Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
May 8,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
*** *** ***
*** ** ***
RE: *** ***, ID ***
***:
Thank you for your letter dated May 5, regarding a complaint that was filed by *** ***After receiving your letter a representative from our customer service department was able to speak with *** in regard to her complaintWe explained to *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we will cancel her account (with refund) upon the receipt of an executed Confidential Termination, Release and Refund AgreementWe have emailed *** a Confidential Termination, Release and Refund Agreement to start the cancellation processOnce we receive the completed document we will finalize the cancellation of ***’s account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Sundance Vacations,
Inc
*** *** *** ***
Wilkes
Barre, PA
March
19,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
*** *** ***
Moosic,
PA
RE:
*** Ann ***, ID ***
Ms***:
Thank
you for your letter dated March 16, regarding a complaint that was filed
by *** Ann ***After receiving your letter a manager from our customer
service department was able to speak with Ms*** regarding this complaintDuring
our conversation Ms*** explained that although she had never booked a
reservation or traveled through her vacation program, she was not happy with the
applicable fee structureWe advised Ms*** that although there has been no
breach of contract on the seller’s part, in the interest of customer service we
would cancel her account upon the receipt of an executed Confidential
Termination and Release AgreementThat same day we sent Ms*** her
Confidential Termination and Release AgreementMs*** thanked us and the
call endedOnce the executed document is received in our office we will
immediately finalize the cancellation of Ms***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: after speaking with a gentleman by the name of Ed C*** I was only going to be refunded about % of what is owe to meI desire a full refund.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called today looking for when I would receive the refundI asked for the manager Sandy they said she was unavailableThe man asks for my phone #When I give it to him he says Ive just been assigned for you refundI just received the faxes I attachedThey date signed By Bill is 1/22/but today is 1/28/Please just keep this open till I receive the checkThanks *** ***
Regards,
*** ***
From: *** ***Date: Wed, Nov 11, at 5:PMSubject: Complaint No: ***To: [email protected]
November 11, Complaint No: ***
Sundance talks about striving both verbally and in writing to communicate all information in a manner that is easy to understand, however, in actuality their delivery of information is a rapid fire presentation that dupes senior citizens into signing documents and forms that are push before them in at breakneck speed. For instances the Consumer Disclosure Form is given to you and reviewed at warp speed. At no time during or after the form was signed did they make it clear in layman's term that I could not get my money back if I cancelled at a later date. Upon questioning by me the representative stated then that I could cancelled if I was not happy with the packageIn reference to the call initiated to Sundance on October 6th, I did not agree to have them keep any funds associated with services I did not use (please review the phone call). A review of the letter that was also sent will show that I requested and demanded that Sundance return the full total of my $1,300.00. I also stated that as a fiduciary responsibility the company contract should have consideration for both parities and not just a written document that suits only the sellerSundance has a legal responsible to myself to return funds not used or for services not rendered.
In addition, the respondent referenced a promotional gift (cruise) that was free, however, at no time during the presentation did they say cruise it was a airline flight to Montego Bay, JamaicaIn closing I would like to say that no company should be able to bind a person to a one-sided illegal agreement. If a person chooses to cancel the agreement prior to using any of the services where is the justification or argument in keeping the fundsThe mere fact that you wrote a contract that favors you does not make it legal or binding when no consideration is given to the buyer*** ***
Sundance Vacations,
Inc
*** *** *** ***
*** *** ** ***
*
March 27,
Revdex.com of Metro
Washington DC and Eastern Pennsylvania
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** ** ***
*
*
*** ***
Thank
you for your letter dated March 25, regarding *** ***I was sorry to hear of *** ***
misunderstanding regarding the terms and conditions of the vacation program
that she purchased from us on December 19, It is never our intention to
mislead clients, but rather one of our main priorities to ensure that all
information (regarding the vacation program that we offer) is fully disclosed
prior to any purchase taking placeWe strive to communicate, both verbally and
in writing, all information in a manner that is easy to understand
After
receiving your letter a manager from our customer service department contacted *** *** to discuss her complaintDuring our conversation with *** *** it was
apparent that as a result of reading negative online reviews, she no longer
wanted her vacation programAlthough there has been no breach of contract on
the seller’s part, in the interest of customer service we agreed to cancel her account upon the receipt of
an executed Confidential Termination, Release and Refund AgreementThat same
day we sent *** *** her Confidential Termination, Release and Refund
AgreementOnce the executed document is received we will immediately finalize the cancellation of *** ***’s
account
We
trust this resolves the complaint, and we ask that you notify us if it is not
resolved. Should you have any questions
regarding this or any other matter, please do not hesitate to contact this
office
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
November
24,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
MsDondero:
Thank
you for your letter dated November 17, regarding a complaint that was
filed by *** ***After receiving your letter a manager from our
Customer Service department made several attempts to contact *** *** to
discuss her complaintOur attempts were as follows;
November 18, 2014- call attempt
at 5:37pm, we left a message requesting that the customer call us back
November 19, 2014- call attempt
at 5:36pm, we left a message requesting that the customer call us back
November 20, 2014- call attempt
at 4:53pm, we left a message requesting that the customer call us back
Unfortunately
our attempts to reach *** *** were unsuccessful as she did not return any
of our phone callsIf *** *** would like to discuss her complaint I
would encourage her to contact our customer service department at her earliest
convenience
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations, Inc
*** *** *** Boulevard
Wilkes Barre, PA
December 14,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated December 7, regarding a complaint that was filed by *** ***On December 8, a manager from our customer service department contacted *** *** to discuss her complaint*** *** explained that she was not satisfied with the fee structure that is associated with her vacation program, specifically the upgrade and annual service feesTo resolve *** ***’s concerns we offered to revise her program to weeks of vacation at a cost of $2,Our offer also included a $2,refund to offset the cost of the fees in question*** *** accepted our offer and her account was adjusted accordingly*** *** can expect to receive her refund within to business days
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
June
17,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
Brenda Freeman
RE:
*** ***, ID ***
MsFreeman:
Thank
you for your letter regarding a complaint that was filed by *** ***After
receiving your letter a representative from our customer service department
made a call attempt to *** *** in an effort to resolve her complaint
Unfortunately there was no answer and we had to leave a message requesting that
*** *** return our callWe will make additional attempts to contact *** *** over the next few days and provide you with an update in the near future
Should
you have any questions regarding this or any other matter, please do not
hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
March
30,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated March 27, regarding a complaint that was filed
by *** ***After receiving your letter a manager from our customer service
department was able to speak with *** *** regarding this complaintDuring our
conversation *** *** explained that although she had never booked a
reservation or traveled through her vacation program, she was not happy with
the applicable fee structureWe advised *** *** that although there has been
no breach of contract on the seller’s part, in the interest of customer service
we would cancel her account upon the receipt of an executed Confidential
Termination, Release and Refund AgreementThat same day we sent *** *** her Confidential
Termination, Release and Refund AgreementOnce the executed document is
received in our office we will immediately finalize the cancellation of *** ***s
account and process the applicable refund
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
December
19,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated December 17, regarding a complaint that was
filed by *** ***After receiving your letter a manager from our customer
service department contacted *** *** to discuss his complaintDuring the
conversation *** *** explained that as a result of being in the military
he would not be able to utilize his vacation programWe advised *** *** that
although there has been no breach of contract on the seller’s part, in the
interest of customer service we would cancel his account upon the receipt of an
executed Confidential Termination, Release and Refund AgreementThat same day
we sent *** *** his Confidential Termination, Release and Refund Agreement
Once the executed document is received in our office we will immediately
finalize the cancellation of *** ***’s account and process any applicable
refund
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
November
4,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** & *** ***, ID ***
MsDondero:
Thank
you for your letter dated October 31, regarding a complaint that was filed
by *** & *** ***After receiving your letter a manager from
our customer service department contacted *** *** to discuss her complaint
During the conversation *** *** explained that she had issues with the fee
structure (both upgrade and prime) that was associated with her vacation
programWe advised *** *** that in the interest of customer service we
would cancel her account upon the receipt of an executed Confidential
Termination and Release AgreementThat same day we sent *** *** her
Confidential Termination and Release AgreementOnce the executed document is
received in our office we will immediately finalize the cancellation of *** ***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
January
16,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated January 13, regarding a complaint that was filed
by *** ***After receiving your letter a manager from our customer
service department contacted *** *** *** (***) on behalf of *** ***
to discuss the content of his complaintIn the interest of customer service we
were able to successfully resolve *** ***’s complaint to his satisfaction
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
*** *** *** ***
Wilkes
Barre, PA
July
8,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
Ms***:
Thank
you for your letter dated July 1, regarding a complaint that was filed by ***
***After receiving your letter a manager from our customer service
department contacted Ms*** to discuss her concernsDuring the
conversation Ms*** explained that she was currently experiencing a
financial hardship and as a result could not afford to maintain her vacation
programWe advised Ms*** that although there has been no breach of
contract on the seller’s part, in the interest of customer service we would
cancel her account upon the receipt of an executed Confidential Termination and
Release AgreementOn July 6, we sent Ms*** her Confidential Termination
and Release AgreementOnce we receive the executed document in our office we will
immediately finalize the cancellation of Ms***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank You!
February 17, 2016Thank you for your letter dated February 8, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department contacted *** ***During the course of a conversation on February 5, we attempted to
discuss his complaint with *** ***Unfortunately *** *** informed us that he was not willing to discuss anything with us, including the complaint that he filed through your officeHe demanded that the only communications he would have with us would be via email, and hung up on us.In reference to the details of his complaint to your office, we see that it is chiefly about our denying him what he thinks is his right to rescissionWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business and not in his residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by *** ***Please note the section of the Agreement referenced below, as well as the pertinent section of the Consumer Disclosure Acknowledgment which shows *** ***’s initials in the “Yes” column(I have also attached these documents for your reference)As discussed earlier, *** *** refused to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and become an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####Sincerely,
Ed CSrManager, Customer Service
Sundance Vacations, Inc
*** *** *** ***
Wilkes
Barre, PA
March
17,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
Ms***:
Thank
you for your letter dated March 13, regarding an update to the complaint
that was filed by *** ***We are providing the following information to include
in your file for complaint ID ***
There are two refund checks for this account totaling $1,457.01,
one in the amount of $representing the down payment and one in the
amount of $1,representing the total monthly paymentsIf for any reason
we are asked to reissue new refund checks they will be in the same format (two
checks), but the amounts will be less the stop payment fees ($each) for
the original refund checks (reissued amounts would be $and $1,127.01)The
checks reissued at the lesser amounts would be sent to the customer and your
office would be provided with copies.
The total refund amount is $1,The amount referenced
($1,673.68) was incorrectly noted on the original Confidential Termination,
Release and Refund AgreementThe error was found on our end when the signed
document was returned to our officeAt that time we explained the error to the
customer and a corrected Confidential Termination, Release and Refund Agreement
was sent to the customer for executionWe will not refund any amount over the
full amount that was paid on the account, which is $1,The difference
($216.67) represents the errorOn 5/12/the customer’s account was revised
to a smaller package, and during that transaction we incorrectly credited the
customer’s account twice for a portion of the interest paid (totaling $216.67)
I’ve included page of our statement of account where you will see a line item
dated 5/12/in the amount of $that represents the amount in question
This is the interest amount that we incorrectly credited twiceIt is not an
amount that was paid by the customerThe total amount paid by the customer is
$1,($down payment and $1,in monthly payments)
The Confidential Termination, Release and Refund Agreement is a
system generated letter that holds the original letter generation dateAs a
result all Confidential Termination, Release and Refund Agreement’s for this
account will always reflect the original generation date regardless of when you
generate the letterIn this particular scenario the original Confidential
Termination, Release and Refund Agreement was generated on 12/14/After the
error regarding the refund amount was identified a Confidential Termination,
Release and Refund Agreement with the correct refund amount of $1,was
generated correctly reflecting a date of 12/14/in the date fields
We
consider this complaint to be resolvedShould you have any questions regarding
this or any other matter, please do not hesitate to contact this office at
###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
July 29,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated July 25, regarding a complaint that was filed by *** ***After receiving your letter a representative from our customer service department contacted *** *** to discuss his complaintDuring the conversation *** *** explained that he had issues with each property that he utilized through his vacation programWe advised *** *** that in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent *** *** his Confidential Termination and Release AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of *** ***’s account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations
Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
May 8,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
*** *** ***
*** ** ***
RE: *** ***, ID ***
***:
Thank you for your letter dated May 5, regarding a complaint that was filed by *** ***After receiving your letter a representative from our customer service department was able to speak with *** in regard to her complaintWe explained to *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we will cancel her account (with refund) upon the receipt of an executed Confidential Termination, Release and Refund AgreementWe have emailed *** a Confidential Termination, Release and Refund Agreement to start the cancellation processOnce we receive the completed document we will finalize the cancellation of ***’s account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Sundance Vacations,
Inc
*** *** *** ***
Wilkes
Barre, PA
March
19,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
*** *** ***
Moosic,
PA
RE:
*** Ann ***, ID ***
Ms***:
Thank
you for your letter dated March 16, regarding a complaint that was filed
by *** Ann ***After receiving your letter a manager from our customer
service department was able to speak with Ms*** regarding this complaintDuring
our conversation Ms*** explained that although she had never booked a
reservation or traveled through her vacation program, she was not happy with the
applicable fee structureWe advised Ms*** that although there has been no
breach of contract on the seller’s part, in the interest of customer service we
would cancel her account upon the receipt of an executed Confidential
Termination and Release AgreementThat same day we sent Ms*** her
Confidential Termination and Release AgreementMs*** thanked us and the
call endedOnce the executed document is received in our office we will
immediately finalize the cancellation of Ms***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: after speaking with a gentleman by the name of Ed C*** I was only going to be refunded about % of what is owe to meI desire a full refund.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I called today looking for when I would receive the refundI asked for the manager Sandy they said she was unavailableThe man asks for my phone #When I give it to him he says Ive just been assigned for you refundI just received the faxes I attachedThey date signed By Bill is 1/22/but today is 1/28/Please just keep this open till I receive the checkThanks *** ***
Regards,
*** ***
From: *** ***Date: Wed, Nov 11, at 5:PMSubject: Complaint No: ***To: [email protected]
November 11, Complaint No: ***
Sundance talks about striving both verbally and in writing to communicate all information in a manner that is easy to understand, however, in actuality their delivery of information is a rapid fire presentation that dupes senior citizens into signing documents and forms that are push before them in at breakneck speed. For instances the Consumer Disclosure Form is given to you and reviewed at warp speed. At no time during or after the form was signed did they make it clear in layman's term that I could not get my money back if I cancelled at a later date. Upon questioning by me the representative stated then that I could cancelled if I was not happy with the packageIn reference to the call initiated to Sundance on October 6th, I did not agree to have them keep any funds associated with services I did not use (please review the phone call). A review of the letter that was also sent will show that I requested and demanded that Sundance return the full total of my $1,300.00. I also stated that as a fiduciary responsibility the company contract should have consideration for both parities and not just a written document that suits only the sellerSundance has a legal responsible to myself to return funds not used or for services not rendered.
In addition, the respondent referenced a promotional gift (cruise) that was free, however, at no time during the presentation did they say cruise it was a airline flight to Montego Bay, JamaicaIn closing I would like to say that no company should be able to bind a person to a one-sided illegal agreement. If a person chooses to cancel the agreement prior to using any of the services where is the justification or argument in keeping the fundsThe mere fact that you wrote a contract that favors you does not make it legal or binding when no consideration is given to the buyer*** ***
Sundance Vacations,
Inc
*** *** *** ***
*** *** ** ***
*
March 27,
Revdex.com of Metro
Washington DC and Eastern Pennsylvania
*** *** ***
*** *** ***
*** ** ***
*
*** *** *** ** ***
*
*
*** ***
Thank
you for your letter dated March 25, regarding *** ***I was sorry to hear of *** ***
misunderstanding regarding the terms and conditions of the vacation program
that she purchased from us on December 19, It is never our intention to
mislead clients, but rather one of our main priorities to ensure that all
information (regarding the vacation program that we offer) is fully disclosed
prior to any purchase taking placeWe strive to communicate, both verbally and
in writing, all information in a manner that is easy to understand
After
receiving your letter a manager from our customer service department contacted *** *** to discuss her complaintDuring our conversation with *** *** it was
apparent that as a result of reading negative online reviews, she no longer
wanted her vacation programAlthough there has been no breach of contract on
the seller’s part, in the interest of customer service we agreed to cancel her account upon the receipt of
an executed Confidential Termination, Release and Refund AgreementThat same
day we sent *** *** her Confidential Termination, Release and Refund
AgreementOnce the executed document is received we will immediately finalize the cancellation of *** ***’s
account
We
trust this resolves the complaint, and we ask that you notify us if it is not
resolved. Should you have any questions
regarding this or any other matter, please do not hesitate to contact this
office
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
November
24,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
MsDondero:
Thank
you for your letter dated November 17, regarding a complaint that was
filed by *** ***After receiving your letter a manager from our
Customer Service department made several attempts to contact *** *** to
discuss her complaintOur attempts were as follows;
November 18, 2014- call attempt
at 5:37pm, we left a message requesting that the customer call us back
November 19, 2014- call attempt
at 5:36pm, we left a message requesting that the customer call us back
November 20, 2014- call attempt
at 4:53pm, we left a message requesting that the customer call us back
Unfortunately
our attempts to reach *** *** were unsuccessful as she did not return any
of our phone callsIf *** *** would like to discuss her complaint I
would encourage her to contact our customer service department at her earliest
convenience
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations, Inc
*** *** *** Boulevard
Wilkes Barre, PA
December 14,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated December 7, regarding a complaint that was filed by *** ***On December 8, a manager from our customer service department contacted *** *** to discuss her complaint*** *** explained that she was not satisfied with the fee structure that is associated with her vacation program, specifically the upgrade and annual service feesTo resolve *** ***’s concerns we offered to revise her program to weeks of vacation at a cost of $2,Our offer also included a $2,refund to offset the cost of the fees in question*** *** accepted our offer and her account was adjusted accordingly*** *** can expect to receive her refund within to business days
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
June
17,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
Brenda Freeman
RE:
*** ***, ID ***
MsFreeman:
Thank
you for your letter regarding a complaint that was filed by *** ***After
receiving your letter a representative from our customer service department
made a call attempt to *** *** in an effort to resolve her complaint
Unfortunately there was no answer and we had to leave a message requesting that
*** *** return our callWe will make additional attempts to contact *** *** over the next few days and provide you with an update in the near future
Should
you have any questions regarding this or any other matter, please do not
hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
March
30,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated March 27, regarding a complaint that was filed
by *** ***After receiving your letter a manager from our customer service
department was able to speak with *** *** regarding this complaintDuring our
conversation *** *** explained that although she had never booked a
reservation or traveled through her vacation program, she was not happy with
the applicable fee structureWe advised *** *** that although there has been
no breach of contract on the seller’s part, in the interest of customer service
we would cancel her account upon the receipt of an executed Confidential
Termination, Release and Refund AgreementThat same day we sent *** *** her Confidential
Termination, Release and Refund AgreementOnce the executed document is
received in our office we will immediately finalize the cancellation of *** ***s
account and process the applicable refund
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
December
19,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated December 17, regarding a complaint that was
filed by *** ***After receiving your letter a manager from our customer
service department contacted *** *** to discuss his complaintDuring the
conversation *** *** explained that as a result of being in the military
he would not be able to utilize his vacation programWe advised *** *** that
although there has been no breach of contract on the seller’s part, in the
interest of customer service we would cancel his account upon the receipt of an
executed Confidential Termination, Release and Refund AgreementThat same day
we sent *** *** his Confidential Termination, Release and Refund Agreement
Once the executed document is received in our office we will immediately
finalize the cancellation of *** ***’s account and process any applicable
refund
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
I purchased a vacation program for my family of My 1st vacation is booked for the end of August before the kids go back to school
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
November
4,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** & *** ***, ID ***
MsDondero:
Thank
you for your letter dated October 31, regarding a complaint that was filed
by *** & *** ***After receiving your letter a manager from
our customer service department contacted *** *** to discuss her complaint
During the conversation *** *** explained that she had issues with the fee
structure (both upgrade and prime) that was associated with her vacation
programWe advised *** *** that in the interest of customer service we
would cancel her account upon the receipt of an executed Confidential
Termination and Release AgreementThat same day we sent *** *** her
Confidential Termination and Release AgreementOnce the executed document is
received in our office we will immediately finalize the cancellation of *** ***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
Highland Park Boulevard
Wilkes
Barre, PA
January
16,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated January 13, regarding a complaint that was filed
by *** ***After receiving your letter a manager from our customer
service department contacted *** *** *** (***) on behalf of *** ***
to discuss the content of his complaintIn the interest of customer service we
were able to successfully resolve *** ***’s complaint to his satisfaction
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations,
Inc
*** *** *** ***
Wilkes
Barre, PA
July
8,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
Ms***:
Thank
you for your letter dated July 1, regarding a complaint that was filed by ***
***After receiving your letter a manager from our customer service
department contacted Ms*** to discuss her concernsDuring the
conversation Ms*** explained that she was currently experiencing a
financial hardship and as a result could not afford to maintain her vacation
programWe advised Ms*** that although there has been no breach of
contract on the seller’s part, in the interest of customer service we would
cancel her account upon the receipt of an executed Confidential Termination and
Release AgreementOn July 6, we sent Ms*** her Confidential Termination
and Release AgreementOnce we receive the executed document in our office we will
immediately finalize the cancellation of Ms***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank You!
February 17, 2016Thank you for your letter dated February 8, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department contacted *** ***During the course of a conversation on February 5, we attempted to
discuss his complaint with *** ***Unfortunately *** *** informed us that he was not willing to discuss anything with us, including the complaint that he filed through your officeHe demanded that the only communications he would have with us would be via email, and hung up on us.In reference to the details of his complaint to your office, we see that it is chiefly about our denying him what he thinks is his right to rescissionWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business and not in his residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by *** ***Please note the section of the Agreement referenced below, as well as the pertinent section of the Consumer Disclosure Acknowledgment which shows *** ***’s initials in the “Yes” column(I have also attached these documents for your reference)As discussed earlier, *** *** refused to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and become an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####Sincerely,
Ed CSrManager, Customer Service
Sundance Vacations, Inc
*** *** *** ***
Wilkes
Barre, PA
March
17,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
Ms***:
Thank
you for your letter dated March 13, regarding an update to the complaint
that was filed by *** ***We are providing the following information to include
in your file for complaint ID ***
There are two refund checks for this account totaling $1,457.01,
one in the amount of $representing the down payment and one in the
amount of $1,representing the total monthly paymentsIf for any reason
we are asked to reissue new refund checks they will be in the same format (two
checks), but the amounts will be less the stop payment fees ($each) for
the original refund checks (reissued amounts would be $and $1,127.01)The
checks reissued at the lesser amounts would be sent to the customer and your
office would be provided with copies.
The total refund amount is $1,The amount referenced
($1,673.68) was incorrectly noted on the original Confidential Termination,
Release and Refund AgreementThe error was found on our end when the signed
document was returned to our officeAt that time we explained the error to the
customer and a corrected Confidential Termination, Release and Refund Agreement
was sent to the customer for executionWe will not refund any amount over the
full amount that was paid on the account, which is $1,The difference
($216.67) represents the errorOn 5/12/the customer’s account was revised
to a smaller package, and during that transaction we incorrectly credited the
customer’s account twice for a portion of the interest paid (totaling $216.67)
I’ve included page of our statement of account where you will see a line item
dated 5/12/in the amount of $that represents the amount in question
This is the interest amount that we incorrectly credited twiceIt is not an
amount that was paid by the customerThe total amount paid by the customer is
$1,($down payment and $1,in monthly payments)
The Confidential Termination, Release and Refund Agreement is a
system generated letter that holds the original letter generation dateAs a
result all Confidential Termination, Release and Refund Agreement’s for this
account will always reflect the original generation date regardless of when you
generate the letterIn this particular scenario the original Confidential
Termination, Release and Refund Agreement was generated on 12/14/After the
error regarding the refund amount was identified a Confidential Termination,
Release and Refund Agreement with the correct refund amount of $1,was
generated correctly reflecting a date of 12/14/in the date fields
We
consider this complaint to be resolvedShould you have any questions regarding
this or any other matter, please do not hesitate to contact this office at
###-###-####
Sincerely,
Customer
Service
Sundance
Vacations
Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
July 29,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated July 25, regarding a complaint that was filed by *** ***After receiving your letter a representative from our customer service department contacted *** *** to discuss his complaintDuring the conversation *** *** explained that he had issues with each property that he utilized through his vacation programWe advised *** *** that in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent *** *** his Confidential Termination and Release AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of *** ***’s account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations