Sunrun

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for taking the time to share your concerns with usIt looks like a Specialist has been in contact with you regarding the systems performance and provided you with a Savings AnalysisThe analysis resulted in a favorable outcomeThe system has been producing very well since March over-producing every month! We are constantly working to improve our service time and thank you for your patienceThe Specialist will continue to be in touch with you until we come to a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were told on 7/6/that an analysis would be sent to us which we have not yet receivedThe "new agent" handling the case since Daryl has left the company seems to think that we are only entitled to a $refund, although our inverters were not working for very long periods of time and the company failed to monitor them as promised, notify us, and fix themWe had to go online and see that they were not working for ourselves and call for service (after seeing that our electric bills had not shown any significant reduction)The amount of our time wasted calling Sunrun and the number of times that we faxed old electic bills which they in-turn kept losing is unacceptableThis self-monitoring and faulty equipment was not part of our contractSunrun has not delivered the service that they promised, yet we paid $3,upfront and have not missed one monthly payment Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Our records show a Savings Analysis was sent to you on 7/2/Mr [redacted] confirmed the email and the credits applied to your accountAfter receiving your Revdex.com reply we reached out again and spoke to Mr [redacted] to reconfirm we had the correct email address and that the proposed solution was a favorable one on 7/14/If any other questions or concerns should arise please reach out the Specialist that has been in contact with you Final Consumer Response / [redacted] (4200, 13, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The savings analysis provided indicates that our total cost of energy was $from 4/7/to 4/6/With the 60% savings promised by Sunrun in order to get us to put $down and sign up, we should have saved $during this time periodSince we only saved $1244.84, we lost the difference of $in promised savingsIt was not our responsibility to monitor for faulty inverters that were not working, call repeatedly for service, etcThus, offering us $compensation is a true insult at this pointWe haven't missed one monthly payment of $either I kept my end of the deal as the consumer!

We had a residential solar PV system installed on our home Sunrun’s offering had competitive pricing and their sales rep ( [redacted] ***) was very knowledgable, informative, transparent and responsive Their analysis team was prompt, competent and courteous and came back with a solid proposal for how to make the most power while meeting our aesthetic needs Their installation team was top-rate, quick, competent and even dealt very effectively with some stumbling by our local electrical inspector Our installation is cleanly laid out and well done Sunrun has been an exemplary partner helping us through each phase of the project I wish all contractors were as competent, responsible, professional and responsive Thank you!

Salesperson Kurt [redacted] completed a presentation that included rebate of $Of course I was interested and happy to know that IRS would reimbursement me and give me a credit for installing solarHowever, come to find out that since I have dependents and no TAX LIABILITY I do not qualify so I am paying the $28,myselfI am a single mother of two adopted children and also have guardianship of my grandchildrenI work full time and now I am really in debt since I was scammed by SUNRUNI am 100% percent sure that Kurt [redacted] knew to ask if I had tax liability to IRS so TAKE ADVANTAGE OF PEOPLE WHO DO NOT KNOW BETTERI will be writing to News Reporters in Fresno County and make them aware so that your company does not take advantage of others

I have been confirmed by sale person and couple customer services that I would get a referral feeAfter couple months of waiting for the referral check, I called customer service and been told that the check should be in my mailbox soonIt has never arrivedI called again after months of waiting and surprise that I don't have the check at all because I am a [redacted]  customerNo body tell me that before handI spent hours of email and phone calls to help with my referral installation processNow come to time to pay, Sunrun has an excuse

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Thank you for taking the time to share your concerns with usA Specialist has been in contact with you to go over your timeline concernsAs of now, all required documentation has been submitted on our end and we await a final site inspection from the utility companyWe appreciate all your efforts with this process, along with your continued patienceShould any other questions or concerns arise please reach out to the Specialist in contact with you

The whole process has been a nightmareIt took months to finally get an install dateThat original date had to be rescheduledThe second date approached and they had not shown upI looked on my Sun Run tracker and it showed the installation was in progressI called the rep and left a message, he returned the call stating it was his mistake he needed to rescheduleMy husband then called him to cancel the whole thingHe basically lied by reporting the installation was in progress to us and the companyMy husband was called by our sales rep who apologized and offered a $gift card to make up for the hassleMonday rolls around and we get a call from installers that they are at the house and need into the garageWe reached out to Sun Run and haven't had a return call or emailNow we have panels in our roof and Sun Run is nowhere to be foundOh and our gift card is NOWHERE to be found- after a verbal and email confirmation it was going to be sentHorrible company!!!!

This is a warning to the publicSunrun Incbreached the written contract to pay damages in our roof during the solar panels installationThe installer parked and damaged my lawn and refused to paySunrun Incdid deny all the damages to my lawn and roof, the worse part would be months of psychological damages on the homeowners during the installations and approval of the systemThe installer will hang out to the property and ask the homeowner to keep the garage to be open and off alarm the whole day, while alone to your propertyThe experienced were horrible and my boat was trashed during their installation tooDeny....deny...deny...all the damages and would not take responsibilityWorse than Scammer

Initial Business Response / [redacted] (1000, 5, 2015/04/14) */ Thank you for taking the time to share your rebate concernsAfter working internally and with 1st Light Energy we were able to confirm that the $rebate payment will be sent once installation on the other project is completeIf you have any other questions or concerns please reach out to the Specialist that has been in contact with you

I purchases a solar system from Sungevity Solar, which has now went out of business, Now I am told SunRun Solar is to whom I am to make paymentsUntil I started having issues I was making timely payments, Problem started with my roof leaking due to spikes from system being installed on my roof, they sent someone once that chalked several spots in attic, which failed to stop my leak, second is in March I had the main Inverter on the system fail and when I called in the complaint of system failing, it took over a month to have someone look at the system, And I was told inverter was bad, that they would have to replace, That took another month and a half before my system was up and running, So I in return asked for a credit and also for my roof leak to be fixed, And the only think they wanted was for me to pay for the months the system was not working, So to make this shorter, They take forever to get to fix my issues, But only a day to shut my system off

I have been debating with SunRun for months over the legitimacy of the power purchase agreement I have with themThe following is a summary of the issue which I submitted to them in January which best explains my complaintSummary: I am writing to you because I have been working with your Escalation Services to revise my PPA and your specialist not returning my phone callsI began this process in [redacted] of last year when I learned that your Solmentum sales partner’s representative fraudulently created an agreement in [redacted] of [redacted] without our consentWe were told by the Solmentum representative there was no agreement other than the one page rate agreementI would like to continue our discussion to modify my rate per kilowatt hourI learned of this other PPA agreement in [redacted] when another SunRun representative came to my door with an enticing sales pitchHe claimed that SunRun was in the neighborhood working with current customers to “fix” the dishonest practices to

When I purchased a house I took over an existing solar lease with Sunrun and it was one of the worst financial decisions I have ever made I am paying more for the lease than I would if I just paid a utility company I am trying to sell the house now and nobody wants to buy it because of the bad lease The only options Sunrun provided were to prepay $32K for the rest of the leas or pay $52K to own the solar I would not recommend working with SunrunI think solar can be great but Sunrun leases definitely are not the way to go!

Never can contact anyone to resolve a problem with solarContract is different what the salesman saidProduct not doing what was toldCompany will not respond to me about problems alwas get a person that says they will have someone call me back

I read about the PPA plan from Sunrun Inc(Solar) I couldn't believe that there was absolutely no out of pocket costs or down payment or absolutely NO EXTRA FEES AT ALL for them to install the whole solar system to put it on top of our roof!...AND in addition, to NOT actually have to pay for the whole solar system!.....I was skeptical, as I explained this to my uncle (whom I live with) In simple terms, the only thing we should concern ourselves with now is this MUCH LOWER electricity bill coming after installation! While we get to contribute to a healthier environment and healthier plant :-)So we had it installed (it was for free, as told) And its been nine months now, since installation, and everything that was told to us was on-the-dot-correct! We are happier than ever! Now I can see and believe that nothing was ever charged at all except for the $we now pay for our electricity bill, every month for years! Just like it was told to us from the beginning(As opposed to the 2-hundred dollars we used to pay for our ***! I'm SO GLAD we never have to deal with *** anymore! (Especially with their soon-coming ridiculous high rates starting next year in January!) Whew! Thank you so much Sunrun!! You guys are the best!! Definitely reccommended to all homeowners who qualify for the PPA Program!!

Our APS electricity bill ending June 10, was $ Went solar on May 13, Our Aps electricity bill ending June 9, was $ We are very satisfied

I had solar panels installed on my roof about years agoRecently I had a water leak in my roof and called Sunrun to discuss the issueAfter reviewing the situation, due to the solar panels on my roof, I now have some sort of animals living / nesting on my roof, under my panelsWithout the panels, my roof is 100% exposed to the elements and no animal could / would live thereThe animals now living on my roof have started to dig holes through my roof which is causing the water damageThe solar company feels that although no animals would live on my roof without the panels they are not responsible for any damage done to my roofThere is zero chance that I would have a leak in my roof (regardless of cause) if these panels were not thereThey are now looking to have me pay for the roof, pay for the removal of the panels and if I want, to install Critter guardsNot sure why they offer critter guards if they feel there is no risk of damage

I live in Las Vegas and have never had a pigeon problem on my property until after Sun run installed solar panels on my roofThey told me that the leased panels were their responsibility and also any damage to my roofNow less than a year later I have nesting pigeons damaging my roof and they want to charge me for clean up and removal? Solar City is doing this for their customers free of charge and making it so the pigeons stay awayWhat a joke you are Sun run! Take responsibility and do the right thing and hold true to your wordThis is something that should be done when the panels are installed and of course the sales or installation people never mentioned anything about pigeon issuesYou have caused my home to go from a safe and healthy home to a health hazard for my child and pets, we can't even use the backyard due to all the droppings and debris that they create

The issues with Sunrun started when they reinstalled my existing panels and installed new onesThey improperly installed my old system, leaving it inoperableThey came back and reinstalled itA few months after I got them installed, I received my weekly summary of power usage from the electric company to learn that my energy usage went from -62KW the week before to 84KW that weekI learned that the new system tripped the power breaker on the electrical boxI called Sunrun and they returned my call to tell me that they were opening a ticketOne week...no return calls and no one came out to look at the problemI called back in a week and was told that there was no ticket open and, "if you would have called us we could have done some trouble shooting, but you never called"I had no idea I was supposed to call them because they opened a ticket! In addition, I asked why no one contacted me to let me know my system was down for days, even though they are supposed to monitor the pr

We had to take over a solar contract from the previous homeowner and we closed escrow on August 23rd, We received a bill on September 6th, for services prior to the date in August when we became ownersThey tried double billing us including charges for the previous ownersI called to get it corrected, but NOBODY would call back and over several weeksI emailed the customer service number, called and referred to some "transition" Specialist, Fauna or Fawn somethingAgain no replyThey reported that we almost $due on October 1st with no explanation and no responseAgain the billing clearly shows for billing period we did not own the housenot only billing for months previous but a reconciliation fee for the year? I then tried calling, several times, I sent several emails and no response no matter the avenue to contact themI used the customer service email, and their return response reports a turnaround time of to days? Well, that was weeks agoI called and

My experience with Sunrun has been great! We got our system years ago [redacted] and [redacted] helped us get our systemOur experience had been exactly how it was described to usThey do a quality assurance call that covers most of the complaints that I have read on here, so most people either didn’t listen or have forgottenI would highly recommend them to my friends and familyOur bill went from an average of $with [redacted] and now it is $with SunrunCan’t say enough about the customer service I have personally received

on june I purchase a solar system, on January the first rain of the year came and I now have a roof leak, I called sun run and they sent a tech to investigate problemthe tech determined that the leak is coming from a vent for the bathroomI explained to the customer service rep that the damages where cause by the techs during the installation