Storyblocks Reviews (%countItem)
Storyblocks Rating
Address: 1515 N Courthouse Rd Ste 1000, Arlington, Virginia, United States, 22201-2939
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I purchased a video from this company. I received an email so I can download the video. When I clicked on the website link to download the video, it played some of the video and it did not play the entire video. The Video played for six out of 12 seconds. I was expecting a longer video and I paid $79. Video really never downloaded to any device. I found the same video for free on YouTube. I emailed the company and told them the problem. I asked for A refund.
I purchased a video from this company. I received an email so I can download the video. When I clicked on the website link to download the video, it played some of the video and it did not play the entire video. The Video played for six out of 12 seconds. I was expecting a longer video and I paid $79. Video really never downloaded to any device. I found the same video for free on YouTube. I emailed the company and told them the problem. I asked for A refund.
I had canceled my subscription to the online Graphic Stock company in November 2017, through both my credit card company and on the phone with this business. My credit card company put a block on this merchant which changed its name and continued to bill me through Sept 2018. I disputed the charges with my credit card company and they were only able to issue me a refund for 90 days and advised me to contact the merchant now *** to request a refund for the other months that were billed. When I contacted them they told me the would not refund the other charges due to the fact that I contacted my credit card company first and not them. By doing so they stated the business would have to pay additional bank charges and it could also effect their rating with their bank.
Hello,
There is no account on file under the email address ***@***.com or the name ***. Please provide the correct information so that we can look into the situation further.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The account was under a no longer valid email please ask them to lookup ***@***.com
Regards
Hello,
We were able to locate the account once the correct email address was provided. Our records indicate that the account was created using a 7 day free trial sign up, which states that the account must be cancelled by the end of the 7 day trial period or it will automatically enroll into a paid monthly subscription. We inform all of our customers during the sign up process as well as in the confirmation email as to how the trials work on our site. The customer should also ensure that they are checking their billing statements to make sure they are aware of all charges that are being processed using their credit or debit card.
Our records also indicate that the most recent charges have been disputed with the bank, therefore the disputes will have to be processed through the bank as we can not refund charges that are being handled via the bank. Additionally, our system only allows us to refund the most recent 6 months worth of charges, therefore the only refunds we would be able to process would be for April, May and June of 2018 as July, August and September were the charges disputed with the bank.
Thank you
I had canceled my subscription to the online Graphic Stock company in November 2017, through both my credit card company and on the phone with this business. My credit card company put a block on this merchant which changed its name and continued to bill me through Sept 2018. I disputed the charges with my credit card company and they were only able to issue me a refund for 90 days and advised me to contact the merchant now *** to request a refund for the other months that were billed. When I contacted them they told me the would not refund the other charges due to the fact that I contacted my credit card company first and not them. By doing so they stated the business would have to pay additional bank charges and it could also effect their rating with their bank.
Hello,
There is no account on file under the email address ***@***.com or the name ***. Please provide the correct information so that we can look into the situation further.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The account was under a no longer valid email please ask them to lookup ***@***.com
Regards
Hello,
We were able to locate the account once the correct email address was provided. Our records indicate that the account was created using a 7 day free trial sign up, which states that the account must be cancelled by the end of the 7 day trial period or it will automatically enroll into a paid monthly subscription. We inform all of our customers during the sign up process as well as in the confirmation email as to how the trials work on our site. The customer should also ensure that they are checking their billing statements to make sure they are aware of all charges that are being processed using their credit or debit card.
Our records also indicate that the most recent charges have been disputed with the bank, therefore the disputes will have to be processed through the bank as we can not refund charges that are being handled via the bank. Additionally, our system only allows us to refund the most recent 6 months worth of charges, therefore the only refunds we would be able to process would be for April, May and June of 2018 as July, August and September were the charges disputed with the bank.
Thank you
On June 15 2018 I took out a monthly subscription to download royalty free photographs. Their platform prevented me from downloading clips from their subscription based service. I cancelled because I couldn't find a way to download their clips. So, I cancelled thinking the whole thing was a scam because I was being prompted all the time to upgrade to a more expensive service. After which time, I received a system generated requesting me to think again. I clicked to reactivate my account but since then, I have been unable to have my account reactivated. The customer service assured me it would be reactivated - it hasn't. I kept emailing but to no avail. I now want my money refunded in full and I will purchase my clips elsewhere.
Hello,
1. The customer did not create an account on our stock photography site, they created an account on our stock video site.
2. The customer was flagged for fraud for multiple reasons.
3. The customer emailed repeatedly over the weekend, when our offices are not open.
4. The customer used abusive language towards our agent.
5. The customer has been refunded and has not downloaded any content.
76. Due to the fact the account was flagged as fraud for multiple reasons, the customer's abusive behavior towards support agents, and the fact that we have already issued a refund we will not be re-instating the account and we have set the account so that it can not be reactivate. The customer's refund was processed on June 15, 2018. As he is an international customer the funds can take up to 10 business days to post back. He has received a confirmation email of the refund.
On June 15 2018 I took out a monthly subscription to download royalty free photographs. Their platform prevented me from downloading clips from their subscription based service. I cancelled because I couldn't find a way to download their clips. So, I cancelled thinking the whole thing was a scam because I was being prompted all the time to upgrade to a more expensive service. After which time, I received a system generated requesting me to think again. I clicked to reactivate my account but since then, I have been unable to have my account reactivated. The customer service assured me it would be reactivated - it hasn't. I kept emailing but to no avail. I now want my money refunded in full and I will purchase my clips elsewhere.
Hello,
1. The customer did not create an account on our stock photography site, they created an account on our stock video site.
2. The customer was flagged for fraud for multiple reasons.
3. The customer emailed repeatedly over the weekend, when our offices are not open.
4. The customer used abusive language towards our agent.
5. The customer has been refunded and has not downloaded any content.
76. Due to the fact the account was flagged as fraud for multiple reasons, the customer's abusive behavior towards support agents, and the fact that we have already issued a refund we will not be re-instating the account and we have set the account so that it can not be reactivate. The customer's refund was processed on June 15, 2018. As he is an international customer the funds can take up to 10 business days to post back. He has received a confirmation email of the refund.
On June 15 2018 I took out a monthly subscription to download royalty free photographs. Their platform prevented me from downloading clips from their subscription based service. I cancelled because I couldn't find a way to download their clips. So, I cancelled thinking the whole thing was a scam because I was being prompted all the time to upgrade to a more expensive service. After which time, I received a system generated requesting me to think again. I clicked to reactivate my account but since then, I have been unable to have my account reactivated. The customer service assured me it would be reactivated - it hasn't. I kept emailing but to no avail. I now want my money refunded in full and I will purchase my clips elsewhere.
Hello,
1. The customer did not create an account on our stock photography site, they created an account on our stock video site.
2. The customer was flagged for fraud for multiple reasons.
3. The customer emailed repeatedly over the weekend, when our offices are not open.
4. The customer used abusive language towards our agent.
5. The customer has been refunded and has not downloaded any content.
76. Due to the fact the account was flagged as fraud for multiple reasons, the customer's abusive behavior towards support agents, and the fact that we have already issued a refund we will not be re-instating the account and we have set the account so that it can not be reactivate. The customer's refund was processed on June 15, 2018. As he is an international customer the funds can take up to 10 business days to post back. He has received a confirmation email of the refund.
Purchased what was described as "unlimited downloads of over 120,000 video clips", paid $99 with *** card online. When I tried to download, was given option to upgrade for an additional fee. I declined. Then I put the clip I wanted to download in my cart, was told that I would have to be $499 for the clip. I called to get a refund, spoke to an answering service who told me that there policy is no refunds. I asked to speak with in the business office and I was told it would take 7-10 business days to receive a return call.
Hello,Thank you for contacting us. I'll be happy to help you out!First, I apologize for any confusion regarding your subscription. The clip you've selected to add to your cart is actually part of a separate service called the third-party contributor Marketplace, where contributors upload content directly and make 100% commission on every sale. We don't make an extra penny from these purchases because we don't own that content. You can think of the Marketplace as our way of connecting you with artists who are outside of our budgetary constraints. Since we don't take a cut, we can offer these clips at a discounted rate versus our competitors, saving you money. The library where you can take advantage of unlimited HD downloads is the Membership Library, denoted by the red hexagon with the infinity symbol in the middle. This library contains over 115,000 stock clips clips we've purchased for the site that you can download with your subscription at no extra cost. That's because we purchase this content upfront. You can also filter your search results so you only see Membership clips. Simply select the "Membership Content" check box at the top of any search or browsing results page.The Marketplace is totally optional. We're always going to have the Membership Library and we're investing in it more than ever. If you can't find what you need in the Membership Library, you can look in the Marketplace and get a better deal than other stock sites, who charge more and give their artists less - plus without an Membership Library at your disposal. I hope this clears things up! For more information about the Marketplace, follow this link: http://support.***Please let me know if you have any additional questions about the Marketplace or your account.Have a great day!
Purchased what was described as "unlimited downloads of over 120,000 video clips", paid $99 with *** card online. When I tried to download, was given option to upgrade for an additional fee. I declined. Then I put the clip I wanted to download in my cart, was told that I would have to be $499 for the clip. I called to get a refund, spoke to an answering service who told me that there policy is no refunds. I asked to speak with in the business office and I was told it would take 7-10 business days to receive a return call.
Hello,Thank you for contacting us. I'll be happy to help you out!First, I apologize for any confusion regarding your subscription. The clip you've selected to add to your cart is actually part of a separate service called the third-party contributor Marketplace, where contributors upload content directly and make 100% commission on every sale. We don't make an extra penny from these purchases because we don't own that content. You can think of the Marketplace as our way of connecting you with artists who are outside of our budgetary constraints. Since we don't take a cut, we can offer these clips at a discounted rate versus our competitors, saving you money. The library where you can take advantage of unlimited HD downloads is the Membership Library, denoted by the red hexagon with the infinity symbol in the middle. This library contains over 115,000 stock clips clips we've purchased for the site that you can download with your subscription at no extra cost. That's because we purchase this content upfront. You can also filter your search results so you only see Membership clips. Simply select the "Membership Content" check box at the top of any search or browsing results page.The Marketplace is totally optional. We're always going to have the Membership Library and we're investing in it more than ever. If you can't find what you need in the Membership Library, you can look in the Marketplace and get a better deal than other stock sites, who charge more and give their artists less - plus without an Membership Library at your disposal. I hope this clears things up! For more information about the Marketplace, follow this link: http://support.***Please let me know if you have any additional questions about the Marketplace or your account.Have a great day!
Purchased what was described as "unlimited downloads of over 120,000 video clips", paid $99 with *** card online. When I tried to download, was given option to upgrade for an additional fee. I declined. Then I put the clip I wanted to download in my cart, was told that I would have to be $499 for the clip. I called to get a refund, spoke to an answering service who told me that there policy is no refunds. I asked to speak with in the business office and I was told it would take 7-10 business days to receive a return call.
Hello,Thank you for contacting us. I'll be happy to help you out!First, I apologize for any confusion regarding your subscription. The clip you've selected to add to your cart is actually part of a separate service called the third-party contributor Marketplace, where contributors upload content directly and make 100% commission on every sale. We don't make an extra penny from these purchases because we don't own that content. You can think of the Marketplace as our way of connecting you with artists who are outside of our budgetary constraints. Since we don't take a cut, we can offer these clips at a discounted rate versus our competitors, saving you money. The library where you can take advantage of unlimited HD downloads is the Membership Library, denoted by the red hexagon with the infinity symbol in the middle. This library contains over 115,000 stock clips clips we've purchased for the site that you can download with your subscription at no extra cost. That's because we purchase this content upfront. You can also filter your search results so you only see Membership clips. Simply select the "Membership Content" check box at the top of any search or browsing results page.The Marketplace is totally optional. We're always going to have the Membership Library and we're investing in it more than ever. If you can't find what you need in the Membership Library, you can look in the Marketplace and get a better deal than other stock sites, who charge more and give their artists less - plus without an Membership Library at your disposal. I hope this clears things up! For more information about the Marketplace, follow this link: http://support.***Please let me know if you have any additional questions about the Marketplace or your account.Have a great day!
avoid !!
RIP OFF WARNING.
I used them over a year ago and then they charged my credit card another $149.00 a year later without my consent. I put in a chargeback and they refused it. This company is crap. A decent company would have accepted a chargeback especially when there were no products or service exchanged. They just went into their files and randomly charged my card they had on file. Sleezy business practices for sure.
avoid !!
RIP OFF WARNING.
I used them over a year ago and then they charged my credit card another $149.00 a year later without my consent. I put in a chargeback and they refused it. This company is crap. A decent company would have accepted a chargeback especially when there were no products or service exchanged. They just went into their files and randomly charged my card they had on file. Sleezy business practices for sure.
BEWARE! Billing of annual subscription is a SCAM!!
Insufficient disclosure of auto renewal; No opt-in; No Opt-out at time of purchase.
At 4:12am on 12/31/17 I received a $149 charge to my bank card from Video Blocks. At 7:58am that same morning I contacted their customer service department to request a refund. The third party operator could not help me but agreed to forward my request. I received an email reply from Tyran at 11:55am telling me that their "goal is to be as transparent as possible" but they "are unable to issue a full refund". But, if I like they can refund $50 and sell me an additional year for $99. She claims to have sent a reminder 30 days prior and that it was presented as a promotional email. It's disingenuous to send a promotional email as cover for an auto renewal notice. Ethical companies are forthright and put "Auto renewal" or something relevant in subject line. It's obvious that this company is more concerned about the MONEY than ethics, transparency, or customer satisfaction.
Perhaps customer retention is low and they depend on unwarranted/unearned enrichment to boost the bottom line.
Hello,
Our records indicate that the customer was issued a refund on January 4th and did not wait for a resolution from our support team before submitting a complaint to the Revdex.com.
Thank you
Revdex.com:
Thank you for your assistance in resolving my complaint. I have reviewed the response made by the business in reference to complaint ID. You should know that Footage Films aka VideoBlocks issued a full refund at 8:16 pm on 1/4. I have no doubt that the refund is a direct result of the Revdex.coms inquiry. It is disingenuous for them to claim that I failed to wait for a resolution. They made their position very clear. I'm pleased that they changed their position. Regardless of their deceit I accept this resolution.
Regards
BEWARE! Billing of annual subscription is a SCAM!!
Insufficient disclosure of auto renewal; No opt-in; No Opt-out at time of purchase.
At 4:12am on 12/31/17 I received a $149 charge to my bank card from Video Blocks. At 7:58am that same morning I contacted their customer service department to request a refund. The third party operator could not help me but agreed to forward my request. I received an email reply from Tyran at 11:55am telling me that their "goal is to be as transparent as possible" but they "are unable to issue a full refund". But, if I like they can refund $50 and sell me an additional year for $99. She claims to have sent a reminder 30 days prior and that it was presented as a promotional email. It's disingenuous to send a promotional email as cover for an auto renewal notice. Ethical companies are forthright and put "Auto renewal" or something relevant in subject line. It's obvious that this company is more concerned about the MONEY than ethics, transparency, or customer satisfaction.
Perhaps customer retention is low and they depend on unwarranted/unearned enrichment to boost the bottom line.
Hello,
Our records indicate that the customer was issued a refund on January 4th and did not wait for a resolution from our support team before submitting a complaint to the Revdex.com.
Thank you
Revdex.com:
Thank you for your assistance in resolving my complaint. I have reviewed the response made by the business in reference to complaint ID. You should know that Footage Films aka VideoBlocks issued a full refund at 8:16 pm on 1/4. I have no doubt that the refund is a direct result of the Revdex.coms inquiry. It is disingenuous for them to claim that I failed to wait for a resolution. They made their position very clear. I'm pleased that they changed their position. Regardless of their deceit I accept this resolution.
Regards
BEWARE! Billing of annual subscription is a SCAM!!
Insufficient disclosure of auto renewal; No opt-in; No Opt-out at time of purchase.
At 4:12am on 12/31/17 I received a $149 charge to my bank card from Video Blocks. At 7:58am that same morning I contacted their customer service department to request a refund. The third party operator could not help me but agreed to forward my request. I received an email reply from Tyran at 11:55am telling me that their "goal is to be as transparent as possible" but they "are unable to issue a full refund". But, if I like they can refund $50 and sell me an additional year for $99. She claims to have sent a reminder 30 days prior and that it was presented as a promotional email. It's disingenuous to send a promotional email as cover for an auto renewal notice. Ethical companies are forthright and put "Auto renewal" or something relevant in subject line. It's obvious that this company is more concerned about the MONEY than ethics, transparency, or customer satisfaction.
Perhaps customer retention is low and they depend on unwarranted/unearned enrichment to boost the bottom line.
Hello,
Our records indicate that the customer was issued a refund on January 4th and did not wait for a resolution from our support team before submitting a complaint to the Revdex.com.
Thank you
Revdex.com:
Thank you for your assistance in resolving my complaint. I have reviewed the response made by the business in reference to complaint ID. You should know that Footage Films aka VideoBlocks issued a full refund at 8:16 pm on 1/4. I have no doubt that the refund is a direct result of the Revdex.coms inquiry. It is disingenuous for them to claim that I failed to wait for a resolution. They made their position very clear. I'm pleased that they changed their position. Regardless of their deceit I accept this resolution.
Regards
Graphic Stock has now changed their name to *** and address listed is: ***, Suite *** Arlington, VA ***
I purchased an unlimited subscription for downloading images and it expires 12/30/17. Many of the images do not work for United States food websites and I had a hard time finding something suitable for my website since the name change. Since October 2017 the only images that *** shows me in my search is images that cost $3.99 each. It never did that before. I emailed them the beginning of the week and asked them why the search results are images that cost $3.99 each and still have not heard from them. They did not fulfill their contract with me.
Account Status:
Active
Payment Type:
Recurring
Renewal Date:
12/30/2017
Downloads Remaining Today:
Unlimited
You have 1 month, 21 days until your account renews.
$74 1st year offer, renews at $99
Current Subscription:
$99 /yr.
Past Invoices:
31st Dec, 2016
View full invoice history
Subscription Confirmation from GraphicStock
Transaction Details
Transaction ID: ***
Transaction Date: December 31, 2016
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Your Subscription Details
GraphicStock Account Type
12 Months of Unlimited Downloads
$74.00 USD
Total: $74.00 USD
The charge may show as "Footage Firm" or "VideoBlocks" on your credit card statement.
All media licensed on GraphicStock is licensed under the GraphicStock Royalty-Free
- - - - - - - - - - - - - - - - - - - - -
1st Complaint:
Graphic Stock
Subject: Clip Error Report: Vegetables
JUL 12, 2017 | 03:53PM EDT
Jared G replied:
It looks like *** may have a program that credits photos. The photos on our website are royalty free but they where created by an artist. You may want to contact *** to see if this can be removed.
Thank you for contacting GraphicStock.
JUL 12, 2017 | 11:16AM EDT
Thank You.
Clip: Vegetables
Problem: Other
Description: Downloaded this on January 9, 2017 and when I used it on ***, it shows the name of the photographer. I thought my subscription covered this.
Hello,
We have not received any emails to our support email address from ***@***.com.
In September we emailed all of our customers and explained our re-brand as well as the addition of the Photo Marketplace, which is where the images with the $3.99 price
tag are coming from. We have not removed any content from our Member Library, we have actually added continually to that library. The Photo Marketplace is an additional
feature we have added to our site, so that our customers can find content that we do not have in our subscription library. As an active member with a paid subscription you
are receiving a 60% discount off the content in the Marketplace, people who purchase from the Marketplace as non-members pay $9.99 per image. We also provide
information about the Marketplace on our FAQ page. This is a new feature to the site, nothing has been removed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: what they stated didn't even address my complaint. EVERY one of the images that are shown on a general keyword are ALL $3.99 - no images shown are included in my subscription.
Regards
Graphic Stock has now changed their name to *** and address listed is: ***, Suite *** Arlington, VA ***
I purchased an unlimited subscription for downloading images and it expires 12/30/17. Many of the images do not work for United States food websites and I had a hard time finding something suitable for my website since the name change. Since October 2017 the only images that *** shows me in my search is images that cost $3.99 each. It never did that before. I emailed them the beginning of the week and asked them why the search results are images that cost $3.99 each and still have not heard from them. They did not fulfill their contract with me.
Account Status:
Active
Payment Type:
Recurring
Renewal Date:
12/30/2017
Downloads Remaining Today:
Unlimited
You have 1 month, 21 days until your account renews.
$74 1st year offer, renews at $99
Current Subscription:
$99 /yr.
Past Invoices:
31st Dec, 2016
View full invoice history
Subscription Confirmation from GraphicStock
Transaction Details
Transaction ID: ***
Transaction Date: December 31, 2016
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Your Subscription Details
GraphicStock Account Type
12 Months of Unlimited Downloads
$74.00 USD
Total: $74.00 USD
The charge may show as "Footage Firm" or "VideoBlocks" on your credit card statement.
All media licensed on GraphicStock is licensed under the GraphicStock Royalty-Free
- - - - - - - - - - - - - - - - - - - - -
1st Complaint:
Graphic Stock
Subject: Clip Error Report: Vegetables
JUL 12, 2017 | 03:53PM EDT
Jared G replied:
It looks like *** may have a program that credits photos. The photos on our website are royalty free but they where created by an artist. You may want to contact *** to see if this can be removed.
Thank you for contacting GraphicStock.
JUL 12, 2017 | 11:16AM EDT
Thank You.
Clip: Vegetables
Problem: Other
Description: Downloaded this on January 9, 2017 and when I used it on ***, it shows the name of the photographer. I thought my subscription covered this.
Hello,
We have not received any emails to our support email address from ***@***.com.
In September we emailed all of our customers and explained our re-brand as well as the addition of the Photo Marketplace, which is where the images with the $3.99 price
tag are coming from. We have not removed any content from our Member Library, we have actually added continually to that library. The Photo Marketplace is an additional
feature we have added to our site, so that our customers can find content that we do not have in our subscription library. As an active member with a paid subscription you
are receiving a 60% discount off the content in the Marketplace, people who purchase from the Marketplace as non-members pay $9.99 per image. We also provide
information about the Marketplace on our FAQ page. This is a new feature to the site, nothing has been removed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: what they stated didn't even address my complaint. EVERY one of the images that are shown on a general keyword are ALL $3.99 - no images shown are included in my subscription.
Regards
The website offered a free 7 day trial. They automatically charged me $99 on the 8th day before I could cancel the account. Their advertising and cancellation process was both deceptive and confusing. I requested a refund but they refused.
The customer was refunded on August 17th.
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
The website offered a free 7 day trial. They automatically charged me $99 on the 8th day before I could cancel the account. Their advertising and cancellation process was both deceptive and confusing. I requested a refund but they refused.
The customer was refunded on August 17th.
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
I signed up for a 7 day free trial with this company. I was required to add my debit card. I had no interest in signing up for a paid membership. On the 7th day I logged into the website to cancel my subscription. I thought everything was taken care of. The next morning I was charged $49.99 for the monthly membership fee. I cancelled in the appropriate time frame. somehow their system did not recognize it and they are refusing to refund my money. it's been less than 12 hours!
Hello,
Our records show this customer was issued a refund in full on August 10th, 2017 at 11:56am.