Sun Devil Auto

I feel they overcharged me for labor. They also talked me in to replacing parts that weren't bad. They said since we have it tore apart we should replace this and this. But yet they charged me FULL labor for replacing each part with out overlapping labor cost since it was tore apart. They wouldn't adjust the price at all. I feel over charged and taken. I feel I should get at least $300 back from them.

My daughter had I had the most amazing service from the location at [redacted] (approx)- Attempting to get her drivers license we were informed our brake lights were out-not knowing the area we drove west bound on Bell from Scottsdale and pulled in- the gentleman at the counter helped us immediatly by asking another gentleman to put in two light bulbs for us- there was no hesitation -they understood the importance of being 16 and taking that test! they were kind, professional and respectful. They made a 3 hour DMV wait tolerable. I will recommend this location anytime someone asks -My daughter passed and now her brake lights work! Thank you very much.

Review: In late November 2015, I called Joey, the Manager of the location at [redacted] and explained my 2001 Ford truck had not been able to pass emissions twice and I needed it looked at and tuned up to pass emissions. I dropped off the truck and 2-3 days later Joey called to say my radiator was clogged and the runners on the manifold had vacuum leaks. He assured me this would solve my problem and my truck would pass. I took my truck to emissions and when told to shut it off in the bay it would not restart. It had to be towed back to sun devil auto where they diagnosed it as a fuel pump and charged me 600.00 to replace the pump. I again took the truck to emissions where it again failed. I called Joey who told me it would cost another 1600.00 to get it to pass emissions. After speaking with a former manager of Sun Devil auto my wife took my truck to have the sensors cleared and she took my truck to emissions where it passed. It was never cleared by sun devil auto. My wife saw they had replaced the radiator and charged me 1299.00 and was outraged as the truck had been driven to Payson and she drove it everyday and it had no issues whatsoever with overheating as a clogged radiator would do. she called Joey and the district manager who could not fully give her an answer as to why they changed the radiator, or why after 2800.00 the truck still would not pass until the sensors were reset. I feel I was swindled by this company and charged for a radiator, hoses and various other parts and fluids to the tune of 1299.00 for nothing and they did not fulfill their agreement to get my truck to pass emissions. It only passed when my wife took it to another former sun devil manager to have the sensors reset. I cannot repeat what the former employee stated however it was exactly what my wife had thought when she discovered they had replaced the radiator. She asked to see the old radiator 2 days after it was replaced and they said they scrapped it which violates state laws.Desired Settlement: I would like to be refunded for the cost of the radiator and all radiator parts and liquids I was charged for. $1299.03

Consumer

Response:

i,m not going to pay 1100.00 dollars for a radiater that is rediculouse

Business

Response:

To Whom This May Concern, Please be advised that our position on this matter has not changed. Mr. Slaven did not pay $1200 for his radiator in his vehicle. The cost breakdown, as clearly outlined on his receipt is as follows: Radiator - $337.70 Labor to install - $136.50 labor guide calls for 1.3 hours The rest of the cost of the repair was for the removal and replacement of the IMRC motor and the addition of the radiator hoses which were recommended for mileage and maintenance. If you have any further questions in regards to this matter, please contact us directly. Thank you. Montgomery L M[redacted] Sun Devil Auto Store Supervisor

I've been going to Sun Devil auto since 1989, once I would have trusted them and relied on them for any of my cars; I'd given countless recommendations to other family and friends to use them. Well a few months ago stated they had changed the oil in our truck but the oil gauge said no, they stated there was something wrong with the gauge and disabled it - guess what after spending $4,000 dollars for new motor (used) - the gauge was right; they proceeded to deny any wrong doing as we had multiple things done to car and the oil changed didn't end up on the receipt. Guess what now a whole month after the new engine their saying the motor mounts are bad. Say what; didn't you just put the new motor in - so now they want another $650 to put new motor mounts in - needless to say after having multiple cars and multiple things repaired at Sun Devil I will not be returning there or recommending them to anyone.

Review: ON 11/19/15 I had an oil change done. the very next morning as I was heading to work I noticed my oil light was turning on everytime I was stopped and would turn off every time I began to drive. I had my boyfriend call asd tell the shop.The person he spoke to told him to come in when ever we could and he would take care of the issue for us. On Dec.1,2015 My boyfriend brought the vehicle back for me and they checked the oil said it was alil low and told him they would check the gasket and put new oil in it. about 45 minutes later the man came in and handed over a piece of thread and sdaid the oil pan plug thread came off and that it was because of wear.He ordered up an over size plug and gave no other option to fix it printed up a estimate and said it would cost 794.66 to repair and that it would need to be done by next oil change at the latest..So I thought that it sounded odd that a threading could just wear out over time and so I researched it and not only did other have the same complaint I found out that it only happens from cross threading, over tightening etc. all reasons are due to error of who ever is putting the plug back in .I also found out that it is possibile to install a thread kit to fix it also..So now Im driving a car that oil drips from because of an Sun Devil auto oil tech that all my family and I have trusted to work on our cars for years. I am a pregnant mother of four kids who works hard and I can not afford to foot a bill because a tech messed up and decided to give me some b.s. reason. So after numerous days of thinking I decided to file through B.B.B because I am worried I would either be bullied or lied to by the front desk person. thank youDesired Settlement: My desired outcome is for Sun Devil Auto to fix or replace the oil pan on my 2004 Chrysler Pacifica that they ruined.

Business

Response:

To Whom this May Concern,

On November 19, 2015 Ms. [redacted] brought her 2004 Chrysler Pacifica in for an

oil change and tire rotation. We performed this service and she left our

facility.

We received a phone call from Ms. [redacted] and she explained that her oil light

had illuminated and that she was concerned. We invited her to come back at her

earliest convenience, but stressed that we needed to examine it sooner than

later. Ms. [redacted] had her boyfriend bring the vehicle down and we immediately

brought in to the service bay to examine it. It was quickly determined that the

oil drain plug gasket was leaking. We told her boyfriend that we would replace

it immediately. Upon removal of the drain plug, the threads in the oil pan came

out with the drain plug. We immediately told her boyfriend that this was the

case and offered him a few different solutions for repair. We offered that to

re-tap the threads and install a different drain plug or to remove and replace

the oil pan. We explained that as the drain plug is tightened over and over and

the engine is heated up during normal operation, that the metal where the

threads meet can stretch and expand. Over time, this leads to the threads on

the oil pan, which are aluminum, to stretch and eventual they will break away

from the pan and come out with the drain plug. He stated that he was in a hurry

and need to get done as quickly as possible. We offered to use an oversized

drain plug to make the repair, but also informed him that this was not a

permanent repair and that they would need to return for a permanent solution.

He agreed to relay the message and left after the plug was installed and the

oil was filled back to capacity.

Since this time we have only received this letter as communication from Ms.

[redacted] We have attempted to reach her in an effort to reach a resolution and

encouraged her to reach out to our customer service department so that we can

come to terms on a mutually beneficial solution. Ms. [redacted] has not made

any further attempts to contact us. We would encourage her to reach out so that

we might resolve this matter. If you have any further questions in regards to

this matter, we ask that you contact us directly. Thank you. SincerelyMontgomery L M[redacted]Sun Devil AutoStore

Supervisor

Review: On May 6, 2013 at 7:00AM, I took my 1997 Toyota Corolla DX to Sun Devil Auto #* in [redacted] for an oil change, power steering leak and the breaks were squeaking. I observed the technician getting into my vehicle WITHOUT placing a paper mat down on the floor. The oil change was fine. Was advised that vehicle needed front left wheel bearing replaced and power steering hose since there was a leak happening onto motor mount, which caused the power steering wheel to chatter up and down. Also was recommended that the transmission mounts be replaced, the 4 plugs, 4 wires and distributer cap. Comment by Manager, [redacted], "You will have a brand new car that will run 100K miles or I will sell your vehicle for $2,000 on my lot in front of the store." Was given a price of $1,868.27 to complete all work. Consulted with my spouse on getting the repairs and asked if the price can be reduced. Was advised that technician has vehicle all apart ready to go. Approved the work and sat in waiting area while work being done. Was advised the vehicle would be ready between 1:00pm and 1:30pm same day.

In the second hour of waiting, observed a woman coming into the store with my power steering hose from warehouse. My thoughts were that I was being taking advantage of since the parts were not there.

I observed in the third hours when walking by the shop stalls, the technician working on my vehicle pressing the wheel bearing out while smoking with greasy rags and oil on the floor - this is a FIRE HAZARD in my opinion. Later, saw the technician removing the transmission mount again smoking. Vehicle was not completed by stated time and finally paid the bill at 4:30pm. Made remarks about my observation of technician smoking and left the shop.

Test drove vehicle in parking lot and the steering wheel still chattering. Went back into shop same day to advise and was informed it take a while to break in so give it time.

On May 7, 2013, went back to shop and spoke with [redacted] regarding the billing breakdown. Why was the hose cost so much and was advised it was a Toyota part, not an after market part so costs more. I showed [redacted] the grease on the floor mat and oil marks on left front fender of vehicle. [redacted] took pictures and will show technician and address the smoking while on the job. Asked why steering wheel still chattering and was told again it has to be "broken in" meaning the rubber motor mount.

Back to shop several weeks later since steering wheel is still chattering. When vehicle inspected, advised gas line injector is clogged and needs to be replaced at their cost.

Drove vehicle for approximately 4 weeks and observed oil leak. Took vehicle back to shop and counter rep (named [redacted] - no last name known) says oil pan is leaking and valve covers are leaking. I stated that [redacted] is going to take care of this. The counter rep [redacted] stated, "I don't think so. I've heard this before. Here we go again. I'm done. I've had it. I'm out of here" and he puts report on counter and limped back into the shop. The Manager, [redacted], comes out of his office after hearing the embarrassing remarks and held up a rubber hose to illustrate that water can come out of either end. I'll will tighten the bolts and wipe it down for you. The problem was not addressed that day and I left the shop.

Several more weeks passed and I returned to shop because the steering wheel was still chattering. Was advised by shop the new motor mounts and transmission mounts were defective parts and had to be replaced again at their cost. Work was done and then several weeks later, still having the same problem of steering wheel chattering. Was advised by technician the air intake hose to carburetor was cracked and to just tape up.

I made a call to Sun Devil Auto to complain and dialed [redacted] instead. While on the call, he mentioned there is a sleeve for the steering column that we need to replace at our cost. Took vehicle in for this repair and left shop.

On December 27, 2013, returned to shop due to steering wheel still chattering and steering box making a whining noise. Remarks by Manager [redacted], "I'm not going to replace everything for nothing." [redacted] called his manger named [redacted] (no last name) and [redacted] stated, "Since we touched the power steering hose, we will change the power steering pump at our expense." I left vehicle and was driven home by a counter man (no name known) and I made the remark,"I did not realize my vehicle was 16 years old." When vehicle fixed, was picked up by counter man from Sun Devil Auto. As I was leaving the shop with my repaired vehicle, the counter man remark to me was, "Enjoy your 16 year old car" which I felt was an insulting comment to be made.

Called back the same day and still hear the whining noise. Was advised to bring in the following day. On December 28, 2013, counter clerk stated that technician Julian will be right with you. Observed Julian, [redacted] and another technician inspecting the vehicle. The counter man states to me that there are air bubbles in power steering unit and was told to solve the problem need to drive 400 miles and the air bubbles will come out.

Next day, called up [redacted] (no last name) and advised him of the problems with my vehicle and his remarks were, "You have a 1997 vehicle which gets you from Point A to Point B and you could sell for $200-$400, or donate to charity as a tax write off."Desired Settlement: I feel that for all the time and effort put into fixing my vehicle, the repairs have not been done to my satisfaction. To this day, I believe I was taken advantage of by Sun Devil Auto #* being a senior citizen on a fixed income. Since they initially stated I could sell the vehicle for $2,000 (cost of the repairs) or for $400, I would be pleased with a compensation of $1,600 for all my time and inconvenience Sun Devil Auto has put me through. I have pictures that can be mailed in a separate enclosure or via email showing the oil stains on my driveway for the record. Please advise if this is necessary for this complaint.

Business

Response:

Mr.

[redacted] brought his 1997 Toyota Corolla into our Thunderbird location on May

6th 2013. He requested us to check a vibration, brakes, and a leak that he had

been experiencing with his vehicle.

As a

result of our inspection we recommended the replacement of the engine mounts

for the vibration, a wheel bearing due to it making noise and the power

steering pressure hose for the leak. The spark plugs and ignition wires were

recommended as maintenance items. The vehicle did not need brakes at that time.

Mr. [redacted] approved the work and the repairs were performed.

On

Nov. 12 Mr. [redacted] returned again for a vibration with the vehicle. We replaced the engine mounts under our 12

month/12,000 mile warranty at no charge.

In

December I spoke with Mr. [redacted] and went over all the items that we repaired

on his vehicle. He expressed to me that he was not satisfied because the power

steering had a leak and it was noisy. I asked him to return to our

facility for us to take a look at his vehicle. Upon that inspection we did find

the power steering pump leaking. We

replaced the power steering pump at no charge to Mr. [redacted] per his

satisfaction, which was a $380.00 value.

After

the repairs Mr. [redacted] personally called my office and thanked me for the

customer service and that he was satisfied and would return as a future

customer.

It

is unfortunate that Mr. [redacted] is not happy with our service, but we feel

that we have gone far beyond what our obligation was to him in an effort to

retain him as a future customer. We feel

that a refund is not warranted at this time.

If you have any questions, please feel free to call me at 480-491-4210.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I went to sun devil auto on [redacted] and [redacted] for a oil change last Thursday. They told me my oil cap was missing and gave me a list of repairs that truck needed and said I can get cap at auto parts store. I went to auto zone to get cap and found they had broke my hood latch inside truck so I tried to pull cable and it came out. I called sun devil auto spoke to [redacted] the manager and he said that my truck is old I should expect that to happen. He said they would fix for $200 aprox price. So I had to have some one else get my hood open and he had to break grill to do get to latch under hood. He found oil cap next to battery and checked oil they over filled my oil 1 inch over the safe mark. I will never go back and will tell every one I know about experience I had there.

The manager '[redacted]' could have the worst customer service skill I have ever seen.
When installing a part on my vehicle, one of the mechanics damaged another portion of my new car causing an engine light to appear. I found this out after taking my vehicle to another shop who said that was what most likely happened. I took my car back to have them replace the part, they were not happy at all and would hardly speak to me until it was finished.
**The next day another engine light went on, so I took the car back and kindly asked for further assistance. After arriving, [redacted] stated: he is "done with me" and that "I need to leave before he calls the police", I was baffled by how he spoke me and left.**
Come to find out after taking my car to yet another shop, there was nothing wrong with the vehicle. A disaster could have been avoided by simply taking the time to look at my car and explain what is happening.
This shop deserves 0 stars, I feel terrible for some of the mechanics and patrons there because of how horrendous the management is.

Sun Devil Auto, on [redacted]. and [redacted], has been working on my truck for 10 years and they have always done a great job. They treat their customers with respect and they make sure that their work is complete to our satisfaction.

Review: I visited the [redacted] location to have a coolant flush done on my vehicle, as it was needed as scheduled maintenance because the fluid had turned brown in color in my vehicle. This was my first time visiting any location of Sun Devil Auto. After a little over an hour of waiting, my car had been completed. I was told my vehicle had been flushed and a may see some traces of the previous brown fluid, which they assured me was normal. As a customer who is not a mechanic, I felt going to a professional business would not require me to check anything after the work was completed. 2 weeks after the service was completed, I had just returned home from work, and I smelled coolant coming from under my hood. I opened the hood to discover brown coolant residue all over areas to the right side of my engine, and leaking out of a hose that goes into the thermostat housing. I called Sun Devil immediately to explain what I had discovered and their only response was 'if you would like us to look at your vehicle and give you an estimate for repair, please bring your vehicle in.' I asked to speak with a manager, the person claimed to be the manager and that there was nothing else he could do. I called another certified mechanic to have the issue looked at so I knew exactly what was going on. The hose was never tightened when placed back on the housing, so fluid had been leaking since the day I left Sun Devil. The mechanic explored further, as he was concerned that it only being 2 weeks after a flush, the fluid should not be so brown. After removing the cap to the radiator, it appeared to be untouched, still containing dirt and brown fluid, I was told a flush had not been done on my vehicle, and if it had, they did not use new coolant. After calling Sun Devil again and again asking for contact information to speak to someone above the store manager, I was denied any help, told to just bring my car in to get an estimate, and left a message for their manager to return my call, which I have not received. I was denied a refund, as they claim the flush was done, but it is very apparent they did not, and further tried to sabotage my vehicle by not tightening the hose so fluid would leak out, which was not an issue pribe

prior to taking my vehicle to Sun Devil.Desired Settlement: I want a full refund, as work was not completed on my car and was returned in a worse condition than it was prior to taking it to Sun Devil, an apology for being lied to and being talked to so disrespectful and given the run around like they had no fault and didn't attempt to solve the issue, but tried to get me to bring my vehicle in so they could charge me more money.

Business

Response:

Our store manager contacted Ms.Byarlay and had her bring her vehicle in to be re- inspected. We re-flushed the

cooling system, inspected the cooling system for any leaks, and steam cleaned

the engine to remove any coolant that had leaked from the thermostat hose being loose.

We were able to take care of and satisfy Ms. Byarlay, and we apologize for the inconvenience that we may have

caused. We appreciate her understanding and working with us and hope that we

may earn her trust and her business in the future.

General Manager

DO NOT GO TO THIS SHOP.

I have a truck with off road tires $250 a piece. 2 months ago I took it in for oil and tire rotation. Walked out and the worked order said it was taken care of.

Fast forward to next scheduled maintenance. Said the tires are not wearing right, I need an oil change and another tire rotate. My wife took it in this time. ASKED 3 times on 3 separate occasions did the tires get rotated? Yes, yes they the tires were rotated is the response she got.

I get the truck, tires were not rotated. Took it in 5 days later said these were not rotated. He then asks for the Rim lock key....I said Rim lock key? I was never given one.

So now I told him, well either 1 you have lied to me twice now about rotating my tires or you lost my key. They said well I don't have a key.

I responded well so now I am left with $500 worth of tires with un-even premature wear and you guys have lied to me.

I asked for a manager and he apologized for the problem and I said the problem here is I am left with nearly brand new tires with uneven wear and you are not offering anything? Dave the manager said, well the driver causes tire wear. I said No, the shop that did not rotate my tires the past 2 times like I asked them to, and like the paper work says they did causes uneven wear.

He said I am not buying you or offering you anything for those tires. what do you want me to do at this point. I said don't ever touch my truck again. I will come get it.

Dear Sirs or Madam,

I am writing to you in regards to an issue that happened at your location on Baseline Road in Mesa, Arizona. I thought about this for the past two weeks. Although, my intentions are not to have your manager fired, I wanted to express my concern.

It all started with an appointment for an oil change. On Tuesday October 6th I showed up for my 10:am appointment. Your manager Barry and I were the only two people in the office at the time. I walked in expecting to see chuck the previous manager. Who was head and shoulders above this guy you have now.

First when I walked in ( I was used to being greeted at the front counter by Chuck or one of the other guys) your manager never left his chair. He asked me if he could help me I said I had an appointment with Cody I believe his name is, He said he was off that day.

He asked me my name and I told him. I asked where Chuck was and he said Chuck was no longer there he was semi retired. I then told him that Chuck had sent me a letter that I would receive 15% off my next service, He said Chuck was no longer there and the letter was not being honored, I then asked about Military discount and he said flatly no. Since I hadn't been for and oil change in two years I asked what the cost was because I bought anew car and the first few oil changes were free so I didn't know what they cost for synthetic oil. He then looked at his computer and said $55.08 I said okay.

He then said I had been in the store 19 prior times but had not done any major service work. He said that I had brought in several different cars. One was a Toyota that needed some major repairs. I told him I remember Chuck mentioning something But I had forgotten what it was as It was not my car but a friends who had traded the car soon after I gave them the repair estimate Chuck had made. I went and sat down in the waiting area.

A couple minutes later as he was going out the door to the shop in a very condescending manner he said I gave him nothing so he could not give me anything referring to Chucks letter and the Military discount.

I felt as a loyal customer who had been there 19 times I was worth at least him being nice even if denied the discounts and spoken to in a kind business manner.

This is what I feel, This manager needs basic people skills training, basic business acumen and extreme management training and proper treatment of customers because without us you won't have a business. In all the times I came to your store I passed many other service shops but I continued to drive out of my way because Chuck was such a pleasure to deal with. At no time did he ask me what happened the the service recommendations or even try to create any kind of rapport. I will not return to your Baseline store again. I am a loyal customer who was lost because of a poorly trained individual representing you.

I have tried to tell you this issue as accurately as I remember it

I have taken my vehicle(s) here before for oil changes and routine maintenance, and never had any problems. I took one of my cars in for an oil change, and to get the tires rotated, again, great service, and no problems, or so I thought. When I got the car home, and went to remove the front tires to put new brake pads on, one of the wheels had the lugs over tightened or cross threaded, and 3 (the 3) of the lug bolts on one of the wheels sheared off. It cost me $75 at another store to get new lug bolts put on.

I usually have great service from here, but this time was the exception, they did more damage than good. I will continue to take my cars there, only I will be wary of any tire rotations I ask them to do for me.

Review: On 12/27/2014 I took my Hyundai Sonata in for evaluation and repair due to the vehicle shaking, dials going in and out, and the car stalling out. I described in full the extent of the symptoms to the guy at the register and they are noted in their system. After a while they contacted me with what they saw as the problem. They claimed it was due to oil leaking into the spark plug housing, and they were confident this was the issue creating the problem. Having no experience with this specific type of issue before in any of my vehicles, I took them at their word, and they said they can repair the problem for $389. I authorized the work based on them claiming this was the issue. They did the work, claimed they test drove it with no problems, and I paid for what was supposed to be the correction. The next day the car did the same exact thing - shaking, dials going in and out, and shutting off. This time I had to actually have it towed back to the spot, and I had to get a rental car. That same day I talked to one of the certified mechanics at our church who also was a shop manager for 10 years, and he told me they should know better not to claim that oil would create those symptoms. And just to double check, another auto repair expert also told me the same thing. They both stated that the process should have been to check the stored codes which would have had the sensor code listed, which Sun Devil Auto tried to get me to also replace/pay for today. When I have two mechanics that don't know each other tell me I was ripped off, that's a fraudulent problem within the shop, which is also a legal case, should it go that route. Both of the mechanics that spoke with said I have every right to ask for my $ back on invoice [redacted] from the [redacted] location since the $389.52 I paid them went toward 100% of non-related work to fix the symptoms in which the vehicle was brought in for. I was going to anyway, but having two experts also suggest it makes it even more apparent that there is a need for this to be public. And even more so, when I told them I was thinking of just selling the vehicle, they immediately tried to lower the new quote to do the new repairs, as well as not sell...because that means they obviously lose out on the new repair $. I want 100% of my money back on this work that fixed nothing.Desired Settlement: 100% refund.

Business

Response:

On December 27, 2014 Mr. [redacted] brought his 2004 Hyundai Sonata in to our [redacted] location for an engine diagnostic. He had stated that his check engine light was illuminating on and off and that at random his vehicle would shut down. We explained that we needed to start with a diagnostic and see where the problems were and what would be required to do to get the vehicle back in running condition. Mr. [redacted] said that this was fine, but with a caveat, that he wanted to spend as little as possible because he was selling the vehicle. We explained that we would inspect the vehicle and make recommendations as necessary to repair his vehicle. Mr. [redacted] agreed and left his vehicle for diagnosis. Upon test driving the vehicle, the technician was unable to duplicate the shutdown issue but did witness that the Check Engine Light would illuminate and then shut off. The technician plugged in with the scan tool to observe the codes in the computer and to watch the live running data. The codes in the computer were all misfire codes and the short term fuel trims were out of normal operating range. There was also a pending code, meaning that the computer had seen a failure but not enough times to set a fault code, for the mass airflow sensor. Upon further inspection the technician found that the valve cover gasket spark plug tube seals were leaking profusely into the spark plug tubes and soaking the spark plug wire. The spark plug wires were starting to arc against the block due to being oil soaked and due to the age of the spark plugs, and that the throttle body was carbon filled. The technician noted several other things wrong with the vehicle as well, unrelated to the runability of the vehicle. There were other engine oil leaks, the tires were bald enough that the steel cords were coming through, the air filter was dirty, the power steering pressure line was leaking, the rack and pinion was leaking, radiator hoses were leaking, and the ball joints had excessive play. The technician recommended first starting with the spark plugs, wires, and valve cover gaskets to eliminate the engine misfires, because with a misfire the engine cannot properly run, the computer continues to compensate for this, and with bad enough misfires the vehicle can stall and die without the proper spark being provided. We spoke with Mr. [redacted] and explained this to him. We also forewarned him that there may be other issues once this is complete and prepared him that the mass airflow sensor may also have a problem, but we could not fully make a diagnosis on the other items until the vehicle ran properly and the computer was not forced to compensate for the multiple misfires. Mr. [redacted] agreed to have us replace his spark plugs, spark plug wires, and valve cover gasket but requested that nothing further be done as he was looking to sell the vehicle or trade it in. We agreed and the technician proceeded with the work. Upon completion the technician also cleaned the sensor wire in the mass airflow as he noticed that the sensor had debris inside of it and the sensor wire was dirty. The technician test drove the vehicle and found no further problems with the check engine light illuminating, nor was he able to duplicate the stalling issue. Mr. [redacted] was called and this information was relayed to him at this time. We also informed him that there was still a possibility of other issues, but they were not present at that time, however, if they did persist, he would need to bring the vehicle back and we would recheck further. Mr. [redacted] agreed and came to pay for and pick up his vehicle. The mileage at this time was 138894.On December 29, 2014 we found Mr. [redacted] vehicle in our parking lot and the key was dropped in our night drop box. Mr. [redacted] called us later that morning to inform us that the vehicle was stalling and had eventually died and would not restart. He stated that he had driven it home with no issues, not far from our facility, and that his wife had driven it to church and that on the way there, the vehicle was stuttering and then stalled. She was able to restart the vehicle and got it there. A friend inspected the vehicle and suspected that it might be a battery problem as there was some corrosion at the terminal. I explained to Mr. [redacted] that if the vehicle was cranking and not starting that the battery was in good shape, there had to be another problem. We agreed to examine the vehicle, again, at no charge as per our agreement and to call him with answers. When the technician went to the vehicle it started immediately with no concerns. There was an engine light illuminated and the code in the computer was for crankshaft position sensor failure. The technician checked to ensure that there was indeed a crankshaft position reference signal at the computer. There was a signal from the sensor and no problems were found. We cleared the engine light and allowed the vehicle to run and continued to check the reference from the sensor. After running for some time, the computer again set the engine light with the same code for crankshaft position sensor failure and we could watch the signal from the sensor dropping in and out. The crankshaft position sensor on this vehicle is located behind the timing cover and under the timing belt. We explained to Mr. [redacted] the procedure for replacement of the sensor and advised that if we were going to go far enough as to replace the sensor, that it would be a good idea to replace the timing belt components that are behind the cover as most of the labor to replace these items is in the removal of the covers. Mr. [redacted], again, iterated that he was attempting to get rid of the vehicle and wanted to spend as little as possible on it until such time. The manager explained that it would be possible to replace just the sensor without the timing components, however, if we opened the timing cover and found that the belt was in bad enough shape we would have to replace the belt at a minimum as we could not place an old timing belt on a vehicle if it was in bad enough repair. Mr. [redacted] stated that this still was not something he was interested in and would have to get back to us. He stated that he was considering just trading the vehicle in as it was and forgoing any further repairs. The manager explained that it was a far better investment to make the repairs on his vehicle vs completely replacing it, but that if he was set on replacing the vehicle that it would be of a greater value to sell or trade in, if it was in running condition. The manager offered to help Mr. [redacted] on the price of the repair, as he had done with this previous repair, by offering a discount, to attempt to earn his continued business. Mr. [redacted] stated that he would have to think about it and get back to us. Mr. [redacted] showed up later in the day with a tow truck stating that he had sold the vehicle and was going to forego any further repairs. We gave him the key for his vehicle and he had the car towed away from our facility. The mileage at that time was 138959. Since this time we have had no further communication outside of this letter from the Revdex.com. We attempted to help Mr. [redacted] through his vehicle repairs and ensure he had a good running vehicle, while at the same time working within his budget. It was explained to him very clearly what the steps to diagnose his vehicle were and only the failures found at the time of inspection were recommended and made. Mr. [redacted] made no attempt to contact us to resolve this at that time, and made no indication that he was unhappy with the services performed. He did express frustration at having to spend more money, but this was an unavoidable expense that had not presented itself upon the initial diagnosis. It was not until 65 miles after the initial diagnosis that the vehicle began having the issues as described by Mr. [redacted]. We made the recommendations based upon the initial diagnosis and then test drove the vehicle and found no further issues. There was no need to continue testing at this time if no further problems seemingly exist. We feel as though we have acted in Mr. [redacted] best interest in only recommending the work as necessary at the time of the diagnosis. We attempted to work within the constraints of his budget and his requests based on his intentions with the vehicle. We do not feel that a refund of his money is appropriate. We appreciate your time and attention to this matter and ask that if you have any further questions that you contact us directly. Thank you.Sincerely,[redacted]Sun Devil Auto