Suisse Great Skin

We are sorry that the client had a unsuccessful dealings with our customer service department? We are also sorry that the client had a bad reaction of our products? In good faith, we have issued the client a refund for the last shipment she received, totalling $? She does not
have to return the product.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIn addition, I believe that their ad and website needs to be reviewed further as to keep this from happening to future customersAgain, the product that was initially charged, was not the product offered on the ad and then was billed the next day for the product advertised, ultimately being billed twice for two separate products when only one product was agreed toI will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer was given a full credit on 10/? If there is still a problem please let us know.[redacted]

November 10, 2017Revdex.comRe: [redacted]Dear Sir/Madam,We regret the inconvenience this matter has caused the customer? We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that
Ms.[redacted] originally ordered 07/29/at 01:41pm the trial Skin Anti-Aging Products,Suisse Skin Serum and Suisse Eye CreamIt is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $and $for the product they received plus be automatically enrolled in our membership program and product will be shipped every daysI am enclosing a copy of the website page where Ms.[redacted] has to check the box agreeing to our terms and conditions? It is clearly stated what she will be chargedMs.[redacted]s day trial ended on 08/12/at 01:27am, and she was billed the full price and was enrolled in our membership programMs.[redacted] did receive serveral refunds,amounts indicated below.11/06/02:01pm By [redacted] - Refunded - $[redacted]11/06/02:00pm By [redacted] - Refunded - $Trans-ID: [redacted]11/06/02:00pm By [redacted] - Refunded - $Trans-ID: [redacted]11/06/02:00pm By [redacted] - Refunded - $Trans-ID: [redacted]11/06/02:00pm By [redacted] - Refunded - $Trans-ID: [redacted]https://www.skinandeyes.com/Payments and Payment Processing? - By clicking "Order Now", I agree to the terms and conditionsI will be charged $for shipping and handling and receive a trial bottle of Skin And EyesThe trial bottle is mine to keepIf I do not cancel within days + days shipping, I will be billed $for the bottle received and enrolled in the membership program, charged $(Free Shipping to Auto-Ship Members) every thirty days from the first charge of $and sent a fresh supply.Your order will be processed and shipped within business days via first class mailYour package will arrive in to business days.Please see where I have provided a screenshot of the first delivery status to customer below: Customer received product but never called in to cancel and kept on receiving in the mail! At the conclusion of our investigation the customer agreed to terms and conditions and received products, plus several refunds!We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Furthermore the woman that I spoke with continued to call me after the fact in a harassing manner? I was given conflicting information about the time frame by two different representatives? I did not receive a reminder email until the day after?
Regards,
[redacted]

Customer agreed to terms and conditions and did receive the product (we have the tracking order) [redacted], feel free to look it up to verify! Customer was given several refunds and kept the product! No more refunds exist!!  Thank You, Customer Service Escalation Team

Suisse SerumPO Box 25330Santa Ana, CA 92799September 1, 2017Re; [redacted]No: [redacted]Dear Sir/Madam,Our Customer Service Escalation Support Team has reviewed the information that was sent to us and have found that Ms. [redacted] originally ordered on 07/02/2017 at 09:59am the trial offer of...

Suisse Skin Serum. Ms. [redacted] did agree to terms and conditions! Please see notes below. All recurring orders have stopped And Customer has been refunded. 09/01/2017 01:17pm By [redacted] - Refunded - $91.36 Trans-ID: [redacted]Thank You,Escalation Team

Suisse Great Skin PO Box 25380Santa Ana CA  92799 July 25, 2017Re#[redacted]Revdex.com San DiegoDear Ms.[redacted],We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.Our Customer...

Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on 06/11/2017 at 08:39 the trial Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $89.42.31 for Suisse Skin Serum, and $91.36 for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. [redacted] has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged. Please find website in which customer had to check mark and agree to,  Ms.[redacted] 14-day trial ended on 06/25/2017 and she was billed the full price and was enrolled in our membership program.http://difidpacked.com/By placing an order with us, you agree to our full Terms and Conditions and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $4.95. We will then ship you your first bottle of Difid Packed. After 14 day trial period, your credit card will be automatically charged the full retail price of $91.36. Starting 30 days after the trial period ends, you will be shipped a recurring supply of our product every 30 days and will be charged $91.36 (includes S&H) for each recurring product that is shipped to you until you cancel. If our product is not right for you, simply call (855) 218-1602 or contact us via email at [redacted] to cancel your membership and owe nothing.Suisse Great Skin PO Box 25380Santa Ana CA  92799 July 25, 2017Re#[redacted]Revdex.com San DiegoDear Ms.[redacted],We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on 06/11/2017 at 08:39 the trial Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $89.42.31 for Suisse Skin Serum, and $91.36 for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. [redacted] has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged. Please find website in which customer had to check mark and agree to,  Ms.[redacted] 14-day trial ended on 06/25/2017 and she was billed the full price and was enrolled in our membership program.http://difidpacked.com/By placing an order with us, you agree to our full Terms and Conditions and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $4.95. We will then ship you your first bottle of Difid Packed. After 14 day trial period, your credit card will be automatically charged the full retail price of $91.36. Starting 30 days after the trial period ends, you will be shipped a recurring supply of our product every 30 days and will be charged $91.36 (includes S&H) for each recurring product that is shipped to you until you cancel. If our product is not right for you, simply call (855) 218-1602 or contact us via email at [redacted] to cancel your membership and owe nothing.We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely,Customer Service Escalation Support TeamEnclosuresWe do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely,Customer Service Escalation Support TeamEnclosures

Suisse Great Skin PO Box 25380Santa Ana CA  92799 July 25, 2017Re#[redacted] Revdex.com San DiegoDear Ms.[redacted], We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on 06/11/2017 at 08:39 the trial Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $89.42.31 for Suisse Skin Serum, and $91.36 for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. [redacted] has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged. Please find website in which customer had to check mark and agree to,  Ms.[redacted] 14-day trial ended on 06/25/2017 and she was billed the full price and was enrolled in our membership program.http://difidpacked.com/ By placing an order with us, you agree to our full Terms and Conditions and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $4.95. We will then ship you your first bottle of Difid Packed. After 14 day trial period, your credit card will be automatically charged the full retail price of $91.36. Starting 30 days after the trial period ends, you will be shipped a recurring supply of our product every 30 days and will be charged $91.36 (includes S&H) for each recurring product that is shipped to you until you cancel. If our product is not right for you, simply call (855) 218-1602 or contact us via email at [redacted] to cancel your membership and owe nothing.  Sussie Great Skin PO Box 25380Santa Ana CA  92799 July 25, 2017Re#[redacted] Revdex.com San DiegoDear Ms.[redacted], We regret the inconvenience this matter has caused the customer.  We assure you that we are anxious to satisfy all of our customers.Our Customer Satisfaction Team has reviewed the information you sent us and have found that Ms. [redacted] originally ordered on 06/11/2017 at 08:39 the trial Suisse Skin Serum and Suisse Eye Cream. It is clearly stated in our "Terms and Conditions" that this is a 14day trail and the customer must call to cancel or they will be charged the full price of $89.42.31 for Suisse Skin Serum, and $91.36 for the Suisse Eye Cream they received plus be automatically enrolled in our membership program and product will be shipped every 30 days. I am enclosing a copy of the website page where Ms. [redacted] has to check the box agreeing to our terms and conditions.  It is clearly stated what she will be charged. Please find website in which customer had to check mark and agree to,  Ms.[redacted] 14-day trial ended on 06/25/2017 and she was billed the full price and was enrolled in our membership program.http://difidpacked.com/ By placing an order with us, you agree to our full Terms and Conditions and the enrollment in our monthly auto-ship program, where you will immediately be billed the shipping and handling amount of $4.95. We will then ship you your first bottle of Difid Packed. After 14 day trial period, your credit card will be automatically charged the full retail price of $91.36. Starting 30 days after the trial period ends, you will be shipped a recurring supply of our product every 30 days and will be charged $91.36 (includes S&H) for each recurring product that is shipped to you until you cancel. If our product is not right for you, simply call (855) 218-1602 or contact us via email at [redacted] to cancel your membership and owe nothing.     We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team Enclosures   We do not like having dissatisfied customers and always try to address the issue completely with the customer when they contact us.Sincerely, Customer Service Escalation Support Team Enclosures

I have reviewed the customers account and apologize for any confusion.  On Nov. 15th the customer was given a refund of 50%.  I have issued today the remaining 50% refund for a total refund of $ 91.36.  It could take 3-5 days for it to show on the customers card.[redacted]Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Two shipments were returned so the refund should have been $361, not just $180. I was actually charged for three shipments for a total of $542, but I never even received the first shipment. I called and cancelled as soon as I received my bank statement and realized this company took all that money out of my account as a reoccurring charge that I had no idea was going to happen. 
Regards,
[redacted]

Customer was given a full credit on 10/27.  If there is still a problem please let us know.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you.
Regards,
[redacted]

Hello,Refunded--07/05/2017 04:36pm By [redacted] G - Refunded - $89.42 Trans-ID: [redacted]  Please allow 7-10 days to reflect Thank You,

We are sorry to hear Ms. [redacted] is unhappy with our products.  The $4.95 and $5.95 charges are for shipping and handling of our product.  Under the Terms & Conditions everything is clearly stated.  Ms [redacted] did call and received a refund of $31.98 on one of the products.  I can...

give her an additional $13.70 for that product and $44.71 for the other product, for a total of $58.41 refund. This is half off both products as she has kept the product.  I will issue the refunds today.

I have reviewed the customers account and apologize for any confusion.  On Nov. 15th the customer was given a refund of 50%.  I have issued today the remaining 50% refund for a total refund of $ 91.36.  It could take 3-5 days for it to show on the customers...

card.
[redacted]
Customer Service

We are sorry that the client had a unsuccessful dealings with our customer service department.  We are also sorry that the client had a bad reaction of our products.  In good faith, we have issued the client a refund for the last shipment she received, totalling $180.76.  She does not...

have to return the product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. In addition, I believe that their ad and website needs to be reviewed further as to keep this from happening to future customers. Again, the product that was initially charged, was not the product offered on the ad and then was billed the next day for the product advertised, ultimately being billed twice for two separate products when only one product was agreed to. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]