Stella & Dot LLC

I purchase a leather handbag for about $ I have use it for one year and three months The strappy handles fell apart and the leather split, therefore, it is not fixable When I contacted the company I was told that they could not find my order history and even if they could they would not be willing to help me in any way since the bag is over a year old And seriously....they could not find my order history? What legitimate company has this issue? I feel that this is an an EXTREMELY inferior and defective product The customer service is horrible I would caution anyone considering purchasing a Stella and Dot product, not to I couldn't be more disappointed in this company A quality leather handbag should last years

I wish I had searched for reviews before wasting my money My d-i-l had a party and I bought a necklace that cost way over $(For costume jewelry! The only reason I let myself get sucked in was being nice to d-i-l), she bought me a necklace that was about $and a bracelet that was about $ This is a ridiculous price for costume jewelry and when you see how it holds up you know you have been ripped off The gold paint on the necklaces started wearing off right away The silver paint on the inside of the bracelet wore off after a few wearings and some of the bangle beads fell off I felt badly for my d-i-l and didn't say anything until years later she brought up the jewelry and since it had been laying useless in my jewelry box I told her how shoddy it was and that I couldn't wear it after a few times Then I learned or was reminded they only have a year warranty (show how proud this company is of their product) She agreed to bring up the poor quality of these pieces to her representative but as I understand it, the rep doesn't care, the year warranty is up What a waste

Purchased Stella & Dot Renegade bracelet in gold for over $**After episodic wear over a couple of years the elastic stretched out and then broke, rendering the bracelet uselessContacted Stella & Dot for replacement under warranty and they told me too much time has passedBut, there is nothing about a time frame in their warrantyIn fact, the promise of the warranty is that i'll be "delighted"Well, I'm notThey are not in integrity with the promise of the warranty and should send a replacement bracelet that works properly"wear and tear" doesn't mean rendering an item uselessThat would be more like a finish wore off, or a clasp needs to be tightenedI now have $** worth of beads that serve no purposeHere is the warranty language on their website: DELIGHT GUARANTEED At Stella &Dot, absolute delight is our NopriorityWe take pride in the quality of our products and want you to fall in love and stay in love with themOur customer-friendly return poli

Keep collective sent a flyer in the mail for 50%off Black Friday saleThey will not up hold this saleThey told me that's not what they meant and that I misinterpretedI tried to tell them they must go with what it saysI can send a picture of the flyer if need beI believe their marketing department screwed up and they are coveting up fir themI was told the 50% was certain itemsThe flyer doesn't say thatI was also told, it was if you had a party for themIt doesn't say that eitherI sent then pictures of the coupon and they refuse to honor itI believe they are liable to honor this flyer and give me 50% off if my order of approximately

I received a necklace as a Christmas Present from my husband I hated it It was from the Coventry line and he spent quite a bit of money on it We contacted the sales rep and she said no problem, we would get a refund, as there was nothing else I wanted After weeks of try to get the necklace returned and a refund, we were informed today that they are refusing to refund the money and we can only get store creditWe will be out over $I understand that there are policies in place, however, when you are talking about a Christmas present, there is no way for the purchaser to know if the item will be liked or not Also, I have a few other pieces of the Stella and Dot jewelry and found it to be way overpriced and cheaply made, which is why I did not want store credit I will be recommending to my many friends that have asked me about the jewelry to not buy it The costumer service is awful, the jewelry is not worth the prices they charge and they do not care about their costumers BUYER BEWARE!!

This issue was closed on *** *** *** by providing the customer a full return credit. Credit was held until the customer returned the product, which took a bit of extra time

I am a teacher who received an end-of-the-year gift from a parent The item was damaged After waiting several days for a return email, and waiting minutes to speak to customer support, they refused to exchange the item without the email address of the parents that gave it to me Obviously, I cannot provide this information The item in question was $in value according to the website The response time on chat, email, and phone is ridiculously long The ‘associates’ were obviously at a call center and couldn’t assist me

Complaint: ***I am rejecting this response because: Yes, I did receive credit, but was charged for a return
label which I never used PLUS never reimbursed for the *** it cost meThe seller claims they did not receive the items back for a while, which is also very untrueJust totally unhappy with the whole transaction with this company I purchase many items online and through many businesses, and the customer service here was a nightmareUnfriendly, I was hung up on and very disrespectful and rude.Sincerely,*** ***

I decided to cancel my designer agreement with keep collectivei mailed back my unused merchandise and supplies to the company at the address they provided me and it arrived in *** *** on *** (provided keep with tracking number)keep collective's buyback policy states I would receive my refund within weeks of receipt of the unused merchandiseit has been five weeks and I have yet to see refundthere has been no status update or communication regarding my return - nothingi am seeking my eligible refund from keep regarding my unused merchandise and supplies that was received by keep on ***

I received an expensive necklace as a gift two years ago The chain on the jewelry has turned dark in places and since it is a silver chain looks terrible and I am unable to wear it Below is the response I received from customer service:
Unfortunately, we are unable to provide a return or replacement for the item due to the length of time since the original purchaseSome items may experience wear and tear over timeI do not expect jewelry that is this expensive to tarnish after two yearsI do not recommend buying jewelry from Stella and Dot

I ordered a pretty little bracelet for my sister through this company's designer, who I work withShe worked eagerly with me and I found a nice designWhen it was shipped to me, it was in cheap plastic baggies, all the pieces separated and I couldn't believe I paid *** for what......all these pieces? I thought it would come all together and in a nice box for my sisterSo, I decided it was NOT worth the *** I was charged and wanted to return it, as a card inside the packaging said they would gladly refund any customer who was not happy with the product, which I clearly wasn'tSo, I contacted the company, or tried toI received nothing but a run aroundThe designer at work who so eagerly helped to sell me this item, barely would talk to me, so I called the company, and was hung up onI finally sent the item back to the company, with tracking showing delivery, and still......they will NOT return my emails or callsI would HIGHLY RECOMMEND NOT dealing with this company!!!!!!

I registered to be a stylist at Stella and Dot in Since then I was only able to have purchasers through themI called and asked if I can cancel the stylist and they said they will do it for meToward 2017, my card got charged for the stylist fee and I called and asked about it and they claimed that they never receive any phone calls from meThey also said that if I want to canceled, I have to fill out a form of declining to be a stylist first and then have to send a different email asking if I can get the refundI did all the process since November and until now still didn't hear from them yetmonths later I have to call them again and they say they declined to refund me my stylist fee which is almost $and I don't even use it

I became a designer for KEEP in July My original intent was to just use my discount and not sell until after the new year since we are in the process of a military move from Hawaii to ColoradoI quickly changed my mind and began sellingI was the first seller in HawaiiEven though my sponsor was thousands of miles away in Georgia, she offered me such genuine support and encouragementI never felt pressured to sellIt was all up to meI earned back the money I spent on my starter kit very quickly, and I continue to make salesAlthough I am still not where I want to be as far as sales, I know that as long as I continue to grow and work hard, the potential is thereAny time I have contacted the KEEP delight center, they have been quick and efficient in their responses and solutionsThey are always running great sales and specials too which helps me as a sellerAnd I have NEVER had a problem with any product and neither have any of my customersThis speaks volumes to their quality control as well as valueThanks S&D and KEEP for being so amazing!

Complaint: ***I am rejecting this response because: the business stated that this was an email that advertised the 50% sale That is incorrect This was a flyer I received in the mail along with a catalog with their merchandise The flyer simply said 50% off Black Friday Sale The flyer was attached on the first complaint There was no attachment, it wasn't an email, there were no instructions to specific items for the Black Friday Sale, it said, " 50% off Black Friday Sale" I strongly feel they messed up on the flyer They cannot assume the consumer will understand what they meant to say They as a business must go with what the flyer said and correct it on the next flyer they send out
They are being very very unfair to the consumer, even breaking fair trade laws If you go to buy something at any other dept store and an item is mis marked, they must sell it to you how it was marked and then go back and fix the mistake This s what is happening here They made a mustake in the wording on their flyer and now will not live up to it I am becoming very agitated with the company insulting my intelligence and acting like I am stupid and can't read I can read and comprehend They need to fix this and credit my money I will not stop until they do
*** ***Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I am trying to assist a client in getting a repair of jewelry purchased I could not find the information I needed the employee portal so I called The wait time was over minutes! Then I submitted an email and was told they would get back to me in days I do not find this acceptable nor customer service driven as they cla to be

The best customer service I have seen with any company and very high quality products! The only promote and deliver the best

I registered to be a stylist at Stella and Dot in Since then I was only able to have purchasers through themI called and asked if I can cancel the stylist and they said they will do it for meToward 2017, my card got charged for the stylist fee and I called and asked about it and they claimed that they never receive any phone calls from meThey also said that if I want to canceled, I have to fill out a form of declining to be a stylist first and then have to send a different email asking if I can get the refundI did all the process since November and until now still didn't hear from them yetmonths later I have to call them again and they say they declined to refund me my stylist fee which is almost $and I don't even use it

Stella & Dot Customer Service provided a return label to the customer, however customer chose to send product back using her own method of delivery, S&D did not charge her the *** return cost. Unfortunately because S&D didn't have a way to track the return it took a bit longer to provide a refund, but once customer provided the tracking number, the package was located and refund provided

Keep collective sent a flyer in the mail for 50%off Black Friday saleThey will not up hold this saleThey told me that's not what they meant and that I misinterpretedI tried to tell them they must go with what it saysI can send a picture of the flyer if need beI believe their marketing department screwed up and they are coveting up fir themI was told the 50% was certain itemsThe flyer doesn't say thatI was also told, it was if you had a party for themIt doesn't say that eitherI sent then pictures of the coupon and they refuse to honor itI believe they are liable to honor this flyer and give me 50% off if my order of approximately