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Sun Devil Auto

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Reviews Sun Devil Auto

Sun Devil Auto Reviews (154)

Review: I went into Sun Devil because my car was over heating. They informed me that my radiator needed to be replaced. I agreed, paying $600. not only did they do a sloppy job in installing the radiator, within a few days my car continued to overheat and one night while driving home my car completely stopped on me, and felt like my engine dropped to the ground. before making that last right turn I was on the freeway and multiple times my car would stop or jerk in the middle of the freeway. I noticed my gears were not changing normally. I could not even push or move my car, I had to call a tow truck to move it out of the middle entrance of my apartment complex. I towed my car back to Sun Devil auto and after checking it they called and told me my transmission was ruined. I told them I would not like to have this problem fixed and would like to tow my vehicle back home. I asked them how they were able to get my car moving again and they just ignored me, and they were upset that I wasn't going to put more money into it and have them fix it. Later I had a mechanic look at it and he found screws that were left in on a tube that connected to my transmission. a tube they use screws for to cut off the flow so they are able to replace the radiator. these screws belonged to sun devil auto and I still have them for evidence. I believe they left these screws on to mess up my transmission and have me come back to put more money into my car. I would like them to fix my car, refund me the money I have paid for this radiator. not only did they ruin my car forcing me to buy a new one but they put me and my fiancé's lives in danger. while driving on that freeway I could have been hit or seriously injured.Desired Settlement: I would like for them to not only refund me the money I paid for the new radiator, but also fix my transmission that was destroyed due to their repair to my new radiator.

Business

Response:

Dear Ms. Fellows,

Ms. [redacted] brought her vehicle to us on January 8, 2013 to have an overheating

problem diagnosed. At that time it was discovered that the radiator was leaking

and that the thermostat, due to the overheat, was in need of replacement. Ms.

[redacted] agreed to replacement of these items. The work was performed on her

vehicle and Ms. [redacted] was called to pick up her vehicle. No further problems

were found at that time.

On January 29, 2013, Ms. [redacted] had her vehicle towed back to our Ray Rd.

facility because she felt that something was causing the vehicle to not run

correctly and the vehicle would hesitate when attempting to move anywhere. At

that time it was determined that the transmission had failed due to internal

damage. Ms. [redacted] declined repairs and had her vehicle towed back to her home.

We had not heard anything about this vehicle prior to Ms. [redacted] contacting the

Revdex.com. No attempt was made to resolve this issue with our

corporate office. Since the time that we received her complaint, we have had

the opportunity to speak with Ms. [redacted] and had her vehicle towed to another

one of our repair facilities to have the vehicle properly examined and

determine if there is any liability on our part for the transmission damage on

her vehicle. After having reviewed the vehicle, and the evidence provided by

Ms. [redacted], we have determined that we do hold some responsibility for the

transmission damage and have agreed to repair the transmission at our inside

transmission facility at no charge to Ms. [redacted].

The problems as they have occurred are not our normal course of business, and

the level of professionalism that is normally exercised inside of our

organization was not properly met at the time of the initial repair. We have

apologized to Ms. [redacted] about this and look forward to her continued business

as a long term customer. We will continue to work, always, on making sure that

we treat our customer with the utmost care and professionalism. We appreciate

your time and attention to this matter. Thank you.

Sun Devil Auto

Store Supervisor

Recently purchased a 2005 Nissan Quest from a private seller. I choose to take the vehicle to Sun Devil Auto based on proximity to my home/work to have it looked at. I asked Sun Devil to "take a look at the vehicle and let me know if there were any major issues" with it. Sun Devil came back with pleasant information. The vehicle needed new braked and some fluid flushed other then that it was ok. I had Sun Devil fix the brakes on the vehicle.
Two weeks later the service engine like came on and the van started to make a clunking noise in the front end while turning. Took the vehicle back to Sun Devil and they said the check engine like was probably a faulty catalytic converter or oxygen sensor and that it would be fine just may not pass emissions eventually. The clunking noise was due to faulty control arms that needed to be replaced. More than $1000 later we had them replace the control arms since we had to drive 650 miles out of town in few days, we wanted to be safe. At the start of our journey the vehicle started clunking and making crunching noise every time we made a turn or slowed down. We made it back into town and immediately to the vehicle to Sun Devil to report the problem.
They first said no worries the bushings just need tightening and lubed. Its fixed, come pick it up. I picked it up and its worse then ever crunching anytime the vehicle moves. Back to Sun Devil auto with the van and now they quickly tell me that it needs sub frame and it will cost $850 parts and $450 labor. Being s single income family this is not possible so I have to take the vehicle home and on the discharge paperwork it states that the vehicle has been in an accident, front end damaged, the odometer inoperative, engine monitors had been reset, creaking noise in the front ever since.
The vehicle was never in an accident since we have owned it for 2 months and since we asked Sun Devil initially to inspect the vehicle it may have been important to inform us of that fact. They never informed us.
Be careful having Sun Devil Auto perform work on your vehicle. It would seem that they either do not have experiences mechanics or worse that they may tamper with vehicles to get you to return for more extensive and expensive work. I will not be going back to them for any work.

Review: On 2/10/2014 I took my car to Sun Devil Auto to have the radiator and timing belt replaced, after $205.49 on discounts I ended up paying the total of $1949.56 for the parts and labor. After a few weeks I turn on the A/C for the first time after the reapir, it was not blowing cold air, I assumed since it had all the water/radiator hoses replaced the freon leaked. So I recharged it and it worked good for approximatly 30 minutes, after the 30 minutes it started blowing hot air again. When I took the car back to Sun Devil Auto on 4/16/14 to check a previous repair (oil pump -cost me a little over $900) that I still have issues with, I asked them to recharge the A/C, when I went back to get the car, [redacted] the manager started explaining that I need to replace the condenser, which is assembled to the radiator which was previously replaced by Sun Devil Auto and it was going to cost me another $650, after telling him that the air conditioning was working prior to the radiator replacement and that never worked after, he dropped the price to $300. I do not think is fair to be charged for something to fix that they obviously accidently or not broke.Desired Settlement: I would like to repair my A/C issue (caused by Sun Devil Auto) to a different reapir shop and be refunded the total amount of the repair cost from Sun Devil Auto.

Business

Response:

Dear Ms. [redacted], On December 26, 2013 Mr. [redacted] brought his 2004 Audi in to our [redacted] Rd. Facility to inspect for issues with his oil pressure light coming on. At the time of inspection it was found that the oil pump was not generating enough pressure to the engine to keep it properly lubricated, and that as a result of the low voltage from the low pump pressure, the switch would need to be replaced. Removal and replacement of the pump required that the oil pan be removed to access it and that the oil would need to be drained requiring an oil change. Mr. [redacted] approved the work and we began the repair of his vehicle. Upon completion the oil pressure was at proper specification and the oil pressure switch was operational. Mr. [redacted] was called and came to pay for and pick up his vehicle. On January 18, 2014 Mr. [redacted] returned to our [redacted] Rd. facility because his oil pressure light was coming on. Upon inspection we found that the switch we had installed was faulty and in need of replacement. We replaced the switch under warranty and at no charge to him. We ensured proper operation after replacement and he picked up his vehicle. On February 2, 2014 Mr. [redacted] brought his vehicle to our [redacted] Rd. Facility to have the coolant checked and to examine why his temperature gauge was not operational. At this time we found that his radiator was leaking, the temperature switch was not operational and made recommendations for the timing belt w/ water pump and radiator hoses based on his vehicle mileage. This work also facilitated us doing a coolant flush. Mr. [redacted] agreed to the repairs and we proceeded with the work. After the work was completed we pressure tested the cooling system to ensure there were no more coolant leaks, and we made sure that the temperature gauge was operational. Mr. [redacted] was called and paid for and picked up his vehicle. On April 7, 2014 Mr. [redacted] returned to our [redacted] Rd. Facility to have his air conditioning system inspected. He stated that this was the first time using his A/C in several months and that it was blowing out warm air, not cold. Mr. [redacted] felt that because we had worked on his cooling system that the items must be related. The manager attempted to explain that the 2 systems are separate, one regulates engine temperature to prevent overheating, and the other was for passenger comfort. The manager offered to examine the system at no charge and found that the A/C condenser was leaking. Mr. [redacted] insisted that the condenser was damaged during the radiator repair. Our manager ensured him that this was not the case, but due to his recent repair history, and in the interest of helping and keeping a customer, he would waive the labor charge for the condenser installation if Mr. [redacted] paid for the condenser and freon. This was not satisfactory to Mr. [redacted] and he elected to take his vehicle. We understand Mr. [redacted]’s frustration with his vehicle. We feel that we have acted in his best interest. We have shown that we are willing to work with him and to even guarantee and warranty the work that we perform. Unfortunately, due to the position of the A/C condenser, which is in front of the radiator, the condenser is more susceptible to road damage as the vehicle’s grill is the only preventing rocks from entering the front of the condenser. Furthermore, as a vehicle ages and the components are heated and cooled over and over they have a susceptibility to warp as well. Mr. [redacted]’s vehicle at the last repair had 98,812 miles. We have attempted to help him with the cost of the repairs and attempt to retain him as a customer. We made this offer to him in good faith, and not as an admission of guilt or liability. We have not worked on Mr. [redacted]’s A/C system and repaired the items as we saw necessary at the times of inspection and repair. We feel a full refund of the work is not warranted as the system repaired was his cooling system and timing belt, and not his A/C. They are separate. We appreciate your time and attention to this matter. Should you have any further questions please feel free to contact me directly. Thank you. [redacted]Sun Devil AutoStore Supervisor

Consumer

Response:

As I mentioned on my previous statement the A/C has not been working since Sun Devil Auto replaced the radiator, and to replace the radiator the condenser needs to be removed, I dont know why they are saying these two systems are separated when they are assembled. To replace one or the other unit you need to dissassemble them because the radiator and the condenser when installed in the vehicle are assembled together.

Review: I went into this location because my car was having issues starting. I notified them that I was not sure what was causing the problem but when I ran the diagnostic code at Auto Zone that there was a crankshaft sensor error. The assistant manager charged me for a diagnostic. During the diagnostic the stated they heard sounds coming from the timing belt and they wanted to charge me labor to look into to see if that was the problem. I agreed since they stated they would deduct this labor cost from the repair. After looking into the timing belt they called me and stated that the only issue I had was a problem with the crankshaft sensor and that it would only be around $500 to repair. I agreed. When I came to pick up the vehicle the notified me that the one of the parts another location brought over was not correct so I would have to come back the next day to pick up the car. The next day they called me and said that they replaced the crankshaft sensor but that the car wasn't starting and they determined it was because of the starter and that it would be around an extra $400 to replace and that I could pick up my vehicle that evening. When I came to pick up the vehicle that evening the manager Jeremy was present and started telling me that during the process of the initial review they did of the timing belt that they discovered a leak in the power steering pump, an issue with the timing belt, and a problem with a pulley that they didn't notify me of. He stated they should have told me while they were in the vehicle and offered me a new quote without labor. I took my car home and noticed that the car kept lurching forward on its own. The next morning, the car lurched forward and the check engine light came back on stating there was a transmission sensor error code which wasn't there previously. I also discovered they left the engine cover off of my vehicle and that when replacing the crankshaft sensor it's possible for technicians to potentially affect other sensors.Desired Settlement: Ultimately, the manager stated that the car's computer only shows one error code at a time, which several sources indicated was false, and that was his argument for why it was when I came in I didn't have this issue but all of a sudden it existed when I left. Now he is trying to state I would need to pay for a full transmission overhaul. I understand we won't see eye to eye on that and, even though he admitted he had a contractor, not a Sun Devil Auto employee, perform my work that did not follow standard procedures and should have let me know about the issues present, my issue is I paid over half the cost of the repair $516 and there is a post dated check scheduled to come out on 2/16 for $406. I do not feel that I should be charged for the other amount, not only did their "repair" cause further damage on my car, they were not upfront with me about all of the problems they discovered during the diagnostic I paid for and this full disclosure would have affected my purchasing decision.

Business

Response:

To Whom this May Concern,On January 5, 2016 Ms. [redacted] brought her 2003 Hyundai Santa Fe to our Chandler facility to have a starting concern checked. Upon her arrival she stated that she was having problems getting the vehicle to start and that she had a check engine light on. She stated that she had the code checked at her local auto parts store and that they had told her that it was a sensor. We offered to perform a diagnostic on the vehicle to verify the concern,as in often cases, when a parts store pulls the engine codes it is not always the problem that they diagnose. Pulling engine codes only gives you a direction to head,not verifies a concern. Ms. [redacted] agreed and we proceeded with the inspection. Upon inspection it was discovered that the vehicle had a code for the crankshaft position sensor (P0335) and that there was a stated noise coming from the timing area. To inspect and to replace the sensor requires removal of the timing belt to verify and so this was suggested to Ms. [redacted]. She agreed and we began the process of removing the timing covers. Once the covers were removed it was verified that the crankshaft postion sensor was indeed intermittently failing and that the water pump was cutting in tothe side of the timing cover. It was suggested at that time to replace the timing components since we were already there and would cost no further labor, and to replace the water pump. Again,this would cost no further labor as we were already to the area of repair. Ms. [redacted] declined and opted to just have the sensor replaced. We replaced the sensor and re-verified that no further concerns existed with the engine light. After driving the vehicle and then allowing the vehicle to sit for a period of time, the technician went to start the vehicle again and the vehicle would not crank over. When placing the key in the start position,there was no response from the starter.The technician performed a furtherinspection and found that the starter would intermittently stick and it was recommended that the starter also be replaced on the vehicle. Ms. [redacted] agreed and the starter was replaced. The service advisor told Ms. [redacted] that we would perform a full vehicle inspection once the vehicle was fully operational and inform her of any further problems that the vehicle may have. Upon this inspection the technician found that the power steering pump was leaking, there mere multiple other leaks and that the vehicle should be steam cleaned, there were maintenance items that had been previously advised and that there was still a lingering concern as the vehicle had previous transmission concerns that were never addressed. On June 14, 2014 the vehicle had been in for us to retrieve the engine codes. Upon that inspection we found that the transmission had some internal concerns and a code P0750 was present and we recommended that the transmission be removed, disassembled and inspected for internal problems. Ms. [redacted] declined and that recommendation was noted on her invoice at that time. (mileage was 170,185). Ms. [redacted] only wanted to address the immediate issues at hand and opted to wait to have the repairs performed. We agreed to this and replaced the starter. Ms. [redacted] arrived later that day to pick up her vehicle and was informed that we had discovered one other additional problem upon further inspection. The connector to the camshaft position sensor was brittle and had come apart during the repair process and we would need to replace it. We offered to replace the connector at no charge in the interest of helping her out and good customer service. Ms. [redacted] agreed and came back the next day to pick up her vehicle. Mileage at that time was 174,158.When Ms.[redacted] arrived the next day to pick up her vehicle the store manager again approached Ms. [redacted] to discuss the concerns in her timing cover as he was concerned that driving it in the condition that it was in would cause greater damage and offered to still replace it without charging her labor, as we had just been working in that area. He stated that we were willing to go back in and replace the components, even though she had declined previously, and perform the parts replacement at no cost on labor. He also offered to help her with the power steering pump labor as this was of a serious concern as well. Ms.[redacted] declined, again and picked her vehicle up.

Consumer

Response:

The business did not notify me that there was an issue with the power steering pump, water pump and timing belt when they were originally in the vehicle. It was for this reason after the fact that Jeremy, the store manager, offered me a quote to repair these without labor included since he admitted they were wrong to have not notified me of all the issues that needed to be addressed especially since I paid for a diagnostic. The transmission had been replaced 5 months ago so the transmission that they previously recommended be repaired was not the same one in the vehicle when they had previously looked at. So the fact that the had previously recommended my old transmission be repaired, which I did, does not prove their point. The business did not do their due diligence to provide me with proper information after my diagnostic was performed and if they had told me that there were multiple issues to be repaired I would not have move forward with the initial repair they charged me for. If you look at the date in the picture of the estimate for the power steering pump I attached, it was not issued until 1/7 which was after I initially brought my car in for repair. The attached quote alone should be enough evidence to see that they did not tell me about the power steering pump upfront at the time of service especially since that is not in line with the attached statement by the business that states they told me when they first examined the car and provided me a quote on 1/5. Ultimately, the business did not disclose to me at time of service that the power steering pump, water pump, and timing belt needed to be repaired even though they charged me labor during the diagnostic to examine it and tell me that it was an issue therefore, whether or not they agree that their contractor damaged my transmission sensor, they did not provide me information regarding what was wrong with my vehicle and if they had that would have influenced my purchasing decision.

Review: Paid $1945 to have oil leaks stopped on our truck. Charged for replacing oil pan gasket/set and transmission gaskets. Oil still leaked from truck. After dispute with the manager, he refused to honor the warranty, told us to leave because he wasn't going to fix it. Took the truck to a different shop and they found the oil pan gasket and the transfer case oil seal leaking. When they removed the oil pan they found the oil pan gasket was dirty and had used silicone to try to seal it. Sun Devil charged for engine power flush that we didn't request nor was the service ever discussed.Desired Settlement: We want to be reimbursed for the $808.31 we paid another shop to properly repair the truck.

Business

Response:

March 16, 2015Revdex.com4428 N. 12th StreetPhoenix, AZ 85014###-###-####/ ###-###-#### RE: ID#:[redacted] On February 23rd 2015 Mr. [redacted] brought his vehicle in for a re-inspection of an oil leak, he believed it was leaking from the rear main seal of the engine. Upon inspection we found no signs of engine oil leaking but we did find that a transmission cooler line was leaking from the connection. We tightened the connection and cleaned the area. [redacted] the location manager called Mr. [redacted] letting him know of our findings. He started the conversion by asking questions, verifying the color of fluid he was seeing on the ground and find out why he felt the rear main seal was leaking. Immediately Mr. [redacted] started accusing [redacted] of not wanting to stand behind our warranty. [redacted] tried to explain to Mr. [redacted] the nature of his call was to try to get to the bottom of what type of fluid he was seeing and why he felt the rear main seal was leaking. There were no signs or oil leaking at that time, [redacted] offered to run the vehicle and to continue to check it though out the day. At that time Mr. [redacted] became unreasonable to the point [redacted] asked Mr. [redacted] to pick up his vehicle. When Mr. [redacted] arrived to pick up his vehicle his actions went from unreasonable to deplorable. He came through the door very animated and was using very offensive language. At one point he tried to come around the counter in a very aggressive manor asking [redacted] if he wanted to hit him. He also went on to physically threaten [redacted] held his composure and with the help of one of our employees asked Mr. [redacted] to leave, Mr. [redacted] did finally leave. Because of Mr. [redacted]’s erratic behavior and the threats made to [redacted] personally he felt the police should be notified. Mr. [redacted] has made it impossible to resolve this matter. His behavior wasunacceptable and his actions warranted having to contact the police. I personally spoke to Mr. [redacted] a couple of days after the incident and I was offended by the fact Mr. [redacted] did not only justify his actions but was proud of the way he had handled the situation. At Sun Devil Auto we strive to treat all of our customers fairly. The words, the threats, and behavior exhibited by Mr. [redacted] were so vulgar I cannot include them in this letter. We feel that this mattershould be closed and no further action should be taken regarding this issue. If you have any question you can contact me at ###-###-####. Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response if full of untruths[redacted] never went behind the counter. [redacted] is the one who jumped up and came around the counter trying to entice [redacted] to hit him[redacted] never physically or verbally threatened [redacted]. From other reviews of Sun Devil Auto it is evident that the management staff is trained to claim they were threatened by the customer[redacted] did use derogatory remarks because [redacted] insisted there was no oil leak (this after we spent $1945). The disagreement escalated and ended with [redacted] telling us to remove our truck from the premises and we had no warranty. After filing a complaint with Sun Devil customer service as well as this complaint we took the truck to a reputable mechanic who determined the oil pan was leaking and appeared the oil pan had not been removed from the truck. They also stated silicone had been used to try to keep the pan from leaking. I have receipts showing I paid to have the oil pan removed and the gasket replaced to stop the leak. We want to be reimbursed for the cost of having to take the truck elsewhere for proper repair since [redacted] made it very clear that Sun Devil was not going to do any repairs. People need to be warned that if you don't let them up sell you then you won't get your vehicle repaired correctly.

Regards,

Business

Response:

March 24, 2015It seems clear that this has become a very passionate issue for both sides in this disagreement.At this point we find it unlikely that we will be able to retain the [redacted]’s as future customers. However, we do not want to leave this issue unresolved. So moving toward that end we would like to obtain a detailed invoice of the work that was done elsewhere. After having an opportunity to review the information we are willing to consider some form of a customer service gesture only and not as an admission of fault on our part. Hopefully we can find a resolution to this matter and put this behind us.If that is agreeable to Mr. & Mrs. [redacted] please have them forward the information for ourconsideration.Best Regards,[redacted]PresidentSun Devil Auto...

I've been unfortunate enough to be an unwilling returning customer of Sun Devil Auto. I first brought my my vehicle in due to a dash light indicator. Despite poor reviews and horror stories from my co workers, sun devil was close to my work and the convenience beat out my better judgement.

During the diagnostic Mario informed me I would need a lower control arm quoted at $850. I now realize how grossly overpriced this is but at the time I went with it. They replaced the part in hours and after work that day I was back on the road. Halfway into the drive home my car violently jerked and the entire front end dropped down while going 70mph on the freeway. This sent me into the sidewall on the shoulder of the road. I was forced to wait for almost an hour in this dangerous position in order to have a tow truck take my car and I back to Sun Devil.

After a second inspection, Mario admitted that the tire arm was improperly installed. He apologized and the next day the part was fixed- free of charge but not without putting me out of pocket for the towing expense. All this not to mention how dangerous the mistake truly could have been causing harm to my car, myself and possibly others on the road. Upon leaving Mario gave his word that this was not how they did business and that he would "take care of me" for any future car issues.

If the old cliche "fool me once..." Was ever appropriate, it may be now. My next encounter was also the result of a dashboard indicator. Maybe my train of thought was that everyone makes mistakes and just maybe this time they wouldn't stiff me with the hiked up labor charges considering the circumstances. Once again, I was wrong. Now the diagnosis was a bad intake manifold for a whopping $1,330. This time I thought I'd be smart by searching quotes in the area. I showed Mario RepairPal.com and AmericanMuscle.com along with other fair price websites and he seemed shocked and quite frankly oblivious to the modern marvels of googling such information. Though I should have walked away, through the scare tactics mentioned in several other online reviews I forked out the cash.

Fast forward 8 hours and I'm back on the road. This time my car made it home but it wasn't more than 24 hours later when the indicator light came back on. OReilleys pulled the same code description so the next day and i'm back at SunDevil. Mario has his guys look at it and deems the part they installed the prior day as "defective". Once again they replace the part and send me on my way.

I truly wish this was the end of the story. If it was, I may have been inclined to call it a wash and just never returned. Then again, I may not have had the desire to spend my time typing this review either.

As I'm heading home from having the intake manifold replaced I make it a mile on the freeway only to be engulfed in a cloud of smoke. The temperature gauge is in the red and I'm stuck checking the coolant tank on the freeway with cars breezing past. Guess what? No coolant. Not a drop. Did the Sun Devil Auto guys forget to refill it after draining to install the manifold? Did they miss a leak, or perhaps cause a leak? I suppose I'll never know. Back at the shop and Mario says a full pressure test is done, coolant refilled and I shouldn't have any further issues.

Two days later and I have my father in the car who's newly diagnosed with stage 4 cancer and I'm taking him to chemo.... Once again. Over heats leaving me stranded and waiting with my ill dad in the car. I'm no mechanic but I'm sure a full tank of coolant isn't burned in few miles. Regardless at this point I express my dissatisfaction with Mario and his establishment. He tries to sell me on a $400 pump fix (for a $40 part), and I refused. I'm out the door and this time for good.

In summary, if you want the job done quick and don't mind paying almost double the fair price estimate- sun devil. If you want to have a new friend that you hate to visit way more often then you'd like- sun devil. And finally if you want things done wrong almost every time with no ownership but plenty excuse, Sun devil. Spend 10 minutes in the office and listen to Mario feed the same canned lines to people on the phone about how he's "really giving you a deal" or excuses on why the customer is still having issues after their repair work. It's alarming to realize how often mistakes are made and just a matter of time until they come up against some serious law suits.

A few weeks ago I towed my Chevrolet Trailblazer in to Sun Devil Auto at [redacted] in [redacted] to have my starter replaced. After the replacement, as I started it the first time, it was loud and sounded like a diesel as it it turned over to start the engine. When my wife started it at home, she also noticed the loud, unusual sound.
Everytime she started it after that, she said it embarrassed her! After about 3 weeks, I took it back, because that sound never went away. They checked it out for several hours. When I came back to get it, not only did they not replace the starter, but they had a list of over $500. worth of things that they wanted to repair. There was quite a discussion at that time. A couple of weeks later, since the starter was still making the loud diesel sound, I took it to their business on *. [redacted] in [redacted]. I asked them to listen to the starter that sounded unusual and loud. Their opinion was that the starter needed to be replaced. They gave me a price of just under $500. I didn't tell them that it had just been replaced. At that point, I called the Corporate Office in Tempe. After telling them the story, I had to take it to one of their other locations on [redacted] and [redacted] in [redacted], for a Supervisor to check it out. The Supervisor wasn't there, So 3 other workers listened to it..They weren't too helpful, but after I got rather agitated, they said they would fix it. So I set up at appointment at the [redacted] Store. That's when I told THEM what I had been through. They again told me there that it needed to be replaced - which they did, for no charge. I recommend ONLY the store at [redacted] in [redacted], and their Manager [redacted]. Don't take your vehicle to the other 2 that I just mentioned. Because of those other two, I am giving the low rating - NOT for the one on [redacted]a.

Very impressed with the professional way I was treated when I brought my vehicle in for an oil change. My scheduled appt. was on time and the service personnel gave me a detailed explanation regarding the condition of the belts, tires, battery, hoses etc. My vehicle passed the check test. I would recommend Sub Devil and plan on going there again. I trusted the service people.

Review: I brought my vehicle in on June 20th to be serviced. A week later work still hadn't been started, some parts were ordered incorrectly, the store Assistant Manager delayed everything saying "it wasn't a priority and other cars came in." I came in several times to discuss the status and was constantly told that it would be ready the next day. This was an issue as I was having to get Temporary 3-day registration to pick it up and it was never ready. The Assistant Manager also was telling me the truck needed things that it couldn't support or shouldn't have needed, this was confirmed by the primary mechanic working on the truck. They were very confused why certain things were on the ticket, leading me to believe that I was charged for work that wasn't being done. I was also told that I didn't need tires and that my tires were okay.

When I finally picked up the truck to drive home on July 17 (coming in at 2 when I was told to, and waiting until 5:30 when it was actually ready), I was charged WAY more than I had expected or was discussed. I drove the vehicle .5 miles, just down the block, and it broke down in the middle of the road. They came to get it started again while I went back to the shop to get my money back. They couldn't refund me the money.

They got the truck started again and headed back and one of the tires (that didn't need replaced) blew. I am glad I wasn't on the Highway.

The next day I came in and found out that the Fuel line ruptured. As my initial request of them was to make the truck safe and change out what was needed to get it running, I was confused why they had left a rotted brown fuel line in place and thought that it was safe for me to drive.

I left the truck with them to truly get the vehicle up and running properly. Several times I was called because they couldn't get one part or another and asked me to get it on 3rd party sites and bring it in for them to install. I did this so that I could get the truck as soon as possible. Some of the parts I had to buy were not correct when I brought it in, even though they told me what to purchase.

I picked the Truck up again on August 1st and was assured that it was safe. however not complete, I was told I needed to get another part and install the A/C compressor myself and bring it back in a few days for them to fill it up and also that they would finish attaching the Fuel line as they couldn't get it "Clipped on" or some such. I was not charged nor given a bill or a list of the work that was done at this time. I had even asked the Manager and he said not to worry about it. I assumed we would take care of it when I brought it back to get the A/C filled.

I drove the truck home (approximately 10 miles). Upon parking at my house my wife pulled me out of the truck because flames were shooting up behind the cab. Using my and my neighbors Fire Extinguishers we were able to get the fire put out. I called the Shop and the Manager told me that if I was able to disconnect the Bed myself that he would bring some guys over to lift it off and to take a look at the issue.

I was able to get the Bed off by August 3rd and called to tell them. The Assistant Manager told me the Manager would call me the next day. He never did. I called again on August 5th and spoke with the Manager. He told me he would come by that night. He never showed up. When called again he said he would be by the next day. He never showed up and I never received a call.

Observing the area where the fire was, it looks like electrical wires were placed on top of the Muffler and Catalytic Converter next to the fuel line. It seemed to be an electrical fire that had melted half of the newly installed Fuel line. I could have been blown up if we did not get the fire out as quickly as we did. Also the fuel line was hanging down making contact with the Drive shaft and was halfway worn through already. I will now need to replace a lot more than just the Fuel line.

I decided to cut my losses and leave it, finding another mechanic. To date I have not been contacted about completing the work done on the truck. However I did find that I had been charged for the work without my consent, signature or notification or receipt of work. I had never signed anything authorizing automatic payment upon pick up.

This was only one incident with this shop. My wife's car had a radiator that was replaced and one of the hoses was not tightened down properly. The hose came off during 4th of July traffic half way to Payson on the side of the busy road.Desired Settlement: I would like to be refunded what was charged for the two times they charged me. $2775.21 the first time and the unauthorized amount of $2123.60 the second time, totaling $4898.81. The work was not completed satisfactorily, or correctly. All of their work will have to be checked and redone by another mechanic to ensure proper safety measures.

Review: April/May 2013, I brought car for diagnostic (and repair if needed).

They diagnosed bad starter. I was surprised. Didn't sound like the starter had a problem, ask them to confirm. I told them it sounds electrical.

They put in a new starter and charged me. Problem persisted. I called them, told them about the problem, told them they didn't need to put in a new starter, I told them that we argued they told me I had to bring the car in while it was having the problem. I told them, it doesn't always happen like that. Happens on a Saturday when I'm running errands, etc. Do you they have a tow truck or someone on call for something like this?

Well, the problem persisted, I contacted them several times through the spring and summer and they blew me off. Before I moved out of state, I asked them again in July of 2013 what could be done......basically told me nothing.

Well, when I got to Albuquerque, NM, I asked my potential new mechanic about it, without giving away ANY information. He told me his thoughts were the problem is electrical, in the steering column.

I have been in touch with Sun Devil for several weeks now, and they are not returning my calls and I have had it.

I've called the corporate office, I spoke with customer service, they tell me I'll need to talk to regional manager, blah blah blah. Many phone calls and no one gets back to me.Desired Settlement: I want all my money back so that I can apply it to getting the electrical problem fixed.

Business

Response:

September 26, 2013

Revdex.com

4428 N. 12th Street

Phoenix, AZ 850114

RE: ID#[redacted]

On January 30th 2013 Ms. [redacted] brought her 1993

Buick Riviera into our location on 2nd Ave for a diagnosis for why

the vehicle would click and the engine would not turn over. Upon our initial

inspection we were unable to duplicate Ms. [redacted]’s no start complaint. However after several attempts the vehicle

did not start and would not crank. We tested the system and found that the starter

was receiving power from the ignition switch and ground from the body, which is

the two things the starter needs to crank the engine over, which tells us that

the starter itself was failing. We called Ms. [redacted] with an estimate and she

declined the repair at that time.

On February 12th 2013 Ms. [redacted] returned to

have us the replace the starter for $229.00. Before installing the replacement

starter we re-tested the system with the same results, the vehicle needed a starter.

When the vehicle was repaired we called Ms. [redacted], she paid and picked the

vehicle up.

Several months later Ms. [redacted] called stating she was

having a problem starting the vehicle.

We offered a no change inspection at her convenience but Ms. [redacted]

never returned to the location again.

In her letter she stated that she had a problem with the

vehicle on a Saturday. Our location on

2nd Ave is closed on Saturdays.

However, we have tow trucks that could have towed the vehicle that day

and we have 19 other locations open on Saturdays.

On August 19th Ms. [redacted] called our office with

her complaint; I tried to reach several times and was unable to, so I left

her a message with my cell phone number. Several days went by and Ms. [redacted]

called our office stating she wrote down my phone number incorrectly and would

like to speak to me. That same day I called her and spoke to her regarding this

matter and that I would look it to it and call her back. I made several

attempts and left her a message, with no return call. We feel that we have made

every effort to speak with Ms. [redacted] regarding this matter. When we tested the

starter on her vehicle it had everything it needed to engage but the starter

was defective. Ms. [redacted] indicated in her statement that she spoke to a

potential new mechanic regarding the symptom she was having and didn’t indicate

if he had actually tested the vehicle. If he did not, I recommend that Ms.

[redacted] have someone test the vehicle while it’s not cranking to diagnose

the current problem she is having.

Ms. [redacted] drove the vehicle for several months before she

had any additional problems. We tested the system twice with the same results.

If the vehicle was having an electrical problem at that time, the system would

have had either no power or no ground signal at the starter when we tested it

and we had both. I do wish that Ms. [redacted] would have brought her vehicle in

for a no charge inspection when she still lived in Arizona as we could have

helped her in some way. If Ms. [redacted] has any problems with the starter we

replaced I encourage her to contact us, even though her warranty clearly states

all warranty work must be performed at Sun Devil Auto. I would do my best to

help her in some way. We feel that a refund is unwarranted and no further

action should be taken regarding this matter.

If you have any questions, you can contact me at

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not believe what they state in the first 2 paragraphs about re-creating the problem. Knowing what I know now, they can't re-create the electrical problem.

Paragraphs 3 states "Several months later.........", that is not true. I called them 1 to 2 days later - Because the problem was not fixed. I did not wait several months.

I specifically mentioned helping me on the weekends with a tow truck, I was told "no.....not open weekends, no tow trucks". They NEVER once offered to help me in any way. I asked if they would pay for a tow truck and he told me NO. So, it is very confusing that Mr. [redacted] has that in his reply. Does SunDevil have tow service or doesn't it?

He says he tried to reach me several times; he did not. He called one, I wrote the number down wrong, so I called the main number, explained the situation, waited at least 2 days for him to call me again. He called, left a voice mail. I got the impression he thought I was a pain in the neck. He was not very professional on his messages, simply left his name and number, never went into detail about the next steps to take. He was not proactive. Simply because a few days would go by before I called him doesn't nullify my problem. PLUS, I thought we should try to get this done and settled before the warranty expired and I specifically mentioned that to Mr. [redacted] and he said it doesn't matter.

The "fix" for the problem that my new mechanic in N.M. told me about is true, and can be found on any reputable auto repair site/blog. It is in the steering column. AND it is still happening.

Mr. [redacted]'s final paragraph states that I drove the vehicle for several months before I had any additional problems and that is simply not true. Once I got my vehicle back from Sun Devil and I still had the same problem, being a single woman, new to Phoenix because of my job, knowing it never was the starter, I figured I would just have to take care of myself, do my own research, I only lived 3 miles from the office, so I was able to ride share and take the bus.

He says he wishes I would have brought it in, and EVERY time I called the shop closet to my house they told me the same thing repeatedly, "it has to be having the problem or they won't be able to fix it". It should not be more of an inconvenience for me to take my car to a different location. SunDevil should have helped me resolve the problem while I lived in town, but instead, the guys at the shop just "blew me off" and I felt they just wanted me to go away. I called the shop more than 6 times since I got my car back and the problem wasn't fixed. I want my money back and I deserve my money back.

Regards,

Well, I never thought I would be writing a review of a business for the Revdex.com. I took a Chevy Trailblazer to SD to get inspected to help make a decision on whether to buy it or not. They assured me that they give a thorough inspection and when they are done, I would know everything that's wrong with it. They also told me it would be 115 dollars and it would take around 3 hrs to complete. Three hrs?? It had to be a great inspection. I agreed to it. about an 1hr and 15 min later, I got a call and they said they were done. Oh boy I thought. They don't even want to look at it it was so bad. I already knew it was making a winning noise and I thought it was the alternator. I also knew it was leaking antifreeze.

Ok, here is what they told me. The check engine light was on and the codes said it needed new air sensors. That was right. Said I needed front struts and shocks for the back, 832 dollars. told me they were real bad and dealer says to replace after 50000 miles. The truck had 105000. Nothing wrong with the struts and shocks. Said I needed upper control arm bushings. yes I did. 600 dollars was their price. Said I needed front and rear brakes and the front rotors needed to be replace. 409.00 just for the front. NOT!!! All I needed was brake pads, nothing is wrong with the front rotors. Said the brake fluid needed to be replaced and flushed. 80 bucks. The mechanic I took it to for a second opinion showed me the fluid looked brand new and there was nothing wrong. said my radiator hoses need to be replaced. both upper and lower were bad. 333 dollars. Nothing wrong with the hoses. good for at least 2 more years. hoses can go at any time in our climate so I guess they tell everyone that and I'm sure you know why!!! The power steering fluid they said was bad and needed to be replaced and flushed. 90 dollars. Again, the mechanic showed me there was nothing wrong with it. the color was great! Oh well, what does he know??? Than they told me I had 2 or three oil leaks and they had to steam clean the engine and put a die in to see where the leaks are. 60 dollars to find oil leaks that do not exist??? What??? The leak was a heater core hose by the clamp and all it needed was a new clamp. No more leaks anywhere!!!! Matter of fact, the engine isn't dinning room clean but it isn't dirty either. Why did they want to steam clean it?? The mechanic had it up and took the plate off and there was no oil anywhere except around the drain plug because the oil had just been changed. WOW!!!! Than they told me the alternator was making noise and needed to be replaced. 400 dollars. The winning noise was the idler pulley which they did get right but nothing was wrong with the alternator. After the pulley was changed, one could hear a pin drop. That's how quiet the engine runs. Oh, they wanted 172 dollars to change the pulley. They also said the air filter was needed to be replaced. It did. So after everything, they priced it out to a little over 3000 dollars. They said it was up to me whether to buy it or not. Well, I really didn't want to buy a truck with that much wrong so I decided to get a second opinion. This is where I have the problem. After the 2nd mechanic looked at everything, I got brake pads all around, fixed the leak with a clamp, new idler pulley, no more noises, upper control arms on both sides, didn't need bushings and the air sensors ALL for 500 dollars. 250 parts and 250 labor. That's the problem I have with sun devil auto. I called them to complain and I thought I was getting taken advantage of but they would have nothing of it. They gave me to a fast speaking area manager with a private # that made me feel like I was a piece of you know what and how dare me say bad things about his technicians. Than he asked me where I took it to to insinuate they were inferior to his sun devil auto. I didn't even expect a total refund but I did expect maybe a couple of free 17 dollar oil changes. He wouldn't even go there with me. I told him how unhappy I am with their service and he really didn't care. For 50 dollars of service, what it cost for a couple of oil changes, he lost a customer with 3 cars. Now that's really good business and customer service. I wish I could talk to the owners but I can't get to them. I met them at Bark Fest at Tumbleweed park last time and they were giving out 20% coupons. I told them I liked them so much, I didn't want it. Give it to the new clients. WOW, what a come on. I hope someone really looks around and do not take your car to sun devil auto. If you do, take their estimate to a 2nd mechanic to see if they are bull [redacted]. That's all. Be careful.

[redacted] and [redacted] are an awesome team. They always help you out to the fullest extent.

Review: I took my 2006 Toyota Prius for an oil change and between oil changes something feel off my of my vehicle while I was dirving and my car immedeatly broke down. I took my vehicle to toyota to see why my car broke down and they said that the oil filter feel off when I was driving which caused the engine to sieze and my car needed thousands of dollars of repair to replace the engine. I aked the Toyota technician how it could have fallen off and he stated if it was not porperly put on during the most recent oil change.

I contacted Sun Devil Auto and send in the Toyota Service ticket exlaining that my vehnicle needed a new engine. Sun Devil took several days to go look at my vehicle and had been unresponcive. I contacted the corperate office again today and the representative advised me that they are not taking responcibility becasue of a bunch of spun non facts. They are argueing with me that the oil filter even feel off my vehicle and they are telling me that they dont know how the engine siezed. They are tryong to place blame on me or toyota and they have no proof that they wernt in the wrong.Desired Settlement: I would like Sun Devil to pay Toyota to replace my engine.

Business

Response:

To Whom this May Concern, On April 10, 2014 Ms. [redacted] brought her vehicle in to ourRay Rd Facility for an oil change on her 2006 Toyota Prius. This was the firsttime we had seen this vehicle for any type of service. Her mileage at that timewas 131329. On October 11, 2014 Ms. [redacted] brought her vehicle in to ourMcDowell Rd facility for an oil change. At that time we found that her waterpump was leaking and made recommendations for replacement. Ms. [redacted] declinedand requested that only the oil change be performed. Her mileage at that timewas 143149. On April 10, 2015 Ms. [redacted] brought her vehicle, onceagain, to our Ray Rd. facility for an oil change. It was noted that when shearrived that there was no oil on the dipstick. Ms. [redacted] was made aware ofthis. Her mileage at that time was 152711. On June 25, 2105 Ms. [redacted] brought her vehicle back to ourRay Rd facility for an oil change. It was noted at that time that the waterpump was still leaking, and getting worse, the serpentine belt was starting tocrack, the air filter was dirty, and the cabin air filter was dirty. Ms. [redacted]again declined the work and left our facility. Her mileage at that time was155823. On August 18, 2015 wereceived a call from Ms. [redacted] stating that her car had broken down on thefreeway and that she had it towed to [redacted] Toyota in Mesa. She was told bythe service advisor there, that the vehicle had a bad hybrid battery, but thatthe gas engine had locked up. It appeared as though the gas engine had locked because“the oil filter fell off the car”. Ms. [redacted] had called us to inquire as towhat our intentions were to help her. The service advisor explained that hewould have to consult with someone higher up and get back with her. Ms. [redacted]later spoke with the manager of the Ray Rd. Facility and he informed her thatwe would need to send someone out to inspect the vehicle and we would be intouch once that happened. The manager then spoke with the service advisor atToyota to inquire about what had happened. He explained that they weren’t surewhat had happened but that the vehicle had a locked up engine and that the oilfilter was missing. We scheduled a time to have the vehicle inspected. On August 21, 2015, our mobile diagnostic technician and Iarrived at [redacted] Toyota to examine the Toyota Prius. Upon arrival we metwith the service advisor and requested to inspect the vehicle. We were ledoutside to the parking lot near the service bays and shown the car. Werequested to have the vehicle placed on a lift so that we could examine theunder-chassis and see what extent of damage there was to the vehicle. Theadvisor was somewhat hesitant on this, but stated that he would return with thekeys “in a bit”. We performed the initial under hood examination. The engineoil was to the “full” mark when examined and it had fresh and clean oil in it.The service advisor returned and handed us the keys and said “Here you go.” We,again, inquired as to getting the vehicle placed on a rack for examination. Theadvisor was still hesitant, and then stated that we could see Jim, their mastertechnician, in the shop and he’d help us out. The advisor then had the technician come outto the vehicle, and with the help of a few others, they pushed the vehicle into the service bay and hoisted the vehicle into the air for examination. Our technician and I both observed that there was oil downthe under-chassis, but not in the immediate area of the oil filter. The oilfilter was missing from the vehicle, with no damage to the threads. We inquiredas to why the vehicle had oil in it, and the technician stated that they hadfilled it recently “just to see if it was low and would resolve the issue.” Wewere unable to engage the motor as the hybrid battery is faulty and will notallow the vehicle to operate as the synergy drive will not properly engage witha faulty hybrid battery. This will also disengage the gas motor and not allowthe vehicle to run. We took pictures of the under-chassis and left thedealership. We contacted [redacted] and inquired of them if any problems haddocumented with the oil filter that was used on this vehicle, and no suchissues were found. [redacted] has had no problems at all with this filter, andstated that without the filter off of this vehicle that there could be nodetermination made of fault. However, based on the fact that there is no damageto the threads of the filter adapter, the likelihood of the filter falling offthe vehicle was almost none. The mileage currently on the vehicle at time offailure was 157669. It was also concluded that after 1846 miles the filterfalling off the vehicle was also very unlikely. If there had been a problemwith the filter or the installation thereof, the filter would have had issuesmuch sooner, not close to 2,000 miles after installation. Oil filters will gettighter with expansion from heat at the engine, versus getting looser. This iswhy an oil filter is hand tightened at installation, but requires a filterwrench to remove during the oil change. The natural expansion of the metal withheat causes the filter to tighten against the threads. Furthermore, the waythat an oil filter works is that oil is pressurized into the filter via theadapter which the filter threads onto; the oil is then forced back into themotor around the sides of the filter after passing through the filterparticulate. If an oil filter were to come off a vehicle while running, the oilwould be forced straight back against the motor initially, then straight downand out as the filter comes off. There is no immediate oil in the area of thefilter, indicating that the vehicle was started and ran without a filter,versus the filter coming off while driving. Ms. [redacted] called us back the following Monday and we spokewith her in regards to this issue. We explained that we were not willing toaccept liability for the damages due to the facts and findings at hand. Weexplained that with the lack of damage to the threads, the vehicle being filledwith oil upon our arrival, the lack of maintenance previously and prior to thevehicle, the findings with Toyota, and the fact that we have no oil filter toexamine on the vehicle that we could definitively state that the problem was asa result of service provided by Sun Devil Auto. We also stated that had therebeen an issue with the oil filter as previously thought by Ms. [redacted], therewould have been signs that this was transpiring. She would have seen oil leaksand oil spots prior to the supposed oil filter failure. The oil light wouldhave illuminated as the level began to get low. None of these factors came into play prior to the date of failure. We also, again, stated that if theproblem had rested with the work we performed, it would have failed within thefirst 100 miles or less, not 1846 miles later. Ms. [redacted] was unhappy with thisanswer. She stated to us that Toyota clearly stated that we had installed theoil filter incorrectly and this resulted in her oil filter falling off. Shestated that she witnessed the oil filter coming off her vehicle, but did notretrieve it to bring it as evidence. When I inquired as to why Toyota wouldthen fill her engine with oil without first assuring that the oil filter was inplace to “check and see” if there was damage, Ms. [redacted] stated that thedealership had informed her that it was impossible for the filter to just falloff like that and she likely had a different issue. We have attempted to act in Ms. [redacted]’ best interestthroughout all of this. We performed our due diligence by going to examine thevehicle, and involving the parts manufacturers in attempting to help us resolvethe issue as well. Given all the facts at hand, we believe that there are othermitigating factors that led to Ms. [redacted] issues. We have done multiple oilchanges, at varying mileages, with no issues. With the lack of damage to the threads, thefact that there is fresh and full oil in the motor at time of examination, thelack of oil filter, and the explanations given by the dealership we do not feelthat the issue was caused by the services provided almost 60 days and 1846miles previously. We appreciate your time and attention to this matter. Shouldyou have any further questions, we request that you contact us directly. Thankyou. Sincerely,[redacted]Sun Devil AutoStore Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke withToyota and asked them why it was full of oil when Sun Devil came to look at it. They said it is standard to fill the engine with oil to determine how much is in the engine. Sun Devil has no valid reasons to decline to take responsibility. All of there responded are smoke screens. And have nothing to do with the issue. There question in rebuttals are invalid. My vehicle was under the required amount of time for an oil change and is suppose to still be under the warranty they promise. I didn't get the oil filter off the freeway because I was not willing to risk my life to get the filter off the freeway during rush hour. The other issues with my vehicle had nothing to do with the oil filter falling off. I would like a legitimate answer with concrete proof that Sun Decil is not liable.bsun devil will not provide this because it is not possible. The technician at Toyota confirmed that if it were not put on correctly there would have been a loss of pressure making it easy for the filter to fall off. Clearly that is what happened. And I did not confirm that I didn't see oil spots or other issues in the days prior to the issue. There is a stain on my driveway that I am willing to send proof of. Sun devil did a lazy job investigating he matter

Regards,

Business

Response:

October 2, 2015 To Whom It May Concern, It is unfortunate that Sun Devil Auto and Ms. [redacted] can’tcome to an understanding on this issue. Our position on this matter has not changed as we have thoroughly investigatedher concerns and found that we were not at fault. We would ask that this matter be reviewed bythe ARAC Board. If you have any questions, please feel free to call me at###-###-####. Sincerely, [redacted]Store Supervisor

Review: I dropped off my car for an oil change and asked the person who helped me 3 times if they would check the tire pressure as I was about to travel 400 miles and would go next door to the discount tire store if this wasn't included in the service. I was assured they would and in fact they would also rotate my tires. I was traveling with my 3 daughters and was trying to eliminate any problems. After traveling about 150 miles my warning light came on indicating my tire pressure was low. I was now forced to stop in an unfamiliar place and find a air hose so I, myself, could fill my tires. As I was filling the tires, I noticed they were never rotated. I have a complaint filed against this company for negligence as my oil pan was damaged during the oil change and they tried to charge me $300 to replace it. They had my car for over an hour before they called about the oil plug yet they never performed any of the other offered services. Further proof the damage was intentional just to make a bigger sale!Desired Settlement: I want the oil pan replaced with no cost to me!

Business

Response:

I have been in contact with Ms. [redacted] and we have come toa satisfactory resolution. We considerthis matter closed and look forward to her being a customer of Sun Devil Autoin the future. If you have any questions, please call me at [redacted].Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My Dodge mini-van was delivered to Sun Devil with a surging throttle issue.

Sun Devil fixed the surging throttle issue for $1,200.00. I paid the $1,200.00.

Sun Devil returned the car with a cylinder miss-firing making the engine run very rough and impossible to drive long distance. Sun Devil wanted an additional $1,000.00 to repair the problem. I talked to the manager and they offered $800.00 to repair the van. I called corporate and offered them one more chance to make their service right. They came down to about $600.00 to repair the miss-firing.

My logic is the van was not miss-firing when I brought it in, it was miss-firing after their service, they caused this issue, and should repair the problem for free. Their claim is there is no way they caused the new issue.Desired Settlement: I picked up the car last week. I ordered the part on-line, it came in yesterday and I installed myself. Car seems to back to normal. I want cash refund of $800.00 for the part and my labor.

Business

Response:

Mr. [redacted] brought his vehicle in stating the check engine light was on and the idle was surging. Upon inspection and diagnoses we found that the vehicles had such a bad power steering fluid leak that the fluid eat away the plastic coating on the wiring to the ECM/on board computer and the internal wires were touching each other. Mr. [redacted] saw this with his own eyes; we told Mr. [redacted] at that time the sooner he fixed that problem the better. When bare wires are touching each other and possibly other parts of the vehicle you run the risk of shorting out electrical parts. We informed Mr. [redacted] at that time there is a chance that the vehicles ECM/on board computer may have been damaged but until the wiring is repaired we would be unable to determine that. We gave Mr. [redacted] an estimate to fix the fluid leak and wiring harness and he authorized the repair at that time.

Once the repairs were complete we found that the ECM/on board computer was damaged from the shorted wires. We called Mr. [redacted] reminding him of the earlier conversation telling him there was a chance the ECM/on board computer could have been damaged and we gave him an estimate at that time for the addition repair, he declined the repair and picked his vehicle up.

Mr. [redacted] called our corporate office and wanted to speak to someone regarding his service he had received. I spoke to Mr. [redacted] at great length; he described the situation in great detail. He acknowledged that he was informed there was a chance he would need additional repair at the time he authorized the repairs but felt since the symptom was different that we must have improperly installed the wiring harness and caused damage to the ECM/on board computer. I told him I would review the matter and call him back. After talking to [redacted] the location store manager and the tech that performed the repairs I called and spoke with our companies head Diagnostic Tech and trainer. I gave him the details surrounding the repair and told him that the customer felt that we had improperly installed the wiring harness. He walked me through the process of installation as well as the associated wiring diagram. In fact the harness was installed properly.

I called Mr. [redacted] and reviewed my findings, he asked a lot of questions and I did my best to answer all of them. But Mr. [redacted] was still frustrated by the matter so I offered a resolution, I offered to do the repair and a greatly discounted rate, he declined my offer. Mr. [redacted] told me he has wide understanding of electrical system do to the nature of his job and even though I was able to defend our position he wanted us to repair his vehicle at no charge to him. I asked him how it was possible for him to still feel that we are responsible for the fact the vehicle needed additional repairs, he said “it doesn’t matter, I have a different symptom than I had before and that’s all I have to say to the Revdex.com or anyone else that will listen”.

At Sun Devil Auto we take great pride in treating all of our customers fairly and I believe that we have regarding this matter. Prior to authorizing the repairs Mr. [redacted] knew that there was a chance the vehicle may need addition repairs. I reviewed Mr. [redacted] complaint in great detail and have no doubt we acted in Mr. [redacted] best interest and repaired his vehicle properly. Since Mr.[redacted] has taking it upon himself to repair his vehicle it took away any reasonable chance of a resolution and we feel that no further action should be taking regarding this matter.

If you have any question you can contact me at [redacted].

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted],

Thank-you for your time and consideration to respond to my complaint.

The computer in my minivan was not damaged when I dropped it off at Sun Devil Auto. I believe it happened while the car was in Sun Devil Auto's care. The following are the reasons why:

After diagnostics, [redacted] said, “I recommend you replace the electrical cable before there is damage to the computer.” Spending $1,300.00 on a $2,200.00 minivan was a lot to swallow, but protecting the computer made sense to me, so I decided to spend the money.

If the computer was damaged when I brought it in, there would have been a fault code. I asked you about this and you verified there would have been a fault code.

I was around the corner at Autozone talking to two service guys 10 minutes before I brought the car in. We were listing to the engine for a good five minutes. The minivan was not missing; it was surging, but not missing. I offered these guys as my witness to both you and [redacted]. No need to just accept my story.

When replacing the computer, the following was the instructions I received:

DO NOT Have Key in Ignition

Disconnect Negative Battery Terminal FIRST

Disconnect Positive Battery Terminal SECOND

[redacted]IMPORTANT[redacted]

Leave Disconnect For AT LEAST 30 MINUTES

Clean All Battery Terminals & Connections – Must be Clear Of ANY Corrosion & Build-UP

Install ECM

[redacted]After 30 Minutes Has Passed[redacted]

Connect All Terminals to ECM

Connect Positive Battery Terminal FIRST

Connect Negative Battery Terminal SECOND

Start the car

From the above instructions, it seems you have to be extremely careful when working on electrical problems on minivans. Mistakes can happen.

When I replaced my computer, the first thing I did was to remove the Negative Battery Terminal. I found someone had forgotten to tighten the nut on the terminal. Either it wasn’t tight when it was brought it into Sun Devil Auto or Sun Devil Auto didn’t tighten it. Either way, it was a mistake, the terminal should have been tight when I picked up the minivan.

Everyone makes mistakes. All I’m asking for Sun Devil to take ownership of this one and compensate me fairly.

Regards, [redacted]

Business

Response:

September 11, 2014

It is unfortunate that Mr. [redacted] and Sun Devil Auto cannot come to an agreement on this matter. However our position has not changed. We ask that this matter be brought before the ARAC Board for their review.

Sincerely,

General Manager

I looked online that they don't close until 6pm not at 5pm. So I went in to get my a/c checked and the guy told me that there technicians already left. Then said he could schedule me in Friday morning but it'll be a couple hours. Well I need my vehicle and all he said was good luck and bye. Not once did he offer for another day or anything. Great customer service not. I will never return to this company if this is how they treat customer's. And why isn't there anyone there to work on vehicle's until there closing time?

I was referred to [redacted] at the Sun Devil Auto on [redacted]. His friendly & welcoming tone made me feel a ease immediately. We were at our wits end as we had invested quite a bit in our sons car repairs. [redacted] & [redacted] got us in and repaired the car, even made payment arrangements with us. We had an issue with the air conditioning within a couple days. I called [redacted] he said to bring it right in. They repaired the car and didn't ask for a penny.. This is the best Sun Devil out there. [redacted] and the team are awesome.. Thank you guys,

[redacted].

Was on my way to another shop for a coolant flush and fill. Saw this shop, decided to call and see if they were reasonable since they were much closer. Price was $10 more than the other shop, but decided to go ahead with this place because it was more convenient. My car was immediately taken in, serviced, and back out by the time I drove back by after going to the store. The other shop told me they would have to keep my car all day and maybe overnight.
Staff was very friendly and personable. Service was quick and easy. Price was reasonable (not the lowest, but far from the highest). As long as nothing goes wrong with my car in the near future (it would be suspicious, since it's in great condition now and needs nothing else according to them), I will absolutely use this shop again!

Review: I took my 2003 Saturn Ion to Sun Devil Auto on [redacted] on Saturday November 8th,2014. I took my car in to get diagnosed due to the fact that it wasn't running properly and showed signs of misfiring. I payed for the diagnosis and was told that the car needed a new ignition coil, a coil pack, and new spark plugs. When I received this quote I told [redacted] ,who was helping me ,that I didn't have the money for the repairs at the time and that I would need to come back monday, because I had to be at work on saturday and they are closed on sundays, and either get it towed back home on monday or see what other options I could take in getting it repaired. In the meantime on Sunday I researched how much the coils would cost and found that I was being overcharged upwards of 500. The coil pack online can be found for 80 and the ignition coil can be found for about 80-85 also, they were about to charge me over 500 for those two items alone. Because of the research I performed I called another local mechanic and he stated reasonable prices for parts and labor so I decided I would take the car to him to get fixed. I returned to sun devil auto monday evening and spoke to the manager and stated that I was their to tow my car elsewhere for repairs, he said ok and walked me over to my car. I put the key in and it started rough as it did before and didn't want to shift as lurched it over to the tow truck. I towed it to the other mechanic's place of business and had him fix it. He showed me the parts he was taking off and also what was being replaced and gave me advice on future maintenance. I was pleased and rode home happy. It is now Tuesday morning and I receive a call from [redacted] at SunDevil Auto once again, [redacted] states on the phone that when I picked up the car he had put new parts in their to test and that he didn't know I was going to pick it up, I stated that I never authorized, signed off on, gave permission, or was ever alerted at any time that this was to be done, especially since when I turned on the car to get on the tow truck the same problems are occurring. [redacted] stated that I needed to bring the car back in so he can get the supposed parts off,that nobody knew about, back off. I stated to him that was not going to happen because I had already taken the car elsewhere and it had been fixed. So now after all this has happened he's stating that I need to bring the parts that he states were put in back. This simply cannot happen because I was never informed of this and was never charged for these things and when I went to pick up the car with the tow truck it was still having the same problems. I can't trust that anything SunDevil Auto says and I can't believe anything was put in, and now i'm being harassed to bring back parts that were never authorized or even permitted to be put in at all after I had my car fixed elsewhere. I was never handed a receipt for any separate work or parts and I left freely with manager right there never once saying anything of the supposed parts being put in. This all sounds very fishy on SunDevil Auto's part and I can't trust them on any terms, and I will not accept this unprofessional way of trying to conduct business or the way in which they are trying to swindle me afterwards!Desired Settlement: I would like SunDevil Auto to stop calling me about parts that had no authorization or written consent of being there, I payed for a diagnostic and to the best of my knowledge that is what I received, if they are stating otherwise than that is misconduct on their part and because I was not made aware of this at any point when the car was there I cannot believe that anything else was done or added or added to my car, especially given the fact that when I picked it up it was still running poorly. I would like to not contacted anymore from SunDevil Auto, and to never do business with them again and consider this matter resolved!

Business

Response:

November

19, 2014

RevDex.com

###-###-####

/ ###-###-####

RE:

ID#: [redacted]

I have reviewed this matter very closely and it is very apparent there was a lack of communication between the manager and his assistant. We don’t do unauthorized repairs but in some cases it is necessary to put a part on for testing and when Mr. [redacted] picked up the vehicle the assistant manager who was not working with Mr. [redacted] released the vehicle unaware test parts were on the vehicle. When the store manager discovered that had happen he called Mr. [redacted] asking him if he could return so we could remove the test parts from the vehicle, Mr. [redacted] agreed. We never heard from Mr. [redacted] again until we received his complaint.

I would like to address a few of the statements made in Mr. [redacted]’s complaint. The estimate giving to Mr. [redacted] was a fair estimate using high quality parts and at fair market prices. Mr. [redacted] is trying to compare our pricing to what he can buy parts for online and that is an unfair comparison. When you price inexpensive parts at whole sale pricing you will always find a better price online. We are not wholesaling parts; we are a complete automotive repair facility offering high quality repairs, not just shipping a part to him straight from the manufacture. We employ top quality technicians, top quality equipment and warranty on not only the part but we warranty the labor as well.

Mr. [redacted] agreed to return the test parts to us and that’s what we were trying to hold him to by calling and following up with him. If he would not have agreed to return those parts we would have not called him back and accepted the loss due to the communication issue between our employees. At this point we will no longer expect Mr. [redacted] to return the parts in question and conceder this matter closed and no further action is recommended regarding this matter.

If you have any question you can contact me at ###-###-####.

Sincerely,

[redacted]

General Manager

Review: Went to sun devil auto for a simple oil change. ive had my Mazda for over 3 years and have had no leaks no issues when doing my own oil. went down there on the 6th of july I believe got the oil change evrything was ok unitll the next morning there was a small puddle of oil on my drive way. I go back down there they say theres no leak no issues shouldn't leak again they say. next day comes and the same issue , took my car back to sun devil auto and now they say I need a new oil pan which is almost 200.00. there's no way that just a quiescence. I was also talking to one of the employees and he was saying that there was a new guy working on my car( doing oil change) so obviously its there fault and they should be responsible since after all was under there roof when this all happened.Desired Settlement: they offered to fix the oil pan for almost 200.00 which I declined . they should repair it free of charge

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Description: Auto Repair & Service, Auto Repairing - Foreign, Brake Service, Lubricating Service - Automotive, Transmissions - Automobile, Wheel Alignment, Frame & Axle Service - Auto, Auto Repair - Windshield, Glass Shops, Auto Service - Window Tinting, Auto Services, Wheel Align, Frame & Axle Service Equipment & Supplies, Auto Repair & Service - Diesel, Auto Repair - Vintage, Auto Repair & Service - Airbags, Auto Services - Oil & Lube, Auto Repair - Suspension, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Steering & Suspension, Auto Repair - Power Steering, Auto Repair - Maintenance, Auto Air Conditioning Equipment, Heaters - Automotive, Auto Air Conditioning, Auto Diagnostic Service, Auto Electric Service

Address: 1830 E Elliot Rd Ste 104, Tempe, Arizona, United States, 85284-1799

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