Sunrise Van Lines

I was lied to when booking my move from Fl. to Ca. on 6 different issues by David, their Sales Rep.
Sales Representative:David
Reference # EXXXXXXX

#1 and my biggest concern was having a tractor trailer delivering my items. The large truck will not be able to get down the driveway. I was assured it would be picked up and delivered in a 24-26 foot truck. David said, "No One picks up or delivers in a tractor trailer anymore" I was notified by the Brokered drivers when they were at the gate to my house and YES they were in a tractor trailer. When I told them the situation they said it would be $250 more because they had to go rent a smaller truck. I had to leave work and pay a temp to cover my shift so I could get to a bank to get more money, hire a car and driver and meet the movers. It cost me an entire days pay which I need! I am on Social Security and supplement my income by washing dishes in a small Cafe

#2 David Assured me Sunrise Van Lines DOES NOT BROKER THEIR JOBS TO OTHER MOVING COMPANIES. Another lie. Blvd Movers delivered my items and said they were hired by Sunrise, they do not work for them.

#3 I was gauranteed delivery within a 21 day peridod, it took Twice as long, 40 days. In that time David would not call me back.

#4 David said he would always be there to take my calls in reg. to any aspect of the move. He stopped taking my calls when I tried to find out where my things were. I could not get anyone to help me. I only had 9 boxes and an heirloom armoir I wanted with me after my husband passed *** I was frantic when I could not get any answers. I also e-mailed, I got nothing.

#5 I was told I would have at least an hours notice for pick up and also delivery, both times I had no notice at all. I do not drive anymore so I had to call an Uber both times instead of a family member because there was NO time to waste, resulting in more extra charges on my side because David is a shameless liar and said anything to book my small move. He knew my situation and abused it.

#6 My contract was for a total of $1320.00. It wound up costing me $1825.00

Company never delivered my motorcycle and is giving me the run around and no answers as to where it is at
I hired this company for a long distance move of my belongings and my motorcycle on February 19, 2019 order number XXXXXXX. The movers delivered my belongings on March 2, 2019 without my motorcycle. When I call to inquire about my motorcycle I don't get any direct answers, Now when I call today I can't get through on the office phone and the person \I did get in contact with quickly told me I'll call you right back but I never received a call back. So far I have paid $1420.25 and have a balance due of $1320.00

HORRIBLE! Great customer service until you commit to using them. Picked up our furniture on time, great workers to load truck... that is where the 'great' stopped'. Offered and I agreed to "free" one month storage, 10 days after they picked up our furniture they said they were on their way to deliver... nope... free storage was offered... so then? They brought the furniture back... to where? not sure. The week before the 30 free storage was up I called to request delivery...2 1/2 weeks later, lots of excuses, lies, no response, etc, my furniture arrived last night at 11:30pm. They did not have a record that I paid my deposit, luckily I had the proof (and I cancelled my credit card just in case).
Terrible customer service. The very least they should do is return phone calls AND be honest about where the furniture and/or movers are and if they are going to arrive as promised.

I have been waiting 2 1/2 weeks for delivery. I do not get phone calls regarding my furniture. I have texted and called the delivery people several times and do not get a response. at this point, I believe they may have stolen my furniture and are planning on selling it. I will be calling law-enforcement, as well as my attorney, if I do not receive my furniture within 24 hours.

They owe us money for a late delivery per the contract. They broke part of the delivery and have not paid for it. T
We signed a contract with Sunrise Van Lines to move a dining room set across the country. The contract was signed on 8/28/18. The move was scheduled for 9/8/18 and they had 21 business days to move the set across the country. Per the contract: "This order includes a guranteed delivery window of 7-21 business days. In the event we delivery after the end of the 21 day window. The homeowner will be compensated $25.00 per day after the first 21 days."

The dining room set was 6 days late. It arrived on 10/17/18.

Additionally, the glass for the table tops was broken and they only want to refund approximately 10% of the cost to replace.

On another note, they only sent one delivery person and my son and I had to help unload the truck or we would not have been able to receive the furniture.

Missing Heirloom Bookcases
Sunrise was to deliver on Saturday, February 2nd, an heirloom bookcase. We are on a single lane mountain road and had made arrangements to meet the van and transfer the bookcase onto a smaller truck. We were told that the driver would call w/a 2 hour window. No call.

Today is February 3rd and I cannot get a return call from Sunrise. I want to know the location of this bookcase as it is not something you can go into a store to purchase. It is a family heirloom.

We were assured by their salesperson, David, that the bookcase would arrive on February 2nd. David said that he was the owner's nephew and could guarantee this delivery date.

Reference #EXXXXXXX Payment method: Visa

My belongings have not been delivered and the company is no longer returning my calls.
An inexcusable situation has recently occurred with with Sunrise Van Lines, 14902 N 12th St, Lutz, FL 33549, beginning on December 9th when items were collected. I was told it would take 21 business day to receive my property. I have attempted to resolve this problem myself on the following occasions but my attempts have been unsuccessful.: December 27th, 2018 January 4th, 2019 January 7th, 2019 (three calls) January 8th, 2019 (five calls) On the 8th, I was told I would receive my property in 5 days. January 14th, 2019 (three calls) During this call I was told the truck broke down in Phoenix and given the phone number of the truck driver. He informed me that he had only picked up my property the prior week. January 16th, 2019 (no answer) Given my efforts to resolve these issues am hoping for your help. This problem has caused me a great deal of hardship. I might add that my family and friends who have observed what I have suffered are equally appalled at what has transpired as a result of your company's practices. I asked that I receive my belongings within 3 .business days. Given that I am located in Ventura I am sure that a truck can make the drive in a timely manner. In informed Sunrise Val Lines that if this is not resolved I expect an immediate and full refund of the $1022.15 paid so far by no later than two weeks from the date of their receiving my letter. In the meantime, I am pursuing my complaint with the appropriate state and federal agencies. Thank you for your time and consideration. -

The original contract quote was $2,600.00 they after loading our household good they charging us $4,200.00

I'm being charged $4,200.00 instead I of the $2,600.00 on the contract. The contract reference #XXXXXX that was emailed to me on Nov 12,2018. Reference number that I could click on about before they pick up my household good and view contract.

I recently booked Sunrise Van Lines to help me move. I was so pleased with their work, they were efficient, helpful, courteous and friendly. They went above and beyond on the day of the move, even assisting me with taking a larger item that I couldn't carry out to my trash. Before the move their customer service staff answered all of my questions. They have good rates too. If you're looking for great movers, check them out!

I would recommend these guys to everyone! The movers were the best ! they are professional they are awesome they move quick they take care of your stuff they are amazing! Definitely use these guys for any of your moving needs.

Very responsive to our needs. The moving crew went above and beyond our expectations. The move was done timely, diligently, and safely.
they did an amazing job, and did the job others had turned down. got me out of a real jam!

Worst experience & customer Service ever! If I would have known the disruptive outcome I would have taken my business somewhere else. Never again
My belongings were picked up from Orlando, FL on July 6th, 2018 by Andrew from Sunrise Van Lines to be delivered to San Francisco, CA. At the beginning the communications were great with Jack L. the sales consultant. He would answer all my questions and would even call me right back. I was very explicit with him about needing everything to be delivered soon because I was going on a trip before the end of July and needed multiple items from my belongings. He repeatedly assured me that it would take from 7-15 days to be delivered but no more than 21 business days. I also asked him about the bad review I saw on their website from *** making a complaint because it took them over 45 days for a shipment from FL to CA, but Jack guaranteed me that the review was posted by the competition and again it wouldn't take longer than 21 business days (now I'm even questioning if the good reviews on their website are legitimate). On the pickup day they were late and didn't even care to notify me. I had to leave two paintings behind because Jack omitted to notify me that an insurance was needed for them to pack these, resulting in additional cost. Once everything was loaded, Andrew, the loader told me that everything was going to be loaded to another truck coming this way on that same weekend but that someone was going to call me back that day to give me more information. I did call Yaron the next day to verify what Andrew said because nobody called me back. He said that they were getting a truck but didn't know if Sunday was the day but for sure that week, so I told him to give me a call once it was loaded. A week went by and I didn't hear anything from them. I called him multiple times before he finally answered to tell me the truck was again delayed. He sounded upset for me calling him and asking him for an update. He told me that he has many customers and couldn't call all of them, so I told him that as a customer they needed to let me know if there would be any delays because I'm paying them for a service which is wasn't cheap and wasn't being delivered as agreed. Unfortunately, that didn't change anything because I have continued calling him constantly to get at least an update once a week which hasn't been much progress. On the week of 7/16/18 he told me that there was a truck coming the following week which I believe was to calm me down because he ends up not answering his phone at all that week. On the week of 7/27/18 he finally answered but told me that nothing was loaded because that truck had many stops before getting to San Francisco and they didn't want to risk it on damaging my stuff but that another truck was loading on that weekend. When I called them over the weekend, he said that the driver was still at Miami, but he would drive over to their warehouse in Tampa to pick up my belongings. They kept taunting me all week until finally on Friday 8/03/18 Yaron told me that truck was loaded on Wednesday 8/01/18 but they couldn't give an estimate on when the truck would be arriving. All this time I have been extremely patient with everything but Yaron attitude was unacceptable. I told him that it has been over four weeks since they have picked up my belonging from my sister's house and all this time they couldn't give me a straight answer to when it would be delivered, and Jack assured me that it wouldn't take more than 21 days. He responded with attituded that they weren't late because it wasn't yet 21 business days (which it should be on 8/06/18) and that he wasn't on Jack's ear to know what he told me. I told him that he was completely disrespectful to talk to a client like that and demanded to talk to his manager and he explained that it was Jack but he was currently at the hospital with his wife and couldn't call me back, so he refused to provide me the contact for another supervisor. I have been trying to get a hold of Jack for a while, leaving him voicemails and emails but no replies.

We recently used this company for our move and had the worst experience. Once you sign the paperwork, calls will go unanswered, stories will change, and be prepared for additional costs. It wasn't until we threatened legal action that the company seemed to care. We had a ridiculous amount of damaged items and several boxes/items were completely missing and the moving truck was in an accident. The top of the truck was sheared back about 3-4 feet on the top and 6-7 feet on the side. You could see the sky when standing inside the truck. The drivers lied about the truck being in an accident. I would recommend using a larger professional mover to avoid any frustrations. In addition to the cost of the move, we have about $8,000 of damaged items that are not covered by the insurance included by the company.

A few things you may want to know:

1) When getting the estimate, ask about the size dimensions of the boxes used to give you a price. When we did the initial phone estimate, I explained we had a certain number of large rubber/plastic storage bins and included dimensions. These were estimated at the size of a medium cardboard box. (roughly 1/3 of the size) This caused the price to skyrocket upon pickup. The estimate is way under priced and items are estimated to be smaller making the initial cost attractive. Make sure you have an understanding how the estimate is calculated.

2) THERE IS NO GUARANTEED DELIVERY DATE. You may be asked to give a primary and secondary day for delivery. The company does have 21 business days to deliver your items starting from the first available day of delivery. By asking for a primary/secondary delivery, this is their way of working around this. They make it sound as though you can expect to have your belongings by those dates. It wasn't till we questioned that we were told about the 21 business days from that date. Tell them you would like your items delivered the next day to give less time!

3) If promises are being made, make sure to have a paper trail of conversations. Many of the emails were left unanswered. Ask for items to be in writing and do not sign anything till this happens. I was reassured that calls were recorded but this did not turn out to be the case.

4) Additional costs. There are 3 possible ways to have additional costs at delivery.
a - If the truck can't park within 75 feet of the property there will be an additional fee or if items need to be transferred from a semi to a smaller truck
b - If you are moving in to a condo/apartment that requires use of an elevator
c - Additional stairs. One flight of stairs is included with the move. This only covers up to 10 steps. This later changed to only 5 stairs at time of delivery.

5) This company may outsource parts of the move to third party movers. We were told that Sunrise would have one representative present during delivery and 4 movers. We had 2 movers show up. We were told that they had different criteria and we would have to pay more. The truck struck an overpass or something that was too low for it to pass under and many of our items were completely destroyed and severely damaged. We were also NEVER notified this happened. The drivers tried to tell us the damages happened before the items were placed on the truck. We were never told what actually happened to cause the damage to the truck, and subsequently, our possessions.

6) If you chose to pay a remaining balance at delivery you can ONLY pay this by cash or Money Order. We were told we could pay by card at the beginning but the story later changed after we signed the contract.

7) You items may be shared with other job orders. Our items were on a truck with another families belongings. They had to unload their items to access ours. Many of the boxes/bins were mixed up. We had to inspect each item as it came off the truck to ensure accuracy. The company that was used took no care in unloading items. This family's items were also damaged in the move. I could see this as their items were unloaded into our yard.

8) Storage. Your items may be transferred between different trucks and warehouses. This will increase the chance for damages and lost items.

9) Photos. If you use this company, make a detailed list of all items in each box. We now have to inventory damages and it has been a major pain point. There are several mobile applications that can make this job easier.

10) Insurance. BUY IT! If you do not, you are only entitled to $0.60 (sixty cents) per pound per item/box. We had a box of Le Creuset and glassware. All items were completely destroyed. The impact of accident was severe enough to crack cast iron pans. These items in this box alone cost over $750. We may only get back $24.

I have contracted with Sunrise Van Lines to move my personal belongings and the company has not delivered my my items after over 2 months.
I contracted with Sunrise Van Lines to move my personal items from Tampa, Florida to Omaha, Nebraska in May 2018 and as of July 29, 2018 I still have not received my items. To be clear, it has been 64 days since my items have been in Sunrise Van Lines' possession. As agreed to, the company picked up my items on May 26th, 2018. Upon picking up my items, the movers requested an additional $210, stating that I was never quoted for "packing" of items, even though I was told by the sales representative "Jack" that my binding estimate of over $1800 was all-inclusive. I obliged and paid the extra cost in order to expedite the pick-up process that very same day.

After the movers picked up my items, Yaron, the representative, told me my items would ship that following Friday, June 1, 2018 and that his "guys" would call me a few days before arriving in Omaha to set up a delivery time. He verbally approximated the delivery time to be about 2 weeks from the day of shipment. My credit card was charged that day for 75% of the moving cost, and I was also instructed to prepare a Postal Mail Order check to pay the movers the remaining balance upon delivery of my items. I received no calls for 2 weeks, and the following is a timeline of my communication with Yaron since:
June 15: I called Yaron, and he informed me my items would be arriving "in 5 days," which would have been June 20. I received no calls and the movers did not show up.
June 23: I called Yaron again, and he told me my items were "on their way." I received no updates thereafter, although I attempted to contact the company numerous times thereafter.
July 3: I finally emailed the company on July 3rd. I received no correspondence back.
July 4: I called Yaron, and he said he had not been picking up my calls because he was on vacation, and he had no update on the whereabouts of my belongings, but he would merely get back to me.
July 5 - July 28: I called the company on multiple occasions with most of my calls being sent directly to voicemail. The few times Yaron answered, he would state various unacceptable excuses for why he did not pick up my calls such as he was having a "foot problem," and at times acted surprised that no one had reached out to me about the whereabouts of my items. There were times where he would give me a location of my items, but no delivery date. At one point he said the truck was broken down in St. Louis, Missouri and that I would be updated in the coming days about my items. I received no such update.
July 26: I called the company multiple times, of which my calls were all sent directly to voicemail. I went through my contract and called "Jack" who picked up the phone immediately. Jack claimed that Yaron did not pick up my calls because he is in surgery. I asked Jack about the whereabouts of my items and he claimed the truck has been "broken down" in Kansas for 3 weeks. Allegedly, my items were being switched from storage units to yards while they were fixing the truck. Jack claimed he sent another truck to pick up my items from Kansas, and return them to Tampa. I followed up to ask if my items reached Tampa and he said he was not sure and would get back to me. I have received no follow-up correspondence from Jack. I have tried calling multiple times since July 27th and there is no coherent answer.

I am concerned of the whereabouts and condition of my personal belongings. Given the seriousness of this situation, I am requesting a delivery date within the next 10 (ten) business days and financial compensation for the severely delayed delivery.

Please let me know if you have any questions or further input as to next steps.

The three guys that Sunrise Van Lines sent me move were awesome! They were quick, super helpful and kept my belongings safe. They were very professional and were more than willing to help and position furniture at my new home. Thanks for everything!

This is one of the worst moving companies to use. Please do your research prior to using this company and hope this feedback helps.
Below are a few of the items we encountered working with this company and things to look out for.

1) When getting the estimate, ask about the size dimensions of the boxes used to give you a price. When we did the initial phone estimate, I explained we had a certain number of large rubber/plastic storage bins and included dimensions. These were estimated at the size of a medium cardboard box. (roughly 1/3 of the size) This caused the price to skyrocket upon pickup. The estimate is way under priced and items are estimated to be smaller making the initial cost attractive. Make sure you have an understanding how the estimate is calculated.

2) THERE IS NO GUARANTEED DELIVERY DATE. You may be asked to give a primary and secondary day for delivery. The company does have 21 business days to deliver your items starting from the first available day of delivery. By asking for a primary/secondary delivery, this is their way of working around this. They make it sound as though you can expect to have your belongings by those dates. It wasn't till we questioned that we were told about the 21 business days from that date. Tell them you would like your items delivered the next day to give less time!

3) If promises are being made, make sure to have a paper trail of conversations. Many of the emails were left unanswered. Ask for items to be in writing and do not sign anything till this happens. I was reassured that calls were recorded but this did not turn out to be the case.

4) Additional costs. There are 3 possible ways to have additional costs at delivery.
a - If the truck can't park within 75 feet of the property there will be an additional fee or if items need to be transferred from a semi to a smaller truck
b - If you are moving in to a condo/apartment that requires use of an elevator
c - Additional stairs. One flight of stairs is included with the move. This only covers up to 10 steps. This later changed to only 5 stairs at time of delivery.

5) This company may outsource parts of the move to third party movers. We were told that Sunrise would have one representative present during delivery and 4 movers. We had 2 movers show up. We were told that they had different criteria and we would have to pay more. The truck struck an overpass and many of our items were completely destroyed and severely damaged. We were also NEVER notified this happened. The drivers tried to tell us the damages happened before the items were placed on the truck.

6) If you chose to pay a remaining balance at delivery you can ONLY pay this by cash or Money Order. We were told we could pay by card at the beginning but the story later changed after we signed the contract.

7) You items may be shared with other job orders. Our items were on a truck with another families belongings. They had to unload their items to access ours. Many of the boxes/bins were mixed up. We had to inspect each item as it came off the truck to ensure accuracy. The company that was used took no care in unloading items. I witnessed items being thrown off the back of the truck in to the yard. I was able to get in touch with the family of the other job and many of their children's toys were destroyed. The movers also lost their box of wedding memorabilia.

8) Storage. Your items may be transferred between different trucks and warehouses. This will increase the chance for damages and lost items.

9) Photos. If you use this company, make a detailed list of all items in each box. We now have to inventory damages and it has been a major pain point. There are several mobile applications that can make this job easier.

10) Insurance. BUY IT! If you do not, you are only entitled to $0.60 (sixty cents) per pound per item/box. We had a box of Le Creuset and glassware. All items were completely destroyed. These items cost over $750. We may only get back $24.

Sunrise Vam Lines treated our family very well. Working with them made our move very smooth. They were prompt, reasonably priced, professional, and respectful of our time. Thanks to Sunrise Van Lines , I would definitely hire them again.

Sunrise van lines were very professional and hardworking. They packed the truck real quick with no damage. They help me to move from Tampa to Lawrenceville in Georgia, when they had to unload the truck they did it in the most professional way under the rain again with no damage and didn't complain once, I would highly recommmend Sunrise van lines to anyone needed a move with no stress.

Things are not getting delivered.
No response to communication. (email and phone)
Reference Job # XXXXXXXX
Yaron Mishkin's company (Alpine Van Lines D.B.A. Sunrise Van Lines) came and picked up my grandma's belongings on 5/7/2018. After 2 weeks of the free storage (1 month included in the contract) I gave him, on May 24th, an address of a storage facility that my grandma rented in El Paso. This was done via cell phone. As he never answers any of my emails.
On June 8th, I talked to Yaron and he told me the things are being loaded in the truck and that they are going to be on the way soon.
Now that being said, at the beginning Yaron has been answering my calls just telling me that he doesn't know when the things are going to arrive. Which I understand, there is other people's belongings in the trailer, not just my grandmas that need to be delivered on the way, that is how companies make money.
On June 12th, I spoke to Yaron, He told me that the things are going to arrive by the weekend of Friday June 22nd.and I could expect a call prior to arrival.
On Friday June 22nd , I received no phone calls nor delivery.
On Saturday June 23rd, a phone call to Yaron inquiring as to the delay, informed me of truck was in the shop in Dallas and delivery could be expected on Tuesday June 26th
I told him to give the truck driver my number if that was easier for him and he said he will. And he reiterated that the things will arrive on Tuesday June 26th. Which by then it has been more than 21 days period that they have to get the things to their final destination.

On Tuesday June 26th when the things are supposed to arrive (for the second time) and my grandma is waiting for her belongings, things never arrived. That same night around 8 pm Eastern time, Tony, the truck driver (he didn't give me his last name and called from a private number) called me to tell me that the truck broke in Dallas and that he was hoping to tow it over to a mechanic to a shop and find out what's going on if they can fix it or Yaron is going to send another "power unit" (whatever that means), I asked him what happened, if he got into an accident or what, he only said the truck just died on him with no further detail and that either himself or Yaron will call me for a status update the next day.
Since then I haven't heard from either of them (Yaron nor the driver). I have been trying to contact Yaron with no success. He doesn't answers any of my emails either.
Today June 29th my grandmother was able to get ahold of Yaron with the help of a third party, Mario, the clerk that works at the storage unit that my grandma rented. My grandma asked him to call on her behalf. Mario first tried to call from an El Paso area number, Yaron didn't answer. Then he called from a number from Chicago, the storage facility number and Yaron answered. I was listening to Mario talk to Yaron and he made Yaron aware of the extra expenses that have been accumulating because sunrise has not been able to deliver when promised. Also Yaron committed verbally to pay one month of rent on the storage unit when my grandma pays the rest upon arrival of her belongings.
I do not know what to do since Yaron is not picking up my phone calls, nor I have the driver's phone number. I only want my grandmother to get her belongings, and for them to do the right thing. This is an elderly woman that is waiting for her belongings that she needs to continue on with her life.

No delivery of belongings picked up from *** to be delivered to *** In
I contacted Sunrise Van Lines on April 3 or 4 2018 to inquire about transporting my son's belongings from FL to IN. I recommended that my son use this service and paid half the quoted charge since he was out of a job. On May 26, 2018, Sunrise Van Lines picked up my son's belongings at *** As of July 2, 2018, the belongings have not been delivered.