SunTrust Bank

Review: I have had an account with Suntrust for years. I have been comprised 3 times, had problems concerning an ATM deposit which I have complained about several times, and nothing has been done about this problem. Yesterday I checked my account and noticed $95.00 had been withdrew from my account for my Sky-mile yearly fee. I should have been exempt from paying the annual fee for 2 years per someone in your company. That was do to the comprises that I had. I know that you don't have the sky-mile card anymore, but I was grandfather in and I chose to keep it. When I called in yesterday to get a refund for the $95.00 I was told that they could give me a refund but I had to get a regular Suntrust card. I asked to speak to a supervisor, but I don't know if she was actually a supervisor or not. I don't know why but this is the only bank that that I have so many problems with. I need some answers. concerning all of my issues that I am having with your bank.Desired Settlement: I would like to speak with someone very high up. All of my issues with Suntrust need to be addressed and resolved. I also want my Sky-miles bank card reissued back to me with the agreement that was made. And if I was grandfathered in my annual fee should stay the same.

Business

Response:

Dear [redacted]:We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding the assessed annual fee from your [redacted]

World Debit Card referenced above and an ATM deposit that occurred in 2013. I appreciate

the opportunity to speak with you and am glad to provide this written follow

up.On August 12, 2014, our records show that you called us to

report that your [redacted] World Debit Card has been compromised. A new

[redacted] card was opened on that day with notations that the annual fee was waived

for the new anniversary date of August.We also show that on December 4, 2014, you visited our [redacted]

[redacted] and updated were made to your checking account. The [redacted] card

is not offered with our Essential Checking product. For the reason, you were

automatically sent a Classic Debit Card. When you received the Classic Debit

card, you contacted us stating you wanted to keep your [redacted] card. Therefore,

on December 11, 2014, a [redacted] debit card was reissued to you with

notes indicating that the annual fee would be waived. Unfortunately, on August

12, 12015, we assessed the $95 annual fee to your checking account. To correct

this error, we issued a $95.00 credit to your account on August 26, 2015.The annual fee for the [redacted] World Debit Card is

disclosed in the [redacted] Terms and Conditions for [redacted]8 Debit Cards. The terms

and Conditions are provided at account opening and available at suntrust.com.

In addition, these Terms and Conditions were provided to existing clients by

direct mail dated May 15, 2015. Since your card was opened before July 25, 2015

and is not associated with a Signature Advantage Account, the current annual

fee is $95.00. Going forward, an annual fee will be assessed.We also discussed an ATM deposit made on April 13, 2013 to

now closed Account ending in [redacted] in which you received a credit of $1.00 for a

cash deposit of $50.00. On September 21, 2015, we issued a credit to your

account ending in [redacted] for $49.00. I apologize for the untimely credit of this

deposit.Your comments regarding these matters were shared with the

appropriate management areas. We understand that we did not meet your expectations,

and we are sorry for any inconvenience caused.[redacted] your satisfaction is important to us, and we ask

that you allow us the opportunity to regain your confidence. If you have any

questions or concerns regarding your accounts, please do not hesitate to

contact us via your Online Banking Profile, call us at [redacted] or visit any

SunTrust Branch. A representative will be glad to assist you. Thank you for

banking with SunTrust.Sincerely,[redacted]

Review: Suntrust is extremely unnapreciative of its clients. I have banked with Suntrust since 2007, and have proven myself responsible with the bank, and they denied me a small loan - in which I have twice the amount of funds in my savings to satisfy the loan repayment. I only wanted it to establish credit. I requested that if they felt uncomfortable with loaning me the full 3,000., that I be considered for a lower amount in which they feel comfortable. Furthermore, they reassured me that if they had any questions for verification from me that they'd contact me upon deciding the amount that they'd loan to me. Needless to say, Suntrust denied me without any fair consideration, and blamed it on my credit history. Well, after checking my credit reports, the only thing bad is that I have a little under 2 years of a credit line with my current CC, but they didn't even consider the fact that I have never been late on a payment! Neither did they ask me if I wanted a cosigner, or whether I could provide W2 information, or ANYTHING. I receive biweekly direct deposit for goodness sake!Oh, I almost failed to mention that they were sure to place that HARD INQUIRY (from the loan request) straight to my credit report that very week! I say, do not bank with Suntrust, especially if you're trying to establish credit - they will charge you monthly fees, and disregard your relationship with them when its time for them to give a tiny bit of help back to you. Go with a credit union. Do not stand to be disrespected by Suntrust. Save the headache.

Product_Or_Service: Small LoanDesired Settlement: DesiredSettlementID: Replacement

Suntrust, I am currently in medical school for the next 4 years, and I have been employed with a career paying $15/hr for the next 5 years. I am becoming a physician and hope to have a trusted bank relationship with whoever treats me best. Every other agency has made offers better than you, but I was hoping that our relationship could improve (due to our history) which is why I haven't acted on those offers, yet. Remove the HARD INQUIRY from my credit report, is

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on April 22, 2015. If you have any questions about our response. please contact Ms. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services

Review: On November 5th I went to use my debit card and it was declined. Outside of the embarrassment and confusion, I immediately call Suntrust and I'm told someone called in and I was told nothing could be discussed with me over the phone due to security issues and that I had to go into a branch. Mind you this is at 7pm so there was no way to do that and my only other option was to email through my online banking. I sent 4 emails and I never heard back from anyone even though I stayed I would file a complaint with Revdex.com. I then go to the bank the following day and find out someone called in on October 30th with my card info but no account info so they cancelled my card and put a hold on my account. At no point did anyone call me to notify me of anything. I'm told I'll be sent a new card and that everything was fine. A week later I go back into the bank just to find out a new card was not issued. In fact, they show I have a card. I explain that they sent me two when I opened the account and I discarded the second per my conversation with customer service when I originally activated my card. Now all of this time has passed, still not one phone call, no card and to top it off I find out there's STILL a security issue because I can not even check info or speak to anyone via phone. To say I'm highly upset with SunTrust is an understatement. There is zero reason why this has yet to be resolved and I have yet to hear from anyone and this occurred on 10/30/15. I plan to bank elsewhere now.Desired Settlement: I want my account fixed where I have access to it, my card issued and I'd like an explanation as to why not one person ever phoned me to notify me of a security issue with my account!

Business

Response:

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On 8-21 I opened a savings account online and put $200 dollars from my credit union account, who I am in good standings with, into the new saving acct. I never had an acct. with them before. I wanted an acct that was closer to us and also at the same bank my son uses so it would be easier to transfer money to him if he needed it. He lives in another state. I went into the branch here in Land O Lakes, FL on a few occasions over the next 30 days and made deposits. On 9-22 I again went in to make a deposit and was told there was a problem with the acct. and the manager tried to call the helpline. She couldn't seem to get thru right then so I asked her to give me a call when she found out something. She calls me later that afternoon and said my acct. was being closed but she did not know why. I asked if I could come get my money and she said no it was frozen. She said to call the helpline which I did and was told there was a "verification" problem. I asked what the problem was but he would not tell me, only something about rules and regs. He said I needed to go to the branch, so I went back to the bank and told Lisa,the manager, what they said. She got back on the phone with them and they would not tell her anything. I came home and called them again and asked to speak with a supervisor. She told me they could close it without cause, ok, that's fine but you cant keep my money . I didn't write checks on it or use the debit card, so I didn't owe them anything. She said they had put a hold on it the 16th and would be sending out a letter. How is it legal for them to keep peoples money!!?? Its not like its a lot , $720 , but its mine.Desired Settlement: I want my $720 back and an explanation of why they closed my acct. If they don't explain to people, how are we suppose to fix it or deny it!?

Business

Response:

Dear [redacted],We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding SunTrust’s decisions to close your above

referenced account. I appreciate the opportunity to respond.The decision to close the account was a business decision

made by SunTrust, as explained in the September 17, 2015, letter from our Fraud

Rick Management Department (copy [redacted]). As stated in the letter, according to

our Rules and Regulations For Deposit Accounts, which is provided at account

opening and is available on our website suntrust.com (see About Us- Free

Schedules- Deposit Account Disclosures), “the Bank may close your Account at

any time and for any reason or for no reason without advance notice.” (((( are

pages 22 and 23 of our Rules for your review.We placed a “no debit” status on your account to prevent any

debits activity and to allow time for any remaining funds to be collected from

your account during the closing process. Your account was closed on September

24, 2015 (statement [redacted].) Official Check [redacted] representing the remaining

account balance was mailed to you on September 28, 2015.[redacted], we hope the information provided is helpful to

you. If you have any questions, please call our Fraud Risk Management

Department at [redacted]. A representative will be glad to help you. We wish

you will in your future financial endeavors.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not told me WHY account was closed. They refer to "rules and Regs" but that does not tell me anything. They did refund my money but if they don't tell people why, how are we suppose to fix it or dispute it?

Regards,

Review: This is the letter I've been trying to send to the CEO.My name is [redacted] and I am a joint owner of an auto loan with Suntrust.I called SunTrust yesterday 2/16/15 and spoke with [redacted] and was told she couldnt speak with me because my name was labeled as a male name. I have called in the past and was never told this. I am a female and the wife of [redacted] who is the other responsible party on the account. My name is on the account as a joint responsible party. I do not have control over how my legal name is spelled and it seems very discriminatory that someone would assume my gender and labeled it as they see fits. I have reviewed all my documents signed with the [redacted] dealership which is where I purchased my vehicle in December and none of them labeled me as a male. SunTrust took it upon themselves to label me as a male and therefore putting me in a position where I lost the privilege to talk to someone about my account. I feel this is absolutely unacceptable and I need this corrected immediately so that I can speak on my account. When I called to get a fax number to send this complain letter a lady by the name of [redacted] hung up on me after waiting for about 30 minutes. SunTrust offers the worst customer service Ive had in a very long time. Sincerely,

Product_Or_Service: auto loan

Account_Number: account[redacted]Desired Settlement: DesiredSettlementID: Replacement

I want my gender correct. It's impossible to talk to someone at that place. horrible customer service

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: My online banking application gave me a really hard time. When I called customer service, the first representative was able to verify my account but I'll-informed me with information she said exactly " suntrust will clear purchases, even without funds in the account, based on level of importance (car payments, rent etc.). I explained to her politely that yesterday I was able to make a purchase for a cocktail at [redacted], yet I couldn't pay a phone bill. On a scale of importance, I thought a phone bill reigned higher. She continued to explain that (manually) she was at a disadvantage because the system they use for banking is entirely automated. She goes on to say that there was absolutely nothing she could do in her power to help me. I became angry because I couldn't help to wonder what the point of that customer service line if they couldn't service customers. Keep in mind, this agent had absolutely NO problem verifying my information. This I was sure of because she asked me a short question air and afterwards began to read off my statements. Shortly after, I asked to speak to the supervisor (whom I can't recall her name). The supervisor asked the same information to verify my identity and then told me she couldn't do just that. I asked how the supervisor couldn't verify information that the agent before had no problem doing so. The supervisor raised her voice at me repeating "Mr. Johnathan, I can't help you. Come in person." Despite that I continued to ask what more information she might need to verify (because I will be out of town for the week and couldn't come in due to work). She refused to help me, was very rude, had no problem inturupting me and ignored anything I tried to say. I can't go into an office but I refuse to have this subject matter unsettled until I can make the time to go in. That is a joke!! Why have a customer support line if you can't support your customer???Desired Settlement: I wish to be contacted by someone that will actually resolve the negative balance on my account. I do not wish to pay the negative amount because the business itself provided me false information via the application. The application may need to be corrected but as of right now, moving forward, I want my balance finally cleared.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: A Suntrust Checking Account was Opened with my EIN [redacted]. I am no longer associated with the organization and I notified the [redacted] that I would be closing the EIN. Once the EIN was closed I notified the organization and the local Suntrust branch, and contacted Suntrust customer service. Suntrust refused to close the account. As the Personal Party of Intrest on file with the IRS I demand the unauthorized use of my information and EIN be stopped.Desired Settlement: The Checking Account opened with my EIN needs to be closed. Any funds in the account should be returned to the [redacted]

Business

Response:

Dear [redacted]:We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding the EIN for accounts held in the name of [redacted]

[redacted]. I appreciate the opportunity to respond.You mentioned that you closed your personal EIN which is

being used for the accounts of [redacted]. The EIN was assigned to

that business, and even if it is closed, the number is not reassigned.For additional information regarding this matter, please use

the following link to the IRS wed

page:[redacted]. I have [redacted] a

printed copy for your reference.[redacted], please understand this is a matter that must be

resolved between you and the current business owners. If we may be of further

assistance, please don’t hesitate to call [redacted] or visit any SunTrust

branch. Our representatives will be glad to help you.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I received the response to my complaint. Problem is the answer is incorrect and unacceptable. The response from Suntrust states the Taxpayer ID was assigned to the business. The name assigned on the Taxpayer ID is not the owner. The IRS only issues Taxpayer ID's to a person or a Corporation. Since the [redacted] is not a corporation it can not be the owner of the Taxpayer ID. As the letter supplied to Suntrust shows the owner of the Taxpayer ID is me. The Taxpayer ID is under my Social Security Number and mine alone. In addition Suntrust removed my name from the account preventing me the owner of the Taxpayer ID from being able to close the account.

Review: I filed a claim for an unauthorized charged on my account. I cancelled my card and was told I was told that a credit would be credited to my account. I have waited two week and was told by Suntrust to contact [redacted] and figure it out, I don't understand how another company can tell another company to charge your card with letting the customer know. I submit my money into SunTrust bank because I trust them; is that the reason why people put money in a bank account. I have been told different things- I filed an compliant against everyone I talked to with SunTrust- [redacted] calls me back and didn't offer to help me one bit. I told him I have NO MONEY due to this. This is the only bank that I have seen in my life that will give the customer the middle finger and tell them let them figure it out.Desired Settlement: I want the money that [redacted] took credit to my account and my fees credited to my account

Business

Response:

Please see attached.

Business

Response:

Re: Everyday Checking Account ending in [redacted] Case [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the denial of your above referenced case and the service you received when inquiring about this matter. We appreciate the opportunity to respond . We regret that you were not satisfied with the service you received when you contacted us about the charge that was debited from your account. Please be assured your comments concerning this matter were forwarded to the appropriate management area. We understand that we did not meet your expectations in this situation and regret any inconvenience caused. Our records show we set up Case [redacted] on February 14, 2015, when you contacted us to dispute a February 13, 2015 charge from [redacted] for $1, 116.50. A copy of your [redacted] Rental Agreement that included your account number is enclosed for your reference. We reviewed your case again and based on the information you provided, your case was denied, as explained in the February 26, 2015 letter from our Fraud Assistance Center (copy enclosed). If you want to continue the dispute, we encourage you to contact [redacted], as it appears you thought they would be responsible for the charges. The account is currently overdrawn. Because of this, we ask that you please make a deposit as soon as possible to bring the account to a positive or zero balance. Doing so may prevent the account from being closed with an owed balance and reported to various consumer reporting agencies. This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but is being sent for notice purposes only Ms . [redacted], we hope the information provided is helpful to you. If you have any questions or need further assistance, please contact our Fraud Assistance Center at [redacted] A representative will be glad to help you. Sincerely, [redacted] Assistant Vice President Client Advocacy Team

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't know why [redacted] is even replying back, I was told on 3/13 that Sandy has taken over this complaint. [redacted] contact number is [redacted]. It amazed me that Suntrust is asking me to deposit any money into that account after the lies they have told me. My account wont have been overdrawn if you didn't take the word of another merchant to charge my card. I didn't authorized [redacted] or [redacted] to change me card to any amount. You would think to keep a customer- they wont put them through the ** they have put me and my family through. I am currently driving a vehicle that doesn't work- since [redacted] never fixed the issue when I took my vehicle to get fixed months ago. My family and I are in the process to be homeless due to this. I don't understand how Suntrust can stand as a company. Like I told [redacted] its not even about the [redacted] charge its about the bad communication and poor training of people that work for suntrust. You would think after all the ** I been through they would atleast credit my account something just to show they are noticing there employee mistakes.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: December 2012 I made a payment for a vehicle that I have loan on with this bank. The bank branch made an internal error, losing our payment, that caused the bank to charge us a late fee on the account and send us notices of non payment. After contacting the branch and the completion of an internal investigation they confirmed the error and corrected our account. Months later I checked my credit report and found that a 30 late notice was sent to the credit bureaus which had a significant impact to my credit score. I contacted the local branch and they confirmed that my account was up to date and that there was no late payments. Upon this notice they recommended that I file a dispute on the charge which should cause it easily to be resolved and be removed. I immediately filed a dispute with the credit bureau. Once the investigation was complete the report came back as being a correct late payment. I have hit a cross roads on how to get this resolved. The payment was not late and the branch has confirmed this multiple times. I feel I am being punished for a bank error.Desired Settlement: I would like our Suntrust account to accurately reflect the correct status of on time payments. I would like the fraudulent notices of late payment that were sent to the three major credit bureaus to be retracted to reflect our correct payment timeliness. I would like a notice from Suntrust that this has been resolved, I notice from the three credit bureas confirming the correction or an updated copy of my credit report from each credit burea provided to me by Suntrust(or the covering of the cost to retrieve these, due to me using my free annual credit report to identify this error).

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Review: On 2/16/16 I made two purchases. One purchase was for $11.32; The other for $14.52. At the time I had more than enough in the account to cover it. A day later I used my debit card to make a purchase at [redacted] and went over my account balance by $13. I went directly to SunTrust on the same day, a very short time later and deposited $14 to cover the amount that I exceeded. Although the $11.32 and $14.52 purchases were made on days previous to the [redacted] purchase, SunTrust re-organized the purchases in order to be able to charge $36 overdraft fees on all three purchases. The overdraft fees should not be charged for the $11 and $14 purchases since there was enough money to cover it on the day that I made the purchases. I also believe that there should be no overdraft fee for the [redacted] purchase of $154 because I deposited the $14 to cover the overage into the account directly after using my card to make my purchase.

Thank youDesired Settlement: At a minimum I want the two overdraft fees of $36 on the $11 purchase in the $14 purchase reversed. I would also like the overdraft fee for the [redacted] purchase reversed however I will except if the [redacted] overdraft fee cannot be done.

Business

Response:

Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the posting of items and overdraft fees assessed to the account referenced above. We appreciate the opportunity to respond. Our records show that, on February 16, 2016, your account had a balance of $379.20, but there were two transactions pending payment (29.99 from LA Fitness and $152.24 from [redacted] Supercenter), reducing your available balance to $196.97. Eight debit card items totaling $210.67 were presented for payment against this available balance, and the account was assessed two $36.00 overdraft fees totaling $72.00. On February 17, 2016, your account had a balance of 110.53, which included the $14.00 ATM deposit. The [redacted] purchase of $152.24 was presented for payment, and the account was assessed·one $36.00 overdraft fee. Based on this information, we have determined that these .fees are valid. However, as a courtesy, we refunded two $36.00 overdraft fees to your account on March 3, 2016. Enclosed you will find statement copies reflecting the above transactions. The posting order of your items is in accordance with our Rules and Regulations For Deposit Accounts. Enclosed are pages 16 and 17 of our Rules for your review. Our Rules are provided at account opening and on suntrust.com (see Banking~Overview Guides and Disclosures_.,Deposit Account Disclosures). Also, regarding debit card purchases, once a debit card transaction (ATM withdrawal or purchase) is authorized, a hold is placed on the client's account reducing the available balance. Funds on hold for pending debit card transactions cannot be used for other purposes, even though the transaction has not posted against the account. Generally, it can take between two to five business days for debit card transactions to be presented for payment and permanently post to the account. For this reason, clients must maintain accurate account records noting all authorized transactions, including pending debits and credits, to determine their available balances. Detailed information concerning this matter is included on pages 17 and 18 of our Rules (copy enclosed). In order to decrease the chances of overdrafts happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Banking~Overview Guides and Disclosures-? The Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts. You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfalls. Detailed information about this service is found on our website (see Personal Banking-?Checking Account Features_,. Overdraft Services). Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website. Ms. [redacted], I hope this information is helpful to you. Should you have any additional questions regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Thank you for banking with SunTrust. Sincerely, Sherry R. F[redacted] Vice President Client Advocacy Office

Review: On 7/6/15 I made an ATM deposit because my Acct was over drawn -$212.xx, which included all pending transactions. I deposited $220.00 that day and got a printed receipt that showed my AVAILABLE balance was 7.xx. I even went back later that night to make sure my balance was in the positive and it was. I checked my account today and I had ANOTHER overdraft fee! I talked a representative in CS and she stated that my ATM deposit was probably too close to 8pm which was the cut off so it didn't cover my transactions that day. but my receipt shows, after my deposit, I was in the positive by 7.xx. I still do not understand why my account is in the negative again because of an overdraft fee that I made a deposit to avoid. I had already been charged overdraft fees earlier that week which is why my account negative balance was so much!! but I at least understood those...but why, if I made a deposit to cover everything is this starting all over again. It's like running into a brick wall. A cash deposit should go in immediately and cover anything in your acct. The CS said yes the money was there, but only available for purchasing things and what not....I told her I didn't want to purchase things, I wanted to cover what was already in there! She said she was sorry for the inconvience. Inconvienence ? Anyway to get more fees from someone I guess. I have my receipt showing that on 7/6/15 my account was positive with 7.xx after my deposit, which lead me to believe everything was covered and fine.... because if my deposit is available for purchases and what not and NOT to cover the account, then why was $220 not available in my account instead of 7.xx ?? All the CS rep could say was she was sorry for the inconvenience and that the 7.xx could have been used for purchases.Desired Settlement: I would like the 36.00 overdraft fee credited back to my account as my deposit slip showed my account was current that day after my deposit and I would like an explanation as to why my cash deposit could be available for purchases but not to cover fees in my acct.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I am extremely dissatisfied with the service I recieve every single time I have to be serviced by [redacted] at this location. It never fails every time I have to go to the bank to cash my paychecks, she ALWAYS gives me or anyone else I know a problem with cashing their checks. I used to be the manager at my place of business and because of all the complaints we would literally direct our employees to go to another location so it would be smooth sailing for them. I've had it. Im making complaints to anyone who will listen including the State because as a single mother and having to depend on others to be able to get up to the bank and cash my check and then to be just turned away by her with the only excuse of "we need to speak with the owners of the account" as shes walking away from me handing me my check and ID back and not even see if there was something I would need/want to ask her, just keeps walking away? What kind of customer service training has she had exactly? So just to make sure I call the owner who says the account is absolutely fine. Now I drive to another location on [redacted] and am in the bank for literally 5 minutes with cash in hand no problem! Waste of my time. My gas money. I've had it.Please help me Revdex.com. Why should I have to drive to another location? But yet last month when I went in their Mr. [redacted] cashed my check just fine as well. Guessing it was her day off. FYI, [redacted] is awesome!Desired Settlement: DesiredSettlementID: Contact by the Business

Honestly very open to this. Interested in what their suggestion would be. If not satisfied then I will be sure to update you and others Im complaining to about [redacted]

Business

Response:

SunTrust has responded to our client by telephone but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: Hi, I opened my account about a month ago, and am severely dissatisfied with my experience with SunTrust. In the little time that I have banked with SunTrust, I have been charged 14 $36.00 overdraft fees. All within one pay-period. That totals up to $504. I have a current balance of -$452.34, which means that if I were not to have these fees, that I would have a positive balance of $51.66.

I've contacted Customer Support two separate times about this, and have gotten no help from anyone that I spoke with. I escalated my second phone call to about 5 different supervisors, and still no help.

After reviewing my account myself, I saw that the first fee that occurred was in error. I had a positive balance of $40.42 when a transaction of $21.32 came out of my account, which should have left me with $19.10. The next thing to come out of my account was a $36.00 overdraft fee for the purchase I made for $21.32 which left my balance at $4.42. Not knowing that I had already incurred a fee, I took out $20.00 - which I should have had in my account - and incurred another $36.00 fee.

This continued for about 3 days, even though I made a cash deposit of $85.00 the next day. I understand from the conversations that I've had that I made the deposit after the cut-off time, although I find it extremely disappointing that I couldn't get any help at all. My account wouldn't have been in the negative if it weren't for the way my transactions were processed, the initial $36.00 fee taken out for no apparent reason, and the lack of understanding on how you debit transactions from my account (which I also think is absurd).

After the appalling conversations that I had with Customer Service, I withdrew ALL of my funds from my account, and set up direct deposit with the bank that I was planning on closing.

I have no intentions of paying these fees because I think it is completely preposterous that I received $504 worth of fees after banking with SunTrust for less than a week.Desired Settlement: I want a refund of all of the 14 overdraft fees that were charged to my account. I believe that is fair, considering my above statement.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After receiving SunTrust's response to my complaint, they have offered no assistance to help me. They rearranged all of my debits/credits to my account to make me withdrawal and achieve the most overdraft fees possible. I have attached a copy of the bank statement they sent me, and you can clearly see from the "Date Paid" and the "Transaction Date" that they have moved all of my transactions around.

Review: The [redacted] of Sun Trust Bank has delayed the processing of a written request DATED MARCH 7, 2014 to close a money mkt savings account and process payment per the directive on record of this account to the beneficiary in a timely manner. Further, the [redacted] of Sun Trust has not responded in a timely manner to numerous calls requesting information of the status of this request; and on many occasions has not returned calls as requested.

Although the [redacted] confirmed receipt of all materials necessary to process this request, there has been no communication from SunTrust and no explanation for the delay.

On April 3, I sent a letter to [redacted] SunTrust, Atlanta explaining my problem with the [redacted] branch; and received a voice message from his assistant on April 10 stating that they would look into the matter. As of April 10, I have not received any communication from anyone at SunTrust.Desired Settlement: 1) close subject account, process a check for monies therein, send check to beneficiary on record; 2) provide written acknowledgment of this correspondence with an explanation of the status of this second written request to close subject account; 3) provide reasons for delayed response; 4) provide written explanation of any fees, charges, or penalties which were levied against any of the four accounts held at Sun Trust, POD to beneficiary on record, when these accounts were closed.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: SUNTRUST BANK HAS BEEN HOLDING A LIEN ON MY CHECKING ACCT SINCE APRIL 2 2015. VA. STATE DEPT OF TAXATION INFORMED SUNTRUST THAT THE LIEN ON MY ACCT WOULD ONLY EXTEND UNTIL APRIL 6 2015. THE VA. DEPT OF TAXATION HAS SENT THREE FAXED N.OTATIONS TO SUNTRUST CORP. HEADQUATERS TO LIFT THE LEIN AND RESTORE MY ACCT. TO NO AVAIL HAS SUNTRUST COMPLIED. I WAS INFORMED BY VA STATE DEPT OF TAXATION THAT MANY CUSTOMERS HAVE HAD THE SAME PTDesired Settlement: DesiredSettlementID: Refund

SUNTRUST TO RESTORE MY CHECKING ACCT AND LIFT THE LEIN. SUNTRUST HAS PREVENTED ME FROM ACCESSING $2812 THAT IS MINE AND REMOVE THE NEGATIVE OF -$945. VA STAT DEPT OF TAXATION AND I HAVE RESOLVED THIS ISSUE AND THEY HAVE SENT FAXED DOCUMENTATION TO SUNTRUST LEGAL DEPT IN ATLANTA GA. I ONLY OWED $350AND CENTS INSTEAD OF $3757.59.

Business

Response:

Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding a legal hold that was placed on your above referenced account. We appreciate the opportunity to respond . When SunTrust is served a levy against one of our clients, we are required by law to comply with the court order. This order requires us to hold assets up to the total amount due on the levy. Please be assured that decisions to levy clients' accounts are made by the courts. not SunTrust. SunTrust complies with all applicable federal and state laws regarding the processing of levy actions. Your deposit account is governed by our Rules and Regulations For Deposit Accounts and our Personal Deposit Accounts Fee Schedule, copies of which are provided at account opening and on our website suntrust.com (see About us~Fee Schedules.....,.Deposit Account Disclo$ures). Enclosed is a copy of page 24 of our Rules which details our legal process against accounts. Our records reflect that, on April 3,, 2015, SunTrust Bank received a Notice of Tax Lien from the. Commonwealth of Virginia Department of Taxation for $3,757.59 and a legal hold was placed on your account. On May 29, 2015, the release order from the Commonwealth of Virginia Department of Taxation dated May 28, 2015, was received by our Garnishment and Levy Department, and the hold was released. It appears the previous releases were faxed to an incorrect fax number. Ms. [redacted], your satisfaction is important to us, and we ask that you allow us the opportunity to regain your confidence. If you havs any questions about your account, please contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to help you. Thank you for banking with SunTrust. Sincerely, [redacted] Assistant Vice President Client Advocacy Team

Review: This incident took place at Suntrust in [redacted] but that address does not show in this list.

The [redacted] placed a mistaken hold on our account and they froze some $ 300. The bank add $ 100 as their fee. When we complained to the [redacted] they acknowledge their mistake and lifted the hold but the Bank's Vice-president [redacted] refused to credit the $ 100.

I find this outrageous and an abuse.

Besides, we've been clients of the Bank for more than 5 years and we have an impeccable record with themDesired Settlement: And refund of the $ 100

Business

Response:

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Suntrust attaches page 24 of their conditions and nowhere there is mentioned that we would be charged $ 100.

Regards,

Review: On October 3, 2015 I went into Suntrust inside store branch, to order checks The teller who helped me out behind the glass started asking me questions that I assumed for making sure that my information was correct and there wasn't any changes needed to be made. Upon waiting for the ordered checks, I called Suntrust to find out that there was no order made for checks. They told me to go back to the bank to check on it and they to told me again no checks was ordered, so I put in the order again. I also wanted to notify them that I received a letter in the mail denying an application for a credit card. I was very surprised and angry with this letter, being that I did not apply for a credit card. I knew that with my credit that I wouldn't qualify for a credit card because I already had too many. I went back to the bank to see the manager about the situation, but she wasn't in, so a lady who was in charged that day took my information and asked if I knew who it was that helped that day, she wasn't there, but did remember her name, as I sat at the desk with her, I saw her name plate on the desk, she was the manager that waited on me. I contacted Suntrust home office to explain and to file a complaint for this un-authorized application done by this teller. I explained to them that I wouldn't apply for a credit card from anyone behind a glass, knowing other people were in line waiting to be helped. She told me that she would pass the information on and for me to call to make a complaint. a few day later I received a call from that bank's manager confronting and harassing me, saying that I gave her permission and she didn't do it. She looked it up and said she found it and that I must have given her permission to do so., I explained that I came in to order checks with her, so where is the checks you ordered, she couldn't answer that question, I think she knew that she had done this. So she just kept me on the phone harassing me for over minutes about this.Desired Settlement: I would like an apology acknowledging the wrong doing and for no one contacting me about the situation, other than the bank manager calling me to harass me and for her never to call me again. Also apologizing for no one from their office ever returning my calls after leaving messages. I think she should be reprimanded or terminated for her unlawful practices or is this a normal practice for this bank.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: Without my knowledge, SunTrust Bank changed my credit card bill form paper to paperless. Once discovered, all charges were paid and all interest and late payments were removed by SunTrust. However, SunTrust still reported the account 30 days late.Subsequent to this issue, all commercial and personal accounts were closed and moved to other institutions. No further business will be conducted with SunTrust.I reported SunTrusts action to the [redacted]. SunTrust claimed no fault. I disputed this with Equifax, Experian, and Transunion. Again, SunTrust claimed no fault.My credit history is flawless. Yet, SunTrust refuses to take responsibility for the change from paper to paperless that caused this problem.This problem occurred February, 2010.Desired Settlement: Remove the 30 day late reporting from [redacted], as well as, any other derogatory information reported.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Dear [redacted]

I have just returned to [redacted] after a working vacation.

I do not know what more to add. Sun Trust maintains that it is not their fault and has responded so from the beginning.

From my perspective, I made no change and had no knowledge of SunTrust's actions to my credit card.

Further, I can add that all credit cards are paid in full each month and I have done son since I started using credit cards some 30 years ago. what SunTrust alleges is not in character for me. additionally, as a result of SunTrust's actions, I closed all corporate and personal accounts and refuse to have any further dealings with them

SunTrust foes on to suggest that I have a statement please with each of the three reporting agencies. this is silly since my [redacted] score will continue to be demeaned by SunTrust's reporting.

I have no plans to let this go. As far as I am concerned and the actions I will continue to take are to hold SunTrust accountable for their actions in this matter..

Review: Hearing impaired tried to mail a year-end copy of my auto loan statement. Have NEVER received any paper work from them. Since I did not have the paperwork I did not have the account number... Have made several calls and they make you jump through hoops. All I am requesting is a MAILed copy of MY statement. VERY poor customer service and they don't care if you have an impairment or not I anyone reads this please do not give this institution your busness....Desired Settlement: Please post

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Not really an answer is it...

Please close out complaint..... not really worth my time....

Regards,

Review: on 4/17/2015 I checked my banking acct with suntrust bank to see my available balance. my available balance was negative so I looked at the breakdown of how each charge was posted only to find a funds transfer fee from my savings account for $4.02 posted as a credit and $12.50 as a debit which is the overdrawn transfer fee. I contacted customer service to get a reasonable explanation about the fee because the way they have posted the balance my account wasn't negative so there was no reason for their system to tranfer money or charge me an additional fee when there was still funds available to cover the other pending charges. I was told by the customer service rep that this is how the account is set up and no refund is available. I advised the young lady that when I signed up for overdraft when I opened this account I was told that this only happens on posted charges that I would receive a fee not pending charges if money had to be moved.Desired Settlement: I would like the charge of $12.50 to be refunded to my account because whether I was misinformed or not their employees are giving out this information to their customers and if its not true those people represent the banking institution.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.