Stevens Relocation

Thank you for
forwarding this complaint to our attention. We would like to offer the
following response.
[redacted]
received an estimate in good faith based upon a list of inventory provided
consisting to the sales representative. On the date of service [redacted]...

[redacted] it
was determined that the shipment was underestimated and the moving team
provided a new estimate which [redacted] refused to accept and canceled service.
The next day we were contacted again my [redacted] who rebooked the service.
[redacted]’s $100 deposit which had been forfeit when he initially canceled,
was applied to the new reservation.
Estimates on
delivery are provided in good faith based upon the information available at
that time. As [redacted] initially canceled service, any arrangements in place
to immediately load and transfer the shipment were also canceled and delivery
had to be rescheduled after [redacted] rebooked the service. The shipment was
delivered within the stipulated delivery window. We apologize to [redacted] is
he felt that we were not responsive with updates. Typically updates are
provided once the shipment is loaded for transport and then the recipient is
called 24-48 hours prior to delivery to confirm the timing. 
We regret that
items may have been lost or damaged during transit. If and when the missing box
is located we will contact [redacted] to coordinate its return. Until then we
have asked our claim administrator to email claim forms to [redacted] so that
he may submit a claim for consideration. Thank you.

Thank you forforwarding this consumer’s 3rd rejection to our attention. We wouldlike to offer the following response. The estimate we were referencing wasprovided at the time of service once it was determined that [redacted] had additionalitems to be moved. The evidence that a new estimate was provided is [redacted]’s signature on the Bill of Lading, agreeing to the terms and cost ofthe service. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Nowhere on the contract states "up to 10 days of deliver" it merely states jargon for claims and methods of payment...which wasnt accurate because I was told to pay with cash and postal money order...though a personal chk was given to initiate the move. I seriously need someone to show me were the contract states this "up to 10 days". Fact of the matter is....I was mislead by an employee that the general mgr acknowledged was in the wrong. As for the discount for $100 that was for inconvenience from the headache I was obviously I STILL havent been able to transfer my utilities in my name due to having to wait to start my job (which I wouldnt have to wait if I didnt need to spend the $150 towards 2 ppl needing to survive without having access to cooking utensil to cook) I was made to feel as if my delivery wasnt making them money when I shouldve moved my things myself for cheaper and faster, lesson learned. After reading all the reviews of this company im not surprised at their reply...my $2000 was pennies to them but thats a huge hole in my budget. And as I go to use certain things I discover I didnt have them which indicates some of my things were given to the delivery before me...since I was almost accidentally give a box not belonging to me as well. This whole thing is beyond unprofessional.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for
forwarding this rejection to our attention. Please accept the following
response. The shipment was delivered within the stipulated time frame of up to
10 business days from the 1st available date and the shipment was
delivered within 7 business days. If [redacted] believes that her shipment was
delivered later she may submit a claim for consideration. We have asked out
claim administrator to email claim forms to [redacted].
We apologize
again for any inconvenience and ask that [redacted] submit a claim for
consideration. Thank you.

We had the very unfortunate experience of working with this company because the company we originally hired to do our move from CA to MO ([redacted], which is also a horrible company, as my review of that company explains in detail) subcontracted out our job to this company.
These guys just could not get it together to get us our stuff. The truck broke down at least twice. The second time, it was at a repair facility for at least 10 days. Supposedly a second truck was dispatched to that location to pick up the trailer (but only after 7 days of waiting), but this truck, too, got delayed, though we never understood why. This company finally had to hire ANOTHER guy (who I suspicion was not even a licensed mover) to get our belongings and deliver them to us.
While we are not sure exactly when this company took possession of our belongings (the company we hired never informed us that this company was even involved), from what we do know, they had our stuff for *at least* two weeks before our stuff was finally delivered. All told, we waited 1.5 months in our new home to get our belongings, due to the astounding incompetence of this company and [redacted].
It should also be mentioned how incredibly unprofessional this company is. Callers from this company never identified themselves by name or company (they just said they were calling "from the trucking company"). During one conversation, when I asked when our stuff would be delivered, I was told "[redacted]"---which is obviously not helpful at all. When I asked for a date "[redacted]," I was told the following day "in the afternoon." When that day arrived, I called to ask what time to expect our delivery, and the guy told me he would call me back. He never called me back, and the stuff did not arrive that day---in fact, it took another 5 days after that for the stuff to be delivered.
It is very clear that the people who work here have absolutely NO idea how to run a moving company.

Thank you forforwarding this complaint to our attention. We would like to offer thefollowing response.The estimate[redacted] received indicated a delivery time frame of up to 21 business daysfrom the 1st date [redacted] was available to receive delivery ofher shipment....

Any estimates on delivery were provided in good faith based uponthe information available at that time. Delivery occurred on August **, 2014within 17 business days of her pickup and well within the stipulated timeframe. We apologize for any difficulties [redacted] experienced while trying toobtain updates delivery and we are currently reviewing that internally. Thankyou.

Thank you for
forwarding this complaint to our attention. We would like to offer the
following response.
[redacted]
received an estimate in good faith based upon a list of inventory she provided
consisting of 20 items. On the date of service [redacted]...

presented with a
larger inventory consisting of 36 items which necessitated a proportionate
increase in the cost of service.   [redacted]
[redacted] was provided with an 3-5 business day estimate for delivery which was
provided in good faith based upon historical data and the information available
at that time. The contract [redacted] signed indicated a delivery time frame of
up to 10 business days from the 1st date of availability. [redacted]’s
hipment was collected on August **, 2014 and delivered on September **, 2014, within
7 business days of her pickup date, and well within the 10 business day
delivery window.
We
apologize for any inconvenience and regret that [redacted] is not happy with
the service however [redacted] did receive a discount at the time of delivery. Stevens
Relocation has an established claim process in place to assist customers with
damage/ loss claims. [redacted] may submit a claim for consideration if
necessary. Thank You

Good Morning,
We will be mare than happy to return [redacted] deposit, If there any other questions please feel free to call or email, Thank you.
[redacted]
###-###-####

Review: I hired this relocation business to move my household items from [redacted]. The moving quote they gave me did not end up being anywhere near the price they quoted me. I was charged for excessive weight when they got to the pick up site, but never weighed anything and apparently they just knew by looking at my items that needed to pay more. At the time I went ahead and signed the paperwork even though originally the price of $2554 was pumped up to $5971 at pick up. I needed to be in Florida for a house closing and I felt like I needed to get my items picked up before I drove to Florida for the house closing. This all happened on November *, 2015.

When I finally received my household goods on November **, 2015, I had a check list with all my items marked with little stickers that matched up with all items picked up and received. My complaint is that not only was I overcharged by more than twice my original estimate, but that 49 items are still missing from my inventory. Many pieces of my Homegoods were broken and beyond repair and most were just simply not there.

I have called on 3 separate occasions, in November, December and January to request a Complaint Form from [redacted]. I was promised by 3 separate Gentlemen that they would promptly send me the forms. I still have not received anything from them.

What steps can I take to retrieve my items not yet received and I think they should pay for items missing and or broken.

Please help me resolve these issues I have with this moving company.

Thank you for your time and effort

[redacted]Desired Settlement: I would like my lost items to be returned and if that is not possible, then monetary reimbursement for said items. I would also like the replacement value for items broken during move.

Consumer

Response:

At this time, I have not been contacted by Stevens Relocation regarding complaint ID [redacted].Sincerely,[redacted]

Review: 1. The relocation cost offered over the phone and confirmed in e-mail was $1200 (flat-rate for a small move according to the company's employee). The final bill was $2100 (negotiated from $2400).

2. Delivery time offered during initial conversation was 3-5 business days. Our belongings were delivered after 14 business days.

3. Parts of our child's crib were lost (they were in a wardrobe box, the entire box with other things hasn't arrived). This results in a need for us to buy a new crib because manufacturer doesn't make them anymore and can't sell just missing parts.

4. Company's employee NEVER called me back with any update on where our furniture was and when it'll be delivered. Moreover, I was told be [redacted] of the company the trailer had left warehouse on Thursday and would be at our new location maximum Tuesday next week, but it arrived only on Saturday next week and according to driver he left Thursday (one week later from what ** told me).

Bottom line, I was giver wrong information several times which resulted in a higher cost of relocation, longer wait and lost and damage of some items and furniture.Desired Settlement: Find and deliver lost box with crib parts

Business

Response:

Thank you for

forwarding this complaint to our attention. We would like to offer the

following response.

received an estimate in good faith based upon a list of inventory provided

consisting to the sales representative. On the date of service [redacted] it

was determined that the shipment was underestimated and the moving team

provided a new estimate which [redacted] refused to accept and canceled service.

The next day we were contacted again my [redacted] who rebooked the service.

[redacted]’s $100 deposit which had been forfeit when he initially canceled,

was applied to the new reservation.

Estimates on

delivery are provided in good faith based upon the information available at

that time. As [redacted] initially canceled service, any arrangements in place

to immediately load and transfer the shipment were also canceled and delivery

had to be rescheduled after [redacted] rebooked the service. The shipment was

delivered within the stipulated delivery window. We apologize to [redacted] is

he felt that we were not responsive with updates. Typically updates are

provided once the shipment is loaded for transport and then the recipient is

called 24-48 hours prior to delivery to confirm the timing.

We regret that

items may have been lost or damaged during transit. If and when the missing box

is located we will contact [redacted] to coordinate its return. Until then we

have asked our claim administrator to email claim forms to [redacted] so that

he may submit a claim for consideration. Thank you.

Review: Stevens Relocation has lost and damaged some of our belongings during move from [redacted] to [redacted]. As per agreement with company I filled in claim with third party claim management company indicated by Stevens Relocation. Settlement amount for compensation of our lost and damaged belongings was faxed to Stevens Relocation by claim management company on November [redacted], 2014. It was later e-mailed to Stevens Relocation on January [redacted], 2015. Until today I haven't received check from Stevens Relocation or any information about check being mailed to me.Desired Settlement: Pay settlement amount

Business

Response:

Hello [redacted], We have spoke today March [redacted] 2015 already in reference to this case in the amount of $84.00 being sent out this week in a check for the family. [redacted]

Review: Despite binding moving estimate issued and accepted online prior to move, was told I needed to sign an estimate that had blanks throughout the estimate -- in case I had additional items. I expressed concern, talked to a manager who told me this was normal. I continued to express concern and was told they would not load my items until I signed. Sure enough when the truck had pulled off, I received a call that they issued a "new" binding estimate. Mover claimed I had "additional items". Refused to prove additional items or cubic feet by measurement. Items were held until I paid the overages which amounted to +60% of the original estimate. (Original estimate: $700; Final charges: $1,200).

For perspective, this was a move of a 500 sq ft studio from an elevator building in Brooklyn to Jersey City (6.5 miles away) to another elevator building. Movers left with items at 1030 and did not show up at location until almost 1pm. (Driving distance, again, was 6.5 miles). Movers waited in front of sealed truck until I produced payment in the form of cash or money order. When I produced a money order, I was told they would not accept a [redacted] money order but instead wanted a [redacted]. After deliberation and my pointing to the bill of lading that said payment was accepted by money order (no specific bank or provider indicated), they finally unloaded the truck.Desired Settlement: Refund of the $500 that was over an above the initial "binding" estimate which was approved online on July [redacted] as mover refused to show revised calculations or items on truck and coerced consumer into signing new and blank estimate.

Business

Response:

Thank youfor forwarding this consumers complaint to our attention, we would like tooffer the following response: [redacted]was provided in with an estimate in good faith based upon an inventoryconsisting of 35 items to be moved. On the date of service [redacted] presentedwith 55 items to be moved and required packing services. [redacted] estimatewas adjusted to reflect the additional inventory and services and with Stevensfor interstate moving services. The ‘Addendumto the Bill of Lading’ form signed by [redacted] identified the acceptable formsof payment as a Postal Money Order or Cash. Upon delivery the carrierauthorized acceptance of the bank money order and [redacted] shipment wasdelivered. Thank you.

A miserable moving experience!!

Review on Stevens Relocation

Posted by [redacted] on Mar **, 2015

I cannot understand why Stevens’s relocation is still in business. Our move was the worst moving experience possible. Our sales person was [redacted], who sold himself as an experienced (30 years) [redacted] of the company. Everything he told us from the beginning to end was underestimated or untrue. At the end of the move when it came time to resolve issues we were told by [redacted] that [redacted] no longer worked for the company. We were promised a morning pick-up on ** August 2014 - they arrived late afternoon. We were told we could use a credit card for the initial payment once the truck was loaded - not true. [redacted]'s estimate for the move of a one bedroom was why we accepted Stevens for our move. His estimate was 100% under the actual cost of the move. The truck showed up with no Stevens Relocation markings, was dirty and beat up. The moving crews were not wearing uniforms or anything identifying them as Stevens employees. The driver [redacted] was the only one who spoke English which made communication difficult at best. We were promised Delivery on the ** of August and received our household goods on the [redacted]. The delivery crew arrived at 9:30 at night and finished at 3am. The moving crew did not reassemble one item that they had disassembled (per the contract). When the dust settled we found the following: Our expensive entertainment center was destroyed and had extensive water damage. Our kitchen stainless steel trash can was crushed to half its original size. The living room couch arrived missing all four legs. Our large bird cage which had to be disassembled arrived missing all the screws to reassemble. Two of the four dining room chairs were broke in half. Sewing machine packed in a transportation case was smashed. A stainless steel counter top microwave had been dropped and smashed. At least a dozen boxes were water stained and contents were water logged. Wood surfaces were scratched, lamps broken, boxes missing and many more issues. As of this date (** Mar 2015) we have received no settlement or arbitration from [redacted] or his company. Phone calls are not returned faxes ignored. No matter what company you use for your move we recommend you take out lots of insurance.

Review: In reference to another complaint I filed that has been closed Stevens Relocation did not refund the money he charged me for moving items up stairs, which is a service he did not provide as described below. In a previous response he said he would look into it. I'm unsure of why he couldn't look into it prior to one of his three responses from the previous complaint, and he never followed through. I believe this further demonstrates his dishonest motives that have occurred throughout my dealing with him. In each response to my complaint during the previous complaint he made the problems sound trivial and like I'm complaining because I could when this is far from the truth. My entire dealing with the company from the day of the move forward was fraught with dishonesty and I don't believe my complaints have been taken seriously.

complaint ID# [redacted]: It is frustrating for Steven's Location to continually give incorrect information. Yes, I worked with [redacted] on the original estimate. There was never a second estimate as he claims. I didn't speak to anyone before the actual move to receive a second estimate. In addition, during the move there was not any discussion about the price changing, or a new "estimate". They simply told me a new price after the move. The price asked for on Saturday during the move was a different price then the price charged on Monday when the items were finally delivered. I don't know what he means by "responder" as there was never a second estimate.

The items did not require packing as they were all located in my storage unit and already packed. The movers, however, didn't like how some of the items were packed and asked to put them in different boxes. They packed 4 boxes differently than I had packed the items. The number of items did not change from the ones originally listed. The company took 3 hours to load the moving van with the items. (During which time they worked at a very slow pace.) Those three hours were the only hours of labor performed other than driving the van with the items to the Brooklyn location. I provided people to unload the truck when it arrived in Brooklyn, 5 hours after the original time we were told they would be there on Monday.

The original moving date did change. But at that time I was not told a credit card would not be able to be charged on the new moving date of August *. The company took the credit card information from [redacted] over the phone for the deposit and did not have a problem that she was not there in person. My mother arrived on July ** and stayed in New York City through the move and a few weeks beyond. She was there in person, and indeed did ultimately sign the credit card charge in person.

[redacted], at Stevens Relocation, told me he would refund the stair charge of $100 because his men did not have to unload the truck and he neglected to refund the charge. I believe I am owed money so that the move more closely aligns with the labor expended and the original estimate. [redacted]Desired Settlement: I believe I am owed at the very least the fee for the stairs because the workers never climbed the stairs to my apartment. I believe in actuality I am owed more than just the $100 stair fee so that the move more closely aligns with the labor expended during the actual move and the original estimate given to me for the move.

Business

Response:

Thank you orforwarding [redacted]’s email. We would like to offer the following response. We takecomplaints against our company very seriously and certainly had no intention oftrivializing [redacted]’s complaint. We have simply responded to her claims witha reasonable explanation of what happened and for our actions. [redacted] movedon a date when it was not possible to charge her card, and the card holder wasnot present to authorize the charges. [redacted] items were held until she couldpay for the service however she was not charged any additional fees for theovernight service. [redacted]’sfirst estimate was for $500.00 with an estimated move date of August **, 2014.The Carrier also provided the responder (the individual writing this response) witha copy of another estimate reflecting the inventory to be moved and showing theactual move date. This is what I referred to as the second estimate. I believe wehave already addressed the other issues raised by [redacted] in our previousresponses. Respectfully,as [redacted] did not discuss the stair charge until her third submission, theresponder was not aware of the issue and could not have possibly addressed itearlier. In an effort to resolve this complaint amicably and bring it toclosure, Stevens Relocation had agreed to refund the $100 stair charge to [redacted]

[redacted] A refund check was issued and mailed to [redacted]. Thank you.

Review: [redacted] from Stevens Relocation told me that the moving truck would arrive (from CT) in Colorado on August [redacted] or [redacted] "at the latest." They collected my stuff on August [redacted] and assured me that I would receive a phone call 48 hours before the truck arrived. I have called and spoken with [redacted] several times--each time he says he will call me back and/or have the dispatcher call me, and I have received ZERO phone calls. I made it very clear that I had a narrow window to receive this truck (on top of a large 10-day window given by the company) as I began a new job and have limited availability to greet a truck.

In addition to leaving a DOZEN messages and hearing nothing, [redacted] has been completely dismissive, rude, and full of excuses.

This is completely unacceptable in every way and I demand to know where this truck is.Desired Settlement: I expect this truck ASAP. The rest is undeterminable until this is resolved.

Business

Response:

Thank you forforwarding this complaint to our attention. We would like to offer thefollowing response.The estimate[redacted] received indicated a delivery time frame of up to 21 business daysfrom the 1st date [redacted] was available to receive delivery ofher shipment. Any estimates on delivery were provided in good faith based uponthe information available at that time. Delivery occurred on August **, 2014within 17 business days of her pickup and well within the stipulated timeframe. We apologize for any difficulties [redacted] experienced while trying toobtain updates delivery and we are currently reviewing that internally. Thankyou.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]On my original invoice, in the handwriting of a Stevens employee, it confirms that August [redacted] was the delivery date. Additionally, the response does address the thousands of dollars of stolen and damaged goods--stolen television, X box, knives and pots, and damaged china, pictures, glassware and many other items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I absolutely had items stolen and must be compensated. The night of the delivery, I addressed missing items and broken items with [redacted], the head delivery man. I have submitted over 50 pictures of broken items, and additionally am missing many big ticket items such as a television, Xbox, all of my pots and pans, and other items. I am outraged and appalled that this company can deny stolen goods when they DID NOT arrive on the moving truck. Until I receive some compensation, this matter is NOT resolved. Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you forforwarding [redacted]’s 2nd rejection to our attention. [redacted]signed the destination portion of the Household Goods Descriptive Inventory, inclose proximity to the following statement: “WARNING -> Before signing – check shipment, count items and describedamage or loss on the right above.” [redacted] documented only that therewas a missing TV, apparent damage to items contained in a box packed by [redacted]

[redacted] and that a dining room chair had been damaged. There are no othernotations supporting Ms. Guadet’s claim that “many big ticket items” weremissing. Furthermore, the Household Good Descriptive Inventory signed by [redacted]

[redacted] at origin and destination did not list a TV as having been cosigned withthe shipment. [redacted]’sclaim was reviewed by a qualified analyst certified by the American Moving& Storage Association. Compensation was based upon the level of valuationcoverage [redacted] opted for on her contract. In the present case [redacted]waived the full valuation coverage and opted to transport her shipment underthe free valuation coverage offered by the carrier. The valuation coveragelimits carrier liability to $0.60 per pound per eligible item. The amount ofcoverage recommended is consistent with the terms of the contract, applicablefederal law and the level of valuation coverage [redacted] chose on hercontract.Coverage wasrecommendation for a dining chair as well as another cabinet showing movingrelated damage. Coverage was not awarded for the contents of a box packed by[redacted] (an contractual exclusion as the carrier cannot verify properpacking materials and techniques were utilized or the condition of the items priorto transport), items not identified as missing at delivery and the TV which isnot included in the signed inventory. [redacted] wasoffered compensation consistent with the contract terms and applicable federallaw. The signed inventory does not support her claim that a TV or other itemswere missing from her shipment. A copy of [redacted]’s Bill of Lading/ Contractand Inventory is included with our response. Thank you.

Review: They gave me an emailed binding estimate of $1680 based on inventory. When they came to pick it up on 6/**/15, I had everything stacked in the corner of my studio and I asked if it looked like the same volume the estimator gave me on the binding estimate. The job manager said it looked to be the correct amount listed in the estimate and the estimate should be accurate, so I said ok to let them start loading and they had me sign some papers. Then, After they loaded my belongings and locked the truck, he told me it took up more space than they expected and I actually needed to pay $3959 and he had a new written binding estimate for me with the new amount. I argued and asked what my options were, but the job manager said unloading wasn't an option and I had agreed to allow them to load my belongings and now the truck was already en route to the next pick up and there was nothing he could do because the binding estimate was only an estimate. I continued to argue so he phoned a supervisor who told him to deduct $50 but that was all they were going to do. The job manager then told me they expected 15% tip in cash on the actual cost and not the previous estimate and that they would be the ones moving my things off the truck and onto the semi and to consider that. Once the delivery truck arrived on 7/**/15 the driver told me he needed $75 more in cash to unload the truck for "stairs fee". I said stairs were in the estimate, but he said if I wanted my stuff I had to pay. Then they THREW many of my boxes and belongings from the semi onto the grass and many boxes were broken open and a Jewelry armoir and a safe were broken. My mattress, box spring, bed frame, cooler, and Xmas tree were not in the delivery. The driver said "it's not my problem. I'm a contracted semi driver and can't help you" and left so I contacted the company and they finally found my bed frame/mattress/box spring and delivered it on 9/**/15. They still haven't found the Xmas tree or cooler and they've ignored my repeated requests for how to get compensation for these things as well as the broken items.Desired Settlement: I would like them to compensate me for the amount they charged me over the original binding estimate of $1680 as well as for the missing and broken items.

Consumer

Response:

At this time, I have not been contacted by Stevens Relocation regarding complaint ID [redacted].Sincerely,[redacted]

Review: I researched multiple companies for my out of state move and went with Stevens relocations because there were full service and the price was slightly lower than the other places I contacted. I was originally quoted $1800 over the phone. On 7/**/15 - 3 men showed up on time and proceeded to pack up my apartment. I had about 20 more boxes than I originally expected to have so I expected the price to go up slightly. I was however contacted by the man who originally quoted me to tell me the cubic feet he quoted me for was almost doubled what I actually had and he told me the new price I would have to pay was a total of $5200 and to make sure I tip the guys "if I could" because they weren't expecting to have to pack so much stuff and had been working all day. BTW 1 man sat in the van for almost half the day leaving the other two men to do most of the work. Within 25 days I had the items delivered to my new location, some 500+ miles away. I was asked to pay the remaining $2450 in cash, to which I was fine with as long as I had a receipt. However when I received my items 8/**/15 I was beyond angry and hurt. 85% of my items were damaged and destroyed. The men moving my items out of the truck originally brought it to my attention and asked me if the moving company (apparently the people that delivered my items are not from the same company) had contacted me about any damage. All my clothing was soaking wet, almost every box was destroyed, either from water damage or from being crushed. Almost all my clothing, bedding, furniture and books were covered in black and green mold and most were still wet. It was like they stored my items in sitting water, some books disintegrated when they were moved out of the box. I have over 125 pictures and 6 videos of the damage to which I am submitting a claim. Upon unpacking my items I also released that they packers did a horrible job. I had electronics thrown in boxes with dishes - none of which were protectively wrapped properly. Fluids that were meant to be disposed of (they were in a black garbage bag to be thrown out) were placed in a box with kitchen items to which they spilled and covered everything in the box. I have lost TVs, beds, kitchen appliances, bedding, shoes, clothing, books, dvds and irreplaceable keepsakes I spent the rest of that day crying at the loss of memories to which I can never get back. I do have to say that I was able to speak to multiple people that have given me the paperwork to file a claim. I still do not know what happened to my items that they were so damaged, as I was told they were stored in a brand new dry facility.Desired Settlement: I want a full refund of the monies paid to Stevens Relocation and a reimbursement of the lost/damaged items and reimbursement for the cost of repair and/or cleaning of the items I was able to salvage.

Review: My family and I are relocating from New Jersey to Florida. On 06/**/2015 we received a quote from Stevens Relocation to move our stuff from a 15x10x10 storage unit from Cinnaminson NJ to Sanford Florida. The quote we were given at this time was $1,182.53. We agreed to this price and paid the deposit. The movers came to pick up our stuff today. They loaded almost all of our stuff and then informed us that we were quoted for a 5x5 storage unit and we now owe them $6,000. Not at any point when they arrived at the storage unit or during the time they were loading did they say that the amount we have is more than what was quoted. Our belongings have been relocated to a storage facility in North Jersey. Also, the woman who initially gave us the quote is now unresponsive and the supervisor who has increased the quote so significantly advised us we would no longer be speaking to her.Desired Settlement: I would like Stevens Relocation to honor their original price as it was there own staff's fault that they did not quote the accurate amount OR return our belongings to our storage unit so we can hire a more reputable moving company or rent our own truck.

Business

Response:

Thank youfor forwarding this consumers complaint to our attention, we would like tooffer the following response: [redacted] contractedwith Stevens for interstate moving services. [redacted] has received deliveryof his shipment and Steven’s worked with [redacted] and renegotiated the costof service. Thank you.

Review: I was relocating from NY to NC and I was calling around for price quotes b/c I had a budget I wanted to use to move my belongings. I spoke to [redacted] who said he was a ** of the company (Lie #1) and told me for what I was moving he gave me a price quote of $1250.00 and told me he was able to do that b/c they go down south often and was able to give me a good deal. Apparently they charge a merchandise fee if you pay by credit which I was not informed by [redacted] as well and I asked him if I can pay by credit card. Then I kept in touch with [redacted] with any changes with my order whether it was adding a few pieces or taking off. I sent [redacted] an email 5 days prior to the pick up date with a complete detail list of my inventory and I advised him I didn't want any huge surprises with the price I heard of these companies ripping people off. He said no problem quote will stay the same. The day of when they loaded my belongings they said that [redacted] made a mistake and under estimated by a lot. I told them that is not my fault and should honor what he quoted me and the [redacted] said he would fix it and take care of me and gave me some minimal discounts like they was going to do something but the bill came to over 3,600 dollars. [redacted] swore he would look into it and take care of this mistake which he did not do and then when the merchandise arrived he only wanted to take off 100 dollars which I thought was not even close to taking care of the customer. He brought the total down to 3190 and made me pay it in money order or cash couldn't even pay by credit card for the second half again I felt I had no choice or the driver was going to leave with my belongings and not unload. Then when they did my boxes was so crushed and cracks and holes and a new bedroom set was damaged as well as a picture frame was broken in pieces. (I have photos of everything as well) I asked [redacted] to let me speak to the [redacted] of the company and refused to give me the number and told me to get it from his secretary which he doesn't have or I never even heard of one in the many times I called the office it was a bait and switch to get the items on the truck and if you don't pay their price which is way off the quote this guy provided (who is apparently not with the company anymore) you are stuck in the street with all your goods and no place to go. I am willing to show my emails and photo's if needed. I hope this will reach the [redacted] of the company and he will do right by his customer and keep an eye on his employee's and not let this happen anymore.

Thank youDesired Settlement: I was originally quoted a price of $1250.00 with the idea that being it was an estimate I would not be able to afford anything over $2,000. They originally charged me $3600 and after fighting with them and complaining they went down to $3190 which is still ripping me off but I had no choice in the matter b/c they would not release my belonging. I think as estimate of 15% over is fair and im willing to pay the amount of 2000 b/c I did have about 7-10 additional items that was not listed. so im requesting a refund in the amount of $1190.00 in any format. Credit card or cash!

Business

Response:

Thank you forforwarding this complaint to our attention. We would like to offer thefollowing response.StevensRelocation provided an estimate in good faith based upon information providedby [redacted]. On the date of service [redacted] presented with a largerinventory and required packing services not included in the original estimate. [redacted]

[redacted] accepted the revised pricing and we collected the shipment. Theestimate [redacted] accepted clearly stated that credit cards were notaccepted at the time of delivery and balances had to be paid via postal moneyorder, certified bank check or cash. [redacted] was offered and accepted adiscount off the cost of his move. We regret thatitems may have been damaged during transit. We have an established claimprocess and have asked our claim administrator to email claim forms to [redacted]

[redacted] so that he may submit a claim for consideration.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In regards to his comment the shipment was collected and put in the truck before the NEW pricing was brought to my attention another lie. I felt like I was cornered b/c all of my belongings was on the truck and I had no where to go and they would have left everything on the street. When I saw the new pricing I called [redacted] right away and of course again he said he would take a look at it which he didn't and would take care of me which again he didn't. I called several times before my belongings got there and he brushed me off. Then when they arrived he offered 100 dollars off which was a joke b/c they over charged me 3xtimes the amount. I asked to speak to the [redacted] and he refused to let me speak to him. He said the president is in Israel. Again I was cornered and they said they would put my items in storage if I didn't pay. I couldn't let them take my belongings who knows what they would have done the boxes wound of being crushed already imagine if they brought it somewhere. I have my cell phone records to show the phone calls before they picked up and also after to try and resolve this matter with [redacted] (who is now no longer with company) and [redacted] who said he was going to fix the issue.I have attached a copy of the email I sent 5 days prior to pick up to show what additional items I had and if it would be more money I didn't want any surprises with the price. This will also show I that spoke to [redacted] who claimed to be ** and he was just a lying salesperson who said that price would NOT change. I also have a copy of the complete list of what was shipped and I only had 10 boxes extra with a hiking stick and fan that shouldn't cost an extra $2,000 dollars. I will continue to pursue this matter so this doesn't happen to anyone else and not let this kind of piracy go further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I never received a new estimate for anything another lie. Attached is a copy of the last email that was sent with the same estimate and even on the paper work they brought which I still have as well never indicated the new additional items which they told me would be ok. Stevenson's relocation doesn't want to do right by the customer after getting tricked by the sales rep and leaving me no choice unless I wanted my items sitting in the street. Don't let this happen to you. They tell you on the phone what you want to hear. Everything was I will take care of you but I was the one on the phone asking what was going on and calling back. There response was its really busy but I didn't forget don't worry I will take care of you and then only thing they try to give back a 100 dollars of a overcharge of over 2000 dollars. Where is the proof of this new advised estimate that I never got. I saved every email from the lying salesperson who said he was the ** which is also stated on the email as well. They have not responded in that matter as well. I guess the real [redacted] of this company either doesn't want to take care of his customer who was duped or he is still out of country and doesn't know what is going on which either way is not the way to do business. Also attached is some photo's of the truck they use and pictures of how they packed my belongings. Here some pictures of the truck and how they would pack your precious belongings. If the [redacted] or someone from the company would like to do the right please let me know.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you forforwarding this consumer’s 3rd rejection to our attention. We wouldlike to offer the following response. The estimate we were referencing wasprovided at the time of service once it was determined that [redacted] had additionalitems to be moved. The evidence that a new estimate was provided is [redacted]

[redacted]’s signature on the Bill of Lading, agreeing to the terms and cost ofthe service. Thank you.

Review: After contacting this company, their foreman came out to pick up my items. I was given a price more than double the estimate. I called the [redacted] and told him

I no longer wanted their services. I also, spoke with [redacted] (the foreman) informing him to put my items back into the storage. About an hour, later I was informed that my things were taken and that they would work on a better price. I called [redacted] for 3 days, never got a call back. I was told continuously that he was on the phone sand would call back by the end of the business day. Never received a call. On the fourth day, I finally got him and he told me my things were in their storage in Brooklyn, he would be contacting the ** to discuss the cost. The following day I left a voicemail requesting my property to be left in the storage and I would come pick it up. The next day, I called him and he informs me that my items were on the truck. I requested them to be put back. He stated he could not do that. I paid a deposit of $575 on pick up day. I asked for my things to be delivered back to my home in NJ. He told me I would be charged $800. Just to return my things to where they were picked up after being instructed not to take them. He finally reached a price of $1552. I have not signed a contract. I asked for the contract and he informed me that he does not have a scanner to send it to me. 3 weeks later I was told I would have my things by this weekend. I called the driver while he was drop pining off in VA, he told me I was the next state delivery. He would be here the following day, Sunday. I called on Sunday to get the specific time, he told me he made a mistake and forgot my delivery. He was currently in GA and would not be to me for another 2-3 days.

Every time I call [redacted] he says he will give me a call by the end of the business day, he does not. I asked to speak with the **, he has not reached out to me. I want my items to be delivered to me in the way they were picked up and to pay the balance of the original estimate.Desired Settlement: To pay the difference of the balance from the original estimate. To have my items in the way they were picked up

Business

Response:

Thank you for

forwarding this complaint to our attention. We would like to offer the

following response.

received an estimate in good faith based upon a list of inventory she provided

consisting of 25 items. On the date of service [redacted]’s representative

presented with a larger inventory and required packing services not included in

the original estimate. Before the completion of the preparation and loading,

[redacted]’s representative tendered payment and left the storage facility

despite requests by the moving team to remain on site. The moving team

attempted to contact [redacted] a number of time to discuss the additional

inventory and service but the call s were not returned until the team was well

on the way back to the Stevens Relocation storage terminal. When [redacted] did

call she requested that the shipment be returned to the storage however as she

had already incurred the expense of the materials used to prepare and pack her

items as well as the labor costs, after consulting with her attorney, [redacted]

opted to continue with the move after receiving a discounted rate from our **

[redacted] as well as discounts on packing services provided by Stevens

Relocation.

[redacted]’s

shipment was delivered within the 7-14 business day delivery window included in

her estimate. [redacted]’s agent did not provide the 1st date of [redacted]

[redacted] would be available to receive delivery of her shipment however delivery

was made within 12 business days of the pickup.

We

apologize for any communication issues and for any inconvenience [redacted] may

have experienced however the shipment was delivered within the established time

frame and [redacted] received a discount of the quoted line haul rate as well as

a packing material discount. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response provided by Stevens Relocations is full with lies.

My items were picked up on the [redacted] of August. I spoke with [redacted] and the foreman, [redacted], instructing them to leave my items at the storage. I was never contacted on the day of pick up. I have phone records to prove this. I contacted [redacted]. I was made aware of the packing by the foreman, [redacted]. I that time I told him to leave my property at the storage and I would pay for the labor of him packing the things.

I have pictures proving that my items were not packing. He took a box and tapped it to the top of my container and taped the boxes I already had.

My items were not delivery during the 7-14 days. (The website gives a shorter time frame). I called [redacted] and told him to leave my items in the company storage and I would pick it up before Labor Day weekend. The next day, I called and he told me my things were on the truck. I asked him to take it off and he told me he could not. This is when he dropped the price.

The 14th day was Sunday the [redacted]. My items were not delivered until the [redacted] because the driver, [redacted], made a mistake and skipped over my delivery.

I was instructed by the driver to pay cash or money order. Without having a contract. When he arrived, he refused to take my money order because it was a money gram money order from [redacted] instead of a [redacted] money order. I was never made aware of this. I called the police and an officer arrived. After hearing both sides he was shocked that they refused to give me a contract, had taken my items after being instructed not to, and put my items on the truck after being asked to have it remind in storage.

My items were delivered broken. All of my picture frames, glasses, my bed and bedframe. All destroyed. I contacted [redacted] and he said he would call me back on Monday or Tuesday of last week. Still have not heard from him. I called today and left a message. My attorney has contacted him ad he called me a liar, etc. Very disrespectful and unprofessional.

At this point, I want to be reimbursed for my items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated prior, review the facts.

I have a be submitted my claim to the claims department. Awaiting a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]’s claim was received and acknowledged by our claim administrator on November **.

It will be reviewed in accordance with the terms of our contract and applicable federal law. Thank you.