Stevens Relocation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As stated prior, review the facts I have a be submitted my claim to the claims departmentAwaiting a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you forforwarding this complaint to our attentionWe would like to offer thefollowing response.The estimate [redacted] received indicated a delivery time frame of up to business daysfrom the 1st date [redacted] was available to receive delivery ofher shipment Any estimates on delivery were provided in good faith based uponthe information available at that timeDelivery occurred on August **, 2014within business days of her pickup and well within the stipulated timeframeWe apologize for any difficulties [redacted] experienced while trying toobtain updates delivery and we are currently reviewing that internallyThankyou

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received a new estimate for anything another lieAttached is a copy of the last email that was sent with the same estimate and even on the paper work they brought which I still have as well never indicated the new additional items which they told me would be okStevenson's relocation doesn't want to do right by the customer after getting tricked by the sales rep and leaving me no choice unless I wanted my items sitting in the streetDon't let this happen to youThey tell you on the phone what you want to hearEverything was I will take care of you but I was the one on the phone asking what was going on and calling backThere response was its really busy but I didn't forget don't worry I will take care of you and then only thing they try to give back a dollars of a overcharge of over dollarsWhere is the proof of this new advised estimate that I never gotI saved every email from the lying salesperson who said he was the [redacted] which is also stated on the email as wellThey have not responded in that matter as wellI guess the real [redacted] of this company either doesn't want to take care of his customer who was duped or he is still out of country and doesn't know what is going on which either way is not the way to do businessAlso attached is some photo's of the truck they use and pictures of how they packed my belongingsHere some pictures of the truck and how they would pack your precious belongingsIf the [redacted] or someone from the company would like to do the right please let me know[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you forforwarding this complaint to our attentionWe would like to offer thefollowing response[redacted] *** received an estimate in good faith for $based upon a list ofinventory she provided consisting of itemsThe final cost of service was$We dispute [redacted] ***’s assertion that her moving costs doubled overthe estimated amount [redacted] did not have cash or postal money orderavailable to pay for service and Carrier was unable to charge the credit cardat deliveryThe shipment was held until the card could be charged for thebalance due [redacted] was not charged for the overnight handlingWe regret thatitems may have been lost during transitWe have asked out claim administrator toemail claim forms to [redacted] ***, Thank you

Thank you forforwarding this consumer’s 3rd rejection to our attentionWe wouldlike to offer the following responseThe estimate we were referencing wasprovided at the time of service once it was determined that [redacted] had additionalitems to be movedThe evidence that a new estimate was provided is [redacted] ’s signature on the Bill of Lading, agreeing to the terms and cost ofthe serviceThank you

Thank you orforwarding [redacted] ***’s emailWe would like to offer the following responseWe takecomplaints against our company very seriously and certainly had no intention oftrivializing [redacted] ***’s complaintWe have simply responded to her claims witha reasonable explanation of what happened and for our actions [redacted] movedon a date when it was not possible to charge her card, and the card holder wasnot present to authorize the charges [redacted] items were held until she couldpay for the service however she was not charged any additional fees for theovernight service [redacted] ***’sfirst estimate was for $with an estimated move date of August **, 2014.The Carrier also provided the responder (the individual writing this response) witha copy of another estimate reflecting the inventory to be moved and showing theactual move dateThis is what I referred to as the second estimateI believe wehave already addressed the other issues raised by [redacted] in our previousresponsesRespectfully,as [redacted] did not discuss the stair charge until her third submission, theresponder was not aware of the issue and could not have possibly addressed itearlierIn an effort to resolve this complaint amicably and bring it toclosure, Stevens Relocation had agreed to refund the $stair charge to [redacted] A refund check was issued and mailed to [redacted] ***Thank you

Thank you for forwarding this complaint to our attentionWe would like to offer the following response [redacted] received an estimate in good faith based upon a list of inventory she provided consisting of itemsOn the date of service [redacted] presented with a larger inventory consisting of items which necessitated a proportionate increase in the cost of service [redacted] was provided with an 3-business day estimate for delivery which was provided in good faith based upon historical data and the information available at that timeThe contract [redacted] signed indicated a delivery time frame of up to business days from the 1st date of availability [redacted] ’s hipment was collected on August **, and delivered on September **, 2014, within business days of her pickup date, and well within the business day delivery window We apologize for any inconvenience and regret that [redacted] is not happy with the service however [redacted] did receive a discount at the time of deliveryStevens Relocation has an established claim process in place to assist customers with damage/ loss claims [redacted] may submit a claim for consideration if necessaryThank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Nowhere on the contract states "up to days of deliver" it merely states jargon for claims and methods of payment...which wasnt accurate because I was told to pay with cash and postal money order...though a personal chk was given to initiate the moveI seriously need someone to show me were the contract states this "up to days"Fact of the matter is....I was mislead by an employee that the general mgr acknowledged was in the wrongAs for the discount for $that was for inconvenience from the headache I was obviously I STILL havent been able to transfer my utilities in my name due to having to wait to start my job (which I wouldnt have to wait if I didnt need to spend the $towards ppl needing to survive without having access to cooking utensil to cook) I was made to feel as if my delivery wasnt making them money when I shouldve moved my things myself for cheaper and faster, lesson learnedAfter reading all the reviews of this company im not surprised at their reply...my $was pennies to them but thats a huge hole in my budgetAnd as I go to use certain things I discover I didnt have them which indicates some of my things were given to the delivery before me...since I was almost accidentally give a box not belonging to me as wellThis whole thing is beyond unprofessional In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for forwarding this complaint to our attentionWe would like to offer the following response [redacted] received an estimate in good faith based upon a list of inventory provided consisting to the sales representativeOn the date of service *** [redacted] it was determined that the shipment was underestimated and the moving team provided a new estimate which [redacted] refused to accept and canceled service The next day we were contacted again my [redacted] who rebooked the service [redacted] ’s $deposit which had been forfeit when he initially canceled, was applied to the new reservation Estimates on delivery are provided in good faith based upon the information available at that timeAs [redacted] initially canceled service, any arrangements in place to immediately load and transfer the shipment were also canceled and delivery had to be rescheduled after [redacted] rebooked the serviceThe shipment was delivered within the stipulated delivery windowWe apologize to [redacted] is he felt that we were not responsive with updatesTypically updates are provided once the shipment is loaded for transport and then the recipient is called 24-hours prior to delivery to confirm the timing We regret that items may have been lost or damaged during transitIf and when the missing box is located we will contact [redacted] to coordinate its returnUntil then we have asked our claim administrator to email claim forms to [redacted] so that he may submit a claim for considerationThank you

Good Morning, We will be mare than happy to return [redacted] deposit, If there any other questions please feel free to call or email, Thank you [redacted] ###-###-####

Thank you for forwarding this rejection to our attentionPlease accept the following responseThe shipment was delivered within the stipulated time frame of up to business days from the 1st available date and the shipment was delivered within business daysIf [redacted] believes that her shipment was delivered later she may submit a claim for considerationWe have asked out claim administrator to email claim forms to [redacted] We apologize again for any inconvenience and ask that [redacted] submit a claim for considerationThank you

Revdex.com:At this time, I have not been contacted by Stevens Relocation regarding complaint ID [redacted] Please note: I previously failed to mention, the company only SENT TWO EMPLOYEES TO UNLOAD THE FURNTUREI questioned why and I was told the company only allows two employees to unloadUnfortunately, this is the cause of damaged furnitureSincerely, [redacted]

A miserable moving experience!! Review on Stevens Relocation Posted by [redacted] on Mar **, I cannot understand why Stevens’s relocation is still in businessOur move was the worst moving experience possibleOur sales person was [redacted] ***, who sold himself as an experienced (years) [redacted] of the companyEverything he told us from the beginning to end was underestimated or untrueAt the end of the move when it came time to resolve issues we were told by [redacted] that [redacted] no longer worked for the companyWe were promised a morning pion [redacted] August - they arrived late afternoonWe were told we could use a credit card for the initial payment once the truck was loaded - not true***'s estimate for the move of a one bedroom was why we accepted Stevens for our moveHis estimate was 100% under the actual cost of the moveThe truck showed up with no Stevens Relocation markings, was dirty and beat upThe moving crews were not wearing uniforms or anything identifying them as Stevens employeesThe driver [redacted] was the only one who spoke English which made communication difficult at bestWe were promised Delivery on the [redacted] of August and received our household goods on the ***The delivery crew arrived at 9:at night and finished at 3amThe moving crew did not reassemble one item that they had disassembled (per the contract)When the dust settled we found the following: Our expensive entertainment center was destroyed and had extensive water damageOur kitchen stainless steel trash can was crushed to half its original sizeThe living room couch arrived missing all four legsOur large bird cage which had to be disassembled arrived missing all the screws to reassembleTwo of the four dining room chairs were broke in halfSewing machine packed in a transportation case was smashedA stainless steel counter top microwave had been dropped and smashedAt least a dozen boxes were water stained and contents were water loggedWood surfaces were scratched, lamps broken, boxes missing and many more issuesAs of this date ( [redacted] Mar 2015) we have received no settlement or arbitration from [redacted] or his companyPhone calls are not returned faxes ignoredNo matter what company you use for your move we recommend you take out lots of insurance

[redacted] ***’s claim was received and acknowledged by our claim administrator on November ** It will be reviewed in accordance with the terms of our contract and applicable federal lawThank you

Thank you forforwarding this consumer’s second rejection to our attentionWe would like tooffer the following responseOn the date of service [redacted] was advised ofthe expected costs for the services she required [redacted] authorized themovers to commence with the move [redacted] was charged for the services performedand the labor providedWe again apologizefor not being able to charge the card on the new moving date [redacted] ***providedHad that been noticed it would have been conveyed to [redacted] sothat she could be prepared with an acceptable form of paymentBecause thedeposit is for relatively small amount, it is not usually necessary to obtain asignature for the deposit payments however as the total move cost may besignificant, we do require proper documentation before charging a card We will review [redacted] ***’s claim that she isdue a $refund for a stair charge and make arrangements to credit that back toher account if she is eligible for the refundThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is frustrating for Steven's Location to continually give incorrect information Yes, I worked with *** on the original estimate There was never a second estimate I didn't speak to anyone before the actual move to receive a second estimate In addition, during the move there was not any discussion about the price changing, or a new "estimate" They simply told me a new price after the move The price asked for on Saturday during the move was a different price then the price charged on Monday when the items were finally delivered I don't know what he means by "responder" as there was never a second estimate The items did not require packing as they were all located in my storage unit and already packed The movers, however, didn't like how some of the items were packed and asked to put them in different boxes They packed boxes differently than I had packed the items The number of items did not change from the ones originally listed The company took hours to load the moving van with the items (During which time they worked at a very slow pace.) Those three hours were the only hours of labor performed other than driving the van with the items to the Brooklyn location I provided people to unload the truck when it arrived in Brooklyn, hours after the original time we were told they would be there on Monday The original moving date did change But at that time I was not told a credit card would not be able to be charged on the new moving date of August * The company took the credit card information from *** *** over the phone for the deposit and did not have a problem that she was not there in person My mother arrived on July ** and stayed in New York City through the move and a few weeks beyond She was there in person, and indeed did ultimately sign the credit card charge in person
Anthony, at Stevens Relocation, told me he would refund the stair charge of $because his men did not have to unload the truck and he neglected to refund the charge I believe I am owed money so that the move more closely aligns with the labor expended and the original estimate *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I absolutely had items stolen and must be compensatedThe night of the delivery, I addressed missing items and broken items with ***, the head delivery manI have submitted over pictures of broken items, and additionally am missing many big ticket items such as a television, Xbox, all of my pots and pans, and other itemsI am outraged and appalled that this company can deny stolen goods when they DID NOT arrive on the moving truckUntil I receive some compensation, this matter is NOT resolvedYour Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello ***, We have spoke today March
*** already in reference to this case in the amount of $being sent out this week in a check for the family. ***

Thank youfor forwarding this consumers complaint to our attention, we would like tooffer the following response: *** ***was provided in with an estimate in good faith based upon an inventoryconsisting of items to be movedOn the date of service ***
*** presentedwith items to be moved and required packing services*** *** estimatewas adjusted to reflect the additional inventory and services and with Stevensfor interstate moving services The ‘Addendumto the Bill of Lading’ form signed by *** *** identified the acceptable formsof payment as a Postal Money Order or CashUpon delivery the carrierauthorized acceptance of the bank money order and *** *** shipment wasdeliveredThank you

Thank you for
forwarding this complaint to our attentionWe would like to offer the
following response
*** *** received
an estimate in good faith during which *** *** was advised that the average
delivery time would be 3-business days from the first
date of availability
We have no record of guaranteeing a specific delivery date, as guaranteed
delivery is an optional service available at an extra chargeAny estimates for
delivery were provided in good faith based upon historical data and the
information available at that timeThe contract *** *** signed indicated a
delivery time frame of up to business days from the 1st date of
availability*** ***’s shipment was collected on August **, and
delivered on September *, 2014, within business days of her pickup date, and
within the stipulated business day delivery window
*** ***’s
estimate clearly indicated there would be a long carry fee for deliveries
exceeding feet from the trucks closest access point to the residenceThis
fee was waived in good will
We regret that
items may have been damaged or lost during transitA claim has been opened
with our claim administrator and acknowledged to *** *** on September **,
The claim is currently waiting to be processed by an adjuster
We apologize for
any inconvenience and regret that *** *** was not happy with the service
however *** ***’s long carry fee was waived at the time of deliveryAs the
services contracted for were provided *** ***
is not eligible for a full refund however her will claim will be processed
and *** *** will receive compensation in accordance with the terms of our
contract and applicable federal lawThank you