Steve's Lawn Service

Original refund attempt was rejected by the Bank 2nd attempt was made 8/19/

Hello,Please accept our apologies. Please advise what date you would like your order delivered. Your order is in a pending status (Failed Delivery 03/27/2018). We cannot provide your order for free nor discount the merchandise. If you would like I will refund your delivery
fee and send a $IKEA gift card. Please advise.Thank you in advance,Richard S

Hello,Customers replacement order shipped out via *** on 07/19/2017. The tracking details are located at this link.
***Thank you in advance,*** ***

Your order has been processed. Here is your tracking details (see link below). This will confirm the final date of delivery to you. https://www.***.com/apps/***track/?***

Please email Corporate directly so that they may further assist you([email protected])

Attempted to reach the customer to process the refundsLeft a voicemail and sent an emailWaiting for a response from the customer(8/19/9:AM)

Hello - please accept our apologies for the inconvenience we have caused The Woodbridge location has scheduled a delivery and assembly for Tuesday from 2- thank you

Hello,I have created a new case for you. Your new case number is ***. Please await contact from our store moving forward. The only immediate refund you can receive is by coming into the store and collecting cash/store credit.Thank you in advance,*** **

refund was issued on 8/22/1:PM

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:When I spoke to an IKEA customer service rep, they asked me if I wanted a gift card and I told them: No I wanted a full refund back to the credit card that was used to purchaseAfter another week, I spoke with another IKEA rep and was told that they already sent the gift card because I never gave them an answer, which was a lieThey told me I would have to return the gift card, but I never even received the gift card either! The lack of coordination and communication between the different customer service reps only added onto my frustration and terrible Customer service experienceAll I wanted was a refund in the same form of payment that I made the purchaseThey told me I had to drive to that exact store, which for me is A long drive from Daly City to Emeryville, while crossing the Bay Bridge and having to pay a toll on the way backI should not have to spend my time, gas, and money to receive a refund when I already paid for delivery of this itemThat's what the delivery charge is for, to have my items delivered to me in the same condition I purchased themSo far, I have still not received a refund, gift card, follow up call, or any sign of customer support since I filed this claim last yearI truly do not understand how a company can get away with taking a customers money and never giving them their productThis to me is theft, manipulation, advertisement of delivery, and an awful way to conduct businessThis is beyond unethical, this is illegal.
Regards,
*** ***

Hello - this chair does not have a warranty. However, we certainly stand behind our products. Please return this to the store for inspection. The store will then determine the best resolution

In order to obtain a refund, the recalled product must be returned to IKEA

Hello Revdex.com, I have left a voicemail for the customer to contact me in regards to this matter and also sent an email. Thank you

Hello,Our 3rd party Trucking Provider *** moves your order through several different hubs before formally confirming the final delivery date with you. We cannot set your delivery date for this order unfortunately. All Alabama *** orders are expected to be received by 04/02/2018.
Once this occurs, they will contact you directly to schedule. You can stay in touch with *** at ###-###-####. Please provide them with shipment ID ***. You can also communicate with me (IKEA) at [email protected]. I will issue a refund of your shipping costs for the delay. Your case number is ***. Please reference this case number if you email.Thank you in advance,Richard S

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Hello,Thank's for bringing this to our attention. I will have your refund completed by tomorrow end of business 03/28/2018.Thank you in advance,Richard S

This has been resolved. The customer has received the refund check

Hello - thank you for contacting the Revdex.com. As each country operates independently, we encourage you to contact the Customer Relations team in Italy at ***. You can also visit the IKEA website in Italy to learn more about the safe way to fix furniture
to the wall. http://www.ikea.com/it/it/