Student Loan Financial Assistance

I was recently scammed by this company. They led me into believing they were a consolidation company associated with the US Department of Education. I believed them because they assured me that they were here to help gather my multiple loans together and create a plan to pay them off at once instead of separately. When I called the US department of Education I discovered that zero amount of the $500 I had paid to SLFA was accredited to my student loans. I felt very betrayed and lied to. On a different occasion I had received notification that my financial aid account had been used by an unauthorized user shortly after that. They will take your information and use it to collect personal data about you. It is a complete violation of privacy and the company needs to stop manipulating students into believing their services are helping relieve their debt. They will try to present themselves as the victim by stating they are not affiliated with the US Department of Education, and are concerned with helping students relieve their debt, while the US department of education is out to scam you of more money. When I questioned their credentials, and confronted them that the US Department of Education had advised me to not work with them since none of the funds I had paid SLFA had gone toward my balance, they responded that the US Department of Education is trying to get more money from me and that they were the ones trying to scam me. After realizing this they have continually tried to call me over and over for my next payment, when I answer I hear suspicious background noise, very low quality sound. This company is composed of a crew of fraudulent “employees” who are trained to manipulate students. BEWARE and do NOT believe their website

I think this company is a total fraud and they force you into things you don't want to do

On 3/16/2020 I received a from a voice message from a person by name of Patty S. Regarding my student loan. When I returned the call the same day, I was under the impression that it was my current student loan. After speaking to a CSR from that company The verification department was suppose to verified all my information and get a verbal confirmation from me to continue the process with the verification. Since the verification dept was not available at the moment, they said they would call me back. While I waited for a call back, I looked up the company to verified if it was my actual student loan company and seen all the bad reviews from other consumers that had issues with the company. When they finally called me back, I did not answers their call, I then get a text message from that company saying they are unable to verified my information and were unable to continue with the process of my application, which I then figured they wouldn't debt my account. On 4/8/2020 I see that my account was debt $200, I called them and I advice them on the reason why I did not wanted to continue on doing business with them and to refund my money back to my account. The CSR confirm they would refund a portion of the money and it would take 2 to 5 business day. I called back on 4/16/2020 to ask them what happen to my refund, the guy that answer by the name of Jerry, said my request has not been approved yet and it would take longer then what was originally said to me. So I advice him that I would call my bank to get a full refund back...his comment back to me was "Good luck with that" and hung up. This company does not want to help you fix your student loan, they just want your money.

Trusted them to get me set up on a lower payment plan. They said that they would work with the department of education. Started in November my service had sent me a bill for over $500. Which is why I reached out to them. After I paid $391, 3 times total $1173 I was unable to reach them for several weeks. Received another bill from my servicer for over $500. Closed my bank account, because even my bank thought it was a scam since they also could not reach them. did my own application with department of education. When I was finally able to get ahold of them I got told different things from several different people. They refused to give me my $ back since I had to do my application and do my own work I explained that I felt like their service was a lie. They refused to give me any money back. Bank did a charge back and was about to get one of my $391 payments back. Still out $782 for them basically doing nothing in the end. Very disappointed and feel like this is all a scam and a lie. They did do the follow through and did not finish what the money was supposed to go towards in the first place. Have probably 10 different numbers provided to me to call and over half say no longer in service. Just want the rest of my refund. They dropped the ball, didnt finalize anything. Didn't get what I had agreed to accomplished. When I couldnt reach them, they stated that they are also effected with Covid 19, which I understand but no follow through? Website was never update. Had one of them say that our website isn't always reliable? Never disappointed, I did try to work with them, but they said they did the work. I dont see how they did when my payment went back to what it was before it I asked for their service.

Mr. Robert M was pressuring me to purchase the services that the company offers and I informed him that although I am interested in the program I would rather wait until a later date to purchase. I asked to bookmark the process and he told me he didn't understand why I was procrastinating so I reiterated my stance and then the call was lost dropped etc. I assumed that M was upset and had termed the call which was fine by me. I later received a threatening email from M stating that he couldn't believe I had just done that after all he has done for me. He also threatened me that I would never receive any help from this company in the future.

In February 2020 I contacted this company and spoke to Austen K who walked me through the process of signing up with his company for student loan repayments. I am 71 years old and I don,t think I understood everything or It was presented in a way that seemed advantageous to me. I specially asked if the company was Revdex.com approved and was told it was. The company I was with contacted me today to see how I was doing. I was astounded to find SLFA was not a reputable company, they had put my payments on forbearance while taking out their money. They were suppose to contact the former company SLAC and let them know what was going on. I am very upset about this. I have restarted my program with SLAC and Great Lakes. I have also sent a message to SLFA telling them of the situation as I was given phone numbers that were not in service and another number that was too busy to answer. actually the response was stop talking to end the call. Tomorrow I will call my bank to stop payments.

I started the loan forgiveness program in September. In October, November and December I paid $204.00 each month to have my loan payment reduced. The only thing this company did was submit a forbearance in my name, which was not needed at the time. On February 12, 2020 I contacted them regarding this program because I had not heard anything and my first payment was due on February 8, 2020 so it was late. I spoke with Christian C (*** ex ***) who submitted another forbearance request and advised that the process would be completed shortly. On March 12, 2020 - I had not heard anything from them and attempted to call numerous times to cancel my account with this company and received a refund. After speaking with 2 people, who did not offer then names, the call was disconnected, when I called back it was determined that they blocked my phone number. On March 13, 2020 I used my mother's cell phone and was able to reach them. I submitted a request for the refund again, and was told I would hear back by Monday, March 16, 2020. I waited a day and have not heard back from them and my phone number is still blocked.

I was contacted in approximately November to lower my student loan payments from $635 to $214 with stipulations (payments for 3 months of $238 and then $10 to the company and $214 to the loans). I was given a log-in and password to set up my account THAT NEVER WORKED. When I tried to contact the company, at first they sent me the EXACT SAME username and password. When I tried to call the company to cancel the payment plan I was on, they haven't responded or called me back. I have been unable to speak to a representative in order to cancel the plan. Meanwhile I am still paying $10 a month to a company that is a SCAM. This "company" did NOT follow through on their word to "lower my monthly student loan payments".

In Oct. 2019 SLFA contacted me, out of the blue. I gave them all the info they asked for to consolidate my graduate student loans and to repay them through Pay As You Earn, an income-based plan to be re-evaluated annually. I first had to pay SLFA three payments of $249.00 to finish the processing. Over the phone, they said this processing would make it so they'd pay off the balance to OSLA, the loan servicer I had when SLFA called me in Oct. 2019. An email they sent me on Oct. 23, 2019 said "You wont need to make any payments to your current servicer while your repayment terms are being reconstructed."

SLFA removed payments of $249 from my personal checking account on Nov. 25, 2019, and Dec. 24, 2019. I contacted them on Dec. 24 asking what was going on; I had mistaken the terms and thought they were taking out too many payments. They never replied to that email. Since Dec. 24, 2019, OSLA has been contacting me with past due notices. SLFA has called me about other matters since then, something vague about action being needed on my part. I spoke to a human on Feb. 18, 2020. That person said my account was caught up and no action was needed. I told them I was getting messages from OSLA about an overdue balance. The rep said SLFA had paid OSLA and that I didn't need to worry about it. After receiving another email from OSLA on March 12, I've called the number on SLFA's website 4 times. An automated message about how good their plan is plays over and over again, but no one comes to the phone. No one replies to email. No one replies to the online contact form. I have checked my spam folder, and nothing is there. I received another past due email from OSLA on March 16, so I decided to contact the Revdex.com.

This company stated they are affiliated with DOE when making calls to customers. When I asked probing questions, the rep took my call told me that Revdex.com has only lies against them. I said that we could clear it up with call to DOE to resolve since she kept saying their business was affiliated with..then the rep changed her tune and said they wouldn't be in this type of business if DOE didn't "condone" their activities and allow them to do their type of work.
I advised them they had numerous complaints on alot of sites, including Revdex.com. That is when the rep from this company said since I "didn't" want "help" then she had to go then she hung up.
This company is not legit!! SCAMMERS is what they are .

I would recommend doing your research before you start officially doing business with them. I started working with a guy named Omar feb 11th a week later after second thought I canceled feb 20th.. he began to ignore my calls. I was transferred to cancel my account, after all day of run around phone calls, and was told that I would get a full refund 7-10 business days along with an cancelation email. After 7-10 days came and went I called in again and eventually got Josh C! He is amazing!!! He actually took and returned my phone calls, was giving me truthful information and very professional. He informed me that because I paid a larger amount they would split it and I would receive two checks by the end of the month. There was a slight delay in getting that information so I did file a charge back with my bank, afraid I wouldn't get my money, but they were about to send them out. For those who are curious everything told to me about services provided reflected also in my contract. I had access to my profile so I could monitor the progress and I know they were legit because my loan was reflecting what was being told/in my contract. Truthfully they only seem to get frustrating when you want a refund.. that's when run arounds started. I would say if your told 7-10 business days it's most likely actually around 21 days. Ask for Josh Josh Josh!!! I do not believe they are a scam I think people misunderstand or had a poor representative.

I was advised that I was in a program and they already took my money for my account. I contacted Department of Education and they told me this company was misleading me because loan forgiveness can only be done by Department of Education and it does not take the 6 months to get consolidated and to get everything squared away. I keep trying to call and only get people who do not speak good english or a voice machine. I would like to get my money back because I am not paying anything toward my actual loans. I am working with the Department of Education for free.

SCAM! SLFA misrepresents itself on the phone, leading Fed student loan holders to believe they're affiliated with the DOE and must use them to consolidate. They took my money and did not provide the services promised. They so messed up my account that the DOE still has my account on hold 4 months later while they try to fix SLFA's many errors. They almost cost me all my loan forgiveness time, saved only because the DOE alerted me. DOE and the Attorney General says Federal Consumer Financial Protection Bureau (CFPB) posted a consumer advisory about student loan debt relief at www.consumerfinance.gov/about-us/blog/consumer-advisory-student-loan-debt-relief...⇄ They suggested I file complaints against SLFA and consider bringing a civil action through the courts for damages, attorney’s fees and court costs under my state's Deceptive and Unfair Trade Practices Act. I will not stop until SLFA issues a full refund for money I paid for services not rendered. That is not only Deceptive and Unfair Trade Practices but is also BREACH OF CONTRACT.

Fast and easy to work with! Helped me and my wife!

I would like to thank Josh C for all of his help and knowledge. Thank you for thoroughly explaining my payment arrangement and taking the time explaining the details of my payment options. The phone call I had today with Josh and the representative before him (don't remember his name I'm sorry) was by far the best customer experience I've had with this company. I appreciate the transparency and the great customer service. Thank you again!

Kauai was not only very professional but extremely helpful and understanding. He made what could have been a difficult conversation into one that was enjoyable. A real top notch employee.

I found out this is not legitimate Company. Thsy hsve tooken teo paymrnyd of 174.00 from Jan 2020 and Feb 11/12 2020. Have not been truth ful. I called the real student loan payment forgiveness program. They won't give me my money back from my checking acct. I need some asst please. This is a scam. No paper work done or nothing. Please help.so they can be exposed.

On 10/16/19 Student Loan Financial Assistance LLC (SLFA) left me a voicemail, they had important info about my student loans and I must call back. Worried I called and was told they could consolidate my loans not under loan forgiveness & lower my monthly payment w/o loss of any loan forgiveness time. They represented that they were affiliated with the Dept. of Ed (DOE), which I believed as they had access to all my records. I would have to pay $202 a month for 4 moths for DOE to process the consolidation. They pressured me to agree to terms but the pw they gave me to their portal did not work so I don't believe I ever agreed to anything. I paid them $202 a month, thought I was paying it to DOE, no choice if I wanted to consolidate. I sent them requested documents, on 10/30/19 got verification of receipt. They put me in forebearance for 2 months to give DOE time to process paperwork. In 12/19 I called re status. No news, DOE was still processing paperwork. This time they said I could consolidate all my loans without losing forgiveness time. They put me on another 2 months of forbearance, concerning but they said it would not matter. On 12/31/19 and on 1/9/20 Helen G of SLFA emailed me asking for docs I had already submitted. In 1/20 I got a letter from DOE cautioning that if I consolidated all my loans I would lose all my forgiveness time. I called SLFA. Nelly promised to correct my account, remove loans under loan forgiveness and call me on 2/10 with an update. She never called. I asked her to verify affiliation with DOE and she said they were a 3rd party private company. I'd paid them $606 by then. On 2/13/20 I spoke with Terry from DOE who said my account was still in review as they only received paperwork from SLFA in 1/20. He said SLFA moved me from the standard income-based repayment plan to another plan and I'd have to pay $88 to move back.

Company made promises they could not keep. I want to make sure they no longer access my bank account or federal loan servicer. As well I want full refund of $576 monies paid for failed services. I was told on the phone that check would issued

Do NOT do business with this company. You will get nothing with your Student Loans resolved, you will lose your hard earned money, and you will probably be treated like st when you call into their call center. There is no point in even trying to explain all the details of the hell I went through over the last 3 months with this company because no one at that company even cares to hear it. I know because I sent a complaint email that I was assured would be forwarded to a Supervisor, and no one followed up on it. I regret every minute of my dealings with them. I had been handling my own IDR Plan Requests to FedLoan on my own for 8 years, but they claimed they could get my payments lower than what I was currently making and so I paid them and trusted them to do so. But today, in short, after constant issues, mistakes, and misinformation on their part, FedLoan denied my IDR Plan Request for the first time EVER. Over the last 3 months, collectively, I have tried expressing my concerns, I have requested numerous times to speak with Supervisors, and I have tried to be patient and understanding as they claimed they were resolving my issues. Most of their Customer Service Reps are rude (Except Helen, she was nice.) Despite being given numerous phone extensions from numerous people (being led to believe I could call back in and directly speak to these specific people) I always have to call into the same phone number. A phone number that gives me no option to enter in an extension, but instead dials directly into their Sales center and I have to request to speak with Customer Service. So, I am done. I just spent the last 2 hours trying to talk to a Supervisor about my situation and to request service cancellation and refund; and I was placed on numerous lengthy holds, hung up on, and even laughed at. I finally spoke with Justin, who claims to have put in the cancelation, as well as a request to have the "cancelation department" call me tomorrow morning. I have no idea if this will happen; and if it doesn't, you can rest assured they will be getting more calls from me until I receive confirmation of said cancellation and refund. And because I now do not trust them at all, I have also put a stop payment on the auto-drafts they set up on my account. Don't do business with these people. Just don't. You deserve better.