Sun Devil Auto

Took my vehicle in for transmission repair & still having issues shifting. Then they replaced radiator cause they claimed it leaked yet knowing I had an ac issue still want to say engine issue & radiator has nothing to do with it. What I'm wondering is if u replace the radiator why didn't they turn on the ac? Tried to get help at [redacted] for the issue, even they didn't want to touch it cause they knew Sun Devil Auto did a poor job & the [redacted] rep when asked why replace a radiator & not make sure ac was functional? Yes they were a bit perplexed by this lack of service. Oh well spent too much money for such poor service. Have already told 20 people to beware of Sun Devil Auto, all locations. Just want to say thank you for the poor customer service & it so called mechanics.

I just watched to thank store 25 and store 18 for taking care of my truck. I had a bad alignment and they ended up finding out that my ball joints are bad. No one else was ever able to find that so thank you guys for your service.

This is a

response to Revdex.com Complaint ID # [redacted]Dear Mr. [redacted]:Thank you for

your response.  However, your intentional

mischaracterization of my personality and blatant omission of a long list of facts

is startling and is quite enlightening especially considering the fact (fact #1

below) that I have been a long time loyal customer of Sun Devil Auto over the

last 8-10 years.  Your refusal to honor

your customer satisfaction guarantee and stunning attempt to attack my

credibility as a loyal customer is difficult for me to accept.  So, for the sake of the record at Revdex.com, I want

to take a few moments and succinctly write out all the facts related to my

story and will reiterate my requests in summary at the conclusion of my

response letter below.Fact #1:  I am a long time customer of Sun Devil Auto

and have had at least 5 vehicles serviced at one of your east valley locations

over the last decade. I am estimating that I have spent $15,000 to $20,000 at

Sun Devil Auto over the last 8-10 years. As a longtime customer I have had a

very friendly, congenial, and healthy relationship with [redacted], [redacted] and [redacted]

over the years. (all managers at the Val Vista store)Fact #2: Within

hours after taking my van back, and over the course of several weeks after my

transmission repair and drivers side axle replacement, I physically made 3 or 4

visits in person to the Val Vista store in addition to 5 or 6 telephone

conversations that I had directly with [redacted] concerning all of the issues I have

indicated in this complaint.  Your letter

implies a lack of communication and awareness which is not true.Fact #3:  I received the van back from Sun Devil Auto after

a transmission repair and drivers side axle replacement with a hard pull so

strong that the wheel had to be held firmly at 10-12 degrees just to drive the

vehicle straight. Sun Devil Auto had my van for 48 hours and performed an

alignment that did not correct the problem.Fact #4: The

day I picked up the van was when you were at the customer counter for the first

time and after a friendly greeting and exchange between [redacted] and I, you intervened

and firmly informed me that the transmission was in spec, that there were no

fault codes, and that the transmission had no issues. This was in direct

opposition to what I had indicated to your staff on 7-8 occasions. I chose not

to argue with you at all as there were other customers at the counter at the

time and that is when I mentioned that I would contact management to discuss my

concerns further as you made it apparent that your decision had been made and

that you were unwilling to listen to my long list of complaints with the

transmission.Fact #5: Before

taking my van to Sun Devil for a transmission repair there were absolutely zero

leaks or stains on my garage floor where I park the van nightly.  After taking ownership back of the van from

Sun Devil, I began seeing 3 different leaks and stains on my garage floor

within 24 hours. Fact #6: The

next morning after receiving the van back from Sun Devil the van started making

power steering noises on cold startup.  I

drove the van to Auto Zone where a clerk looked under the hood and pointed out

to me that the power steering reservoir was completely empty.  I purchased a bottle of power steering fluid

and poured it in and within minutes the PS whining stopped.Fact #7: The

rebuilt transmission that was installed in my van (as communicated on 7-8

occasions as indicated above) shifts rough, slips, hunts, lugs, leaks, and

causes RPM’s to race when climbing.Fact #8: When

climbing, the RPM’s spike and the engine races before the transmission finally locates

a cruising gear to settle into.  Fact #9: When

descending (e.g. from Flagstaff on the I-17) the engine races and the transmission

is unable to shift up/down without manual intervention causing RPM’s to spike

and forcing cruise control to be immediately revoked. Fact #10: When making

a quick stop (at a yellow light for example) the transmission slips and hunts

for a lower gear and lugs a bit before shifting hard and settling into gear

without stuttering further.Fact #11: When

driving in stop and go traffic, the transmission shifts up/down “searching” for

a gear causing the van to lug and stutter.Fact #12: I

took the van to [redacted] to have the Alignment inspected and fixed (since

Sun Devil was unable to do this competently) and to have the Power Steering

inspected to make sure that no damage had been incurred. Never at any time did I

request nor did [redacted] do a transmission inspection.Fact #13: After

multiple visits to [redacted] (alignment) and 4 separate visits to [redacted] (tires) I have been advised by multiple mechanics that the hard pull to

the left that remains after 3 alignments and a set of 4 brand new tires is in fact

called “torque steer” and may be connected to the driver’s side axle that was

replaced during the transmission service.Based on the robust

list of issues and comprehensive facts that I have conveyed to Sun Devil Auto

personnel on many occasions both in person in store #** and on the telephone

with the store manager, and have carefully documented yet again in this 2nd letter, I am hereby reiterating the summary of my requests from Sun Devil Auto:Full Repair and/or replacement of rebuilt transmission

(or) a full refund of the cost of invoice ($3,330.76) so that the

transmission can be replaced at a non-Sun Devil transmission shop and/or Extension of the Sun Devil transmission warranty to 3

years/36,000 miles Reimbursement of $60.22 paid for Alignment at

[redacted] on 10/5/2015Reimbursement of $310.19 paid for Power Steering

repairs at [redacted] on 10/5/2015Replacement of driver’s side axle with a Honda part (or

allow me to pay the difference from the aftermarket axle that you

installed versus a Honda certified axle) in a best effort to eliminate the

torque steer that began after Sun Devil replaced the axle during the

transmission replacement.As a longtime

customer, I am once again asking you as a corporation to stand behind your

brand, to honor your customer satisfaction guarantee, and to credibly stand

behind your products and labor to diligently resolve the root causes of the

issues described here.Thank you for

your careful consideration of this matter.

As I mentioned on my previous statement the A/C has not been working since Sun Devil Auto replaced the radiator, and to replace the radiator the condenser needs to be removed, I dont know why they are saying these two systems are separated when they are assembled. To replace one or the other unit you need to dissassemble them because the radiator and the condenser when installed in the vehicle are assembled together.
When I was told that the condenser needed to be replaced Mr. [redacted] told me that it was going to cost me $750 but since I was a return customer they would do it for $600, after telling Mr. [redacted] that the A/C never worked since the radiator replacement he droped the price to $450 and then to $300, which he said that the $300 only includes the parts and they wont charge me for the labor. After doing some research online I found out that the brand new condenser was $128 and the refrigerant/freon charging kit was $49.99 which adds up to $177.99, which is a little more than half of what they were going to charg me ONLY for the parts. 
To replace the condenser the front bumper has do be removed which it should not take more than 15-20 minutes and then to replace the condenser the most is 30 minutes and than another 15-20 minutes to put the bumper back, total time will be 1 hour and 10 minutes and that is DO IT YOURSELF, I'm assuming to a professional it would take less that that.
Sun Devil labor charges are $96 per hour, lets say even to a professional it would take 1 hour and 10 minutes that would be $112 in labor charges plus $177.99 the parts that adds up to $289.99 which is still less than what they would charge me just for the parts.
I am not asking for a full refund, I want my vehicle repaired by another repair shop and billed to Sun Devil Auto

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

Regards,

We are sorry to say we do not feel Sun Devil Auto worked with us at all.  The only "offer" they gave us is to put the money we spent towards the new transmission.  We knew all along we were not going to rebuild a transmission in the van and told them this.  It is an old car and we were not going to put more money into it.  We were mainly concerned with having the car pass emissions.  We were told they were confident the first fix of $840 would fix the problem.  The quote we were given is transmission rebuild would be between $1500 and $2700.  Wouldn't know until they got into it.  We were not going to spend that much money and they knew that so the did not work with us at all.
Why didn't they send us to the "outside transmission specialist" to start with, rather than have the in-house one look at the car.  They should have had the most qualified person look at it in the beginning. 
We thought Sun Devil was a stand-up company and would be fair to their customers.  We do not feel that is the case.  We do not agree with their response.
 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted],

Thank-you for your time and consideration to respond to my complaint. 

The computer in my minivan was not damaged when I dropped it off at Sun Devil Auto.  I believe it happened while the car was in Sun Devil Auto's care.  The following are the reasons why:

After diagnostics, [redacted] said, “I recommend you replace the electrical cable before there is damage to the computer.”  Spending $1,300.00 on a $2,200.00 minivan was a lot to swallow, but protecting the computer made sense to me, so I decided to spend the money.

If the computer was damaged when I brought it in, there would have been a fault code.   I asked you about this and you verified there would have been a fault code.

I was around the corner at Autozone talking to two service guys 10 minutes before I brought the car in.  We were listing to the engine for a good five minutes.  The minivan was not missing; it was surging, but not missing.  I offered these guys as my witness to both you and [redacted].  No need to just accept my story.

When replacing the computer, the following was the instructions I received:

DO NOT Have Key in Ignition

Disconnect Negative Battery Terminal FIRST

Disconnect Positive Battery Terminal SECOND

[redacted]IMPORTANT[redacted]

Leave Disconnect For AT LEAST 30 MINUTES

Clean All Battery Terminals & Connections – Must be Clear Of ANY Corrosion & Build-UP

Install ECM

[redacted]After 30 Minutes Has Passed[redacted]

Connect All Terminals to ECM

Connect Positive Battery Terminal FIRST

Connect Negative Battery Terminal SECOND

Start the car

From the above instructions, it seems you have to be extremely careful when working on electrical problems on minivans.  Mistakes can happen.

When I replaced my computer, the first thing I did was to remove the Negative Battery Terminal.  I found someone had forgotten to tighten the nut on the terminal.  Either it wasn’t tight when it was brought it into Sun Devil Auto or Sun Devil Auto didn’t tighten it. Either way, it was a mistake, the terminal should have been tight when I picked up the minivan.

Everyone makes mistakes.  All I’m asking for Sun Devil to take ownership of this one and compensate me fairly.

Regards, [redacted]

September 11, 2014

It is unfortunate that Mr. [redacted] and Sun Devil Auto cannot come to an agreement on this matter.   However our position has not changed.  We ask that this matter be brought before the ARAC Board for their review.

Sincerely,

General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]The

The paint damaged was done when I took it back, how ever it was their fault not mine, my car  was better , may be I did not need  it to be rebuilt, I  gave them many chances , my car was not leaking before now it is, I want my refund or they can put the old  transmission back, cause was better before

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The person who called me chose to ignore my points. He he could not prove to me or satisfactorily prove that they do not charge dealership prices for refurbished parts they purchase second hand, like I was told from their employee. He tried to buy me off with a service plan, which I declined.Regards,

To Whom this May Concern,On January 5, 2016 Ms. [redacted] brought her 2003 Hyundai Santa Fe to our Chandler facility to have a starting concern checked. Upon her arrival she stated that she was having problems getting the vehicle to start and that she had a check engine light on. She stated that she...

had the code checked at her local auto parts store and that they had told her that it was a sensor. We offered to perform a diagnostic on the vehicle to verify the concern,as in often cases, when a parts store pulls the engine codes it is not always the problem that they diagnose. Pulling engine codes only gives you a direction to head,not verifies a concern. Ms. [redacted] agreed and we proceeded  with the inspection. Upon inspection it was discovered that the vehicle had a code for the crankshaft position sensor (P0335) and that there was a stated noise coming from  the timing area. To inspect and to replace the sensor requires  removal of the timing belt to verify and so this was suggested to Ms. [redacted]. She agreed and we began the process of removing the timing covers. Once the covers were removed it was verified that the crankshaft postion sensor was indeed intermittently failing and that the water pump was cutting in tothe side of the timing cover. It was suggested at that time to replace the timing components since we were already there  and would cost no further labor, and to replace the water pump. Again,this  would cost no further labor as we were already to the area of repair. Ms. [redacted] declined and opted to just have the sensor replaced. We replaced the sensor and re-verified that no further concerns existed with the engine light. After driving the vehicle and then allowing the vehicle to sit for a period  of time, the technician went to start the vehicle again and the vehicle would not crank over. When placing the key in the start position,there was no response from the starter.The technician performed a furtherinspection and found that the starter  would intermittently stick and it was recommended that the starter also be replaced on the vehicle. Ms. [redacted] agreed and the starter  was replaced. The service advisor told Ms. [redacted] that  we would perform a full vehicle inspection once the vehicle was fully operational and inform her of any further problems that the vehicle may have. Upon this inspection the technician found that the power  steering pump was leaking, there mere multiple other leaks and that the vehicle should be steam cleaned, there  were maintenance items that had been previously advised and that there was still a lingering concern as the vehicle had previous transmission concerns that were never addressed. On June 14, 2014 the vehicle had been in for us to retrieve the engine codes. Upon that inspection we found that the transmission had some internal concerns and a code P0750 was present and we recommended that the transmission be removed, disassembled and inspected for internal problems. Ms. [redacted] declined and that recommendation was noted on her invoice at that time. (mileage was 170,185). Ms. [redacted] only wanted to address the immediate issues at hand and opted to wait to have the repairs performed. We agreed to this and replaced the starter. Ms. [redacted] arrived later that day to pick up her vehicle and was informed that we had discovered one other additional problem upon further inspection. The connector to the camshaft position sensor was brittle and had come apart during the repair process and we would need to replace it. We offered to replace the connector  at no charge in the interest of helping her out and good customer  service. Ms. [redacted] agreed and came back the next day to pick up her vehicle. Mileage at that time  was 174,158.When Ms.[redacted] arrived the next day to pick up her vehicle the store manager again approached  Ms. [redacted] to discuss the concerns in her timing cover as he was concerned that driving it in the condition that it was in would cause greater damage and offered to still replace it without charging her labor, as we had just been working in that area. He stated that we were willing to go back in and replace the components, even though she had declined previously, and perform the parts replacement at no cost on labor. He also offered to help her with the power  steering pump labor as this was of a serious concern as well. Ms.[redacted] declined, again and picked her vehicle up.

I have reviewed the response made by the business in reference to complaint ID 9[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I went to your store to get my alignment done.now my car pulls to the right.the Guy gave me back my paper work said don't worry if it pulls to the right it's supposed to.me not knowing any better I think he is right.it was better before I brought it to you guys so I know he is wrong and now I can't get it fixed till another day.that is pure wrong I fill I already paid and my service was not done right why should I have to wait another day that's not fair to me. I just wana say I will never get a service done by this place again and I will make sure anyone I know don't go there either.it's was wrong how they treat there already paid customers.and not just that now I gota waiste my gas and time fromantic work so they can do the job again instead of just doing it that day.

To Whom It May Concern,   After review, it appears as though Mr. [redacted] was, indeed, correct about his vehicle being driven to our location on the initial visit versus being towed in. However, our position on the rest of this matter has not changed. Mr. [redacted] has a 12 month / 12,000 mile warranty on the items installed in his vehicle and if a problem can be duplicated, we will be happy to work with him in regards to coming to a resolution. As of this time, we have found no problems with his vehicle.   We appreciate your time and attention, once again, to this matter. If you have further questions or concerns, please contact us directly. Thank you.   Sincerely,   Montgomery L. M[redacted] Store Supervisor Sun Devil Auto

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, my car doesn't even have 69,000 miles on it.  While I realize it is a 2002 car, I was told that the screw to the oil pan was stripped and that is why I was leaking oil.   And the last person (Sun Devil) who changed my oil, did strip the screw.  They would not admit any wrong doing, and even charged me $10 for the plug!  The only thing I was told from Sun Devil was that they could provide a temporary fix of the drain plug, but to fix the problem, it would need a new oil pa, gasket and oil change to the tune of over $520.  The oil plug they put in did not even last two days before there was oil in the bottom of my garage, so for them to say it would last, obviously they were wrong.  At that point, I would NEVER go back to Sun Devil for any type of work and certainly not for them to fix this problem that they created, and certainly not for another oil change.  I have since taken my car to [redacted] and they fixed the problem.  I feel that their offer to remedy this situation comes too little, too late.  They should've made this offer the day I brought my car in, and not wait until I made a complaint to the Revdex.com.  The only remedy I want from Sun Devil is a check for $416, the cost of the repairs.[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]

The sun devil auto on 67th Ave Bell road WAS my to go mechanics until today. Back in early September, our 2003 Pontiac Grand Am lost a lot of power so we went to sun devil like we have many times before. They said they ran the code and it came back the 6th cylinder rocker arm came off and needed engine work.

To give it a "quick fix" would be around $3300. To rebuild the engine was around $4400. We were considering rebuilding, but so glad we didn't! We decided to sell it, which we got $200 for it because who wants to pay a lot for a car that needs engine work?

Well, the new owners informed us that they took the car to chevy dealership and replaced the spark plugs. The car now runs smoothe! Smoothe!

We sold a perfectly good car for $200 when we were told it was the engine, but turned out it was spark plugs!

I can be angry with sun devil, which I am; but it was untimely my fault for not getting a second opinion. Lesson learned. Get a second opinion!

i,m not going to pay 1100.00 dollars for a radiater that is rediculouse

October 2, 2015 To Whom It May Concern, It is unfortunate that Sun Devil Auto and Ms. [redacted] can’tcome to an understanding on this issue. Our position on this matter has not changed as we have thoroughly investigatedher concerns and found that we were not at fault.  We would ask that this matter be reviewed bythe ARAC Board. If you have any questions, please feel free to call me at###-###-####. Sincerely, [redacted]Store Supervisor

April18, 2016Revdex.com4428 N. 12th StreetPhoenix, AZ 850114###-###-#### I ###-###-####RE: ID#[redacted]  [redacted]On March 23, 2016 Mr. [redacted] brought his vehicle in to our location in Sun City West for several inspections. First, the...

inspection of wiring damage caused by a possible rat infestation. Second, why the engine light was on and why the vehicle was running rough.  And third, an inspection of an engine oil leak. Upon inspection our technician found several vacuum lines and the fuel injector wiring harness had been chewed threw and damaged requiring repair and replacement. The intake manifold was leaking oil from the top of the engine and the vehicle needed some standard maintenance. [redacted] the location manager inspected the vehicle with our technician and confirmed all recommended  needs. [redacted] then called Mr.  [redacted] explaining in detail our repairs and maintenance recommendations.  In that conversation [redacted] was very clear with Mr.  [redacted] regarding the oil leak in question. He told Mr.  [redacted] that the intake manifold was leaking down the back of the engine and down the bellhousing of the transmission and on to the engine oil pan. He also stated because of gravity oil will leak down and we needed to repair the highest leak and re-inspect if any oil leaks persist. We Gave Mr.  [redacted] an estimate and he authorized the repairs at that time.On April 1' 2016 Mr. [redacted] brought his vehicle back in for an inspection of an oil leak. Upon inspection both [redacted] and our Technician found that the engine was leaking oil from the back of the engine in the area of the oil pan. We re-inspected the intake manifold at the top ofthe engine and found it was not leaking and was completely dry from the top to the oil pan. We called Mr. [redacted] with our findings and gave him an estimate for the addition repairs. Mr. [redacted] declined the repairs at that time and later picked up his vehicle. When he arrived [redacted] had gone home for the evening and Mr. [redacted] had expressed his dissatisfaction with Chris the location Service advisor and took the vehicle.The following day Chris let [redacted] know of his conversation with Mr.  [redacted]. After hearing the Mr.  [redacted] was unhappy [redacted] called Mr. [redacted] hoping to resolve this matter. In that conversation [redacted] tried very hard to resolve this matter by remind Mr.  [redacted] of the fact he told him the intake manifold was leaking from the top of the engine and all down the back on to the oil pan and needed to be repair. Mr. [redacted] made that conversation very difficult and refused to listen.I reviewed the calls between [redacted] the location manager and Mr.  [redacted] and confirmed what was told to Mr. [redacted]. It is unfortunate that Mr. [redacted]'s  vehicle had more than one oil leak. But we acted in his best interest by only recommending  the intake manifold repair and not the oil pan gasket on the original inspection and repair. The oil pan was wet at that time but the intake was leaking above it and down onto the oil pan. Unfortunately we have no recommended resolution for this matter; Mr. [redacted] has since had the oil pan gasket replaced by a different repair shop. We would have offered to repair the additional oil leak at a discounted rate to Mr. [redacted] in the interest of customer service. We feel no further action should be taken regarding this matter.Ifyou have any question you can contact me at ###-###-####. Sincerely,Chris D[redacted]General Manager

DearMs. [redacted], On March 29, 2014 Ms. [redacted] dropped her van for an oil change and tire rotation. Her appoint was for 4:00 p.m., but she decided to drop off early and pick it up later. I was the individual that wrote her up at the counter. I took her keys, reconfirmed...

her cell phone number, and told her we'd be done by 5 p.m. but would call if done any sooner or if we found anything that needed attention. Ms. [redacted] thanked us and left. At approximately 4:50 p.m. the manager, [redacted], called and left Ms. [redacted] a message to call us as soon as possible as we had the oil change finished but  had other recommendations and we would be closing in about 10 minutes. We did not hear back from Ms. [redacted]. We waited until approximately 5:20 p.m. before pulling her vehicle back inside, to ensure that it was properly secured for the night. On Monday morning Ms. [redacted] was at our shop prior to us opening and was upset about what had transpired. [redacted] explained that he attempted to contact her to ensure that she was able to pick up her vehicle and even remained at the store well after closing to allow her the opportunity to pick up her vehicle. It is also clearly displayed on our website and on the front doors that we are only open until 5:00 p.m. on Saturday. Ms. [redacted] paid for her service and left. Later that same day Ms. [redacted] called our corporate office to ask to speak with [redacted]'s supervisor. I called her back as promptly as I was able and we discussed the items as they had happened. I apologized for the inconvenience and left that conversation with the understanding that we had worked through the situation, as I was the one she had dealt with directly on Saturday when she dropped off. We understand Ms. [redacted]'s frustrations with not being able to pick her vehicle up. We always try to ensure that all of our customer's experiences are pleasant and hassle free. We feel that we tried to make our best efforts to ensure that Ms. [redacted] was able to pick her vehicle up in a timely fashion. We hope that in having the conversation with her on Monday that she truly does understand that we tried our best to ensure she was able to retrieve her car, and look forward to her continued business in the future.We are sending a voucher for free lube oil and filter to Ms. [redacted] in the hope that she will give us another try.  We appreciate your time and attention to this matter. Should you have any further questions please feel free to contact me directly. Thank you. Sincerely,[redacted]StoreSupervisorSunDevil Auto

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response if full of untruths[redacted] never went behind the counter. [redacted] is the one who jumped up and came around the counter trying to entice [redacted] to hit him[redacted] never physically or verbally threatened [redacted]. From other reviews of Sun Devil Auto it is evident that the management staff is trained to claim they were threatened by the customer[redacted] did use derogatory remarks because [redacted] insisted there was no oil leak (this after we spent $1945). The disagreement escalated and ended with [redacted] telling us to remove our truck from the premises and we had no warranty. After filing a complaint with Sun Devil customer service as well as this complaint we took the truck to a reputable mechanic who determined the oil pan was leaking and appeared the oil pan had not been removed from the truck. They also stated silicone had been used to try to keep the pan from leaking. I have receipts showing I paid to have the oil pan removed and the gasket replaced to stop the leak. We want to be reimbursed for the cost of having to take the truck elsewhere for proper repair since [redacted] made it very clear that Sun Devil was not going to do any repairs. People need to be warned that if you don't let them up sell you then you won't get your vehicle repaired correctly. 

Regards,