Suisse Great Skin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Two shipments were returned so the refund should have been $361, not just $I was actually charged for three shipments for a total of $542, but I never even received the first shipmentI called and cancelled as soon as I received my bank statement and realized this company took all that money out of my account as a reoccurring charge that I had no idea was going to happen.
Regards,
*** ***

Suisse Great Skin PO Box 25380Santa Ana CA 92799 July 25, 2017Re#*** *** Revdex.com San DiegoDear Ms.***, We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms*** originally ordered on 06/11/at 08:the trial Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $for Suisse Skin Serum, and $for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms*** has to check the box agreeing to our terms and conditions It is clearly stated what she will be chargedPlease find website in which customer had to check mark and agree to, Ms.*** 14-day trial ended on 06/25/and she was billed the full price and was enrolled in our membership program.http://difidpacked.com/ By placing an order with us, you agree to our full Terms and Conditions and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $We will then ship you your first bottle of Difid PackedAfter day trial period, your credit card will be automatically charged the full retail price of $Starting days after the trial period ends, you will be shipped a recurring supply of our product every days and will be charged $(includes S&H) for each recurring product that is shipped to you until you cancelIf our product is not right for you, simply call (855) 218-or contact us via email at *** to cancel your membership and owe nothing. Sussie Great Skin PO Box 25380Santa Ana CA 92799 July 25, 2017Re#*** *** Revdex.com San DiegoDear Ms.***, We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms*** originally ordered on 06/11/at 08:the trial Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $for Suisse Skin Serum, and $for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms*** has to check the box agreeing to our terms and conditions It is clearly stated what she will be chargedPlease find website in which customer had to check mark and agree to, Ms.*** 14-day trial ended on 06/25/and she was billed the full price and was enrolled in our membership program.http://difidpacked.com/ By placing an order with us, you agree to our full Terms and Conditions and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $We will then ship you your first bottle of Difid PackedAfter day trial period, your credit card will be automatically charged the full retail price of $Starting days after the trial period ends, you will be shipped a recurring supply of our product every days and will be charged $(includes S&H) for each recurring product that is shipped to you until you cancelIf our product is not right for you, simply call (855) 218-or contact us via email at *** to cancel your membership and owe nothing. We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team Enclosures We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Furthermore the woman that I spoke with continued to call me after the fact in a harassing manner I was given conflicting information about the time frame by two different representatives I did not receive a reminder email until the day after
Regards,
*** ***

We apologize to the customer and any misunderstand Our terms and conditions are clearly stated under this category on the website I have issued a full refund for $to the customer It should show on his card in 3-business days.*** Customer Service

Suisse Great Skin PO Box 25380Santa Ana CA 92799 June 28, 2017*** ***Revdex.com Of San DiegoOrange & Imperial CountiesId#***Dear ***,We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our
customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms*** originally ordered on 06/11/at 09:23pm the trial Suisse Skin Serum. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $Suisse Skin Serum for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms*** has to check the box agreeing to our terms and conditions It is clearly stated what she will be chargedPlease find website in which customer had to check mark and agree to Terms and Conditions.Ms.*** 14-day trial ended on 06/25/at 01:32am and she was billed the full price and was enrolled in our membership programWe did see there are some notes indicating Ms.*** did call in with her concerns, but not until 06/28/2017.Our Customer Service team did call Ms.*** back to “assist further”Please find notes below.“06/28/09:53am - *** K- PI Live - cci about charges, cust wouldnt allow me to speak or assist extremely rude and disrespectful valid threat made to report fraud disconnected call just as she did with previous rep , called cust back to try to assist further and inform her of cancellation cust continued being rude and disrespectful and disconnected call once more, no further attempts to call and assist cust due to her disconnecting call on previous rep and myself while trying to assist account cancelled06/28/09:41am - *** **- PI Live - CCI wanted to know hwy she was chargedI explained the T&CShe said she would be contacting someone else and hung up.”***Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Nice Glowing SkinThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supplyYour purchase will show on your credit card statement as ***.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.At the conclusion of our investigation the customer agreed to terms and conditions and received products and never called in to cancel the trial offer, Ms.*** called in after the fact and agreed to terms and cond.We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team

Regarding the customers concerns, she received our product for a 14day trial at the end of the 14th day she was charged full price because she kept the product Then she was shipped additional bottles every days In good faith on our part we will refund and additional $for the 2nd shipment she returned, but she kept the original bottles and we can not refund those

November 10, 2017Revdex.comRe: ***Dear Sir/Madam,We regret the inconvenience this matter has caused the customer We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that
Ms.*** originally ordered 07/29/at 01:41pm the trial Skin Anti-Aging Products,Suisse Skin Serum and Suisse Eye CreamIt is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $and $for the product they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms.*** has to check the box agreeing to our terms and conditions It is clearly stated what she will be chargedMs.***s day trial ended on 08/12/at 01:27am, and she was billed the full price and was enrolled in our membership programMs.*** did receive serveral refunds,amounts indicated below.11/06/02:01pm By *** *** - Refunded - $*** ***11/06/02:00pm By *** *** - Refunded - $Trans-ID: ***11/06/02:00pm By *** *** - Refunded - $Trans-ID: ***11/06/02:00pm By *** *** - Refunded - $Trans-ID: ***11/06/02:00pm By *** *** - Refunded - $Trans-ID: ***https://www.skinandeyes.com/Payments and Payment Processing - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Skin And EyesThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.Please see where I have provided a screenshot of the first delivery status to customer below: Customer received product but never called in to cancel and kept on receiving in the mail! At the conclusion of our investigation the customer agreed to terms and conditions and received products, plus several refunds!We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team

Customer was given a full credit on 10/ If there is still a problem please let us know***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you
Regards,
*** ***

We apologize to the customer and any misunderstand Our terms and conditions are clearly stated under this category on the website I have issued a full refund for $to the customer It should show on his card in 3-business days.*** Customer Service

Hello,Refunded--07/05/04:36pm By *** G - Refunded - $Trans-ID: *** Please allow 7-days to reflect Thank You,

We apologize to the customer and any misunderstand Our terms and conditions are clearly stated under this category on the website I have issued a full refund for $to the customer It should show on his card in 3-business
days***
Customer Service

We have reviewed the customer's file and see that she called in on Nov 17, and again on Dec 7, The original order was placed on Sept 4, Our products are a day trail which you pay for shipping and handling After days we charge full price for keeping the
product and are shipped monthly until cancelled Customer did not call until Nov 17, months after the first order The customer returned the last shipments dated Nov 13, and we refunded $for them

We are sorry to hear Ms*** is unhappy with our products The $and $charges are for shipping and handling of our product Under the Terms & Conditions everything is clearly stated Ms *** did call and received a refund of $on one of the products I can
give her an additional $for that product and $for the other product, for a total of $refundThis is half off both products as she has kept the product I will issue the refunds today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTwo shipments were returned so the refund should have been $361, not just $I was actually charged for three shipments for a total of $542, but I never even received the first shipmentI called and cancelled as soon as I received my bank statement and realized this company took all that money out of my account as a reoccurring charge that I had no idea was going to happen.
Regards,
*** ***

Dear Sir/Ma'am
I am submitting this report to identify what I see as a deceptive business practiceMy experience is as follows: On December 29, I ordered two products, Suisse Renewal and Suisse Serum based on an online offer for the price of $ and Following that order I started receiving an order each month and was charged $ and $ respectively on January 13, 2016, February 8, and March 9, for a total of $ The account was cancelled as of March 18, (today)I received a settlement of 75% of the most recent charge which was $
My complaint has to do with the ad itself, first of all the ad was, what appeared to be intentionally misleading in as the fact that this was in fact a subscription that would be sending, what they considered a day supply of each product each month until it was cancelledSecondly, there was no mention of the actual cost of these products in the adMy assessment of the offering is that the ad was deliberately deceptive and designed to take advantage of unsuspecting customers, in my case $
Finally, While I accepted a settlement in my case, I would hope that changes could be made to the advertising practice to make it clear to others that will know exactly what is involved in the offer

I have reviewed the customers account and apologize for any confusion On Nov15th the customer was given a refund of 50% I have issued today the remaining 50% refund for a total refund of $ It could take 3-days for it to show on the customers card.***Customer Service

Customer agreed to terms and conditions and did receive the product (we have the tracking order) ***-***, feel free to look it up to verify! Customer was given several refunds and kept the product! No more refunds exist!!? ? Thank You,? Customer Service Escalation Team

Suisse SerumPO Box 25330Santa Ana, CA 92799September 1, 2017Re; *** ***No: ***Dear Sir/Madam,Our Customer Service Escalation Support Team has reviewed the information that was sent to us and have found that Ms*** originally ordered on 07/02/at 09:59am the trial offer of
Suisse Skin SerumMs*** did agree to terms and conditions! Please see notes belowAll recurring orders have stopped And Customer has been refunded.? 09/01/01:17pm By *** *** - Refunded - $Trans-ID: ***Thank You,Escalation Team

Suisse Great Skin? PO Box 25380Santa Ana? CA? 92799? July 25, 2017Re#*** ***Revdex.com San DiegoDear? Ms.***,We regret the inconvenience this matter has caused the customer? We assure you that we are anxious to satisfy? all of? our customers.Our Customer
Satisfaction Team has reviewed the information you sent us and have found that Ms***? originally ordered on? 06/11/at 08:39? the trial Suisse Skin Serum and Suisse Eye Cream.? It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $for Suisse Skin Serum, and $for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms.? ***? has to? check the box agreeing to our terms and conditions? It is clearly stated what she will be chargedPlease find website in which customer had to check mark and agree to,? ? Ms.***? 14-day trial ended on? 06/25/2017? and she was billed the full price and was enrolled in our? membership program.http://difidpacked.com/By placing an order with us, you agree to our full? Terms and Conditions? and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $We will then ship you your first bottle of? Difid? PackedAfter? day? trial period, your credit card will be automatically charged the full retail price of $Starting days after the trial period ends, you will be shipped a recurring supply of our product every days and will be charged $(includes S&H) for each recurring product that is shipped to you until you cancelIf our product is not right for you, simply call (855) 218-or contact us via email at? *** to cancel your membership and owe nothing.Suisse Great Skin? PO Box 25380Santa Ana? CA? 92799? July 25, 2017Re#*** ***Revdex.com San DiegoDear? Ms.***,We regret the inconvenience this matter has caused the customer? We assure you that we are anxious to satisfy? all of? our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms***? originally ordered on? 06/11/at 08:39? the trial Suisse Skin Serum and Suisse Eye Cream.? It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $for Suisse Skin Serum, and $for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms.? ***? has to? check the box agreeing to our terms and conditions? It is clearly stated what she will be chargedPlease find website in which customer had to check mark and agree to,? ? Ms.***? 14-day trial ended on? 06/25/2017? and she was billed the full price and was enrolled in our? membership program.http://difidpacked.com/By placing an order with us, you agree to our full? Terms and Conditions? and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $We will then ship you your first bottle of? Difid? PackedAfter? day? trial period, your credit card will be automatically charged the full retail price of $Starting days after the trial period ends, you will be shipped a recurring supply of our product every days and will be charged $(includes S&H) for each recurring product that is shipped to you until you cancelIf our product is not right for you, simply call (855) 218-or contact us via email at? *** to cancel your membership and owe nothing.We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely,Customer Service Escalation Support TeamEnclosuresWe do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely,Customer Service Escalation Support TeamEnclosures