I HAVE BEEN TRYING TO CALL THIS COMPANY FOR SOME TIME NOW THEY NEED TO CALLME AT ###-###-####, THANKS Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Regarding case [redacted] for [redacted] zip code The complaint states having ordered a cover for a recliner, returning it and still being chargedThe reason there are charges accruing is because the original shipping of $was never paidAs a one-time courtesy we will remove all charges on the account but I would like to explain how the charges kept building Please refer to the middle section of your Stoneberry catalog and find the paragraph that reads Stoneberry Guarantee - Customer satisfaction is our #priorityIf you are not completely satisfied with your purchase, please send your item back to us within days and we’ll promptly handle your refund or exchangeReturned items must be in their original, unworn and new condition(Sorry, shipping and processing charges are non-refundable.) It’s important people read the terms and conditions of any catalog before orderingThat said, if I can be of further assistance feel free to contact by email or at ###-###-####
Regarding case [redacted] for [redacted] zip code *** Concerning the issue of having received a defective item and requesting a return label I can certainly understand your request I will put thru the request so you will be receiving a parcel post call tag in the mail which will include instructions on returning the item at no cost to you Please make sure you fill out the return paperwork indicating if you want a refund or exchange If I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On Mon, Oct at 10:am , [redacted] [redacted] wrote: To Whom it may concern It was just the other day I responded to your question have I heard anything - now I have we had a phone conversation this AM, below is what it consisted of - I will only communicate from now on by way of email with this company - legal reasons I would be willing to do this AS LONG AS I DO "NOT" GET A REFURBISHED TV BACK !!! HAVING TO PAY FULL PRICE LOL FOR A REFURBISHED IS A JOKE AND I WILL "NOT" DO THAT I also want NO extra charges = late fees or interest on my bill during this time !! IF 39” LED TVcan not be fixed then I want my account closed with a paid in full sticker on it and in good standing with the credit bureau also they can pay to have that worthless TV sent back to them NO payments from the time I contacted the Revdex.com along with NO interest and or late fees on my account until this is resolved !!! A COMPANY CAN NOT JUST SELL JUNK if that is the case they should advertise as such !!!!On Mon, Oct at 3:pm , [redacted] < [redacted] > wrote: After I was away today and THINKING about this situation I want to add that IF I agree to do, what GUARANTEE do I have this "same" TV (AS I WILL "NOT ACCEPT" A USED WORKING TV AND PAY A FULL PRICE !!) will NOT have yet another or the same issue ?? So IF I DO THIS I HAVE TO HAVE SOME ASSURANCE THAT IF IT HAPPENS AGAIN OR SOMETHING ELSE HAPPENS TO THIS "SAME" TV THAT WE ARE THEN DONE THE BUSINESS TAKES BACK THEIR TV AT THEIR COST AND WIPES MY ACCOUNT PAID IN FULL AND NO LATE FEES OR OTHER ?? CHARGES OTHER WISE NO DEAL they can have their horrible TV NOW and have my balance say paid in full [redacted] ###-###-#### $ plus dollars for months IS **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe website is misleadingThe most I am willing to pay per month is $ If Stoneberry does not like it, the business can come and pick up the couch.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Regarding case *** for *** *** zip code ***Per customer
request to have her name removed from the Stoneberry mailing list.There is a slight chance that if the next list has been sent to the printer there could be one more catalog and that would be the last of the Stoneberry mailings you would receive
If I can be of further assistance feel free to contact me
*** ***
Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I will accept the offer provided they remove it from my credit reportAlso, they should put that information where people can see itElderly people with diabetes do not have good eyesight. Please let me knowI have not responded to them yet, I want it off my credit report also
Thank you
*** ***
Regarding case *** for *** * *** zip code background-">The complaint states having received product that is not matching and of poor qualityFirst the curtains should have been returned after it was noticed they did not match which according to the letter was approximately days laterThat would have been closer to the return policy and we could have replaced/exchanged themThe purchase was made in mid-November and there was only one payment made and that was the end of JanuaryAt that point the first payment due in December was missedOnly one payment of $was made and late fees and finance charges had already started to build
Please return all merchandise and once received the account will be clearedI would suggest you insure the package so if not received you will have proof of return postage paid
Regarding case *** for *** & *** *** zip code
The complaint states having had an open account since May of and having made monthly payments on time during that periodThe complaint also states the balance should be $not $and that the interest rates are too highThe following is what was found
Invoices total $Payments total $Finance Charges $Remaining Balance $
When reviewing the account all payments were received on time and no late fees were charged
As for the Interest Rate, that has remained the same since the account was opened in May of To better understand how the interest is calculated please refer to the page inside the front cover under the section “Finance Charges”
I have asked the Credit Deptto send a complete listing of all purchases, payments and monthly finance chargesThe breakdown should clear up any questions with the account
If I can be of further assistance I can be reached by email or at ###-###-#### *** ***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept this, due to the fact I purchased the set from another companyI should not and will not pay for something I DID NOT RECEIVEThey have no proof that it was receivedI will not accept that offerI will not pay for something I DID NOT RECEIVEThe next step will be a legal one, either its resolved and removed from my bill or I will take it court
Regards,
*** ***
The complaint states having ordered the item *** for the 19” RCA TV/DVD combo and not receiving the power cordThe order was placed in November of and the first we heard about the missing power cord was on August 22ndOn August one of our
customer service reps sent the proof of purchase to MS *** but we have not heard from her.We do not sell refurbished products as MS *** stated in the complaintMS *** has been a customer with Stoneberry and because we appreciate her continued business we will make a one-time exception
and are sending a prepaid label to return the TV for a full refund
If we can be of further assistance feel free to contact me by email or at 1-800-704-ext
*** ***
Customer Service
I applied for credit with them and was approved for a $credit limitI ordered an item from them and got it no problemI then a few days later ordered two outdoor Christmas yard decorations on the 4th of October, no letter no nothing from them so I got onto my account today and it was saying that I was required to put 10% down on each itemKeep in mind that I have already been approved for credit with themI call them today and the csr put me through to the credit departmentShe says there must have been a glitch in the system and that she will approve it and have them shipped to me within hoursI call back to the csr dept and am told that the one item I ordered is no longer availableSo now I am out one of the items that I wanted because of an error on their partI call again because now I am upset and I want some type of compensation on the order that I did get and am paying onNope they won't do anythingI told her to cancel my order and that I would make sure that I tell everyone about this and to not shop with themI also said that I will be filing a complaint with the Revdex.comTerrible customer service and they don't care about us the customers
Regarding case *** for *** *** zip code ***background-">I apologize for the delay in responding to this complaint but I was unable to locate anything for *** ***, I was however after extensive searching able to find a *** *** that matches the address and the amounts mentioned in the complaintIf this is the account in question there are a couple of things that need to be addressed1) We do not have access to anyone’s credit or debit accountsThat information would have to have been provided by *** or her bank2) We are not sat this time to accept Auto PayThe individual holding this account would need to call in each month (or her bank if she has authorized them to do so.)
Please let us know what the correct last name should be on this account so all information is current
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowATTACHED IS A COPY OF THE INVOICE, THEY OPEN ACCOUNT UNDER MY P.OBOX AND HOME ADDRESS.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The company can send me a replacement umbrella that was offered
Regarding case *** for *** *** zip code ***background-">In checking the account I see where the item was returned and the charge left was for the original shipping which is listed in the catalog and on the web-site as non-refundableThat said the remaining balance kept accruing monthly late fees and finance chargesI have contacted our Credit Department and asked those charges be removed and was told it will be done leaving the account at a zero balance
I apologize for any inconvenience this may have caused and if further assistance is needed feel free to contact me by email or at ###-###-#### *** ***Customer Service
Regarding case *** for *** *** zip code ***background-">The complaint states having a balance on their account when they returned their merchandiseThe balance is the result of the original shipping chargesThe unpaid shipping caused finance charges along with late feesAs a one-time courtesy we have cleared the account so it shows a zero balance
I would like to take this opportunity to explain how the billing works so we can clear up any misunderstandings that may have occurredPlease refer to the middle section of your Stoneberry catalog where is says
“Stoneberry Guarantee” the last sentence (Sorry, shipping and processing charges are non-refundable.)
That said, you can see why the balance on the account kept growingWe list such things in the catalog so customers are aware of our policies
If I can be of further assistance feel free to contact me by email or at ###-###-#### *** ***Customer Service
Regarding case *** for *** *** zip code ***Our credit depthas removed *** from the order placed by his mother *** ***All billing information contains her information and is no longer linked to ***They are also contacting the credit bureau to remove any requests for information regarding Mr***
I HAVE BEEN TRYING TO CALL THIS COMPANY FOR SOME TIME NOW THEY NEED TO CALLME AT ###-###-####, THANKS Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Please inform Ms [redacted] that she should feel free to contact our [redacted] in regard to this matterHer email address is [redacted]
Regarding case [redacted] for [redacted] zip code The complaint states having ordered a cover for a recliner, returning it and still being chargedThe reason there are charges accruing is because the original shipping of $was never paidAs a one-time courtesy we will remove all charges on the account but I would like to explain how the charges kept building Please refer to the middle section of your Stoneberry catalog and find the paragraph that reads Stoneberry Guarantee - Customer satisfaction is our #priorityIf you are not completely satisfied with your purchase, please send your item back to us within days and we’ll promptly handle your refund or exchangeReturned items must be in their original, unworn and new condition(Sorry, shipping and processing charges are non-refundable.) It’s important people read the terms and conditions of any catalog before orderingThat said, if I can be of further assistance feel free to contact by email or at ###-###-####
Regarding case [redacted] for [redacted] zip code *** Concerning the issue of having received a defective item and requesting a return label I can certainly understand your request I will put thru the request so you will be receiving a parcel post call tag in the mail which will include instructions on returning the item at no cost to you Please make sure you fill out the return paperwork indicating if you want a refund or exchange If I can be of further assistance feel free to contact me by email or at ###-###-#### [redacted] Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On Mon, Oct at 10:am , [redacted] [redacted] wrote: To Whom it may concern It was just the other day I responded to your question have I heard anything - now I have we had a phone conversation this AM, below is what it consisted of - I will only communicate from now on by way of email with this company - legal reasons I would be willing to do this AS LONG AS I DO "NOT" GET A REFURBISHED TV BACK !!! HAVING TO PAY FULL PRICE LOL FOR A REFURBISHED IS A JOKE AND I WILL "NOT" DO THAT I also want NO extra charges = late fees or interest on my bill during this time !! IF 39” LED TVcan not be fixed then I want my account closed with a paid in full sticker on it and in good standing with the credit bureau also they can pay to have that worthless TV sent back to them NO payments from the time I contacted the Revdex.com along with NO interest and or late fees on my account until this is resolved !!! A COMPANY CAN NOT JUST SELL JUNK if that is the case they should advertise as such !!!!On Mon, Oct at 3:pm , [redacted] < [redacted] > wrote: After I was away today and THINKING about this situation I want to add that IF I agree to do, what GUARANTEE do I have this "same" TV (AS I WILL "NOT ACCEPT" A USED WORKING TV AND PAY A FULL PRICE !!) will NOT have yet another or the same issue ?? So IF I DO THIS I HAVE TO HAVE SOME ASSURANCE THAT IF IT HAPPENS AGAIN OR SOMETHING ELSE HAPPENS TO THIS "SAME" TV THAT WE ARE THEN DONE THE BUSINESS TAKES BACK THEIR TV AT THEIR COST AND WIPES MY ACCOUNT PAID IN FULL AND NO LATE FEES OR OTHER ?? CHARGES OTHER WISE NO DEAL they can have their horrible TV NOW and have my balance say paid in full [redacted] ###-###-#### $ plus dollars for months IS **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe website is misleadingThe most I am willing to pay per month is $ If Stoneberry does not like it, the business can come and pick up the couch.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Very poor customer service
Regarding case *** for *** *** zip code ***Per customer
request to have her name removed from the Stoneberry mailing list.There is a slight chance that if the next list has been sent to the printer there could be one more catalog and that would be the last of the Stoneberry mailings you would receive
If I can be of further assistance feel free to contact me
*** ***
Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
I will accept the offer provided they remove it from my credit reportAlso, they should put that information where people can see itElderly people with diabetes do not have good eyesight. Please let me knowI have not responded to them yet, I want it off my credit report also
Thank you
*** ***
Regarding case *** for *** * *** zip code background-">The complaint states having received product that is not matching and of poor qualityFirst the curtains should have been returned after it was noticed they did not match which according to the letter was approximately days laterThat would have been closer to the return policy and we could have replaced/exchanged themThe purchase was made in mid-November and there was only one payment made and that was the end of JanuaryAt that point the first payment due in December was missedOnly one payment of $was made and late fees and finance charges had already started to build
Please return all merchandise and once received the account will be clearedI would suggest you insure the package so if not received you will have proof of return postage paid
Regarding case *** for *** & *** *** zip code
The complaint states having had an open account since May of and having made monthly payments on time during that periodThe complaint also states the balance should be $not $and that the interest rates are too highThe following is what was found
Invoices total $Payments total $Finance Charges $Remaining Balance $
When reviewing the account all payments were received on time and no late fees were charged
As for the Interest Rate, that has remained the same since the account was opened in May of To better understand how the interest is calculated please refer to the page inside the front cover under the section “Finance Charges”
I have asked the Credit Deptto send a complete listing of all purchases, payments and monthly finance chargesThe breakdown should clear up any questions with the account
If I can be of further assistance I can be reached by email or at ###-###-#### *** ***Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not accept this, due to the fact I purchased the set from another companyI should not and will not pay for something I DID NOT RECEIVEThey have no proof that it was receivedI will not accept that offerI will not pay for something I DID NOT RECEIVEThe next step will be a legal one, either its resolved and removed from my bill or I will take it court
Regards,
*** ***
The complaint states having ordered the item *** for the 19” RCA TV/DVD combo and not receiving the power cordThe order was placed in November of and the first we heard about the missing power cord was on August 22ndOn August one of our
customer service reps sent the proof of purchase to MS *** but we have not heard from her.We do not sell refurbished products as MS *** stated in the complaintMS *** has been a customer with Stoneberry and because we appreciate her continued business we will make a one-time exception
and are sending a prepaid label to return the TV for a full refund
If we can be of further assistance feel free to contact me by email or at 1-800-704-ext
*** ***
Customer Service
I applied for credit with them and was approved for a $credit limitI ordered an item from them and got it no problemI then a few days later ordered two outdoor Christmas yard decorations on the 4th of October, no letter no nothing from them so I got onto my account today and it was saying that I was required to put 10% down on each itemKeep in mind that I have already been approved for credit with themI call them today and the csr put me through to the credit departmentShe says there must have been a glitch in the system and that she will approve it and have them shipped to me within hoursI call back to the csr dept and am told that the one item I ordered is no longer availableSo now I am out one of the items that I wanted because of an error on their partI call again because now I am upset and I want some type of compensation on the order that I did get and am paying onNope they won't do anythingI told her to cancel my order and that I would make sure that I tell everyone about this and to not shop with themI also said that I will be filing a complaint with the Revdex.comTerrible customer service and they don't care about us the customers
Regarding case *** for *** *** zip code ***background-">I apologize for the delay in responding to this complaint but I was unable to locate anything for *** ***, I was however after extensive searching able to find a *** *** that matches the address and the amounts mentioned in the complaintIf this is the account in question there are a couple of things that need to be addressed1) We do not have access to anyone’s credit or debit accountsThat information would have to have been provided by *** or her bank2) We are not sat this time to accept Auto PayThe individual holding this account would need to call in each month (or her bank if she has authorized them to do so.)
Please let us know what the correct last name should be on this account so all information is current
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowATTACHED IS A COPY OF THE INVOICE, THEY OPEN ACCOUNT UNDER MY P.OBOX AND HOME ADDRESS.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The company can send me a replacement umbrella that was offered
Regarding case *** for *** *** zip code ***background-">In checking the account I see where the item was returned and the charge left was for the original shipping which is listed in the catalog and on the web-site as non-refundableThat said the remaining balance kept accruing monthly late fees and finance chargesI have contacted our Credit Department and asked those charges be removed and was told it will be done leaving the account at a zero balance
I apologize for any inconvenience this may have caused and if further assistance is needed feel free to contact me by email or at ###-###-#### *** ***Customer Service
Regarding case *** for *** *** zip code ***background-">The complaint states having a balance on their account when they returned their merchandiseThe balance is the result of the original shipping chargesThe unpaid shipping caused finance charges along with late feesAs a one-time courtesy we have cleared the account so it shows a zero balance
I would like to take this opportunity to explain how the billing works so we can clear up any misunderstandings that may have occurredPlease refer to the middle section of your Stoneberry catalog where is says
“Stoneberry Guarantee” the last sentence (Sorry, shipping and processing charges are non-refundable.)
That said, you can see why the balance on the account kept growingWe list such things in the catalog so customers are aware of our policies
If I can be of further assistance feel free to contact me by email or at ###-###-#### *** ***Customer Service
Regarding case *** for *** *** zip code ***Our credit depthas removed *** from the order placed by his mother *** ***All billing information contains her information and is no longer linked to ***They are also contacting the credit bureau to remove any requests for information regarding Mr***