Style Mogul

Hi, We emailed the customwe stating that we are send her exchange out within the next week. The item was not in stock that she requested & was told.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: PLEASE LOOK AT MY SCREENSHOTS OF THE EMAIL ATTACHEDI don't want free items. If you read the email the business promised me a refund. She also stated the the refund went through on their side. Style Mogul said they would issue me a refund, which means you SHOULD NOT be sending the products. After I had to harass the company for a week about my refund after calling my bank and they told me there wasn't any refund scheduled to be deposited into my account, then she decided to just send the package. This was not the agreement, you can have back the items, I will ship with no problem. I want the company to agree to the promise that was made, which was to offer me a refund. I made the purchase on December 2nd, and didn't receive my item until January 26th. I should not have to wait 2 months to receive any product. I shouldn't be lied to and told that my refund was being processed. I shouldn't be sent FALSE confirmation numbers that state that I will receive a refund. I also should not just have to accept the product because the company choose to ship it when they get the chance. I also shouldn't be lied to about the track record of this company. When I spoke with Miana J[redacted], she told me that this website on Revdex.com was not hers and that these comments didn't apply to her business. More false information. Since I purchased these shoes, it was nothing but lie after lie. This is not customer service nor satisfaction. When I contacted Miana about my dissatisfaction her response was, "Well I sent them now, so I have my paper work" I will attach the emails that shows of all the lies that was told to me from this company. They shouldn't be left off the hook, and they need to be held accountable to agreements that they make with customers
Regards,
[redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, May 12, 2015 at 10:39 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, May 11, 2015 at 3:29 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>I am unsure as to what options I have for the next step. This company must be a fraudulent business. I have waited for 4 months my my purschase and with no communication I am receiving attitudes from the vendor. What else can I do to receive my money back? 
[redacted]

If you read my website EVERYTHING IS MADE TO ORDER! It has to be made! Also it states 2-3 weeks for shipping, If you want something sooner I post things on my website that is 3-7 Day shipping and in stock items on my page! You are aware

Will email your tracking

We will check on the order & send refund if we see a mistake

You want a refund & Free Items. No sorry. We issued a refund but It did not go through as stated in emails so we resent the shoes and you received. I also stated in the email it did not clear so I will be sending shoes out same day. You cannot have free items. Sorry

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...

received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They just responded about two days ago regarding my order. I have chosen three different exchange options because I was needing an ensemble for a specific event. None were in stock?? So you place orders for items you do not even have? Presumptuous of me maybe, but that should be told you the buyer beforehand. I was never told anything and a simple line of communication would have sufficed yet I received nothing but one worded emails maybe once every other week.
Regards,
[redacted]

the bank refunded me my money thank you for everything Sent from my iPad

-------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Fri, Apr 10, 2015 at 4:24 PMSubject: Re: Refund has not been issuedTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Hello,       Have you heard anything from this business?? They have not responded since the last message.Sent from my [redacted]> On Apr 1, 2015, at 5:50 PM, [redacted] <[redacted].com> wrote:>> Good Evening,>                  If this company sent my refund tell them to show proof. They have not sent anything ever since the first agreement. I have been checking my account from the first agreement to return my money within 7 to 10 business days. If they did it the first time why haven't I received my money yet.>> Thank you> Sent from my [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business has not responded to my emails requesting exchange. There statement is untrue nor have I received an email about shipping or handling of my claim. I have all correspondence. 
Regards,
[redacted]

Hi, We emailed with tracking information

I have been waiting on my order since February 3rd! I ordered two dresses only received 1 due to her mistake of forgetting to package my fringe kita dress. Everytime I emailed it would take days to respond and then when I finally got a response it was very brief stating "I will send it" or her asking the same questions she knows the answers to. Then last week she stated she would send me a new better material bandage dress and when I asked when it would be sent she never responded. When I wrote on Instagram she would delete my comments and just say "ok". Today I go to see what's going on and I'm no longer following her because she blocked me. That's unprofessional especially when it's something you owe me and nevertheless HER mistake. It's ridiculous that everyone else is getting their package and I'm still waiting on mine.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason...

is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
There is no response from business.

Customer got his entire order already. Boots & Jacket

This *** scammed me out of $190 for a GG pearl Belt I paid her $190 through a app called circle pay I was skeptical because she didn’t wanna use PayPal or anything like that but she assured me that she was legit so I paid her through this app called Circle Pay and instantly after I paid her I knew I was being scammed she was replying back at first giving excuses about the item and tracking number and then soon after that she stopped replying I have looked her up on all forms of social media and found her on Facebook and saw that many others before me have been scammed too this *** has to be stopped and most importantly I need my *** money back $190

Hello,nothing has been resolved, I haven't heard from style mogul.

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Administratively Resolved] Complaint: [redacted]I am rejecting this response because: this has been The same answer from them since February . Every time they reply they say this but I never get it. I also ask for s tracking number and they will never send that. 2 weeks no it's been over 2 months. Please review the emails and they willSay sure or what's the exchNge 
Regards,[redacted]

Here is Her Tracking Number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowPer attached email you did in fact receive my email which you responded to. You have not followed your own rules regarding exchange. Please give me my money back or give me the product which I ordered by in November 2015.
Regards,
[redacted]