I moved from *** * *** ** *** Phoenix, AZ on May 26th I returned my M Power box on May 25th SRP was given my new address and we agreed the power would ge turned off on Tuesday May 30th I was told I would receive my deposit back which was $and it would be sent to my new address
As of today June 19th I have not received my check I was told it was mailed June 5th I have called about this twice and today was told by Jose that I had to wait days for a stop pay and reissue Since this is unacceptable to me I asked to speak with a supervisor named Tim who said it was days from when the check was mailed They can verify that the check has not been cashed nor has it been returned to them
I asked that they reissue the check immediately and send it to me overnight I was a customer with them for years They did not have to wait for my deposit so neither should I
Ironically my daughter and son in law had the exact same problem when they moved
Recently we received a bill from SRP that is significantly higher than normal Usually we pay anywhere between $60-$at most in months between October to May In June through September because it is the hotter we might pay a little more During the month of February somehow the meter improperly didn't record power In order to make up for the mistake SRP charged us at an extremely high rate for three days when we were away on vacation and had turned off all of the power at a total bill of $ After speaking to multiple agents they said they will not properly change the bill My fiancee and I find this to be completely ridiculous and this needs to be resolved
I have had six power outages in the last three weeksI am currently experiencing one that is intended to last at least hoursWe have already experienced two that lasted at least hoursIt is the hottest part of the summer and my frustration is due to their lack of communicationI am signed up for email and text notificationsI am not receiving eitherThey said that they would call when it is resolved, but I didn't receive a call the first time they said thatNow my power is out again and the only reason that I know this is because my neighbor informed meI have a pet in the house and he could have been left in the heat without any warningIt is a very frustrating situation, but when you do everything you can to at least be informed and are not it becomes unacceptable
On August 20, I spoke with a SRP CSR regarding payments that were returned by my bankI explained to the CSR that my bank had a power outage for a few days due to an electrical storm and that all of the banks systems and facilities were down at certain times over the course of a few days resulting in of my payments being returned to themI received a letter from SRP informing me of the return items and also informing me that I would not be allowed to make any payments to my MPower meter until all the fees were payed and that I could ONLY pay in cash, but that no electricity meter payments would be acceptedtherefore leaving me no way to keep electricity on with over degree temperatures
The SRP representative said I needed a letter from the bank to be faxed to them that stated the bank had indeed had a power outageI was also informed that SRP would not accept the letter via email or verification of the banks power outage via telephone conference call....which would
I received a letter from a collection agency who states they contact Salt River project to confirm an amount that I owe for an address that I never lived atI believe IF they did an investigation and states I lived at the address *** *** *** *** ** is not honestThe information on my credit report is not fair or accurate and hey refuse to remove that negative remark
Please excuse my delay in my response, I had been attending to family matters.I would like to thank the Revdex.com for giving me the opportunity to respond to [redacted]'s complaint. Please excuse me as I cannot write as eloquently as [redacted]. I write, spell and call it as I see it, as best as a...
plumber can, I'm upset that he has filed a complaint against Steinhorst. As your records will show Steinhorst has an "+ A" ratting with the Revdex.com. And we work very hard to maintain it. It is a personal matter here. So, when I read the things that [redacted] wrote and then recall our conservations, I just couldn't believe what he said. Almost everything he has written is only half true or extremely exaggerated just to benefit him.As [redacted] stated, he did come to Steinhorst shop. But, almost every statement after his opening is false. He did come to my shop. But, he did not come to my shop to hire us. He walked in with a very bad attitude and said "I want to talk to a plumber!" I offered my service and he just stared at me. Finally he asked "your a plumber?" In disbellef - Not all plumbers are knuckle draggers. Then he said he doesn't want anything, not here to hire us, just wants advice. Basically Just tell me how to do it myself, gave him free information for about 45 minutes.
He stated that another plumbing company had just left his house without finishing the job and he was really, really upset with them. He spoke to me about how they had tried to snake his lavy sink drain line clear and failed. He told me before the other company started, the drain line kind of, sort of drained. But when they left, the drain was now completely stopped up. They made it worse. He was mad at them and wanted me to rmore or less verify what they did was right or wrong. He asked me what I would do if this, or that happened. It was like I was taking a high school test or something ... And, he even wanted to argue with me on some of my answers. He was very upset the whole time, explained what we would do and the sequence of events that things should be done in.
His statement said he told me that two other companies had failed to clear his drain, but that's not true. He only told me of one plumber failure. We found out later from him that 3 other plumbing companies had failed to clear his drain line. I told him he should call them back. I told him several times he should call the back. I asked if it was a licensed plumber. No answer. His statement says that he drew me a map. Again, that's not true. When dealing with someone who thinks they know everything, but don't, and are unable to explain it, I usually start drawing. I had to draw out what fixtures were where and how they should be tied into each other in a bathroom group. He would get mad and snatch the pen from me and tell me he knows this and he knows that.
Eventually, two options we offered and agreed upon for a plumber to come out the next day, And - want to be very clear about this. I told him prices-ball starting prices - before we even went to his home. I told him over and over that theses were sight unseen-ball park prices. As always, when a customer pushes and pushes for prices before anyone has seen the job site, I tell them "Sight unseen - starting-ball park prices." So, starting prices were give and discussed in detail - repeatedly. He agreed on the "guesstlmate" prices and we even shook hands on it. $79 as a service call - which is written on the signed work order, Snaking the line starting at $300. And re-piping the lavy drain in the crawl space, sight unseen, was starting at $1000.Option #1: Try and use a cable snake machine and clear the lavy drain line by snaking. I told him there are 4 possible ways to try snake his lavy drain line clear. - A) By running the snake through the lavy pop-up. Easiest and least effective. He said the other company already tried that. ( He said the other company damaged his counter top by trying to snake that way. Then, when our plumber was out, he tried to blame him for the damage done by the other company. I had briefed the plumber about the damage, and when [redacted] tried to blame my plumber, the plumber called him on it saying he already knew about it and the other company. The subject was dropped at that point) B} Pull the trap below the lavy drain and snake from there. He said the other company had already tried that too, I asked what kind of snake machine they used and we both agreed the Steinhorst machine was larger and more powerful, C) Snake the lavy vent line from the roof. After explaining that to him, he said he had asked the other company why don't you try snaking from the roof? The other company told him we don't do roofs! (too steep and Scary - plus takes 2 men to get the snake machine up on the roof and can be very dangerous). D) Crawl down into the crawl space under the home, disassemble the drain line under and snake from there, He told me that another and different company about 2 years ago tried to repair the line from the crawl space. They rep-piped one exposed section in the open crawl space. But never got the drain open. He said that he asked the other last plumber, by this time who was In his car, why don't you snake it from the crawl space. According to [redacted], he said the other plumber said we don't do crawl spaces and just drove away,So snaking was discussed at great length, And he clearly understood that basic snaking - A & B starting at $300. Snaking C & D, the plumber would have to see first, but cost more than the first two methods.
Option #2:The second option given was a much bigger job. This was to remove all of the old savy drain line and repipe it in PVC. [redacted] and I did discus this at length. Again, he pushed me into giving him ball park - sight unseen prices. What he is not telling you is the condition of the favy drain line. And what he was telling me was only partial of the information. Nowhere did he list that the home was built in 1944. That he drain line is original to the home and is 70 years old! That the drain line installed was galvanized pipe. He failed to inform the Revdex.com, and me, that 3 plumbing companies over the last 2 years had tried and failed to clear the drain. That his has tenants living in the with a bathroom sink drain line that hasn't worked in two years! And the all of a sudden he has to have the line clear. He told the plumbers several times that the drain must be working today.
So, even before we went to his home ball park prices were disclosed. Prices and the order of priority the work was to be performed in was clear between us. He chose for us to try to snake first, and if that fails, then give an estimate for the re-pipe, As he and I discussed, he wanted to try snaking the fine clear first to try and save money. I agreed with him for us to try to snake the line clear first, Exhaust all options before going to the one job no other company wanted to do. Please see my attached work order ticket #[redacted]. He states that my work order says that he only wants the re-pipe estimate. But, that's not true. The work order says "Walk home and determine where to try to clear the drain line, Snake from roof vent, snake from wall or snake from crawl space. Also, give an estimate to repipe the is the vent pipe that needs to be Snaked and how dangerous it is. Remember that other plumbing companies told we don't Snake from the roof, Because the roof vent line is tied directly in to the lavy drain, this is the next step to be done, And because nobody was brave enough to try snaking from the roof there was a good possibility this may clear the lavy drain line. [redacted] was told all of this, given prices by the plumber of $450 to try snaking from the roof vent and authorized the work. See plumber's attached statement. Again the second snaking attempt was done trying to save him money VS. the replping in the crawl space.The roof shaking failed too, The plumber called and asked if he can spend the rest of the day there. He had already spoken to [redacted] and given prices to now do the replpe of the lawy drain in the crawl space. [redacted] was told a final price for the day at that time. The $79 service call waved. The $350 for the first snaking attempt from inside waved. The snaking from the roof was to be $450 and the total for the re-plpe will be $1500. The plumber and his helper both have written statements attached saying [redacted] was told the total price for the day was to be $1950. When the plumber called me at the office to see if he can spend the rest of the day there, I asked him directly about prices and verified that he has informed [redacted] of the $1950, for the day. , then cleared the rest of the jobs assigned to that plumber for the day and let them work. Please see the two attached statements from the plumber and his helper.
[redacted] likes to make the re-pipe in the basement sound easy. I'm not sure why. Please remember that 3 other companies had failed to clear the line and he was told from another plumber - he is not doing work in that crawl space. Nobody wanted to do the crawl space job because it was a very dirty, nasty job in a small confined area. All the work had to be done while laying on your belly, There was not enough clearance in some places to even roll over. The plumber had to work by flash light and drop light to see what he was doing. Each tool and part and to be handed in one by one and scooted up to where the plumber was working. There were points that took one man from above and one man below to accomplish the work. Remember that the men are cutting out a 70 years old Galvanized metal drain line in a crawl space in a home bullt in 1944.
[redacted] keeps saying that "about two feet of pipe" was replaced. Not true. It was about 4 to 5 feet. The line was replaced going from the ground floor bathroom wall, then golng inside the wall, through the sub floor then out into the crawl space.
I believe on purpose he doesn't tell you how hard this lavy drain line re-pipe really is. Remember 3 other companies already failed and told him straight up - they aren't working down in that crawl space. Just to start, to prep for the re-pipe they had to shut down the hot water and cold Water Supply down to the lavy faucet. Disconnect the water supply lines and drain them down. The men then took apart the lavy drain line and trap. Then they disconnected the pop-up and its activator rod/arm. They pulled the drain line going into the wall. They then had to remove the vanity counter top from the vanity and wall. Then the two men pulled the vanity itself and set it aside. Everything came out down to just a pipe sticking out of the wall.The plaster is his own doing too. The plumber never opened the wall as he said. He used a dry wall saw and cut an access. He never bashed it open with a hammer. The wall was cut open. But, please remember original "Plaster" wall from 1944. In some places it did crumble rather than cut - plaster walls, not drywall. The plumber told him before he started to re-pipe he was going to have to cuts wall somewhere in order to do this job. The plumber also told him that he was a "plumber - not a drywall man." He offered [redacted] our handyman repair services. [redacted] had already spent too much money and told the plumber and his helper that he was going to take care of the drywall himself. That he would do the wall repairs, so he could save money. He told both the plumber and his helper this.
[redacted] even complained that the second man who came to help, because he went to lunch. He was not charged by the time, but, by the job. It had no effect on the total price of the job. I ask [redacted] if he gets a lunch on a 9 hour shift where he works? Also, [redacted] should know that the young man has a medical condition that requires him to eat. When [redacted] called two days after the job to complain, I did not tell him that helper has to eat. Names and condition withheld, but I'd be happy to disclose in private if someone has the need to know.
[redacted] called two days later to complain. We spoke on a Saturday for a very long time. When he called he was very upset. He was stating all the same things that are written or his complaint, I reexplained everything, I reminded him of our conservation about starting ball park estimate I gave hirn. I explained just how difficult the job was. Informed him that two men, at 10 hours combine labor $1950. was a very good price. If no prices were ever giving, then why did he call me two days later, on a Saturday, all upset and saying "Craig, you told me the re-pipe was only going to be a thousand dollars. That's what you told me - a thousand dollars" I then reminded him that I told him that I said "sight unseen - guessing-starting at $1000."Just the fact that he would call me and say I never told him prices, and all I had to do was remind him that yes - yes I did give him prices, and then he even quoted back to me the starting re-pipe price of $1000, told me he was going to be someone I could not please.
So I did set out to try to please him. I reminded him that I had already not charged him $79 for the service call. Waved the $302 for snaking the lavy from its drain line. I wanted to try to really help him. When he was at my shop, almost half of our conservation was about the fact that his rental home has no water pressure. When his tenant uses water, they get some water pressure, but only for a moment, Then the water pressure dies down to a trickle. While at my shop he had told me that he had [redacted] county Water Authority out to his home. He told me that FCWA had tested his pressure where their line ended and they have no problem with their line, and could not tell why his home has no water. I told him (Just more free information) of all the possibilities of why no water pressure.
While my plumber was there, and at no charge, he diagnosed why the home has no water pressure at all, Something the last couple of plumbing companies and FCWA were unable to figure out. As mentioned earlier the home was built in 1944, it is on city water, but, the water service (the main water supply line from city water that brings in all the home's potable water) is still the original 1944 one inch galvanized line. The water service line is 70 years old! Pretty easy to figure out the line is clogged with 70 years of sediment and most likely the galvanization was worn off. That is why the water just dies down to almost nothing when turned on.
After talking for ever about the pricing of snaking and the re-pipe, realizing that there was no further explaining it and that he would not be happy unless I give him all his money back, tried to make him happy another way. I told him I know why you tenant has almost no water, That the water service line must be replaced, I told him straight up that I don't think you and I are going to be able to agree on the previous work. I asked why don't you let me try to make it up another way. Steinhorst does allot of water service digs. We are licensed and bonded. I even carry a VDOT bond. Why don't we do what's most important to you investment property and you tenant. Let my men come out and walk your property. Let me give you a free estimate for replacing you water service. I know your tenant and you are unhappy, And bet the county would be unhappy about the tenant with no water pressure and almost no water. I pretty sure that its unhealthy to let you tenant bath and drink water from that old clogged galvanized water service line. Let my guy walk the yard, inspect the basement where the 70 year old line enters the house. Let me give you a free estimate that I normally charge $100 for - no obligations at all. And promised him that I would beat anybodies price to replace the water service. That I would more than make up for his unhappiness with the last job.
He and I talked about this a for a very long time about his need to replace his failed water line. He asked me a million questions about how the water service line would be replaced. I spoke about digging it, pulling it, to mole it or to lateral boring it. I even tied into maps on line while talking with him, I was able from satellite photos and [redacted] to even see where his old water service line started in the front yard. I spoke about how Steinhorst would pull permits, get county Inspection and how we could complete any dig in 2 days. answered all his questions, he was impressed and agreed to my proposal. He seemed excited and I promised him that I can beat any price out there and could save him enough money that the re-pipe issue would be lald to rest. I schedule with him to send out my "Digger" on Monday ASAP, and he picked the time frame.
Late Sunday night, I received a phone call from [redacted]. He was very suppressed I answered the phone - Told me he was expecting a machine to answer. But, I almost always answer the phone. He called and canceled Mondays appointment. I asked why and from his shortness with me, I knew right away that all bets were off. I had that feeling that it is going to just come down to everything free, or write the Revdex.com. And so here I am responding to the Revdex.com.Please remember that Steinhorst accomplished what three companies had failed to do. We were the only company that got his 1944 drain line working. And draining like a top too. Steinhorst was the only ones that were willing to do the really dangerous work (the roof snaking) and the dirty work no other Company wanted to do. Other Companies flat out refused to do the crawl space. [redacted] told me directly that he asked another plumber what about working in the crawl space, and according to [redacted], the plumber Said I don't do crawl spaces and drove away. He minimizes the work to make it sound easy. But the truth is that it took two men about 10 hours of combined labor to fix his problem, He states over and over again that no one ever gave him any prices. That is false, I myself, gave him starting prices the day before and we even shook hands on it. And I also have written statements from both the plumber and the helper that prices were given to him at each step along the way. That they explained each step they were doing. And that he authorized each job done that day.
I know people, and my gut feeling is that he just doesn't want to pay, Here is a man who told the plumber, while at his house, that the lavy drain line hasn't worked in some two years. And he has tenants living there. In addition, the tenants are living with water corning through 70 year old clogged up galvanized water Service line and he has no since of urgency addressing what hlstenants are bathing in and drinking. He is just upset that they complained and no water pressure, [redacted] wants this and says that. But, I know that most of what he is saying is untrue. And the rest he left out only to booster his argument. He has made this two man Job, 10 total hours of labor Job sound like it was all unauthorized and should only taken an hour or so to complete. He states that no prices were given, but I have statements from the two men at his house that say that they did give prices - an often. In addition, I gave [redacted] starting prices myself-face to face, And we even shook hands on it. I will be happy to give him what he wants if he comes back to my shop, stands in front of me, looks me square in the eye, and tells me to my face that I never told him, or gave him any prices, any prices at all. Ther, look the plumber and his helper, straight in the face and tell thern that they never gave him any prices either. Tell the two men that they never sald anything about prices or about what they are doing. They just showed up and just did what they wanted to do all day long in his house, with him watching them all day, and then presented him with a $1950 bill,
I moved from *** * *** ** *** Phoenix, AZ on May 26th I returned my M Power box on May 25th SRP was given my new address and we agreed the power would ge turned off on Tuesday May 30th I was told I would receive my deposit back which was $and it would be sent to my new address
As of today June 19th I have not received my check I was told it was mailed June 5th I have called about this twice and today was told by Jose that I had to wait days for a stop pay and reissue Since this is unacceptable to me I asked to speak with a supervisor named Tim who said it was days from when the check was mailed They can verify that the check has not been cashed nor has it been returned to them
I asked that they reissue the check immediately and send it to me overnight I was a customer with them for years They did not have to wait for my deposit so neither should I
Ironically my daughter and son in law had the exact same problem when they moved
Recently we received a bill from SRP that is significantly higher than normal Usually we pay anywhere between $60-$at most in months between October to May In June through September because it is the hotter we might pay a little more During the month of February somehow the meter improperly didn't record power In order to make up for the mistake SRP charged us at an extremely high rate for three days when we were away on vacation and had turned off all of the power at a total bill of $ After speaking to multiple agents they said they will not properly change the bill My fiancee and I find this to be completely ridiculous and this needs to be resolved
I have had six power outages in the last three weeksI am currently experiencing one that is intended to last at least hoursWe have already experienced two that lasted at least hoursIt is the hottest part of the summer and my frustration is due to their lack of communicationI am signed up for email and text notificationsI am not receiving eitherThey said that they would call when it is resolved, but I didn't receive a call the first time they said thatNow my power is out again and the only reason that I know this is because my neighbor informed meI have a pet in the house and he could have been left in the heat without any warningIt is a very frustrating situation, but when you do everything you can to at least be informed and are not it becomes unacceptable
On August 20, I spoke with a SRP CSR regarding payments that were returned by my bankI explained to the CSR that my bank had a power outage for a few days due to an electrical storm and that all of the banks systems and facilities were down at certain times over the course of a few days resulting in of my payments being returned to themI received a letter from SRP informing me of the return items and also informing me that I would not be allowed to make any payments to my MPower meter until all the fees were payed and that I could ONLY pay in cash, but that no electricity meter payments would be acceptedtherefore leaving me no way to keep electricity on with over degree temperatures
The SRP representative said I needed a letter from the bank to be faxed to them that stated the bank had indeed had a power outageI was also informed that SRP would not accept the letter via email or verification of the banks power outage via telephone conference call....which would
I received a letter from a collection agency who states they contact Salt River project to confirm an amount that I owe for an address that I never lived atI believe IF they did an investigation and states I lived at the address *** *** *** *** ** is not honestThe information on my credit report is not fair or accurate and hey refuse to remove that negative remark
Please excuse my delay in my response, I had been attending to family matters.I would like to thank the Revdex.com for giving me the opportunity to respond to [redacted]'s complaint. Please excuse me as I cannot write as eloquently as [redacted]. I write, spell and call it as I see it, as best as a...
plumber can, I'm upset that he has filed a complaint against Steinhorst. As your records will show Steinhorst has an "+ A" ratting with the Revdex.com. And we work very hard to maintain it. It is a personal matter here. So, when I read the things that [redacted] wrote and then recall our conservations, I just couldn't believe what he said. Almost everything he has written is only half true or extremely exaggerated just to benefit him.As [redacted] stated, he did come to Steinhorst shop. But, almost every statement after his opening is false. He did come to my shop. But, he did not come to my shop to hire us. He walked in with a very bad attitude and said "I want to talk to a plumber!" I offered my service and he just stared at me. Finally he asked "your a plumber?" In disbellef - Not all plumbers are knuckle draggers. Then he said he doesn't want anything, not here to hire us, just wants advice. Basically Just tell me how to do it myself, gave him free information for about 45 minutes.
He stated that another plumbing company had just left his house without finishing the job and he was really, really upset with them. He spoke to me about how they had tried to snake his lavy sink drain line clear and failed. He told me before the other company started, the drain line kind of, sort of drained. But when they left, the drain was now completely stopped up. They made it worse. He was mad at them and wanted me to rmore or less verify what they did was right or wrong. He asked me what I would do if this, or that happened. It was like I was taking a high school test or something ... And, he even wanted to argue with me on some of my answers. He was very upset the whole time, explained what we would do and the sequence of events that things should be done in.
His statement said he told me that two other companies had failed to clear his drain, but that's not true. He only told me of one plumber failure. We found out later from him that 3 other plumbing companies had failed to clear his drain line. I told him he should call them back. I told him several times he should call the back. I asked if it was a licensed plumber. No answer. His statement says that he drew me a map. Again, that's not true. When dealing with someone who thinks they know everything, but don't, and are unable to explain it, I usually start drawing. I had to draw out what fixtures were where and how they should be tied into each other in a bathroom group. He would get mad and snatch the pen from me and tell me he knows this and he knows that.
Eventually, two options we offered and agreed upon for a plumber to come out the next day, And - want to be very clear about this. I told him prices-ball starting prices - before we even went to his home. I told him over and over that theses were sight unseen-ball park prices. As always, when a customer pushes and pushes for prices before anyone has seen the job site, I tell them "Sight unseen - starting-ball park prices." So, starting prices were give and discussed in detail - repeatedly. He agreed on the "guesstlmate" prices and we even shook hands on it. $79 as a service call - which is written on the signed work order, Snaking the line starting at $300. And re-piping the lavy drain in the crawl space, sight unseen, was starting at $1000.Option #1: Try and use a cable snake machine and clear the lavy drain line by snaking. I told him there are 4 possible ways to try snake his lavy drain line clear. - A) By running the snake through the lavy pop-up. Easiest and least effective. He said the other company already tried that. ( He said the other company damaged his counter top by trying to snake that way. Then, when our plumber was out, he tried to blame him for the damage done by the other company. I had briefed the plumber about the damage, and when [redacted] tried to blame my plumber, the plumber called him on it saying he already knew about it and the other company. The subject was dropped at that point) B} Pull the trap below the lavy drain and snake from there. He said the other company had already tried that too, I asked what kind of snake machine they used and we both agreed the Steinhorst machine was larger and more powerful, C) Snake the lavy vent line from the roof. After explaining that to him, he said he had asked the other company why don't you try snaking from the roof? The other company told him we don't do roofs! (too steep and Scary - plus takes 2 men to get the snake machine up on the roof and can be very dangerous). D) Crawl down into the crawl space under the home, disassemble the drain line under and snake from there, He told me that another and different company about 2 years ago tried to repair the line from the crawl space. They rep-piped one exposed section in the open crawl space. But never got the drain open. He said that he asked the other last plumber, by this time who was In his car, why don't you snake it from the crawl space. According to [redacted], he said the other plumber said we don't do crawl spaces and just drove away,So snaking was discussed at great length, And he clearly understood that basic snaking - A & B starting at $300. Snaking C & D, the plumber would have to see first, but cost more than the first two methods.
Option #2:The second option given was a much bigger job. This was to remove all of the old savy drain line and repipe it in PVC. [redacted] and I did discus this at length. Again, he pushed me into giving him ball park - sight unseen prices. What he is not telling you is the condition of the favy drain line. And what he was telling me was only partial of the information. Nowhere did he list that the home was built in 1944. That he drain line is original to the home and is 70 years old! That the drain line installed was galvanized pipe. He failed to inform the Revdex.com, and me, that 3 plumbing companies over the last 2 years had tried and failed to clear the drain. That his has tenants living in the with a bathroom sink drain line that hasn't worked in two years! And the all of a sudden he has to have the line clear. He told the plumbers several times that the drain must be working today.
So, even before we went to his home ball park prices were disclosed. Prices and the order of priority the work was to be performed in was clear between us. He chose for us to try to snake first, and if that fails, then give an estimate for the re-pipe, As he and I discussed, he wanted to try snaking the fine clear first to try and save money. I agreed with him for us to try to snake the line clear first, Exhaust all options before going to the one job no other company wanted to do. Please see my attached work order ticket #[redacted]. He states that my work order says that he only wants the re-pipe estimate. But, that's not true. The work order says "Walk home and determine where to try to clear the drain line, Snake from roof vent, snake from wall or snake from crawl space. Also, give an estimate to repipe the is the vent pipe that needs to be Snaked and how dangerous it is. Remember that other plumbing companies told we don't Snake from the roof, Because the roof vent line is tied directly in to the lavy drain, this is the next step to be done, And because nobody was brave enough to try snaking from the roof there was a good possibility this may clear the lavy drain line. [redacted] was told all of this, given prices by the plumber of $450 to try snaking from the roof vent and authorized the work. See plumber's attached statement. Again the second snaking attempt was done trying to save him money VS. the replping in the crawl space.The roof shaking failed too, The plumber called and asked if he can spend the rest of the day there. He had already spoken to [redacted] and given prices to now do the replpe of the lawy drain in the crawl space. [redacted] was told a final price for the day at that time. The $79 service call waved. The $350 for the first snaking attempt from inside waved. The snaking from the roof was to be $450 and the total for the re-plpe will be $1500. The plumber and his helper both have written statements attached saying [redacted] was told the total price for the day was to be $1950. When the plumber called me at the office to see if he can spend the rest of the day there, I asked him directly about prices and verified that he has informed [redacted] of the $1950, for the day. , then cleared the rest of the jobs assigned to that plumber for the day and let them work. Please see the two attached statements from the plumber and his helper.
[redacted] likes to make the re-pipe in the basement sound easy. I'm not sure why. Please remember that 3 other companies had failed to clear the line and he was told from another plumber - he is not doing work in that crawl space. Nobody wanted to do the crawl space job because it was a very dirty, nasty job in a small confined area. All the work had to be done while laying on your belly, There was not enough clearance in some places to even roll over. The plumber had to work by flash light and drop light to see what he was doing. Each tool and part and to be handed in one by one and scooted up to where the plumber was working. There were points that took one man from above and one man below to accomplish the work. Remember that the men are cutting out a 70 years old Galvanized metal drain line in a crawl space in a home bullt in 1944.
[redacted] keeps saying that "about two feet of pipe" was replaced. Not true. It was about 4 to 5 feet. The line was replaced going from the ground floor bathroom wall, then golng inside the wall, through the sub floor then out into the crawl space.
I believe on purpose he doesn't tell you how hard this lavy drain line re-pipe really is. Remember 3 other companies already failed and told him straight up - they aren't working down in that crawl space. Just to start, to prep for the re-pipe they had to shut down the hot water and cold Water Supply down to the lavy faucet. Disconnect the water supply lines and drain them down. The men then took apart the lavy drain line and trap. Then they disconnected the pop-up and its activator rod/arm. They pulled the drain line going into the wall. They then had to remove the vanity counter top from the vanity and wall. Then the two men pulled the vanity itself and set it aside. Everything came out down to just a pipe sticking out of the wall.The plaster is his own doing too. The plumber never opened the wall as he said. He used a dry wall saw and cut an access. He never bashed it open with a hammer. The wall was cut open. But, please remember original "Plaster" wall from 1944. In some places it did crumble rather than cut - plaster walls, not drywall. The plumber told him before he started to re-pipe he was going to have to cuts wall somewhere in order to do this job. The plumber also told him that he was a "plumber - not a drywall man." He offered [redacted] our handyman repair services. [redacted] had already spent too much money and told the plumber and his helper that he was going to take care of the drywall himself. That he would do the wall repairs, so he could save money. He told both the plumber and his helper this.
[redacted] even complained that the second man who came to help, because he went to lunch. He was not charged by the time, but, by the job. It had no effect on the total price of the job. I ask [redacted] if he gets a lunch on a 9 hour shift where he works? Also, [redacted] should know that the young man has a medical condition that requires him to eat. When [redacted] called two days after the job to complain, I did not tell him that helper has to eat. Names and condition withheld, but I'd be happy to disclose in private if someone has the need to know.
[redacted] called two days later to complain. We spoke on a Saturday for a very long time. When he called he was very upset. He was stating all the same things that are written or his complaint, I reexplained everything, I reminded him of our conservation about starting ball park estimate I gave hirn. I explained just how difficult the job was. Informed him that two men, at 10 hours combine labor $1950. was a very good price. If no prices were ever giving, then why did he call me two days later, on a Saturday, all upset and saying "Craig, you told me the re-pipe was only going to be a thousand dollars. That's what you told me - a thousand dollars" I then reminded him that I told him that I said "sight unseen - guessing-starting at $1000."Just the fact that he would call me and say I never told him prices, and all I had to do was remind him that yes - yes I did give him prices, and then he even quoted back to me the starting re-pipe price of $1000, told me he was going to be someone I could not please.
So I did set out to try to please him. I reminded him that I had already not charged him $79 for the service call. Waved the $302 for snaking the lavy from its drain line. I wanted to try to really help him. When he was at my shop, almost half of our conservation was about the fact that his rental home has no water pressure. When his tenant uses water, they get some water pressure, but only for a moment, Then the water pressure dies down to a trickle. While at my shop he had told me that he had [redacted] county Water Authority out to his home. He told me that FCWA had tested his pressure where their line ended and they have no problem with their line, and could not tell why his home has no water. I told him (Just more free information) of all the possibilities of why no water pressure.
While my plumber was there, and at no charge, he diagnosed why the home has no water pressure at all, Something the last couple of plumbing companies and FCWA were unable to figure out. As mentioned earlier the home was built in 1944, it is on city water, but, the water service (the main water supply line from city water that brings in all the home's potable water) is still the original 1944 one inch galvanized line. The water service line is 70 years old! Pretty easy to figure out the line is clogged with 70 years of sediment and most likely the galvanization was worn off. That is why the water just dies down to almost nothing when turned on.
After talking for ever about the pricing of snaking and the re-pipe, realizing that there was no further explaining it and that he would not be happy unless I give him all his money back, tried to make him happy another way. I told him I know why you tenant has almost no water, That the water service line must be replaced, I told him straight up that I don't think you and I are going to be able to agree on the previous work. I asked why don't you let me try to make it up another way. Steinhorst does allot of water service digs. We are licensed and bonded. I even carry a VDOT bond. Why don't we do what's most important to you investment property and you tenant. Let my men come out and walk your property. Let me give you a free estimate for replacing you water service. I know your tenant and you are unhappy, And bet the county would be unhappy about the tenant with no water pressure and almost no water. I pretty sure that its unhealthy to let you tenant bath and drink water from that old clogged galvanized water service line. Let my guy walk the yard, inspect the basement where the 70 year old line enters the house. Let me give you a free estimate that I normally charge $100 for - no obligations at all. And promised him that I would beat anybodies price to replace the water service. That I would more than make up for his unhappiness with the last job.
He and I talked about this a for a very long time about his need to replace his failed water line. He asked me a million questions about how the water service line would be replaced. I spoke about digging it, pulling it, to mole it or to lateral boring it. I even tied into maps on line while talking with him, I was able from satellite photos and [redacted] to even see where his old water service line started in the front yard. I spoke about how Steinhorst would pull permits, get county Inspection and how we could complete any dig in 2 days. answered all his questions, he was impressed and agreed to my proposal. He seemed excited and I promised him that I can beat any price out there and could save him enough money that the re-pipe issue would be lald to rest. I schedule with him to send out my "Digger" on Monday ASAP, and he picked the time frame.
Late Sunday night, I received a phone call from [redacted]. He was very suppressed I answered the phone - Told me he was expecting a machine to answer. But, I almost always answer the phone. He called and canceled Mondays appointment. I asked why and from his shortness with me, I knew right away that all bets were off. I had that feeling that it is going to just come down to everything free, or write the Revdex.com. And so here I am responding to the Revdex.com.Please remember that Steinhorst accomplished what three companies had failed to do. We were the only company that got his 1944 drain line working. And draining like a top too. Steinhorst was the only ones that were willing to do the really dangerous work (the roof snaking) and the dirty work no other Company wanted to do. Other Companies flat out refused to do the crawl space. [redacted] told me directly that he asked another plumber what about working in the crawl space, and according to [redacted], the plumber Said I don't do crawl spaces and drove away. He minimizes the work to make it sound easy. But the truth is that it took two men about 10 hours of combined labor to fix his problem, He states over and over again that no one ever gave him any prices. That is false, I myself, gave him starting prices the day before and we even shook hands on it. And I also have written statements from both the plumber and the helper that prices were given to him at each step along the way. That they explained each step they were doing. And that he authorized each job done that day.
I know people, and my gut feeling is that he just doesn't want to pay, Here is a man who told the plumber, while at his house, that the lavy drain line hasn't worked in some two years. And he has tenants living there. In addition, the tenants are living with water corning through 70 year old clogged up galvanized water Service line and he has no since of urgency addressing what hlstenants are bathing in and drinking. He is just upset that they complained and no water pressure, [redacted] wants this and says that. But, I know that most of what he is saying is untrue. And the rest he left out only to booster his argument. He has made this two man Job, 10 total hours of labor Job sound like it was all unauthorized and should only taken an hour or so to complete. He states that no prices were given, but I have statements from the two men at his house that say that they did give prices - an often. In addition, I gave [redacted] starting prices myself-face to face, And we even shook hands on it. I will be happy to give him what he wants if he comes back to my shop, stands in front of me, looks me square in the eye, and tells me to my face that I never told him, or gave him any prices, any prices at all. Ther, look the plumber and his helper, straight in the face and tell thern that they never gave him any prices either. Tell the two men that they never sald anything about prices or about what they are doing. They just showed up and just did what they wanted to do all day long in his house, with him watching them all day, and then presented him with a $1950 bill,