Steve's Factory Direct

3/2 - Opened a complaint with the Revdex.com 3/3 - Received email from Revdex.com at 8:02am stating they have contacted Joyce Factory Direct 3/3 - Received phone call at 8:39am from [redacted] at Joyce Factory Direct....

 [redacted] will be coming out next Wednesday or Thursday about 4pm to measure the window to be replaced.  Once done, they will order the replacement glass and when notified of shipping will schedule the repair.  Was given her cell and [redacted]'s cell numbers ([redacted]) as she stated she isn't really ever in the office.   3/8 - No word from [redacted] (window installer) today as promised 3/9 - No word from [redacted] (window installer) today as promised 3/10 - No communications from Joyce Factory Direct since the call on 3/3 at 8:39am 3/10 - Called JFD at 7:00 pm and left a voicemail asking [redacted] to call me (and that I wasn't comfortable calling her cell after business hours). 3/13 - No communications from Joyce Factory Direct. 3/16 - 6:09pm.  Called [redacted] (Production Mgr) on her cell phone, no answer.  I left her a message with my information and that nobody has bothered to contact me...at all. 3/20 - 1:46pm.  Received call from [redacted] advising the window has a ship date of the 28th and that she would contact me as soon as it does ship.  I didn't ask how they got measurements since the installer never showed up to measure the window as I was told they must do before they can order it. 3/29 - Received call from [redacted], she stated the window did not ship afterall but will next Tuesday April 4th.  She assured me that she will call the window installer as soon as she confirms it is in.