Stevens Relocation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for
forwarding this complaint to our attentionWe would like to offer the
following response
We regret that
items may have been lost or damaged during transitWe have checked our truck
and our storage terminal did not find the items missing
from *** ***’s shipment
If and when they are located arrangements will be made to deliver them to ***
***As Stevens Relocation only provided delivery services for Unique Van
Lines, and the items were collected from their storage terminal, we recommend
that *** *** also contact them to see if the items were left behind in their
facilityIf the items are not found *** *** should contact *** ***
or consult her contract for information on submitting a claim for the missing
and damaged itemsPer US DOT regulations, the carrier listed on the Bill of
Lading is the responsible party and claims must be submitted with themThey
will in turn contact us if necessary to subrogate *** ***’s claim
The missing
items were not located on our truck*** *** should contact *** ***
to see if the items are in the terminal and for information on submitting a
claimThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While appreciate that Steven's Relocation did respond to this Revdex.com complaint, unfortunately their suggestion is unable to be carried out without further assistance from them I would like to file a claim for missing furniture with *** ***, but as stated in the original complaint, the contract I had signed in the presence of the Steven's Relocation driver demonstrates that I HAVE received all of my itemsWithout an amended document saying that these items were not delivered to me, I do not have any legal recourse to file for compensation for the missing items If Stevens Relocation could please provide me something in writing that states that upon arrival to my apartment those items were missing, I will gladly move forward with pursuing compensation with *** *** It was a grave error that I made when signing the contract hastily, but I do feel that if Steven's Relocation is correct that they are not responsible for the missing items( as they just delivered from *** *** Terminal,) then there should be no problem in them supporting my claim that the items were not delivered, in attempts to help me recover my items
Thank you,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for
forwarding this complaint to our attention. We would like to offer the
following response.
As [redacted]
signed the Household Goods Descriptive Inventory indicating that all items were
delivered, and a search of the truck and the storage terminal did not produce
the items [redacted] claims as missing, we are not able to verify that the
items were indeed missing from the shipment and as such we are unable to
provide documentation confirming that the items were indeed missing. [redacted]
should submit her claim to Unique Van Lines and we will work with them to the
best of our ability so that [redacted] may be compensated for the items claimed
as missing. Thank you.

Revdex.com:At this time, I have not been contacted by Stevens Relocation regarding complaint ID [redacted].
 
Please note: I previously failed to mention, the company only SENT TWO EMPLOYEES TO UNLOAD THE FURNTURE. I...

questioned why and I was told the company only allows two employees to unload. Unfortunately, this is the cause of damaged furniture. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]On my original invoice, in the handwriting of a Stevens employee, it confirms that August [redacted] was the delivery date. Additionally, the response does address the thousands of dollars of stolen and damaged goods--stolen television, X box, knives and pots, and damaged china, pictures, glassware and many other items.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Thank you forforwarding this consumer’s second rejection to our attention. We would like tooffer the following response. On the date of service [redacted] was advised ofthe expected costs for the services she required. [redacted] authorized themovers to commence with the move. [redacted] was charged for the services performedand the labor provided. We again apologizefor not being able to charge the card on the new moving date [redacted]provided. Had that been noticed it would have been conveyed to [redacted] sothat she could be prepared with an acceptable form of payment. Because thedeposit is for relatively small amount, it is not usually necessary to obtain asignature for the deposit payments however as the total move cost may besignificant, we do require proper documentation before charging a card.  We will review [redacted]’s claim that she isdue a $100 refund for a stair charge and make arrangements to credit that back toher account if she is eligible for the refund. Thank you.

[redacted]’s claim was received and acknowledged by our claim administrator on November **.
It will be reviewed in accordance with the terms of our contract and applicable federal law. Thank you.

Thank you forforwarding this complaint to our attention. We would like to offer thefollowing response.StevensRelocation provided an estimate in good faith based upon information providedby [redacted]. On the date of service [redacted] presented with a...

largerinventory and required packing services not included in the original estimate. [redacted]
[redacted] accepted the revised pricing and we collected the shipment. Theestimate [redacted] accepted clearly stated that credit cards were notaccepted at the time of delivery and balances had to be paid via postal moneyorder, certified bank check or cash. [redacted] was offered and accepted adiscount off the cost of his move. We regret thatitems may have been damaged during transit. We have an established claimprocess and have asked our claim administrator to email claim forms to [redacted]
[redacted] so that he may submit a claim for consideration.

Thank you for
forwarding this complaint to our attention. We would like to offer the
following response.
[redacted]
received an estimate in good faith based upon a list of inventory she provided
consisting of 25 items. On the date of service [redacted]...

[redacted]’s representative
presented with a larger inventory and required packing services not included in
the original estimate. Before the completion of the preparation and loading,
[redacted]’s representative tendered payment and left the storage facility
despite requests by the moving team to remain on site. The moving team
attempted to contact [redacted] a number of time to discuss the additional
inventory and service but the call s were not returned until the team was well
on the way back to the Stevens Relocation storage terminal. When [redacted] did
call she requested that the shipment be returned to the storage however as she
had already incurred the expense of the materials used to prepare and pack her
items as well as the labor costs, after consulting with her attorney, [redacted]
opted to continue with the move after receiving a discounted rate from our **
[redacted] as well as discounts on packing services provided by Stevens
Relocation.
[redacted]’s
shipment was delivered within the 7-14 business day delivery window included in
her estimate. [redacted]’s agent did not provide the 1st date of [redacted] would be available to receive delivery of her shipment however delivery
was made within 12 business days of the pickup.
We
apologize for any communication issues and for any inconvenience [redacted] may
have experienced however the shipment was delivered within the established time
frame and [redacted] received a discount of the quoted line haul rate as well as
a packing material discount. Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 In regards to his comment the shipment was collected and put in the truck before the NEW pricing was brought to my attention another lie. I felt like I was cornered b/c all of my belongings was on the truck and I had no where to go and they would have left everything on the street. When I saw the new pricing I called [redacted] right away and of course again he said he would take a look at it which he didn't and would take care of me which again he didn't. I called several times before my belongings got there and he brushed me off. Then when they arrived he offered 100 dollars off which was a joke b/c they over charged me 3xtimes the amount. I asked to speak to the [redacted] and he refused to let me speak to him. He said the president is in Israel. Again I was cornered and they said they would put my items in storage if I didn't pay. I couldn't let them take my belongings who knows what they would have done the boxes wound of being crushed already imagine if they brought it somewhere. I have my cell phone records to show the phone calls before they picked up and also after to try and resolve this matter with [redacted] (who is now no longer with company) and [redacted] who said he was going to fix the issue.I have attached a copy of the email I sent 5 days prior to pick up to show what additional items I had and if it would be more money I didn't want any surprises with the price. This will also show I that spoke to [redacted] who claimed to be ** and he was just a lying salesperson who said that price would NOT change. I also have a copy of the complete list of what was shipped and I only had 10 boxes extra with a hiking stick and fan that shouldn't cost an extra $2,000 dollars. I will continue to pursue this matter so this doesn't happen to anyone else and not let this kind of piracy go further.
 
 
 
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Sincerely,[redacted]

Thank you forforwarding this complaint to our attention. We would like to offer thefollowing response.[redacted] received an estimate in good faith for $900 based upon a list ofinventory she provided consisting of 32 items. The final cost of service was$1000.00. We...

dispute [redacted]’s assertion that her moving costs doubled overthe estimated amount. [redacted] did not have cash or postal money orderavailable to pay for service and Carrier was unable to charge the credit cardat delivery. The shipment was held until the card could be charged for thebalance due. [redacted] was not charged for the overnight handling. We regret thatitems may have been lost during transit. We have asked out claim administrator toemail claim forms to [redacted], Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The quote I received was actually for $500, not $900, and is attached.  I was specifically told they could charge my credit card for the service and then the day of the move said they could not because no one was available to charge the card.  Not only did the cost double, they would not give me my things until the excessive cost was paid.Thank you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response provided by Stevens Relocations is full with lies.
My items were picked up on the [redacted] of August. I spoke with [redacted] and the foreman, [redacted], instructing them to leave my items at the storage. I was never contacted on the day of pick up. I have phone records to prove this. I contacted [redacted]. I was made aware of the packing by the foreman, [redacted]. I that time I told him to leave my property at the storage and I would pay for the labor of him packing the things.
I have pictures proving that my items were not packing. He took a box and tapped it to the top of my container and taped the boxes I already had.
My items were not delivery during the 7-14 days. (The website gives a shorter time frame). I called [redacted] and told him to leave my items in the company storage and I would pick it up before Labor Day weekend. The next day, I called and he told me my things were on the truck. I asked him to take it off and he told me he could not. This is when he dropped the price.
The 14th day was Sunday the [redacted]. My items were not delivered until the [redacted] because the driver, [redacted], made a mistake and skipped over my delivery.
I was instructed by the driver to pay cash or money order. Without having a contract. When he arrived, he refused to take my money order because it was a money gram money order from [redacted] instead of a [redacted] money order. I was never made aware of this. I called the police and an officer arrived. After hearing both sides he was shocked that they refused to give me a contract, had taken my items after being instructed not to, and put my items on the truck after being asked to have it remind in storage.
My items were delivered broken. All of my picture frames, glasses, my bed and bedframe. All destroyed. I contacted [redacted] and he said he would call me back on Monday or Tuesday of last week. Still have not heard from him. I called today and left a message. My attorney has contacted him ad he called me a liar, etc. Very disrespectful and unprofessional.
At this point, I want to be reimbursed for my items.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As stated prior, review the facts.
I have a be submitted my claim to the claims department. Awaiting a response.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I never received a new estimate for anything another lie. Attached is a copy of the last email that was sent with the same estimate and even on the paper work they brought which I still have as well never indicated the new additional items which they told me would be ok. Stevenson's relocation doesn't want to do right by the customer after getting tricked by the sales rep and leaving me no choice unless I wanted my items sitting in the street. Don't let this happen to you. They tell you on the phone what you want to hear. Everything was I will take care of you but I was the one on the phone asking what was going on and calling back. There response was its really busy but I didn't forget don't worry I will take care of you and then only thing they try to give back a 100 dollars of a overcharge of over 2000 dollars. Where is the proof of this new advised estimate that I never got. I saved every email from the lying salesperson who said he was the ** which is also stated on the email as well. They have not responded in that matter as well. I guess the real [redacted] of this company either doesn't want to take care of his customer who was duped or he is still out of country and doesn't know what is going on which either way is not the way to do business. Also attached is some photo's of the truck they use and pictures of how they packed my belongings. Here some pictures of the truck and how they would pack your precious belongings. If the [redacted] or someone from the company would like to do the right please let me know.[redacted]
 
 
 
 
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Sincerely,[redacted]

A miserable moving experience!!
Review on Stevens Relocation
Posted by [redacted] on Mar **, 2015
I cannot understand why Stevens’s relocation is still in business. Our move was the worst moving experience possible. Our sales person was [redacted], who sold himself as an experienced (30 years) [redacted] of the company. Everything he told us from the beginning to end was underestimated or untrue. At the end of the move when it came time to resolve issues we were told by [redacted] that [redacted] no longer worked for the company. We were promised a morning pick-up on ** August 2014 - they arrived late afternoon. We were told we could use a credit card for the initial payment once the truck was loaded - not true. [redacted]'s estimate for the move of a one bedroom was why we accepted Stevens for our move. His estimate was 100% under the actual cost of the move. The truck showed up with no Stevens Relocation markings, was dirty and beat up. The moving crews were not wearing uniforms or anything identifying them as Stevens employees. The driver [redacted] was the only one who spoke English which made communication difficult at best. We were promised Delivery on the ** of August and received our household goods on the [redacted]. The delivery crew arrived at 9:30 at night and finished at 3am. The moving crew did not reassemble one item that they had disassembled (per the contract). When the dust settled we found the following: Our expensive entertainment center was destroyed and had extensive water damage. Our kitchen stainless steel trash can was crushed to half its original size. The living room couch arrived missing all four legs. Our large bird cage which had to be disassembled arrived missing all the screws to reassemble. Two of the four dining room chairs were broke in half. Sewing machine packed in a transportation case was smashed. A stainless steel counter top microwave had been dropped and smashed. At least a dozen boxes were water stained and contents were water logged. Wood surfaces were scratched, lamps broken, boxes missing and many more issues. As of this date (** Mar 2015) we have received no settlement or arbitration from [redacted] or his company. Phone calls are not returned faxes ignored. No matter what company you use for your move we recommend you take out lots of insurance.

Thank youfor forwarding this consumers complaint to our attention, we would like tooffer the following response:  [redacted] contractedwith Stevens for interstate moving services. [redacted] has received deliveryof his shipment and Steven’s worked with [redacted] and...

renegotiated the costof service. Thank you.

Thank you orforwarding [redacted]’s email. We would like to offer the following response. We takecomplaints against our company very seriously and certainly had no intention oftrivializing [redacted]’s complaint. We have simply responded to her claims witha...

reasonable explanation of what happened and for our actions. [redacted] movedon a date when it was not possible to charge her card, and the card holder wasnot present to authorize the charges. [redacted] items were held until she couldpay for the service however she was not charged any additional fees for theovernight service. [redacted]’sfirst estimate was for $500.00 with an estimated move date of August **, 2014.The Carrier also provided the responder (the individual writing this response) witha copy of another estimate reflecting the inventory to be moved and showing theactual move date. This is what I referred to as the second estimate. I believe wehave already addressed the other issues raised by [redacted] in our previousresponses. Respectfully,as [redacted] did not discuss the stair charge until her third submission, theresponder was not aware of the issue and could not have possibly addressed itearlier. In an effort to resolve this complaint amicably and bring it toclosure, Stevens Relocation had agreed to refund the $100 stair charge to [redacted]
[redacted] A refund check was issued and mailed to [redacted]. Thank you.

At this time, I have been contacted...

directly by Stevens Relocation regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I did not receive a phone call, but rather an e-mail sending a complaint form to fill out with their company. At no time did they attempt to resolve the issue. When I tried calling the person I was previously in contact with, he told me that he no longer works in his previous capacity and told me to fill out a form instead. Since then, we ended up realizing that the company delivered some wrong items to our home and some of our things were delivered to another person. We still haven't gotten that resolved either. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]