Steve's Lawn Service

Per IKEA case number ***, the merchandise is being picked up and a refund is in progress We apologize for any inconvenience thank you

We are refunding the additional $for the picking fee

The store has reached out to the customer to complete the assembly

Hello,Please accept our apologies for any inconvenience this has caused you. I have created case number ***-*** for the requested $IKEA gift card. Please allow 7-days for this to arrive via standard US mail.Thank you in advance,Richard S

Hello,We have had a recent process change to the way the checks are issued. We are currently investigating the best way to resolve this issue. The case was closed out as your case states that the return was processed to Store Credit. We are currently working through the process to
convert the issued store credit back into a check. We can communicate, and work faster through our Corporate Inbox. Please contact *** for faster communication.Thank you in advance,*** ***

Hello - we apologize for any inconvenience. We are sending kits to the address listed. They will go out via US Mail in the next couple of days. thank you for your patience

We have added the refund for the delivery fee to customer's case # *** for the cancellation of the order. Customer will receive a full refund to the same form of tender

Hello,Please accept our apologies for any inconvenience. Your order is cancelled and pending return to our store as of 04/03/2018. Once returned, the order will be refunded in full. We have also sent you an IKEA gift card as a goodwill gesture. We are working towards a faster
turnaround time for email contacts, and an online chat option.Thank you in advance,Richard S

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for helping me!
Regards,
*** ***

issue resolved via Case #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Wei Min Teo

We apologize for any inconvenience. A freight refund has been issued via a mail check. Please allow 2-weeks to receive the check

Per case ***, the customer did not pay to have understorage boxes assembled. She paid the minimum amount of $to have only the bed assembled. She will not be receiving further refund. A courtesy good will gesture gift card is being
processed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is only
partially satisfactory to me In my complaint, I stated that I wished to receive the refund to which I am entitledI am pleased to have received this refund with the help of the Revdex.comHowever, I also stated in my complaint that I want to be sure that no other customer has the same experience that I didI have no reason to believe that the second part of my complaint has been satisfied by IKEA It is plain wrong to provide customers with a telephone number that no one ever answers as the number to use to cancel an order for a kitchen design consultationIt is also wrong that I was rebilled for the expense after having been told by IKEA that a refund was in the works and I believe that I am also entitled to an apology for the enormous amount of time I have had to waste trying to get the refund processedBut my biggest concern is that this not happen again to any other customer I am sure that many people end up eating the cost of the design service because they are unable to get through to IKEA
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,Our store location has advised that they have settled this issue with you directly to receive a new item via our online side of the business. Please advise.Thank you in advance,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this is ANOTHER object that was also broken I called last night to inform you that one of the glass mirror panel for the door was crackedThis is AFTER the other incident happened.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi *** We apologize for the issues you had with this delivery. Can you please provide your case or your order number so we can further assist you? Thank you in advance,*** **