Storyblocks Reviews (%countItem)
Storyblocks Rating
Address: 1515 N Courthouse Rd Ste 1000, Arlington, Virginia, United States, 22201-2939
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I subscribed to a year subscription to ***/Storyblocks which was set to expire April 16, 2020. I turned OFF auto-renew and left an expired credit card on file purposely because I did not want my credit card automatically charged $199. No one else has access to my account.
Because I had an expired card on file, I got emails reminders to update it along with a big yellow banner when I signed in to look at videos. I ignored the notices.
I responded back to one of the constant emails to tell them that I did not want to renew or update my credit card and to stop sending me notices. I have the email and their response.
So with that I thought the subscription would terminate 4/17/20. 4/15/20 I got a final email saying to update the card, I DID NOT.
On April 17, 2020, I get an alert from my bank that Storyblocks had taken $199 from my account. I was in shock. I did not update my credit card, I did not authorize the charge and I had auto-renew turned OFF.
I called Storyblocks and I got a 3rd party answering service. Kimberly stated that they would get back to me within 72 hours. With COVID19 and being out of work, a video subscription is NOT my priority, especially for that amount.
I logged into my Storyboooks account and for the first time, go to "My Account" section. "Magically" the card expiration date has been updated AND auto-renew turned on. I have no idea how they were able to do that. I called my bank, they said that since debit cards now keep the same number but just change the expiration date, they were able to charge my card. By default when THEY updated my card auto renew automatically turns on.
I am requesting a FULL refund for this unauthorized charge. It has to be illegal to update and charge someone's card without permission. Very unethical practices. Unbelievable that they do this.They updated my credit card. They turned on auto-renew and they charged my card without permission. Illegal...I will be contacting the police as well.
Hello,
I’m happy to help you out! First off, let me apologize for any confusion regarding your account. We are not able to bill an expired credit card, but some credit institutions offer a feature that will automatically update your information in our system (or any other online account). The idea is to make your online experience more convenient. With this option, when you receive a new card, you don’t have to update your credit card with every online merchant that you use. If this is not an option you are interested in, we would suggest speaking to your credit card company to opt out.
It appears that we have already issued a full refund for the transaction in question when we were first contacted about this on April 20 2020.
I'm sorry again for any miscommunication or confusion. Please let me know if there's anything else I can assist with.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It is inadequate. First, thank you for your reply, however, I called my bank immediately. They assured me that they do not give out nor update our debit card expirations dates. That would be giving them permission to control who can use our debit cards when they expire. Again, my bank did not update my debit card information on you website. They send us new cards and we can use them where WE decide to use them. No other company that I do business with did this. Just you.
Secondly, you stated that you would be happy to help me but you never stated your name or contact information. If you would take the time to check here on the Revdex.com, you have other complaints for the SAME thing.
The solution would be for you all to cease and desist from this fraudulent practice. Did you not read my complaint? You completely did not address the issue. You all 1) deliberately updated my debit card date without my consent, 2)turned on automatic renewal on my account so that you could charge it ongoing, 3) charged my card after I purposely let it expire. You bombarded me with emails and banners asking me to update my card. I replied and said NO. I could never have imagined that you would alter my account by changing my personal debit card. I purposely wanted my subscription to expire. That was my choice. I thought not updating my information would prevent you from charging my card but you STILL found a way to fraudulently charge it. Awful business practices. If you really want to be sincere about this, change your policies and procedures regarding this and contact me directly. So many people did get their money back and that is just wrong
Regards
Hello ***,
I am sorry that you are still unsatisfied. The service I mentioned in my previous message is sometimes references as "Card Updater Services" or "Card Refresher" and is commonly used by the major card providers such as ***, ***, *** and *** to provide uninterrupted service to any subscription services such as ***, ***, ***, and in this case, Storyblocks.
I also can confirm that our Support team member Jill discussed this with you several months ago and resolved the matter at that time by issuing you a full refund and fully removing the payment profile from our system. If you would like to reach me directly in the future, please send an email to [email protected] and ask for Christian - and I'll be happy to assist you directly!
Took money out of my back account with out my knowledge. I did not give my permission. I want money back.
Hello,
We received the following message from the customer on January 3 2020 regarding the issue. "I've tried calling a few times to notify you that you've been taking money out of my account authorized. There's been fragile activity on my bank account please stop process any transactions under my name. THANK YOU"
We always take any claims of fraudulent activity seriously, and work with customers to refund transactions being claimed as fraudulent, as well as implementing measures to ensure their billing profiles can never be billed again.
Since the customer's initial message from January 3 2020 indicated he had initiated the chargeback process with his bank, one of our customer service agent's informed the customer on January 3 2020 that if a customer contacts their bank and initiates the chargeback process before reaching out to us, we have to let that process complete itself for the funds to return to the customer. The customer replied January 3 2020 stating: "I never ordered your services and investigation is underway. I'll have the policy collect contact you directly.."
If a customer provides evidence that they have cancelled their request for a chargeback, we can always complete a refund directly. We have not yet received any additional communication from the customer that they have rescinded their chargeback process. If the customer does this - we can refund all transactions under the account. We have already taken the measures to prevent the customer's billing information from ever being charged again.
If the customer would like to receive the refund directly from Storyblocks, we are happy to assist when if the chargeback process is stopped. If the customer prefers to move forward with the chargeback process - we will need to wait for the process to conclude. Regardless of this - the customer will not be billed again in the future.
Please let us know if any additional information is required - or if the customer has a response. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Took money out of my back account with out my knowledge. I did not give my permission. I want money back.
Hello,
We received the following message from the customer on January 3 2020 regarding the issue. "I've tried calling a few times to notify you that you've been taking money out of my account authorized. There's been fragile activity on my bank account please stop process any transactions under my name. THANK YOU"
We always take any claims of fraudulent activity seriously, and work with customers to refund transactions being claimed as fraudulent, as well as implementing measures to ensure their billing profiles can never be billed again.
Since the customer's initial message from January 3 2020 indicated he had initiated the chargeback process with his bank, one of our customer service agent's informed the customer on January 3 2020 that if a customer contacts their bank and initiates the chargeback process before reaching out to us, we have to let that process complete itself for the funds to return to the customer. The customer replied January 3 2020 stating: "I never ordered your services and investigation is underway. I'll have the policy collect contact you directly.."
If a customer provides evidence that they have cancelled their request for a chargeback, we can always complete a refund directly. We have not yet received any additional communication from the customer that they have rescinded their chargeback process. If the customer does this - we can refund all transactions under the account. We have already taken the measures to prevent the customer's billing information from ever being charged again.
If the customer would like to receive the refund directly from Storyblocks, we are happy to assist when if the chargeback process is stopped. If the customer prefers to move forward with the chargeback process - we will need to wait for the process to conclude. Regardless of this - the customer will not be billed again in the future.
Please let us know if any additional information is required - or if the customer has a response. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Took money out of my back account with out my knowledge. I did not give my permission. I want money back.
Hello,
We received the following message from the customer on January 3 2020 regarding the issue. "I've tried calling a few times to notify you that you've been taking money out of my account authorized. There's been fragile activity on my bank account please stop process any transactions under my name. THANK YOU"
We always take any claims of fraudulent activity seriously, and work with customers to refund transactions being claimed as fraudulent, as well as implementing measures to ensure their billing profiles can never be billed again.
Since the customer's initial message from January 3 2020 indicated he had initiated the chargeback process with his bank, one of our customer service agent's informed the customer on January 3 2020 that if a customer contacts their bank and initiates the chargeback process before reaching out to us, we have to let that process complete itself for the funds to return to the customer. The customer replied January 3 2020 stating: "I never ordered your services and investigation is underway. I'll have the policy collect contact you directly.."
If a customer provides evidence that they have cancelled their request for a chargeback, we can always complete a refund directly. We have not yet received any additional communication from the customer that they have rescinded their chargeback process. If the customer does this - we can refund all transactions under the account. We have already taken the measures to prevent the customer's billing information from ever being charged again.
If the customer would like to receive the refund directly from Storyblocks, we are happy to assist when if the chargeback process is stopped. If the customer prefers to move forward with the chargeback process - we will need to wait for the process to conclude. Regardless of this - the customer will not be billed again in the future.
Please let us know if any additional information is required - or if the customer has a response. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
The company renewed automatically an account I let expire over a year ago. When I saw it and emailed a complete saying "Cancel and Refund Immediately", I got an email with a counter proposal and then they charged me a second time for an alternative service on their business. Apparently "Cancel and Refund" was not clear. Now I am out $300 during the holidays when I don't have spare cash to tie up.
Hello,
This customer's concern was addressed via a phone call on December 27 2019. Thank you. The customer was satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They have met the technical expectations but the level of effort I had to expend to reach a barely acceptable outcome while I am still out on bank fees so I'm concerned with the businesses practices. I won't know until next year if they try to renew.
Regards
The company renewed automatically an account I let expire over a year ago. When I saw it and emailed a complete saying "Cancel and Refund Immediately", I got an email with a counter proposal and then they charged me a second time for an alternative service on their business. Apparently "Cancel and Refund" was not clear. Now I am out $300 during the holidays when I don't have spare cash to tie up.
Hello,
This customer's concern was addressed via a phone call on December 27 2019. Thank you. The customer was satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They have met the technical expectations but the level of effort I had to expend to reach a barely acceptable outcome while I am still out on bank fees so I'm concerned with the businesses practices. I won't know until next year if they try to renew.
Regards
The company renewed automatically an account I let expire over a year ago. When I saw it and emailed a complete saying "Cancel and Refund Immediately", I got an email with a counter proposal and then they charged me a second time for an alternative service on their business. Apparently "Cancel and Refund" was not clear. Now I am out $300 during the holidays when I don't have spare cash to tie up.
Hello,
This customer's concern was addressed via a phone call on December 27 2019. Thank you. The customer was satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They have met the technical expectations but the level of effort I had to expend to reach a barely acceptable outcome while I am still out on bank fees so I'm concerned with the businesses practices. I won't know until next year if they try to renew.
Regards
This company has been charging me for a service I haven't used for years! They do not alert their victims to upcoming renewal and do not send out receipts. I found a charge by chance on my bank statement. When I approached them with the issue, they refused to refund, claiming I could have changed my subscription online any time. But I did not know I had a subscription (it's from 2017) and furthermore, you CANNOT change your subscription on line!
Hi there,
I'm so sorry for such a negative experience. I see you have not downloaded content since 2017. I have replied to your original email and issued that refund. Please see my detailed email response to your query.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I read the direct email and NO, I have *** and *** and *** and others and they ALWAYS alert me when they take money out of my account. You took money from my account without alerting me of your intent or issuing a receipt TWICE and I want BOTH payments back in my account. $149 for 2018, $149 for 2019. The very least you could do is send automated follow-ups to your customers when they haven't been to the website in a while. It is clear that you do this to people all the time. Your business is listed under a different name with the Revdex.com and you do not allow reviews or comments on your social media pages. I had to do some serious digging to find you, and most of your victims won't be able to handle the research. Your business model straddles the line of legal and is beyond immoral, I don't care who you think you can compare yourselves to.
Regards
This company has been charging me for a service I haven't used for years! They do not alert their victims to upcoming renewal and do not send out receipts. I found a charge by chance on my bank statement. When I approached them with the issue, they refused to refund, claiming I could have changed my subscription online any time. But I did not know I had a subscription (it's from 2017) and furthermore, you CANNOT change your subscription on line!
Hi there,
I'm so sorry for such a negative experience. I see you have not downloaded content since 2017. I have replied to your original email and issued that refund. Please see my detailed email response to your query.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I read the direct email and NO, I have *** and *** and *** and others and they ALWAYS alert me when they take money out of my account. You took money from my account without alerting me of your intent or issuing a receipt TWICE and I want BOTH payments back in my account. $149 for 2018, $149 for 2019. The very least you could do is send automated follow-ups to your customers when they haven't been to the website in a while. It is clear that you do this to people all the time. Your business is listed under a different name with the Revdex.com and you do not allow reviews or comments on your social media pages. I had to do some serious digging to find you, and most of your victims won't be able to handle the research. Your business model straddles the line of legal and is beyond immoral, I don't care who you think you can compare yourselves to.
Regards
They'll just steal from you indefinitely. They charge for an annual subscription whether you use it or not, and do not notify with a receipt. When you catch them, they refuse to refund and claim you can manage your subscription on their website. You can't manage your subscription on the website. It tells you when the subscription renews, but you cannot cancel or change your subscription except to upgrade, of course. They've been taking my money without notification for year.
This company has been charging me for a service I haven't used for years! They do not alert their victims to upcoming renewal and do not send out receipts. I found a charge by chance on my bank statement. When I approached them with the issue, they refused to refund, claiming I could have changed my subscription online any time. But I did not know I had a subscription (it's from 2017) and furthermore, you CANNOT change your subscription on line!
Hi there,
I'm so sorry for such a negative experience. I see you have not downloaded content since 2017. I have replied to your original email and issued that refund. Please see my detailed email response to your query.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I read the direct email and NO, I have *** and *** and *** and others and they ALWAYS alert me when they take money out of my account. You took money from my account without alerting me of your intent or issuing a receipt TWICE and I want BOTH payments back in my account. $149 for 2018, $149 for 2019. The very least you could do is send automated follow-ups to your customers when they haven't been to the website in a while. It is clear that you do this to people all the time. Your business is listed under a different name with the Revdex.com and you do not allow reviews or comments on your social media pages. I had to do some serious digging to find you, and most of your victims won't be able to handle the research. Your business model straddles the line of legal and is beyond immoral, I don't care who you think you can compare yourselves to.
Regards
They'll just steal from you indefinitely. They charge for an annual subscription whether you use it or not, and do not notify with a receipt. When you catch them, they refuse to refund and claim you can manage your subscription on their website. You can't manage your subscription on the website. It tells you when the subscription renews, but you cannot cancel or change your subscription except to upgrade, of course. They've been taking my money without notification for year.
They'll just steal from you indefinitely. They charge for an annual subscription whether you use it or not, and do not notify with a receipt. When you catch them, they refuse to refund and claim you can manage your subscription on their website. You can't manage your subscription on the website. It tells you when the subscription renews, but you cannot cancel or change your subscription except to upgrade, of course. They've been taking my money without notification for year.
They rebranded their website from audioblocks.com to storyblocks.com. I had a yearly subscription that I thought I remembered canceling about 2 years ago, but I found out recently it was not. Not only did they increase the price over the last couple of years from $99 to $149 without my knowledge, but when I called in to get it refunded, they told me they have a no refund policy.
I explained my situation, and that I had remembered trying to cancel years ago, and that I have not used their services for the last couple of years. They could see on their end that I had indeed not logged into the account for more than 2 years, but they only refunded me for 1 year. Therefore they get 2 stars. In my opinion, when you conveniently rebrand and bump your price up without the consent of your customers, you are somewhat scamming people.
They do provide a service, obviously it's not a very good one or I'd have used it more, but might be useful for someone. I am giving them at least 2 stars because they aren't all bad, and they did at least refund me one year.
I wouldn't recommend this company to anyone. Definitely do not sign up for a yearly subscription!
They rebranded their website from audioblocks.com to storyblocks.com. I had a yearly subscription that I thought I remembered canceling about 2 years ago, but I found out recently it was not. Not only did they increase the price over the last couple of years from $99 to $149 without my knowledge, but when I called in to get it refunded, they told me they have a no refund policy.
I explained my situation, and that I had remembered trying to cancel years ago, and that I have not used their services for the last couple of years. They could see on their end that I had indeed not logged into the account for more than 2 years, but they only refunded me for 1 year. Therefore they get 2 stars. In my opinion, when you conveniently rebrand and bump your price up without the consent of your customers, you are somewhat scamming people.
They do provide a service, obviously it's not a very good one or I'd have used it more, but might be useful for someone. I am giving them at least 2 stars because they aren't all bad, and they did at least refund me one year.
I wouldn't recommend this company to anyone. Definitely do not sign up for a yearly subscription!
They rebranded their website from audioblocks.com to storyblocks.com. I had a yearly subscription that I thought I remembered canceling about 2 years ago, but I found out recently it was not. Not only did they increase the price over the last couple of years from $99 to $149 without my knowledge, but when I called in to get it refunded, they told me they have a no refund policy.
I explained my situation, and that I had remembered trying to cancel years ago, and that I have not used their services for the last couple of years. They could see on their end that I had indeed not logged into the account for more than 2 years, but they only refunded me for 1 year. Therefore they get 2 stars. In my opinion, when you conveniently rebrand and bump your price up without the consent of your customers, you are somewhat scamming people.
They do provide a service, obviously it's not a very good one or I'd have used it more, but might be useful for someone. I am giving them at least 2 stars because they aren't all bad, and they did at least refund me one year.
I wouldn't recommend this company to anyone. Definitely do not sign up for a yearly subscription!
I bought a video from Storyblocks Video on 11/29/18 for $79.00 and only received and downloaded a 4 or 5 second video. It was a very bad quality video. I think they ripped me off and I did not get what I paid for. I want a refund. I want this review to appear on this website so others can read it. Their company name they go by is Footage Firm in Arlington. Please do not buy anything from them.
Hi ***,We apologize for any frustration you may have experienced using our service. I see you originally contacted us via email on November 30, 2018 and we responded to you on the same day. We followed up with you on December 4th, since we hadn't heard anything back yet, and you never responded to that follow up either.The clip is 12 seconds long, which we display when previewing the clip before downloading. The user has a chance to review the length and quality of the video before purchasing. I downloaded the specific video in question and was unable to replicate your issue. The video was 12 seconds and HD quality when downloaded.We are unable to refund this Marketplace purchase, as it has been over 3 months since the purchase and the contributor who created and uploaded the content has already been paid out. Alternatively, I'd be happy to provide you with a free 6 month subscription on the site, which includes free unlimited downloads from our Member Library. Feel free to reach out to us if you'd like to move forward with this offer!
I bought a video from Storyblocks Video on 11/29/18 for $79.00 and only received and downloaded a 4 or 5 second video. It was a very bad quality video. I think they ripped me off and I did not get what I paid for. I want a refund. I want this review to appear on this website so others can read it. Their company name they go by is Footage Firm in Arlington. Please do not buy anything from them.
Hi ***,We apologize for any frustration you may have experienced using our service. I see you originally contacted us via email on November 30, 2018 and we responded to you on the same day. We followed up with you on December 4th, since we hadn't heard anything back yet, and you never responded to that follow up either.The clip is 12 seconds long, which we display when previewing the clip before downloading. The user has a chance to review the length and quality of the video before purchasing. I downloaded the specific video in question and was unable to replicate your issue. The video was 12 seconds and HD quality when downloaded.We are unable to refund this Marketplace purchase, as it has been over 3 months since the purchase and the contributor who created and uploaded the content has already been paid out. Alternatively, I'd be happy to provide you with a free 6 month subscription on the site, which includes free unlimited downloads from our Member Library. Feel free to reach out to us if you'd like to move forward with this offer!
I bought a video from Storyblocks Video on 11/29/18 for $79.00 and only received and downloaded a 4 or 5 second video. It was a very bad quality video. I think they ripped me off and I did not get what I paid for. I want a refund. I want this review to appear on this website so others can read it. Their company name they go by is Footage Firm in Arlington. Please do not buy anything from them.
Hi ***,We apologize for any frustration you may have experienced using our service. I see you originally contacted us via email on November 30, 2018 and we responded to you on the same day. We followed up with you on December 4th, since we hadn't heard anything back yet, and you never responded to that follow up either.The clip is 12 seconds long, which we display when previewing the clip before downloading. The user has a chance to review the length and quality of the video before purchasing. I downloaded the specific video in question and was unable to replicate your issue. The video was 12 seconds and HD quality when downloaded.We are unable to refund this Marketplace purchase, as it has been over 3 months since the purchase and the contributor who created and uploaded the content has already been paid out. Alternatively, I'd be happy to provide you with a free 6 month subscription on the site, which includes free unlimited downloads from our Member Library. Feel free to reach out to us if you'd like to move forward with this offer!
I purchased a video from this company. I received an email so I can download the video. When I clicked on the website link to download the video, it played some of the video and it did not play the entire video. The Video played for six out of 12 seconds. I was expecting a longer video and I paid $79. Video really never downloaded to any device. I found the same video for free on YouTube. I emailed the company and told them the problem. I asked for A refund.