We ordered online. We had to wait for a letter that was coming, we found out, in 10 days. We went ahead and made the 10% payment which was $25. My husband gets an email 13 days later, that we will only be receiving 4 items, the other 6 were on back Order. I call to change items and was informed the items that were (back ordered) were cancelled. We have an email that shows an expected ship date. Then since we didn't get the full order they still took the full %10 from us. Also when we ordered the items were available, by the time they got our payment half our order was cancelled. No email or anything to inform us of a cancellation and still taking our money.
The umbrella is not sold separately so a credit is not an option.
Because of the time that has passed replacing the umbrella is what I am offering.
I will also check the account and if there are any late fees I will have those removed.
Typically when that much time has passed we would not do anything but I feel this is a fair and reasonable offer on the part of Stoneberry.
Regarding case [redacted] for [redacted] zip code [redacted].
The complaint...
states having a balance on her account after having paid off everything.After reviewing the account the following is what I found.
Order placed 12-31-2013 and shipped on 2-12-2014 totaling $267.97.
Payments were ok through Nov. of 2014 when a $40.00 payment was made leaving the balance at $70.93
No payments were received Dec. of 2014 or Jan. or Feb. 2015.
On 3-20-2015 a payment of $55.00 was made and at that time there were 3 late fee charges of $10.00 each which added to the balance of $70.93 and monthly finance charges of $5.67 making the balance on 3-19-2015 $106.60.
On 3-20-2015 we received a payment of $55.00 leaving a balance of $51.60 and another payment of $25.00 on 4-9-2015 at which time the balance was $26.60.
There was $5.25 in finance charges & a $10.00 late fee making the remaining balance $41.85.
Finance charges and late fees are stated in the catalog and are legitimate charges.
The terms & conditions are listed in the catalog and on the web-site so the customer agrees to this when placing their order.
That said we will make a one-time exception and remove the charges so the account has a zero balance.
If I can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278.
Regarding case [redacted] for [redacted] zip code [redacted].
font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The complaint states Stoneberry refusing to post a payment made in August of 2014.
After reviewing our records I show the following payments were made.
5-01-2014 credit card payment received for $25.00 applied for May
5-31-2014 credit card payment received for $28.99 applied for June
8-01-2014 credit card payment received for $31.00, applied for July
8-29-2014 credit card payment received for $28.99, applied for August
10-01-2014 credit card payment received for $28.99, applied for Sept.
12-01-2014 credit card payment received for $30.00 applied for Nov.
12-31-2014 credit card payment received for $30.00 applied for Dec.
Payments received totaled $202.97. Before the order that was placed on 4-21-2014 there was a balance of $133.12.
The order placed on 4-21-2014 totaled $285.43.
There are 3 late fee charges of $15.00@ which I will have the credit dept. remove along with finance charges of $36.72.
Total charges credited will be $81.72. The remaining balance is $204.58.
Regarding case [redacted] for [redacted] zip code [redacted].
0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The complaint states Mr. [redacted]’s mother placed an order using a social security number and date of birth that did not match his.
Mr. [redacted] is requesting a copy of the order form stating his signature is not on the order form.
After speaking with the manager of our credit dept. he said we can send a copy of the order to Mr. [redacted] and I will send a copy to the Revdex.com as well.
We cannot however make any changes to the account until we receive a notarized letter with both Mr. [redacted]’s and his mother’s signature.
I will get copies of the order in the mail today so please allow 5 to 7 working days for those to arrive.
If I can be of further assistance I can be reached by email or at ###-###-#### ext. [redacted].
Regarding case [redacted] for [redacted] zip code [redacted].
font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The claim states the umbrella has a broken spring and is not under manufacture warranty.
I have checked and we are able to send a replacement umbrella.
Because the patio set is over 30 days we are unable to take the item back but feel this is a reasonable offer.
I HAVE BEEN TRYING TO CALL THIS COMPANY FOR SOME TIME NOW....
THEY NEED TO CALLME AT ###-###-####, THANKS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The complaint states having received item [redacted] (9 piece razor) but was missed the cover that goes over the battery.
underline;">
A cover was sent out on 7-2-2014 and you should be receiving it in the next week to 10 days. A refund of $10.52 for shipping and tax was credited to your account and your request for a 10-20% discount was noted.
I will have a 20% credit ($7.99) applied to your account leaving the balance on the account at $34.12.
I apologize for the poor service you received with the representatives you mentioned and will speak to [redacted] in customer service whom you mentioned resolved the issue.
If I can be of further assistance I can be reached by email or by calling ###-###-####.
I received a catalog that said I was approved for credit, so I ordered an exercise bike. The bike never came. I got a letter stating that I was NOT approved, but would be approved if I would send 25% of my order ($50.87).Scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will wait for further correspondence from Stoneberry to reply.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The complaint states having placed an order and returning both items ordered.
sans-serif;">After reviewing the account I saw where the items shipped were returned and there still being a balance on the account.
Typically the original shipping & return shipping charges are the responsibility of the customer.
There are also finance charges and late fees which are making the balance $77.60.
You also made a payment of $23.97.
Considering your request to clear the account and refund the $23.97 payment I am referring this to the credit dept.
I should hear back by Tuesday of next week and will contact the Revdex.com again with their response.
We ordered online. We had to wait for a letter that was coming, we found out, in 10 days. We went ahead and made the 10% payment which was $25. My husband gets an email 13 days later, that we will only be receiving 4 items, the other 6 were on back Order. I call to change items and was informed the items that were (back ordered) were cancelled. We have an email that shows an expected ship date. Then since we didn't get the full order they still took the full %10 from us. Also when we ordered the items were available, by the time they got our payment half our order was cancelled. No email or anything to inform us of a cancellation and still taking our money.
The umbrella is not sold separately so a credit is not an option.
Because of the time that has passed replacing the umbrella is what I am offering.
I will also check the account and if there are any late fees I will have those removed.
Typically when that much time has passed we would not do anything but I feel this is a fair and reasonable offer on the part of Stoneberry.
Regarding case [redacted] for [redacted] zip code [redacted].
The complaint...
states having a balance on her account after having paid off everything.After reviewing the account the following is what I found.
Order placed 12-31-2013 and shipped on 2-12-2014 totaling $267.97.
Payments were ok through Nov. of 2014 when a $40.00 payment was made leaving the balance at $70.93
No payments were received Dec. of 2014 or Jan. or Feb. 2015.
On 3-20-2015 a payment of $55.00 was made and at that time there were 3 late fee charges of $10.00 each which added to the balance of $70.93 and monthly finance charges of $5.67 making the balance on 3-19-2015 $106.60.
On 3-20-2015 we received a payment of $55.00 leaving a balance of $51.60 and another payment of $25.00 on 4-9-2015 at which time the balance was $26.60.
There was $5.25 in finance charges & a $10.00 late fee making the remaining balance $41.85.
Finance charges and late fees are stated in the catalog and are legitimate charges.
The terms & conditions are listed in the catalog and on the web-site so the customer agrees to this when placing their order.
That said we will make a one-time exception and remove the charges so the account has a zero balance.
If I can be of further assistance feel free to contact me by email or at 1-800-704-5480 ext. 4278.
[redacted]
Customer Service
Regarding case [redacted] for [redacted] zip code [redacted].
font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The complaint states Stoneberry refusing to post a payment made in August of 2014.
After reviewing our records I show the following payments were made.
5-01-2014 credit card payment received for $25.00 applied for May
5-31-2014 credit card payment received for $28.99 applied for June
8-01-2014 credit card payment received for $31.00, applied for July
8-29-2014 credit card payment received for $28.99, applied for August
10-01-2014 credit card payment received for $28.99, applied for Sept.
12-01-2014 credit card payment received for $30.00 applied for Nov.
12-31-2014 credit card payment received for $30.00 applied for Dec.
Payments received totaled $202.97. Before the order that was placed on 4-21-2014 there was a balance of $133.12.
The order placed on 4-21-2014 totaled $285.43.
There are 3 late fee charges of $15.00@ which I will have the credit dept. remove along with finance charges of $36.72.
Total charges credited will be $81.72. The remaining balance is $204.58.
Regarding case [redacted] for [redacted] zip code [redacted].
0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The complaint states Mr. [redacted]’s mother placed an order using a social security number and date of birth that did not match his.
Mr. [redacted] is requesting a copy of the order form stating his signature is not on the order form.
After speaking with the manager of our credit dept. he said we can send a copy of the order to Mr. [redacted] and I will send a copy to the Revdex.com as well.
We cannot however make any changes to the account until we receive a notarized letter with both Mr. [redacted]’s and his mother’s signature.
I will get copies of the order in the mail today so please allow 5 to 7 working days for those to arrive.
If I can be of further assistance I can be reached by email or at ###-###-#### ext. [redacted].
Regarding case [redacted] for [redacted] zip code [redacted].
font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255);">The claim states the umbrella has a broken spring and is not under manufacture warranty.
I have checked and we are able to send a replacement umbrella.
Because the patio set is over 30 days we are unable to take the item back but feel this is a reasonable offer.
I HAVE BEEN TRYING TO CALL THIS COMPANY FOR SOME TIME NOW....
THEY NEED TO CALLME AT ###-###-####, THANKS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The complaint states having received item [redacted] (9 piece razor) but was missed the cover that goes over the battery.
underline;">
A cover was sent out on 7-2-2014 and you should be receiving it in the next week to 10 days. A refund of $10.52 for shipping and tax was credited to your account and your request for a 10-20% discount was noted.
I will have a 20% credit ($7.99) applied to your account leaving the balance on the account at $34.12.
I apologize for the poor service you received with the representatives you mentioned and will speak to [redacted] in customer service whom you mentioned resolved the issue.
If I can be of further assistance I can be reached by email or by calling ###-###-####.
[redacted]
[redacted]
I received a catalog that said I was approved for credit, so I ordered an exercise bike. The bike never came. I got a letter stating that I was NOT approved, but would be approved if I would send 25% of my order ($50.87).Scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will wait for further correspondence from Stoneberry to reply.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The complaint states having placed an order and returning both items ordered.
sans-serif;">After reviewing the account I saw where the items shipped were returned and there still being a balance on the account.
Typically the original shipping & return shipping charges are the responsibility of the customer.
There are also finance charges and late fees which are making the balance $77.60.
You also made a payment of $23.97.
Considering your request to clear the account and refund the $23.97 payment I am referring this to the credit dept.
I should hear back by Tuesday of next week and will contact the Revdex.com again with their response.
[redacted]
Customer Service