Steve's Lawn Service

Hello - case *** on 1/is a refund of $for shipping. Case *** is a refund for $for services. I have asked the store to follow up with you to see if you still need the merchandise assembled

Original refund was processed on 8/12/3:PM, please allow 5-business days from that date to see the refund

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I would like to not dissasemble the bed: however I want confirmation that the bed that I ordered and paid for will still be delivered Previously Ikea stated they would call teh police on me if I did this or they woudln't deliver the bed I paid for I would like written confirmation that if I don't return the bed then I will still get the bed I paid for.
Regards,
*** ***

Our records indicate that all merchandise has been refunded. That includes chests as well as the mirrored glass for a total of $686.99. Please let us know if you need additional assistance

The store has processed the check and it will leave the store today or tomorrow. You should have it by Monday. Please accept our apologies for the poor experience

Hello,We will issue a Freight refund to the customer, but we do not offer any assembly services with online orders We will work to expedite the order as quickly as possible, and update the customer via email once the order ships from our Central Distribution Center.Thank you in
advance,Richard S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello - the store has tried to reach you regarding your items. Comments in case *** indicate a voice mail was not available to leave you a message. Also in the case was a refund to an IKEA gift card for $which redeemed on Sunday 1/in the Atlanta
store. Please let us know how we can further assist you

We contacted the customer and set up a replacement order for him in case 259-

Called this customer, told her that we will send her store credit for future assembly and delivery service, I’m bumping it to since assembly price is now Customer was very appreciative of that and looks forward to coming in and picking out a new dresser

what is the article number of the item needed? please advise

Our *** location is looking into your refund

Hello - please provide an accurate IKEA order number and the store where you made your purchase. We do not have an order from the number or name your provided

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:IKEA has provided the exact same response as previously, which I rejectedThe dressers were purchased in the USIKEA has itself stated that the dressers are only recalled for North America, and that each IKEA acts independentlyTherefore, I cannot contact IKEA Italy about returning dressers which were purchased in and recalled in the US
Regards,
*** ***

We apologize for the problems we have caused. I have reached out to the management team at IKEA Brooklyn. Please note your case number *** ***. You should hear from the store in the next couple of days. thank you for the opportunity to assist you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and I was able to get my missing partsI do not understand why the customer service team could not tell me I had to go into the storeThe pieces that were missing did not have part numbers therefore IKEA system for missing parts on line did not work for meCustomer service here is not very effectiveI think they should have sent me the parts immediately however if that is not the IKEA way then at least advise customers on what to do; in this case go back to the storeThis is my first and last experience with IKEAI can understand that problems occur i.eMissing parts, but the way IKEA resolves issues is extremely poorI felt I had no recourse but to file a complaintI happened to go back to the store on a lark and received the missing partsWhy couldn't you just tell me this in the first place when I called instead of the ridiculous run around
Regards,
*** ***

Hello,Please accept our apologies for the delay. Mail check was printed on 03/30/2018. Mail check was sent out on 04/02/2018.Thank you in advance,Richard S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:as I have stated in my complaint, I have already been offered a gift card and then told by IKEA customer service representatives and from doing research online that an IKEA gift card will not work in the country I am moving toHence it is not an acceptable resolution since I essentially am not receiving anything for all the troubles IKEA has caused me.
Regards,
*** ***