Sterling Talent Solutions

Please note that the background check report issued for Lorenzo Boone was issued in full compliance of the Fair Credit Reporting Act.  The complaint asserts that information older than 7 years should not have been included in the report.  The law specifically allows for the reporting of...

criminal convictions without time limitation subject to any state restrictions.  No state restrictions applied in the matter.SterlingBackcheck has reached out to [redacted] to also convey this message.Thanks.

Please note that SterlingBackcheck has reinvestigated the concerns brought forward by [redacted]’s complaint resulted in the reinvestigation of certain information included in the consumer report and related services ordered by her prospective employer. The reinvestigation process...

is conducted in a thorough manner but is regulated by consumer and privacy laws therefore further details cannot be provided in a public communication.  SterlingBackcheck understands the frustration of a delayed result, but the reinvestigation process follows an established set of processes, which include working with the providers of disputed information.  We regret the time taken for the reinvestigation and will continue to work with [redacted] until her concerns are alleviated subject to applicable law.

We have confirmed today that the background check is complete.  Sterling uses different vendors and courts to complete our background checks and some have extended turnaround times.

I have contacted the applicant and confirmed that he has received a copy of his background check from the employer.  It appears that the applicant was under the impression that a report would automatically mailed to him.  That is not the case, the applicant has the ability to log into the...

portal at any time and print out a copy of his background check.  He also appears to have contacted Sterling to request a copy of his background check.  To prevent identity theft we must verify an applicant's identity prior to mailing out this information and require the applicant to send in their drivers license or other government identification.

SterlingBackcheck is in receipt of the issue filed by [redacted].  SterlingBackcheck has attempted to confirm the education history of the complainant, but the institution to which we attempted to verify, outsources their verification to another service.  This outsourced service has not yet...

provided confirmation of the education history.  Should they respond to SterlingBackcheck, that information will be added to the background check report.  We regret any inconvenience, but note that every effort has been made with the data holder to verify this person's education history.  The data holder has not responded unfortunately.

Sterling Infosystems is a consumer reporting agency regulated by the Fair Credit Reporting Act.  In order tosearchcriminal recordinformation, Sterling must contactlocal,state andfederal courts.  As a result, Sterling is dependent on the courts to provide the...

information. Turnaround times can vary from a few hours to a few weeks to obtain the results. Also, depending on the court, Sterling may send someone to the courttoaccess a public terminal, obtain court documents, or need the assistance of the clerk.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

SterlingBackcheck is in receipt of the complaint filed by [redacted]. SterlingBackcheck is a Consumer Reporting Agency (CRA) that is regulated by the Fair Credit Reporting Act (FCRA). A consumer report was issued to a requesting party that had received authorization from the complainant....

In compliance with federal law, the report was issued to the requesting party. Any decisions regarding employment or any other permissible purpose under the FCRA is at the sole discretion of the authorized requesting party. SterlingBackcheck does not participate in any decision making process. The complainant also indicated that she has requested that her information be deleted from our system. Consumer reports are issued for one time purposes only. Due to requirements of federal disclosure laws, a CRA must maintain this information for an extended period of time. SterlingBackcheck is committed to the privacy of information and only issues consumer reports when the requesting party affirms that they have the consent of the individual. A copy of SterlingBackcheck's Privacy Policy can be viewed at [redacted]

The applicant contacted Sterling directly about the incorrect information on her consumer report.  Based on our investigation we have amended the report.  The applicant and her potential employer have been sent an updated copy of the report. Thank you

This company previously had a contract that auto-renewed and had an annual fee.  We were not aware that the business was purchased.  We will close the account and the fee will be written off.

The typical turnaround time for background checks can be from two days to two weeks, depending on the services that we are performing.  With employment verifications we are depending on the applicant's employers to respond to our phone calls and emails.  With this particular background...

check, we did have to contact the applicant multiple times for permission to contact the former employers or to obtain various forms to complete the work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11486260, and have determined that my complaint has NOT been resolved because:

I never said that the Sterling Rep said the reports would be mailed out automatically. I said that is how the report is ordered from the client and always has been. The client has provided a copy of the report since Sterling has refused saying they NEVER give reports to the subject of the report. The Sterling Rep now says you can call them to request a copy but Sterling does not return calls or emails. The Rep says they require the subject to send over unsecured email a drivers license with a request for a copy of the report which the subject has already paid for in full and never received. This exposes the subject to possible idenifty theft and would be foolish.  The Rep now says the subject can  log in and print out a copy of the report. I have no log in information and never have been given any log in information to print a report. Further, if a subject could simply log in and print the report then this is quite different than his earlier statement about needing to email a drivers license over unsecured email first. This company's story keeps changing.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
James Scholl

The applicant contacted Sterling directly to file a dispute on their background check on 8/**.  On 8/** we finished investigating the dispute and amended the background check.  The applicant and their potential employer will receive an updated copy of the background check.  Sterling...

Infosystems is a consumer reporting agency regulated by the Fair Credit Reporting Act and state analogues. The Fair Credit Reporting Act allows a consumer reporting agency 30 days to investigate disputes.  Sterling attempts to resolve these as soon as possible, this issue was resolved well within the 30 day time period.

We have contacted the applicant and confirmed that the credit card was charged for the correct amount.  We have also initiated a new background check at her request.

Case [redacted]-   [redacted] contacted the Revdex.com on 5/**/15 to file a complaint regarding an incomplete education verification on her background check report.   Resolution:  As indicated in our response on 5/**/15, the educational institution for which the education verification was requested, outsources their verification services to a third party services.  Attempts to obtain verification from the third party services were not successful.  The service was closed an “Unperformable” until such time that verification information is received.  As of this date, 7/**/15, no information has been received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

SterlingBackcheck reached out to [redacted] and spoke with him at 1722 on 7/*/15.  [redacted] indicated that he has been instructed to go to the courthouse to have the information "removed" from his record.  Therefore, the issue at hand is NOT that SterlingBackcheck improperly reported information, but that the courthouse should have removed his record from the public record (according to [redacted]).  [redacted] has been advised that a member of SterlingBackcheck's Dispute Resolution Team will work with him to "update" his report once that information have been removed from the public record.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is not the conversation we had. First there is no employer. We are appraisers who are contracted out to the client company. Second, the Sterling Rep confirmed they do NOT give copies or the report to the subject of the report, ever. The client company did send me a copy because they were shocked that Sterling had refused to send a copy automatically. Third, if there is a way to simply print a copy from their web site why would Sterling require a copy of my drivers license to send me a copy? And why would they not tell me to retrieve it from the web site? Also, why would they not return phone calls or emails? Numerous misleading statements by the Sterling Rep.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As previously stated, the typical turnaround time for background checks can be from two days to two weeks, depending on the services that we are performing.  With employment verifications we are depending on the applicant's employers to respond to our phone calls and emails.  With this particular background check, we did have to contact the applicant multiple times for permission to contact the former employers or to obtain various forms to complete the work.  At this time I"m showing this background to be complete, if something is inaccurate please let us know so we can assist you with updating the information.

SterlingBackcheck has processed [redacted] dispute and has amended his background check report on 11/**/2015.  Notice of this amendment and a new copy of the background report have been forwarded to the prospective employer.  Please note that all dispute processing was completed in full...

compliance with the [redacted].