Steel Buildings & Structures

Review: I ordered a building 28 x 35 from the [redacted] location on 10/14/2014 from [redacted], I put down a 10% deposit of 896.04. After calling a few times they came and erected the building on 12/1/2014 where I wrote a check for the balance of 8,669.18 I finally got it inspected around the 15th of December. First of all when I ordered the building I was told that I did not have to have the locking latches on the outside but when I saw the building the latches was on the outside but nothing could be done then because it was already drilled and put in the installers said they was how they done everyone. My house was completely just a few days after that and I began moving the first time I used the roll up doors was then I could not open the doors without one person holding the door down why someone else opened the latch, also the quality of the latch was terrible and it is not secure. I contacted them and they said they would come back and fix the problem on 1/15/2015 at 6:45 in the morning the same installers rove thru my newly seed yard and took a look at the doors and said they could not take the tension off the doors they would not stay up they would fall down they was here less than 10 minutes also they had left marks on the building where they put the screws and did put the trim around the roof he said he would let them know what he found. That day a lady called me back and I told her that they could not fix the doors and was very dissatisfied with doors and at this point I would just rather them come back and take the doors down and refund my money because I was promised I would be satisfied with doors and I was not. I paid $700.00 for doors I cannot use and could be broken in with a simple screwdriver The lady said she would talk it over her boss and get back to me it has been over a month now and I haven't heard nothing any help you can give me would be appreciated thanks [redacted].Desired Settlement: Take the doors down and give me a refund or put up regular garage doors.

Business

Response:

Our company sent a contractor out to check the roll-up doors and nothing was wrong with the doors. The customer had also claimed trim was missing and it is not. We do not buy back doors nor do we refund for them, nor do we manufacture them. We have no use for used doors. This customer changed his mind on his colors of his garage a few times before installation, and if he changes his mind on the type of door he wants, he will need to resell his door elsewhere instead of suggesting that we repurchase the doors . The locks on the doors are standard and we do not have a way to alter them since we do not manufacture them. No where on his contract does it have any type of note or request for the doors to be custom-ordered in any way nor is there a charge for custom-ordered doors. The contractor who went out to check the doors did explain the doors with the customer and the customer did agree to leave the tension as it was.Our contract has been fulfilled with this customer and if he wishes to alter the design of the door or change the tension on the door again, it may be best for the customer to call an actual door company for any future changes. If this customer has attempted to adjust the doors himself or has damaged the doors since the contractor left from checking the doors , he does need to contact a door company to repair the doors . We have not heard any complaints since the contractor went out to check the doors until now and it has been over a month. The contract does say any complaints must be made within 48 hours of installation.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I chose this company they advertised about how they are so different and to watch other companys for not doing what they say and how they stand behind what they sell. I did not change my mind on the door I chose I was just expecting doors that actually worked without having to have 2 people to open them that is not what I got. they said I have to make any complaints within 48 hours this building was installed on a property where my home still under construction and I did move into till a month after it was installed. I expected more from this company and I am very disappointed in what they gave me.

Regards,

Review: I ordered a carport November 11, 2014 contract says 2 to 3 weeks delivery or sooner depending on the weather. I haven't heard anything so I called on December 17, 2014 they said will be delivered before first of year. January 2, 2015 a lady named [redacted] called and scheduled delivery for Tuesday January 6, 2015, she also called Monday January 5 to confirm. I left worked early and no one ever showed up or called. I called [redacted] the next morning said installer had problem with his help that someone would call to reschedule. No calls so I called on Friday January 9, [redacted] said I needed to talk to dispatcher I left numerous messages that they have yet to return. Any time I call I am transferred to the recording. I called my sister-in-law who sells steel buildings and structures, she gave me the owners number her name is [redacted]. I left her a message she did call me back tuesday January 12, she said she would get to the bottom of it that someone would call by the end of the week, and if they didn't to call her back. No call, I called her back a week after I talked to her on Tuesday January 20, 21, 22, 23, left messages each day, she won't call me back. It's been 10 weeks now, I would order from someone else I would breech my contract. I feel they have breeched their contract I just want them to make this right.Desired Settlement: I think a deduction on final price which I pay them on delivery

Business

Response:

Mr. [redacted] already received a discount by ordering from family and not having to pay the 10% required down payment. The contract says "Scheduling and rescheduling usually takes 2-3 weeks.Holidays or bad weather may delay scheduling process slightly." This customer ordered his carport on November 12th. His install date would have been around November 28th, but that was on Thanksgiving. We do not carry loads of material during holidays due to safety reasons in heavy traffic. After Thanksgiving it did rain until Christmas, and then until New Years. Our offices always close from Christmas until New Years each year in attempt to not haul heavy loads of material in heavy holiday traffic. We returned on 1/6/15 to work on schedules and it has either rained, sleeted, or has been very windy every week since. If this customer has any question he can go onto weather.com and check the past weather for each area we cover, or simply as his family member who also has had a hard time only delivering buildings in his area due to weather. We are installing as much as weather permits, and have got most of our November assignments installed. If Mr [redacted] would like to go with another company we would not consider it a breach of contract being that he is the only customer who has not understood the fact that we value our installers safety during winter weather as well as offering quick installations. Mr [redacted] has been explained why we have not had his building installed and stated that our consideration for our installers safety, weather and holidays is OUR problem and that he just simply wants his carport yesterday. Mr. [redacted] refused to let us install his building already once this year because the crew was running behind by telling us that he didn't want anyone there at the time the crew could have installed his carport and to just reschedule , after the crew loading Mr [redacted]'s material and driving four hours to get to his area, and when Mr [redacted] reacted this way, he knew that the contract stated that it would be another 2-3 weeks before we returned..... We will be returning to Mr [redacted]'s area within a week from today if it does not rain, snow, or sleet any more between now and then.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: nothing they said is true. It's been 11 weeks now check the weather that would mean its rained or snowed for approx 8 weeks. I never refused delivery they never would reschedule after didn't show up on January 6. There whole statement is untrue however the complaint helped they called (finally) today and scheduled delivery for this Thursday Will see if they show up this time thanks for the help

Regards,

Review: I ordered a carport November 11, 2014 contract says 2 to 3 weeks delivery or sooner depending on the weather. I haven't heard anything so I called on December 17, 2014 they said will be delivered before first of year. January 2, 2015 a lady named [redacted] called and scheduled delivery for Tuesday January 6, 2015, she also called Monday January 5 to confirm. I left worked early and no one ever showed up or called. I called [redacted] the next morning said installer had problem with his help that someone would call to reschedule. No calls so I called on Friday January 9, [redacted] said I needed to talk to dispatcher I left numerous messages that they have yet to return. Any time I call I am transferred to the recording. I called my sister-in-law who sells steel buildings and structures, she gave me the owners number her name is [redacted]. I left her a message she did call me back tuesday January 12, she said she would get to the bottom of it that someone would call by the end of the week, and if they didn't to call her back. No call, I called her back a week after I talked to her on Tuesday January 20, 21, 22, 23, left messages each day, she won't call me back. It's been 10 weeks now, I would order from someone else I would breech my contract. I feel they have breeched their contract I just want them to make this right.Desired Settlement: I think a deduction on final price which I pay them on delivery

Business

Response:

Mr. [redacted] already received a discount by ordering from family and not having to pay the 10% required down payment. The contract says "Scheduling and rescheduling usually takes 2-3 weeks.Holidays or bad weather may delay scheduling process slightly." This customer ordered his carport on November 12th. His install date would have been around November 28th, but that was on Thanksgiving. We do not carry loads of material during holidays due to safety reasons in heavy traffic. After Thanksgiving it did rain until Christmas, and then until New Years. Our offices always close from Christmas until New Years each year in attempt to not haul heavy loads of material in heavy holiday traffic. We returned on 1/6/15 to work on schedules and it has either rained, sleeted, or has been very windy every week since. If this customer has any question he can go onto weather.com and check the past weather for each area we cover, or simply as his family member who also has had a hard time only delivering buildings in his area due to weather. We are installing as much as weather permits, and have got most of our November assignments installed. If Mr [redacted] would like to go with another company we would not consider it a breach of contract being that he is the only customer who has not understood the fact that we value our installers safety during winter weather as well as offering quick installations. Mr [redacted] has been explained why we have not had his building installed and stated that our consideration for our installers safety, weather and holidays is OUR problem and that he just simply wants his carport yesterday. Mr. [redacted] refused to let us install his building already once this year because the crew was running behind by telling us that he didn't want anyone there at the time the crew could have installed his carport and to just reschedule , after the crew loading Mr [redacted]'s material and driving four hours to get to his area, and when Mr [redacted] reacted this way, he knew that the contract stated that it would be another 2-3 weeks before we returned..... We will be returning to Mr [redacted]'s area within a week from today if it does not rain, snow, or sleet any more between now and then.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: nothing they said is true. It's been 11 weeks now check the weather that would mean its rained or snowed for approx 8 weeks. I never refused delivery they never would reschedule after didn't show up on January 6. There whole statement is untrue however the complaint helped they called (finally) today and scheduled delivery for this Thursday Will see if they show up this time thanks for the help

Regards,

Review: This company sold me a 12' x 21' enclosed carport on paper.I was given blueprints that were certified/notarized by an engineer that involved solid ground installation.The scheduling dept. was instructed that the only date I was unavailable for on site install was June 18th. The shed was promised to me June 15th but the team did not show up to construct till the morning of June 18th while I was at work.I returned home June 19th from work to find a fully built structure that measured 12'x20' and it was installed on (3) 2"x2" wood blocks along the 20' wall, which my building inspector failed as "lacking in support" and "not to supplied blueprint speciation's"Upon learning this, the company contacted my building inspector and supplied him with "updated blue prints" and told me that there is a 6" overhang of the roof which provides the 21' that I ordered.After explaining that if that was the agreement, my measurements at the base would be 11' x 20' instead of the actual 12' x 20' since there is a 6"overhang on all four sides of the structure, the company offered to charge me an additional $1000 to deliver me a new 12'x21' structure. This is unacceptable as the mistake in the original construction was not the customers fault and the original agreement was never satisfied. This company has failed to reach an acceptable arrangement with me in the last month of negotiating and are unwilling to field my phone calls anymore. As agreed originally, I paid in full at the time of delivery via over the phone credit card, but have since had to dispute payment as this company refuses to fulfill their promise.The owner has expressed their desire to take this matter to the courts as they are used to dealing with the Revdex.com and are confident they owe me nothing.Desired Settlement: Replace the 12'x20' structure that is on site with the promised 12'x21' structure at no additional cost to the customer past the original agreed upon price.

Review: I purchased a metal building in March. Some guys showed up at dark and put building together with the headlights of their car. Within days it rained and my structure leaks worse than a strainer! Contents inside were ruined I made a complaint to them that day and multiple days after that I have asked to speak with someone and just get left on hold for ever and now they even ignore my calls this was a 2000 dollar building and leaks like a 5 dollar one it has a lean to on it and more water comes back in the building than off --- this isn't fair I paid them all their money and now it seems like they are moving on and screwing me please I need help they shouldn't be allowed to do this to me or anybody else my last call was Tuesday to them put me on hold for over 10 minutes I finally hung up....I'm just so sick and tired of thisDesired Settlement: I want to see a new building brought and re assembled in the daylight hours This metal already has holes in it and more screws means more holes and caulking the crews only masks the real problem poor craftsmanshipThis type of quality should be done to no one its not fair to the consumer If nothing else come take this leaking thing down refund my money and I'll buy one some where else that actually warranties their warranty because this companies isn't worth the paper it was printed on

Business

Response:

This is a duplicate complaint, see complaint #[redacted]

Review: I purchased a steel building from this company about 2 years ago. This building had a garage door that was defective from the beginning. Apparently it was installed incorrectly. I called the business the day after the initial installation about the door and the fact that it feel off the rollers that operate the opening of the door. The owner of the company came out and repaired the door, he told me at the time that if I had any more problems to contact him again, no problem. This garage houses a car that I don't drive maybe 3 or 4 times a year, and this inferior door has not been correct from the time I purchased this garage from this company.I called the company today and was told that they don't work on doors. I explained that the owner had told me to contact him with any issues but the woman on the phone refused to offer any solution. I even told her I would pay for a call if that was necessary but she again refused to help me in any way. She told me several times that they did not know anything about the doors on the buildings that they install. I am very disappointed in the building, I paid several thousand for this building and expected it to last at least more than a couple of years.Desired Settlement: I feel that this door needs replacing or at least repaired since the owner of the company told me he would stand behind his work. I don't feel that customer service is worried about future business or the fact that a customer is unhappy with their product.This door is defective and could possibly fall on my $35,000 dollar car. I am afraid to try to fix it, I am a disabled Veteran and I am afraid that this door could fall on me.

Business

Response:

It has been 2 years since this garage has been installed. The garage door was not defective. The garage door was not installed incorrectly. The door was not off of it's rollers when we went out. It had a bent SCREW which we replaced , and we have not heard complaints about the door anymore until now. Our company does not repair doors. The owner of our company does not repair, manufacture, or maintain customers doors . Our company would not be the one to pay to repair the door . We recommend the customer to call a door company to repair the door if anything has happened to it since we fulfilled our contract 2 years ago. A spring could be broken in the door for whatever reason and we are not equipped with extra springs or parts like a door company is, or another screw could be bent, which is odd since this is the only customer we have ever had with the issue of a bent screw within the 14 years we have been installing roll-up doors on our buildings. Our company installs doors for customers in order to complete our garage packages only, but our main focus and line of business is buildings, not doors. Nothing has ever been wrong with the building as being implied by the customer.We have never got a complaint about the building. The only complaint we ever got about the door was years ago and we repaired it. These doors are very inexpensive with no warranty and it is the customers responsibility to care for them. We are not door specialists and we fulfilled our contract with this customer years ago, and therefore recommend that the customer call a door company to repair any damages to the door that has happened since then on the customer's property.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] I am rejecting this response because the owner told me in person that this door was installed incorrectly and that he was going to speak to his employees about the substandard work. He also told me that if I had any problems that he would take care of it. I will make sure that I never do business with this company again. How much is it worth to insure good customer service to come out and fix a simple screw if that is the case? Apparently this company does not care about the satisfaction of their customers, and do not stand behind a spoken promise from the owner. I will make sure to let everyone know about the conduct of this company. If they refuse to comply with their promises I will buy me a more substantial door since the company basically said that they only install cheap doors. A company can only stay in business with good customer service and I don't believe for a minute that I am the only one who has had problems with this cheap door. I rarely go into this garage and if someone uses it on a daily basis there is no way that this door does not fail more often. I can see that the Revdex.com has done all that they can and I will have to just buy another door.

Review: My name is [redacted] and I live in Roaring River, NC, my phone number is [redacted].I am currently have a contractor to build me a large storage building and I needed a roll-updoor for the building. On December 15, 2014, I started calling different companies to seeif they had one available, and I was referred to try to call Steel Buildings and Structures,6833 South Carolina Avenue, in Boonville, NC 27011; to see if they had one available. I did call them and was told that yes they did.I went and made the purchase of a 6x6 RUD door and the total price was 266.87 with tax, I paid cash. On the receipt it states that they are a member of the Revdex.com.ORG.On December 16th 2014 it rained so the contractor could not work on the building. On December 17, 2014, I had to fly out for work, but my fiance [redacted] was home for the the contractor, and when he arrived with his crew, he opened the box for instructions,there was NOT any instructions. The contractor called the company at 336-367-6600 several times trying to get instructions, while his crew was not being able to proceed on the building until he knew what rough opening was needed and other instructions. Finally in the afternoon, after several calls, he was finally told that the company could not provide any instructions. So [redacted] called meand told me what was happening, so we made a decision to go with another type of door. On FridayDecember 19th, 2014, [redacted] called the company 4 times trying to return the door. She spoke with Tamika and was told that Tamika had to contact the manager that she was not in at the time,because she would have to write check. On the 4th call in the afternoon, Tamika told [redacted] that she would try to call the manager on her cell phone. Tamika called back and said that [redacted] could not return the door.First she said they we ordered the door, which we did not and then she said that they did not take returns on doors. No where on the receipt does it state that they do not accept returns. [redacted] told Tamika that the door was never taken out of the box and that no instructions were provided. Tamika stated that she wasaware of no instructions were provided by the company. Tamika did put [redacted] thru to the managers voice mailand [redacted] asked the manager to give her a call and at the time, the manager has not contacted [redacted]. I willbe posting this on Facebook and tell all my friends that live in Boonville and Yadkinville. The contractor'sdaughter-in-law is an attorney and we will be contacting them to see if proceeding could be necessary.Thank you for your time.[redacted]Desired Settlement: To return door

Business

Response:

Mr. [redacted] came to our office and purchased a non-refundable roll-up door. These doors are non-refundable because they are easy to damage during loading and unloading, and are nearly impossible for us to reuse for our customers garages once opened. The contractor must have been hired by Mr. [redacted], because our company never referred one to him. Now the door has went through too many hands in order for us to confirm that there have been no damages to the door. We suggest the customer hiring a door company or the appropriate type of contractor to install the door as our company does. Our doors do not come in boxes as described by the customer; they come rolled in plastic, and the door had no defects when the customer agreed to purchase it. The door is non-refundable due to being handled by the customer's unfamiliar contractor.