Sterling Talent Solutions

Sterling Infosystems is a consumer reporting agency regulated by the Fair Credit Reporting Act In order tosearchcriminal recordinformation, Sterling must contactlocal,state andfederal courts As a result, Sterling is dependent on the courts to provide the informationTurnaround times can vary from a few hours to a few weeks to obtain the resultsAlso, depending on the court, Sterling may send someone to the courttoaccess a public terminal, obtain court documents, or need the assistance of the clerk

Dear [redacted] ,Sterling Infosystems is a consumer reporting agency regulated by the Fair Credit Reporting ActThe typical turnaround time for background checks can be from two days to over a month depending on the services that we are performingIn order to search criminal record information, Sterling must contact local, state and federal courtsAs a result, Sterling is dependent on the courts to provide the informationTurnaround times can vary from a few hours to a few weeks to obtain the resultsAlso, depending on the court, Sterling may send someone to the court to access a public terminal, obtain court documents, or need the assistance of the clerkWith a service such as employment verification or the verification of a person’s education we are depending on the applicant's employers or schools to respond to our phone calls and emailsI do see in our records that your order does have a rush on it unfortunately we need to send someone to the court house in this jurisdictionOnce at the court house our employees do not have direct access to this information, we must request the court clerk to obtain this information, unfortunately they do not put these requests as a priority and instead do the day to day clerk work first and will only search records for us if they have time Please let me know if you need further information and feel free to contact me at the number below.Thank youAdam N [redacted]

We have contacted the applicant and confirmed that the credit card was charged for the correct amount We have also initiated a new background check at her request

The applicant contacted Sterling directly to file a dispute on their background check on 8/** On 8/ [redacted] we finished investigating the dispute and amended the background check The applicant and their potential employer will receive an updated copy of the background check Sterling Infosystems is a consumer reporting agency regulated by the Fair Credit Reporting Act and state analoguesThe Fair Credit Reporting Act allows a consumer reporting agency days to investigate disputes Sterling attempts to resolve these as soon as possible, this issue was resolved well within the day time period

I have contacted the applicant and confirmed that he has received a copy of his background check from the employer It appears that the applicant was under the impression that a report would automatically mailed to him That is not the case, the applicant has the ability to log into the portal at any time and print out a copy of his background check He also appears to have contacted Sterling to request a copy of his background check To prevent identity theft we must verify an applicant's identity prior to mailing out this information and require the applicant to send in their drivers license or other government identification

Please note that the background check report issued for Lorenzo Boone was issued in full compliance of the Fair Credit Reporting Act The complaint asserts that information older than years should not have been included in the report The law specifically allows for the reporting of criminal convictions without time limitation subject to any state restrictions No state restrictions applied in the matter.SterlingBackcheck has reached out to [redacted] to also convey this message.Thanks

As previously stated, the typical turnaround time for background checks can be from two days to two weeks, depending on the services that we are performing With employment verifications we are depending on the applicant's employers to respond to our phone calls and emails With this particular background check, we did have to contact the applicant multiple times for permission to contact the former employers or to obtain various forms to complete the work At this time I"m showing this background to be complete, if something is inaccurate please let us know so we can assist you with updating the information

SterlingBackcheck has processed [redacted] dispute and has amended his background check report on Notice of this amendment and a new copy of the background report have been forwarded to the prospective employer Please note that all dispute processing was completed in full compliance with the [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not the conversation we hadFirst there is no employerWe are appraisers who are contracted out to the client companySecond, the Sterling Rep confirmed they do NOT give copies or the report to the subject of the report, everThe client company did send me a copy because they were shocked that Sterling had refused to send a copy automaticallyThird, if there is a way to simply print a copy from their web site why would Sterling require a copy of my drivers license to send me a copy? And why would they not tell me to retrieve it from the web site? Also, why would they not return phone calls or emails? Numerous misleading statements by the Sterling Rep In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The typical turnaround time for background checks can be from two days to two weeks, depending on the services that we are performing With employment verifications we are depending on the applicant's employers to respond to our phone calls and emails With this particular background check, we did have to contact the applicant multiple times for permission to contact the former employers or to obtain various forms to complete the work

This individual initially contact us to request that we contact the court directly due to a situation with his background check that has happened previously We did so which is what delayed the turnaround time Unfortunately the initial estimate of the time that it would take to resolve his issue was longer than expected He also placed a review with the Revdex.com previously and I responded that his report was complete That unfortunately was my error as it was still pending At this time his report is complete If [redacted] thinks anything is incorrect, we can file a dispute on his behalf We have contacted Switzerland county and have confirmed his information as requested Sterling Infosystems has offices throughout the world while maintaining our information on servers in the United States Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Sterling Infosystems is a consumer reporting agency regulated by the Fair Credit Reporting Act. In order to search criminal record information, Sterling must contact local, state and federal courts. As a result, Sterling is dependent on the courts to provide the informationTurnaround
times can vary from a few hours to a few weeks to obtain the results. Also, depending on the court, Sterling may send someone to the court to access a public terminal, obtain court documents, or need the assistance of the clerk

Revdex.com:At this time, I have not been contacted by Sterling Infosystems Inc. regarding complaint ID ***.Sincerely,*** ***

Hello ***, As previously stated we cannot discuss it through the Revdex.com. However we will be reaching out to *** *** so she will have the opportunity to discuss with the Medical Review Officer and the Sterling Infosystems leadership in charge of this process. Thank you, *** *** *** ***
** *** * ** ***
*** SterlingBackcheck is not a law firm and any materials or opinions presented are for informational/best practices purposes only and do not constitute legal advicePlease consult with counsel to obtain advice with respect to your particular issue or problem
*** *** ** *** *** *** ** *** ** *** *** ** ** *** *** *** *** *** ** *** *** ** *** ** ** *** *** *** *** ** *** *** ** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** ** *** ** *** *** *** *** ***

Hello MsEscarcega, As per our conversation our company does not mail reports automatically for all applicants for any of our clients. You mentioned that MrScholl, says that one of our customer service representatives said it would be mailed out automatically, if that was said that would be a violation of our policy, and potentially expose applicants confidential information. Applicants can call and request a copy of their report be mailed to them, we do require a photo id to avoid identity theft. Applicants can also log back into our website with the credentials that they created and print out a copy of their background check. If you go to our website at www.sterlingbackcheck.com and click on contact on the top, go to the drop down in the middle and select that you are an applicant with a question, click get my form and then below that it asks for applicants that would like to receive a free copy of their report to click online request form. This page explains the process that an applicant would need to do to get a copy of their report by telephone or mail. I had tried to explain this to MrScholl but he was frustrated and was not listening. Please let me know what other steps we need to close this out. Thank you, Adam Nager | Senior Compliance Manager SterlingBackcheck Direct: [email protected] | www.sterlingbackcheck.com SterlingBackcheck is not a law firm and any materials or opinions presented are for informational/best practices purposes only and do not constitute legal advicePlease consult with counsel to obtain advice with respect to your particular issue or problem This email is CONFIDENTIALIt is intended only for the use of the person to whom it is addressedAny distribution, copying or other use by anyone else is strictly prohibitedIf you have received this message in error, please telephone or email us immediately and destroy this message

Please note that SterlingBackcheck has reinvestigated the concerns brought forward by *** *** *** ***’s complaint resulted in the reinvestigation of certain information included in the consumer report and related services ordered by her prospective employerThe
reinvestigation process is conducted in a thorough manner but is regulated by consumer and privacy laws therefore further details cannot be provided in a public communication SterlingBackcheck understands the frustration of a delayed result, but the reinvestigation process follows an established set of processes, which include working with the providers of disputed information We regret the time taken for the reinvestigation and will continue to work with *** *** *** until her concerns are alleviated subject to applicable law

Dear *** ***, I have located two reports for *** that were run on your name Neither report has any information regarding an alias name, they also do not contain any negative information If you would like copies of your report please contact our customer service
department and they will require a photo id If you would like to discuss your reports further please contact me directly and I will be glad to assist you My direct number is belowThank youAdam N***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while I still do not understand why the alternative name came up in my background check if that person is NOT using my Social Security number, I feel *** *** had done all he can to help me I will I investigate further with the Social Security Administration and others, if necessary I am very disappointed to learn that this may very well happen again if I have a Background Check run on me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although the issues has now been resolved as of yesterday and the Hiring company stepping in and contacting the last employerOne of the employer's that you needed information from was a former employer that was also my current employerI was under the impression that you did not contact current employers Also the fact that you guys wasted days trying to get DOT information from a past employer that was not even a DOT employer wasted alot of timeI also sent in various information such as paystubs from previous employers to prove that I was employed at that timeThe reason why alot of the employers were not quick to respond is because a lot of individual's who were doing the verification were calling from other countries and hard to understand so they were skeptical to give informationI do understand that process can take some time but I dont think that it took long for the reason that are stated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***