Steel Buildings & Structures

[redacted] , I strongly apologize for the issue you are encountering in having your building repairedUnfortunately, the company is currently being controlled by new ownership and I am no longer with the company to be able to help resolve this complaintPlease contact [redacted] or ***-***-***I as well have forwarded this complaint to them so they can resolve the issues you are havingSincerely, [redacted]

Our company sent a contractor out to check the rodoors and nothing was wrong with the doorsThe customer had also claimed trim was missing and it is notWe do not buy back doors nor do we refund for them, nor do we manufacture themWe have no use for used doorsThis customer changed his mind on his colors of his garage a few times before installation, and if he changes his mind on the type of door he wants, he will need to resell his door elsewhere instead of suggesting that we repurchase the doors The locks on the doors are standard and we do not have a way to alter them since we do not manufacture themNo where on his contract does it have any type of note or request for the doors to be custom-ordered in any way nor is there a charge for custom-ordered doorsThe contractor who went out to check the doors did explain the doors with the customer and the customer did agree to leave the tension as it was.Our contract has been fulfilled with this customer and if he wishes to alter the design of the door or change the tension on the door again, it may be best for the customer to call an actual door company for any future changesIf this customer has attempted to adjust the doors himself or has damaged the doors since the contractor left from checking the doors , he does need to contact a door company to repair the doors We have not heard any complaints since the contractor went out to check the doors until now and it has been over a monthThe contract does say any complaints must be made within hours of installation

Mr [redacted] came to our office and purchased a non-refundable rodoorThese doors are non-refundable because they are easy to damage during loading and unloading, and are nearly impossible for us to reuse for our customers garages once openedThe contractor must have been hired by Mr [redacted] , because our company never referred one to himNow the door has went through too many hands in order for us to confirm that there have been no damages to the doorWe suggest the customer hiring a door company or the appropriate type of contractor to install the door as our company doesOur doors do not come in boxes as described by the customer; they come rolled in plastic, and the door had no defects when the customer agreed to purchase itThe door is non-refundable due to being handled by the customer's unfamiliar contractor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I am rejecting this response because the owner told me in person that this door was installed incorrectly and that he was going to speak to his employees about the substandard workHe also told me that if I had any problems that he would take care of itI will make sure that I never do business with this company againHow much is it worth to insure good customer service to come out and fix a simple screw if that is the case? Apparently this company does not care about the satisfaction of their customers, and do not stand behind a spoken promise from the ownerI will make sure to let everyone know about the conduct of this companyIf they refuse to comply with their promises I will buy me a more substantial door since the company basically said that they only install cheap doorsA company can only stay in business with good customer service and I don't believe for a minute that I am the only one who has had problems with this cheap doorI rarely go into this garage and if someone uses it on a daily basis there is no way that this door does not fail more oftenI can see that the Revdex.com has done all that they can and I will have to just buy another door

This customer's red metal was switched out to brown metal at no extra charge earlier this week as requested by the customerThe customer has not called our office with an further complaints or requests

Mr [redacted] already received a discount by ordering from family and not having to pay the 10% required down paymentThe contract says "Scheduling and rescheduling usually takes 2-weeks.Holidays or bad weather may delay scheduling process slightly." This customer ordered his carport on November 12thHis install date would have been around November 28th, but that was on ThanksgivingWe do not carry loads of material during holidays due to safety reasons in heavy trafficAfter Thanksgiving it did rain until Christmas, and then until New YearsOur offices always close from Christmas until New Years each year in attempt to not haul heavy loads of material in heavy holiday trafficWe returned on 1/6/to work on schedules and it has either rained, sleeted, or has been very windy every week sinceIf this customer has any question he can go onto weather.com and check the past weather for each area we cover, or simply as his family member who also has had a hard time only delivering buildings in his area due to weatherWe are installing as much as weather permits, and have got most of our November assignments installedIf Mr [redacted] would like to go with another company we would not consider it a breach of contract being that he is the only customer who has not understood the fact that we value our installers safety during winter weather as well as offering quick installationsMr [redacted] has been explained why we have not had his building installed and stated that our consideration for our installers safety, weather and holidays is OUR problem and that he just simply wants his carport yesterdayMr [redacted] refused to let us install his building already once this year because the crew was running behind by telling us that he didn't want anyone there at the time the crew could have installed his carport and to just reschedule , after the crew loading Mr [redacted] 's material and driving four hours to get to his area, and when Mr [redacted] reacted this way, he knew that the contract stated that it would be another 2-weeks before we returnedWe will be returning to Mr [redacted] 's area within a week from today if it does not rain, snow, or sleet any more between now and then

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received a call from Steel Buildings today, 6/13/offering to make the corrections to the garage on Tuesday, 6/17/ Making me wait another to weeks because I do not wish to drop this claim is like penalizing me for filing this claim and that is not right I wish to have the scheduled date of Tuesday, 6/17/as discussed Please note/remember that the color BROWN was only chosen because the original color Rustic Red is not the same as the color code chart and all of the "AKA" names mentioned in the response, I have never heard of Aside from that, I realize the overall objective is to resolve this issue That being said, I received a call from Steel Buildings on today, 6/13/at 10:am and 10:am (I can provide my phone log if necessary) She stated that Steel Buildings would be willing to come out on Tuesday, 6/17/to correct the color of my garage if I agree to drop this complaint If not, then her manager may not send anyone I responded by saying that I am not going to drop the complaint because the company has scheduled a date for corrections before and did not show to complete the corrections Therefore, I'm not comfortable with dropping the complaint However, I would notify Revdex.com of the scheduled appointment Later on the same day, 6/13/2014, I received this email with the response from Steel Buildings indicating that they would be calling me in to weeks to schedule the appointment I'm confused because I was told today that I would be scheduled for this coming Tuesday They are available on Tuesday and therefore, I shouldn't have to wait to more weeks (have been dealing with this since 4/30/2014) just to be scheduled to have this situation resolved It should be resolved as soon as possible and Tuesday was offered to me today Making me wait another to weeks because I do not wish to drop this claim is like penalizing me for filing this claim and that is not right If you are not willing to correct the color, please refund my money and come pick up the garage Regards, [redacted]

To whom it may concern, We currently have this repair order in a potential trip, it will be scheduled on our next trip to this area and the repair will be madePlease let me know if there is anything else I can do to assist youTracy M [redacted] Steel Buildings& Structures, LLC

This is a duplicate complaint, see complaint # [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: nothing they said is trueIt's been weeks now check the weather that would mean its rained or snowed for approx weeks I never refused delivery they never would reschedule after didn't show up on January There whole statement is untrue however the complaint helped they called (finally) today and scheduled delivery for this Thursday Will see if they show up this time thanks for the help Regards, [redacted]

It has been years since this garage has been installedThe garage door was not defectiveThe garage door was not installed incorrectlyThe door was not off of it's rollers when we went outIt had a bent SCREW which we replaced ,
and we have not heard complaints about the door anymore until nowOur company does not repair doorsThe owner of our company does not repair, manufacture, or maintain customers doors Our company would not be the one to pay to repair the door We recommend the customer to call a door company to repair the door if anything has happened to it since we fulfilled our contract years agoA spring could be broken in the door for whatever reason and we are not equipped with extra springs or parts like a door company is, or another screw could be bent, which is odd since this is the only customer we have ever had with the issue of a bent screw within the years we have been installing rodoors on our buildingsOur company installs doors for customers in order to complete our garage packages only, but our main focus and line of business is buildings, not doors Nothing has ever been wrong with the building as being implied by the customer.We have never got a complaint about the buildingThe only complaint we ever got about the door was years ago and we repaired itThese doors are very inexpensive with no warranty and it is the customers responsibility to care for themWe are not door specialists and we fulfilled our contract with this customer years ago, and therefore recommend that the customer call a door company to repair any damages to the door that has happened since then on the customer's property

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** ordered Rustic Red (Aka Barn Red) , which was installed on her garageAfter installation she claimed that she had received Crimson instead, which would have been impossible due to Crimson (Also called Patriot Red which is a bright red) having to be special-orderedWe asked the
salesperson to go out to her site with a color chart and he stated that is was Rustic Red , with a "hue's difference" from the paper color chart, which is due to comparison of light reflection between ink on paper vs paint on metal*** *** wants BROWN metalAlthough this was not on the contract and will be costly to our company we have agreed to switch the Barn Red metal out for brownWe will be calling her within 2-weeks to schedule to do so

Mr***,
I strongly apologize for the issue you are encountering in having your building deliveredUnfortunately, the company is currently being controlled by new ownership and I am no longer with the company to be able to help resolve this complaintPlease contact
*** or ***-***-***I as well have forwarded this complaint to them so they can resolve the issues you are havingSincerely,
*** ***

[redacted],
I strongly apologize for the issue you are encountering in having your building repaired. Unfortunately, the company is currently being controlled by new ownership and I am no longer with the company to be able to help resolve this complaint. Please contact...

[redacted] or [redacted]. I as well have forwarded this complaint to them so they can resolve the issues you are having.
Sincerely,
[redacted]

Mr. [redacted] already received a discount by ordering from family and not having to pay the 10% required down payment. The contract says "Scheduling and rescheduling usually takes 2-3 weeks.Holidays or bad weather may delay scheduling process slightly."  This customer ordered his carport on...

November 12th. His install date would have been around November 28th, but that was on Thanksgiving. We do not carry loads of material during holidays due to safety reasons in heavy traffic. After Thanksgiving it did rain until Christmas, and then until New Years. Our offices always close from Christmas until New Years each year in attempt to not haul heavy loads of material in heavy holiday traffic. We returned on 1/6/15 to work on schedules and it has either rained, sleeted, or has been very windy every week since. If this customer has any question he can go onto weather.com and check the past weather for each area we cover, or simply as his family member who also has had a hard time only delivering buildings in his area due to weather. We are installing as much as weather permits, and have got most of our November assignments  installed. If Mr [redacted] would like to go with another company we would not consider it a breach of contract being that he is the only customer who has not understood the fact that we value our installers safety during winter weather as well as offering quick installations. Mr [redacted] has been explained why we have not had his building installed and stated that our consideration for our installers safety, weather and holidays is OUR problem and that he just simply wants his carport yesterday. Mr. [redacted] refused to let us install his building already once this year because the crew was running behind by telling us that he didn't want anyone there at the time the crew could have installed his carport and  to just reschedule , after the crew loading Mr [redacted]'s material and driving four hours to get to his area, and when Mr [redacted] reacted this way, he knew that the contract stated that it would be another 2-3 weeks before we returned..... We will be returning to Mr [redacted]'s area within a week from today if it does not rain, snow, or sleet any more between now and then.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I received a call from Steel Buildings today, 6/13/2014 offering to make the corrections to the garage on Tuesday, 6/17/2014.  Making me wait another 2 to 3 weeks because I do not wish to drop this claim is like penalizing me for filing this claim and that is not right.  I wish to have the scheduled date of Tuesday, 6/17/2014 as discussed.  
 
Please note/remember that the color BROWN was only chosen because the original color Rustic Red is not the same as the color code chart and all of the "AKA" names mentioned in the response, I have never heard of.   Aside from that, I realize the overall objective is to resolve this issue.  That being said, I received a call from Steel Buildings on today, 6/13/2014 at 10:00 am and 10:37 am (I can provide my phone log if necessary).  She stated that Steel Buildings would be willing to come out on Tuesday, 6/17/2014 to correct the color of my garage if I agree to drop this complaint.  If not, then her manager may not send anyone.  I responded by saying that I am not going to  drop the complaint because the company has scheduled a date for corrections before and did not show to complete the corrections.  Therefore, I'm not comfortable with dropping the complaint.  However, I would notify Revdex.com of the scheduled appointment.  
 
Later on the same day, 6/13/2014, I received this email with the response from Steel Buildings indicating that they would be calling me in 2 to 3 weeks to schedule the appointment.  I'm confused because I was told today that I would be scheduled for this coming Tuesday.  
 
They are available on Tuesday and therefore, I shouldn't have to wait 2 to 3 more weeks (have been dealing with this since 4/30/2014)  just to be scheduled to have this situation resolved.   It should be resolved as soon as possible and Tuesday was offered to me today.  Making me wait another 2 to 3 weeks because I do not wish to drop this claim is like penalizing me for filing this claim and that is not right.  If you are not willing to correct the color, please refund my money and come pick up the garage.  
 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
When I chose this company they advertised about how they are so different and to watch other companys for not doing what they say and how they stand behind what they sell. I did not change my mind on the door I chose I was just expecting doors that actually worked without having to have 2 people to open them that is not what I got.  they said I have to make any complaints within 48 hours this building was installed on a property where my home still under construction and I did move into till a month after it was installed. I expected more from this company and I am very disappointed in what they gave me.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I am rejecting this response because the owner told me in person that this door was installed incorrectly and that he was going to speak to his employees about the substandard work. He also told me that if I had any problems that he would take care of it. I will make sure that I never do business with this company again. How much is it worth to insure good customer service to come out and fix a simple screw if that is the case? Apparently this company does not care about the satisfaction of their customers, and do not stand behind a spoken promise from the owner. I will make sure to let everyone know about the conduct of this company. If they refuse to comply with their promises I will  buy me a more substantial door since the company basically said that they only install cheap doors. A company can only stay in business with good customer service and I don't believe for a minute that I am the only one who has had problems with this cheap door. I rarely go into this garage and if someone uses it on a daily basis there is no way that this door does not fail more often. I can see that the Revdex.com has done all that they can and I will have to just buy another door.

To whom it may concern,
We currently have this repair order in a potential trip, it will be scheduled on our next trip to this area and the repair will be made. Please let me know if there is anything else I can do to assist...

you.
Tracy M[redacted]
Steel Buildings& Structures, LLC