I have investigated Mr. [redacted]'s complaint. I have found that Mr. [redacted] does not have a current lease with Collegiate Housing Services. What he is referring to is an online application that was submitted to us, which shows his initials on the verification page. This information leads us...

to believe that Mr. [redacted] himself submitted the application. He did pay a non-refundable $50 application fee and a $180 service fee. The application, approval letter, website all inform Mr. [redacted] that if he chose to cancel his reservation for the housing program less than 30 days in advance he would forfeit his $180 service fee. He chose to cancel today at 9:40 am via email. His move in is scheduled 8/29.  He was mailed an approval letter and student handbook. The student handbook explains the in/outs of our housing program, including our roommate matching program and flexible lease terms. On Mr. [redacted]’s application he did indicate his desired lease term length was 12 month. We did send him lease paper work 7-10 days prior to his schedule move in. This gave him the opportunity to review the lease, lease length, apartment complex, and any further legal information. At this time he could have let us know he did not desire a 12 month lease and we would’ve change it. The lease does indicate which complex where he would be living. He is more than welcome to review their website or visit their premise if he wishes to do so. However, we do not release the exact address of the unit for safety reasons. His exact address is provided to him on the day of move in along with the keys. None of the company’s agents opened into any contract with Mr. [redacted] or his parents. The lease contract was to be signed and executed on 8/29 where both parties are required to be present. If Mr. [redacted]’s parents did submit the application on his behalf, the services fees paid would not be his to request a refund for. His parents would also be aware of the cancellation policy as it is clearly stated on the application.  Thank you

Dear Revdex.com,         We are in receipt of the complaint regarding former CHS resident [redacted] Mr. [redacted]'s balance was ultimately placed into collections in December of 2015 for lack of payment. Mr. [redacted] failed to pay his last month of his housing...

payment, failed to give proper move-out notice per terms of his lease, incurred late fees, a utility overage, and numerous move-out charges. Mr. [redacted] failed to move out of his apartment and also allowed a friend with a dog to move into his apartment. The apartment required major attention after move-out and we are happy to provide pictures if necessary. At this time Mr. [redacted] will need to work directly with the collections company in order to absolve his debt. If we can be of further assistance please feel free to contact us. Respectfully, Brian O[redacted]Vice President of Housing Operations

Dear [redacted],         We are in receipt of the complaint #[redacted] regarding [redacted]. [redacted] signed a lease with CHS on 9/24/15. Upon hearing the complaints from [redacted] about the apartment in question CHS spoke with the apartment community...

directly and the three other residents who moved into the same apartment. All parties reported no signs of filth, mice droppings, cockroaches, or dead bugs and stated the apartment was in satisfactory condition. CHS would have been more than happy to move [redacted] to a different apartment should he have wanted to. [redacted] chose not to stay in the CHS program and in an effort to assist the resident CHS made the exception to refund the move-in money ($571) and waive all lease termination penalties. The $250 will not be refunded. The current refund of $571 is being processed accordingly with our accounting department. We wish [redacted] well in all future endeavors. If we can be of further assistance please let us know. Respectfully, Brian O[redacted] Vice President of Housing Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and after a phone conversation with Collegiate Housing, we did agree to a settlement that was to my satisfaction.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I finally was able to get a hold of a CHS rep (local or head office) which took several weeks to get someone to respond, CHS could not provide us a copy of the current lease, only our original lease (not it's renewal), stating any change of terms. Original lease states that once the lease expired, we would be put into 'hold over status' which is an additional $100/mo over the original lease amount (actually stated as $789/mo). CHS then tried to charge us 989/mo for being in 'hold over status'. After more weeks of trying to contact someone and get ANYONE to return a voice mail I was offered a lease renewal for $200 more per month than what we were paying (more than 10% increase). When I tried to contact someone again to resolve/ask questions about this, it took another set of 2-3 weeks before I got someone to respond, and only then told that we could stay in our original hold-over status until April, 2016. Why that date I don't know since I still have yet to hear from anyone directly.The level of professionalism and customer service is the absolute worst with any company that have ever dealt with. This matter has taken months to try and resolve, which is simply unacceptable when it comes to housing.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I have now officially received a letter from Collegiate housing Services (11/21/2015)  along with a 2nd move out form  (1st was emailed with name Bryan in corner) mailed one has Ma??? then marine written in corner.   Also something strange the move in form list item that where not correct during his residence.[redacted] moved out 9/30 at 5:30 a.m.  There are 3 other individuals who reside still in that apartment using stove, oven, bathroom and the rest of the rooms.   Also your total is $140.00 but yet you send me a check for $27.00.      Also, the maintenance man for the complex contacted ME and when I questioned him about the MOLD he said, "I sprayed a chemical on the area to stop the mold".   He would not need to contact my son as one of the roommates was in the apartment at that time.    In closing maybe I should send a bill to you for the dryer vent/hose that was never fixed the doors on laundry area that where not there and the appliance that the light stayed on all the time.

Dear Revdex.com,     We are in receipt of complaint ID [redacted]. CHS staff was able to touch base with Mr. [redacted] yesterday and the amount was credited to his credit card and processed. If we can be of further assistance please let us know and have a great afternoon. Sincerely, CHS

Dear [redacted],
I am in receipt of your correspondence regarding a complaint
to the Revdex.com from [redacted].
Ms. [redacted] son was a resident in our housing program in
Sacramento, California.
Collegiate Housing Services offers a shared roommate program
at...

apartment communities near the campuses we work with.  The program does not guarantee a particular
property will be available when the students start school, but students are
given the opportunity to make a first, second and third choice on their housing
application.  We do our best to
accommodate those requests.
All residents in the CHS Shared Program are encouraged to
conduct a Move In Inspection when moving into any assigned unit within the
program.  This allows the residents the opportunity to identify any issues or
concerns that need to be addressed, along with giving them the opportunity to document
any damages that existed at that time so they are not charged for them when
they move out of the assigned apartment. 
During the term a resident is in the program, he/she is instructed to
bring any concerns with the apartment they live in to the attention of the
local CHS Director of Housing so items can be corrected such as, furniture swap
outs, the need for extermination, etc.
Collegiate Housing Services has determined and allocated a
monthly utility maximum amount for each unit in the Shared Program, for basic utilities.  Excessive use of the said utilities could lead
to overages in cost.  Those costs are
billed back to the residents of that unit.
Please let me know if you have any other questions or
concerns.
Cordially,
Benita M[redacted]
VP Operations

Hello, Thank you for reaching out to us in regards to this matter. Upon investigation it appears we attempted to contact the student in question several times in regard to their balance and charges. We were hung up on or left voicemails and did give the student ample time to resolve any issues...

they may have had with the charges. Documentation can be provided if necessary.This case has been turned over to collections, and we are unable to assist any further. The collection agency is [redacted] and can be reached at [redacted].

[redacted],   We do take your concerns very seriously and did fully investigate the issues described above, any maintenance issues were immediately resolved. After reviewing all photos and visiting the property again with the [redacted] Housing Coordinator we are of the position that the apartment was...

in very acceptable condition and there were other accommodations that your son could have moved to immediately if he was dissatisfied. We are willing to refund your security deposit of $250 and there will waive the lease termination fees ($1,218)  for you to pay.  However, we will not be refunding the initial $230 you paid or the $559.00.