SunTrust Bank

Review: This is the letter I've been trying to send to the CEO.My name is [redacted] and I am a joint owner of an auto loan with Suntrust.I called SunTrust yesterday 2/16/15 and spoke with [redacted] and was told she couldnt speak with me because my name was labeled as a male name. I have called in the past and was never told this. I am a female and the wife of [redacted] who is the other responsible party on the account. My name is on the account as a joint responsible party. I do not have control over how my legal name is spelled and it seems very discriminatory that someone would assume my gender and labeled it as they see fits. I have reviewed all my documents signed with the [redacted] dealership which is where I purchased my vehicle in December and none of them labeled me as a male. SunTrust took it upon themselves to label me as a male and therefore putting me in a position where I lost the privilege to talk to someone about my account. I feel this is absolutely unacceptable and I need this corrected immediately so that I can speak on my account. When I called to get a fax number to send this complain letter a lady by the name of [redacted] hung up on me after waiting for about 30 minutes. SunTrust offers the worst customer service Ive had in a very long time. Sincerely,

Product_Or_Service: auto loan

Account_Number: account[redacted]Desired Settlement: DesiredSettlementID: Replacement

I want my gender correct. It's impossible to talk to someone at that place. horrible customer service

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: Suntrust is extremely unnapreciative of its clients. I have banked with Suntrust since 2007, and have proven myself responsible with the bank, and they denied me a small loan - in which I have twice the amount of funds in my savings to satisfy the loan repayment. I only wanted it to establish credit. I requested that if they felt uncomfortable with loaning me the full 3,000., that I be considered for a lower amount in which they feel comfortable. Furthermore, they reassured me that if they had any questions for verification from me that they'd contact me upon deciding the amount that they'd loan to me. Needless to say, Suntrust denied me without any fair consideration, and blamed it on my credit history. Well, after checking my credit reports, the only thing bad is that I have a little under 2 years of a credit line with my current CC, but they didn't even consider the fact that I have never been late on a payment! Neither did they ask me if I wanted a cosigner, or whether I could provide W2 information, or ANYTHING. I receive biweekly direct deposit for goodness sake!Oh, I almost failed to mention that they were sure to place that HARD INQUIRY (from the loan request) straight to my credit report that very week! I say, do not bank with Suntrust, especially if you're trying to establish credit - they will charge you monthly fees, and disregard your relationship with them when its time for them to give a tiny bit of help back to you. Go with a credit union. Do not stand to be disrespected by Suntrust. Save the headache.

Product_Or_Service: Small LoanDesired Settlement: DesiredSettlementID: Replacement

Suntrust, I am currently in medical school for the next 4 years, and I have been employed with a career paying $15/hr for the next 5 years. I am becoming a physician and hope to have a trusted bank relationship with whoever treats me best. Every other agency has made offers better than you, but I was hoping that our relationship could improve (due to our history) which is why I haven't acted on those offers, yet. Remove the HARD INQUIRY from my credit report, is

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on April 22, 2015. If you have any questions about our response. please contact Ms. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services

Review: The complaint is against LightStream (A division of SunTrust Bank). On 4/21/2015 I submitted a loan application for refinancing my existing auto loan. On 04/23/2015 I received a notice stating my application was declined. After verifying with both [redacted] and [redacted] , I realized that the score mentioned in the decline notice was incorrect whereas both credit agency showed my credit score of 768 and 758 . I attempted to contact LightStream few times, once thru email couple of times over phone, requesting them for an explanation on how their report shows an incorrect score. Their response was, I should contact the Credit Bureau and deal with them. When I contacted the credit Bureau they mentioned that score SunTrust furnished was incorrect and it is possible that SunTrust has a different way of calculating the score. On the other hand when I contacted [redacted] they mentioned that the Score at the time they pulled the information (4/22/2015) could have been 673/665 and it is possible that it might have change now (4/26/2015). I feel neither response from SunTrust nor [redacted] were not convincing and unreasonable explanation.

Below is a portion of the decline letter:

Thank you for applying for an installment loan. After reviewing your application, we regret that we are unable to approve your request based on the following reasons:

Recent delinquency

Collection and/or public record has been filed

[redacted]: Your credit score: 673

Date: 4/22/2015

[redacted]:Your credit score: 665

Date: 4/22/2015

Key factors that adversely affected your credit score:

Derogatory public record or collection filed

Too few accounts currently paid as agreedDesired Settlement: Although, I am not interested in pursuing their loan application: 1. I request SunTrust to provide me a valid explanation on why my score was incorrect in their decline letter. 2, I am concerned that their decision (decline) would make a negative record on my credit history. I request them to make sure no such record is registered with the credit bureau.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: My wife [redacted] and I closed our Suntrust checking account in the Savannah location that was on Mall BLVD in 2012.

Recently, we have been rejected from opening two checking accounts because of a Suntrust account that is overdrawn. A bank told us that we owe Suntrust $1000 and it is probably because they never closed your account and that specific account's terms changed and you were never notified.

We have lived in College Station Texas since 2012 which there is no Suntrust bank.Desired Settlement: This account needs to be closed at a zero balance and the information at the three credit companies need to be corrected.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I am extremely dissatisfied with the service I recieve every single time I have to be serviced by [redacted] at this location. It never fails every time I have to go to the bank to cash my paychecks, she ALWAYS gives me or anyone else I know a problem with cashing their checks. I used to be the manager at my place of business and because of all the complaints we would literally direct our employees to go to another location so it would be smooth sailing for them. I've had it. Im making complaints to anyone who will listen including the State because as a single mother and having to depend on others to be able to get up to the bank and cash my check and then to be just turned away by her with the only excuse of "we need to speak with the owners of the account" as shes walking away from me handing me my check and ID back and not even see if there was something I would need/want to ask her, just keeps walking away? What kind of customer service training has she had exactly? So just to make sure I call the owner who says the account is absolutely fine. Now I drive to another location on [redacted] and am in the bank for literally 5 minutes with cash in hand no problem! Waste of my time. My gas money. I've had it.Please help me Revdex.com. Why should I have to drive to another location? But yet last month when I went in their Mr. [redacted] cashed my check just fine as well. Guessing it was her day off. FYI, [redacted] is awesome!Desired Settlement: DesiredSettlementID: Contact by the Business

Honestly very open to this. Interested in what their suggestion would be. If not satisfied then I will be sure to update you and others Im complaining to about [redacted]

Business

Response:

SunTrust has responded to our client by telephone but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: On 7/6/15 I made an ATM deposit because my Acct was over drawn -$212.xx, which included all pending transactions. I deposited $220.00 that day and got a printed receipt that showed my AVAILABLE balance was 7.xx. I even went back later that night to make sure my balance was in the positive and it was. I checked my account today and I had ANOTHER overdraft fee! I talked a representative in CS and she stated that my ATM deposit was probably too close to 8pm which was the cut off so it didn't cover my transactions that day. but my receipt shows, after my deposit, I was in the positive by 7.xx. I still do not understand why my account is in the negative again because of an overdraft fee that I made a deposit to avoid. I had already been charged overdraft fees earlier that week which is why my account negative balance was so much!! but I at least understood those...but why, if I made a deposit to cover everything is this starting all over again. It's like running into a brick wall. A cash deposit should go in immediately and cover anything in your acct. The CS said yes the money was there, but only available for purchasing things and what not....I told her I didn't want to purchase things, I wanted to cover what was already in there! She said she was sorry for the inconvience. Inconvienence ? Anyway to get more fees from someone I guess. I have my receipt showing that on 7/6/15 my account was positive with 7.xx after my deposit, which lead me to believe everything was covered and fine.... because if my deposit is available for purchases and what not and NOT to cover the account, then why was $220 not available in my account instead of 7.xx ?? All the CS rep could say was she was sorry for the inconvenience and that the 7.xx could have been used for purchases.Desired Settlement: I would like the 36.00 overdraft fee credited back to my account as my deposit slip showed my account was current that day after my deposit and I would like an explanation as to why my cash deposit could be available for purchases but not to cover fees in my acct.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: A Suntrust Checking Account was Opened with my EIN [redacted]. I am no longer associated with the organization and I notified the [redacted] that I would be closing the EIN. Once the EIN was closed I notified the organization and the local Suntrust branch, and contacted Suntrust customer service. Suntrust refused to close the account. As the Personal Party of Intrest on file with the IRS I demand the unauthorized use of my information and EIN be stopped.Desired Settlement: The Checking Account opened with my EIN needs to be closed. Any funds in the account should be returned to the [redacted]

Business

Response:

Dear [redacted]:We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding the EIN for accounts held in the name of [redacted]

[redacted]. I appreciate the opportunity to respond.You mentioned that you closed your personal EIN which is

being used for the accounts of [redacted]. The EIN was assigned to

that business, and even if it is closed, the number is not reassigned.For additional information regarding this matter, please use

the following link to the IRS wed

page:[redacted]. I have [redacted] a

printed copy for your reference.[redacted], please understand this is a matter that must be

resolved between you and the current business owners. If we may be of further

assistance, please don’t hesitate to call [redacted] or visit any SunTrust

branch. Our representatives will be glad to help you.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I received the response to my complaint. Problem is the answer is incorrect and unacceptable. The response from Suntrust states the Taxpayer ID was assigned to the business. The name assigned on the Taxpayer ID is not the owner. The IRS only issues Taxpayer ID's to a person or a Corporation. Since the [redacted] is not a corporation it can not be the owner of the Taxpayer ID. As the letter supplied to Suntrust shows the owner of the Taxpayer ID is me. The Taxpayer ID is under my Social Security Number and mine alone. In addition Suntrust removed my name from the account preventing me the owner of the Taxpayer ID from being able to close the account.

Review: On 8-21 I opened a savings account online and put $200 dollars from my credit union account, who I am in good standings with, into the new saving acct. I never had an acct. with them before. I wanted an acct that was closer to us and also at the same bank my son uses so it would be easier to transfer money to him if he needed it. He lives in another state. I went into the branch here in Land O Lakes, FL on a few occasions over the next 30 days and made deposits. On 9-22 I again went in to make a deposit and was told there was a problem with the acct. and the manager tried to call the helpline. She couldn't seem to get thru right then so I asked her to give me a call when she found out something. She calls me later that afternoon and said my acct. was being closed but she did not know why. I asked if I could come get my money and she said no it was frozen. She said to call the helpline which I did and was told there was a "verification" problem. I asked what the problem was but he would not tell me, only something about rules and regs. He said I needed to go to the branch, so I went back to the bank and told Lisa,the manager, what they said. She got back on the phone with them and they would not tell her anything. I came home and called them again and asked to speak with a supervisor. She told me they could close it without cause, ok, that's fine but you cant keep my money . I didn't write checks on it or use the debit card, so I didn't owe them anything. She said they had put a hold on it the 16th and would be sending out a letter. How is it legal for them to keep peoples money!!?? Its not like its a lot , $720 , but its mine.Desired Settlement: I want my $720 back and an explanation of why they closed my acct. If they don't explain to people, how are we suppose to fix it or deny it!?

Business

Response:

Dear [redacted],We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding SunTrust’s decisions to close your above

referenced account. I appreciate the opportunity to respond.The decision to close the account was a business decision

made by SunTrust, as explained in the September 17, 2015, letter from our Fraud

Rick Management Department (copy [redacted]). As stated in the letter, according to

our Rules and Regulations For Deposit Accounts, which is provided at account

opening and is available on our website suntrust.com (see About Us- Free

Schedules- Deposit Account Disclosures), “the Bank may close your Account at

any time and for any reason or for no reason without advance notice.” (((( are

pages 22 and 23 of our Rules for your review.We placed a “no debit” status on your account to prevent any

debits activity and to allow time for any remaining funds to be collected from

your account during the closing process. Your account was closed on September

24, 2015 (statement [redacted].) Official Check [redacted] representing the remaining

account balance was mailed to you on September 28, 2015.[redacted], we hope the information provided is helpful to

you. If you have any questions, please call our Fraud Risk Management

Department at [redacted]. A representative will be glad to help you. We wish

you will in your future financial endeavors.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not told me WHY account was closed. They refer to "rules and Regs" but that does not tell me anything. They did refund my money but if they don't tell people why, how are we suppose to fix it or dispute it?

Regards,

Review: I have had an account with Suntrust for years. I have been comprised 3 times, had problems concerning an ATM deposit which I have complained about several times, and nothing has been done about this problem. Yesterday I checked my account and noticed $95.00 had been withdrew from my account for my Sky-mile yearly fee. I should have been exempt from paying the annual fee for 2 years per someone in your company. That was do to the comprises that I had. I know that you don't have the sky-mile card anymore, but I was grandfather in and I chose to keep it. When I called in yesterday to get a refund for the $95.00 I was told that they could give me a refund but I had to get a regular Suntrust card. I asked to speak to a supervisor, but I don't know if she was actually a supervisor or not. I don't know why but this is the only bank that that I have so many problems with. I need some answers. concerning all of my issues that I am having with your bank.Desired Settlement: I would like to speak with someone very high up. All of my issues with Suntrust need to be addressed and resolved. I also want my Sky-miles bank card reissued back to me with the agreement that was made. And if I was grandfathered in my annual fee should stay the same.

Business

Response:

Dear [redacted]:We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding the assessed annual fee from your [redacted]

World Debit Card referenced above and an ATM deposit that occurred in 2013. I appreciate

the opportunity to speak with you and am glad to provide this written follow

up.On August 12, 2014, our records show that you called us to

report that your [redacted] World Debit Card has been compromised. A new

[redacted] card was opened on that day with notations that the annual fee was waived

for the new anniversary date of August.We also show that on December 4, 2014, you visited our [redacted]

[redacted] and updated were made to your checking account. The [redacted] card

is not offered with our Essential Checking product. For the reason, you were

automatically sent a Classic Debit Card. When you received the Classic Debit

card, you contacted us stating you wanted to keep your [redacted] card. Therefore,

on December 11, 2014, a [redacted] debit card was reissued to you with

notes indicating that the annual fee would be waived. Unfortunately, on August

12, 12015, we assessed the $95 annual fee to your checking account. To correct

this error, we issued a $95.00 credit to your account on August 26, 2015.The annual fee for the [redacted] World Debit Card is

disclosed in the [redacted] Terms and Conditions for [redacted]8 Debit Cards. The terms

and Conditions are provided at account opening and available at suntrust.com.

In addition, these Terms and Conditions were provided to existing clients by

direct mail dated May 15, 2015. Since your card was opened before July 25, 2015

and is not associated with a Signature Advantage Account, the current annual

fee is $95.00. Going forward, an annual fee will be assessed.We also discussed an ATM deposit made on April 13, 2013 to

now closed Account ending in [redacted] in which you received a credit of $1.00 for a

cash deposit of $50.00. On September 21, 2015, we issued a credit to your

account ending in [redacted] for $49.00. I apologize for the untimely credit of this

deposit.Your comments regarding these matters were shared with the

appropriate management areas. We understand that we did not meet your expectations,

and we are sorry for any inconvenience caused.[redacted] your satisfaction is important to us, and we ask

that you allow us the opportunity to regain your confidence. If you have any

questions or concerns regarding your accounts, please do not hesitate to

contact us via your Online Banking Profile, call us at [redacted] or visit any

SunTrust Branch. A representative will be glad to assist you. Thank you for

banking with SunTrust.Sincerely,[redacted]

Review: I'm a long term customer of this bank and recently faced a situation where I needed to purposefully overdraw the account on 9/8/15. At 9 AM I had a $400 available balance and a $600 ledger balance as there were 2 pending transactions ($200) per Suntrust Mobile (which I check religiously) from 9/4/15 and 9/6/15.

Also, I made several additional transactions at usual places that have historically posted immediately on 9/8/15. Anyway, prior to each purchase I checked the available balance and it slowly dwindled from $400 to $250. Around noon, I checked Suntrust.com again and finally the 2 purchases from 9/4 and 9/6 showed as posted 9/8. My balance was correctly shown as $250. At 7 pm I learned I needed $360 and decided it was worth the 36 dollar overdraft fee. I went to the ATM and withdrew the $250 + an additional $110.

The next day I received my normal direct deposit and instead of Suntrust having subtracted one fee plus the amount of the overage ($110 + $36). Instead I was negative four hundred dollars. Suntrust's explanation is that whether or not a transaction showed as pending or posted online, they process everything daily and subtract the largest withdrawal first. So the withdrawal of $360 left $40. Then all subsequent charges from 9/8 (including the 2 that switched from pending from 9/4 & 9/6) were processed after that and incurred a $36 fee each.

Customer Service first said it was because they were all pending. When my statement and transaction history proved they had indeed posted they argued signing up for overdraft coverage was my decision and they had the right to process in any order. Clearly they chose the most profitable calculation and fees totaled $340. I'm not disputing an overdraft fee was owed but this seems a very predatory practice.Desired Settlement: A refund of the disputed and predatory overdraft fees would be ideal.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: Hi, I opened my account about a month ago, and am severely dissatisfied with my experience with SunTrust. In the little time that I have banked with SunTrust, I have been charged 14 $36.00 overdraft fees. All within one pay-period. That totals up to $504. I have a current balance of -$452.34, which means that if I were not to have these fees, that I would have a positive balance of $51.66.

I've contacted Customer Support two separate times about this, and have gotten no help from anyone that I spoke with. I escalated my second phone call to about 5 different supervisors, and still no help.

After reviewing my account myself, I saw that the first fee that occurred was in error. I had a positive balance of $40.42 when a transaction of $21.32 came out of my account, which should have left me with $19.10. The next thing to come out of my account was a $36.00 overdraft fee for the purchase I made for $21.32 which left my balance at $4.42. Not knowing that I had already incurred a fee, I took out $20.00 - which I should have had in my account - and incurred another $36.00 fee.

This continued for about 3 days, even though I made a cash deposit of $85.00 the next day. I understand from the conversations that I've had that I made the deposit after the cut-off time, although I find it extremely disappointing that I couldn't get any help at all. My account wouldn't have been in the negative if it weren't for the way my transactions were processed, the initial $36.00 fee taken out for no apparent reason, and the lack of understanding on how you debit transactions from my account (which I also think is absurd).

After the appalling conversations that I had with Customer Service, I withdrew ALL of my funds from my account, and set up direct deposit with the bank that I was planning on closing.

I have no intentions of paying these fees because I think it is completely preposterous that I received $504 worth of fees after banking with SunTrust for less than a week.Desired Settlement: I want a refund of all of the 14 overdraft fees that were charged to my account. I believe that is fair, considering my above statement.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After receiving SunTrust's response to my complaint, they have offered no assistance to help me. They rearranged all of my debits/credits to my account to make me withdrawal and achieve the most overdraft fees possible. I have attached a copy of the bank statement they sent me, and you can clearly see from the "Date Paid" and the "Transaction Date" that they have moved all of my transactions around.

Review: On 2/16/16 I made two purchases. One purchase was for $11.32; The other for $14.52. At the time I had more than enough in the account to cover it. A day later I used my debit card to make a purchase at [redacted] and went over my account balance by $13. I went directly to SunTrust on the same day, a very short time later and deposited $14 to cover the amount that I exceeded. Although the $11.32 and $14.52 purchases were made on days previous to the [redacted] purchase, SunTrust re-organized the purchases in order to be able to charge $36 overdraft fees on all three purchases. The overdraft fees should not be charged for the $11 and $14 purchases since there was enough money to cover it on the day that I made the purchases. I also believe that there should be no overdraft fee for the [redacted] purchase of $154 because I deposited the $14 to cover the overage into the account directly after using my card to make my purchase.

Thank youDesired Settlement: At a minimum I want the two overdraft fees of $36 on the $11 purchase in the $14 purchase reversed. I would also like the overdraft fee for the [redacted] purchase reversed however I will except if the [redacted] overdraft fee cannot be done.

Business

Response:

Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the posting of items and overdraft fees assessed to the account referenced above. We appreciate the opportunity to respond. Our records show that, on February 16, 2016, your account had a balance of $379.20, but there were two transactions pending payment (29.99 from LA Fitness and $152.24 from [redacted] Supercenter), reducing your available balance to $196.97. Eight debit card items totaling $210.67 were presented for payment against this available balance, and the account was assessed two $36.00 overdraft fees totaling $72.00. On February 17, 2016, your account had a balance of 110.53, which included the $14.00 ATM deposit. The [redacted] purchase of $152.24 was presented for payment, and the account was assessed·one $36.00 overdraft fee. Based on this information, we have determined that these .fees are valid. However, as a courtesy, we refunded two $36.00 overdraft fees to your account on March 3, 2016. Enclosed you will find statement copies reflecting the above transactions. The posting order of your items is in accordance with our Rules and Regulations For Deposit Accounts. Enclosed are pages 16 and 17 of our Rules for your review. Our Rules are provided at account opening and on suntrust.com (see Banking~Overview Guides and Disclosures_.,Deposit Account Disclosures). Also, regarding debit card purchases, once a debit card transaction (ATM withdrawal or purchase) is authorized, a hold is placed on the client's account reducing the available balance. Funds on hold for pending debit card transactions cannot be used for other purposes, even though the transaction has not posted against the account. Generally, it can take between two to five business days for debit card transactions to be presented for payment and permanently post to the account. For this reason, clients must maintain accurate account records noting all authorized transactions, including pending debits and credits, to determine their available balances. Detailed information concerning this matter is included on pages 17 and 18 of our Rules (copy enclosed). In order to decrease the chances of overdrafts happening again, please visit suntrust.com, where you will find helpful tips on how to manage your account and avoid fees (see Banking~Overview Guides and Disclosures-? The Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up email or mobile alerts. You may also want to set up Overdraft Protection, whereby a protector account is linked to your transaction account to cover any potential shortfalls. Detailed information about this service is found on our website (see Personal Banking-?Checking Account Features_,. Overdraft Services). Instructions for signing up for Overdraft Protection and setting up email or mobile alerts are also found on our website. Ms. [redacted], I hope this information is helpful to you. Should you have any additional questions regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Thank you for banking with SunTrust. Sincerely, Sherry R. F[redacted] Vice President Client Advocacy Office

Review: My online banking application gave me a really hard time. When I called customer service, the first representative was able to verify my account but I'll-informed me with information she said exactly " suntrust will clear purchases, even without funds in the account, based on level of importance (car payments, rent etc.). I explained to her politely that yesterday I was able to make a purchase for a cocktail at [redacted], yet I couldn't pay a phone bill. On a scale of importance, I thought a phone bill reigned higher. She continued to explain that (manually) she was at a disadvantage because the system they use for banking is entirely automated. She goes on to say that there was absolutely nothing she could do in her power to help me. I became angry because I couldn't help to wonder what the point of that customer service line if they couldn't service customers. Keep in mind, this agent had absolutely NO problem verifying my information. This I was sure of because she asked me a short question air and afterwards began to read off my statements. Shortly after, I asked to speak to the supervisor (whom I can't recall her name). The supervisor asked the same information to verify my identity and then told me she couldn't do just that. I asked how the supervisor couldn't verify information that the agent before had no problem doing so. The supervisor raised her voice at me repeating "Mr. Johnathan, I can't help you. Come in person." Despite that I continued to ask what more information she might need to verify (because I will be out of town for the week and couldn't come in due to work). She refused to help me, was very rude, had no problem inturupting me and ignored anything I tried to say. I can't go into an office but I refuse to have this subject matter unsettled until I can make the time to go in. That is a joke!! Why have a customer support line if you can't support your customer???Desired Settlement: I wish to be contacted by someone that will actually resolve the negative balance on my account. I do not wish to pay the negative amount because the business itself provided me false information via the application. The application may need to be corrected but as of right now, moving forward, I want my balance finally cleared.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: Regarding Suntrust [redacted] Billing Dispute, Case Number: [redacted]

In summary, Suntrust has failed to meet its legal obligation to me in processing a Billing Dispute, to which I am entitled, despite my having successfully faxed to Suntrust (3 times) supporting documentation.

On May 31, 2014, I succesfully faxed supporting documents regarding Billing Dispute, Case Number[redacted]. Suntrust never replied to my faxed Billing Dispute submission. The fax was successfully sent (and received by Suntrust) as confirmed by my 3rd-party fax service's "successfully sent" receipt message.

On June 6, 2014, I spoke with [redacted], Suntrust Employee (Operator ID[redacted]) about my Billing Dispute, Case Number [redacted]. [redacted] told me that although the fax number on Suntrust's Billing Dispute forms is accurate, that because Suntrust is in the process of switching to an updated Billing Dispute procedure, that he would email me an updated Billing Dispute fax number, for me to fax my dispute paperwork, but [redacted] never sent me the updated fax (Bigtime Failure Number One).

On June 9, 2014, I spoke with[redacted], Suntrust Employee, and told her of [redacted]'s failure to send me the updated fax number. She then asked me to re-fax her my Billing Dispute documents, to her local fax number of [redacted]. I immediately re-faxed all Billing Dispute supporting documents to [redacted] to this Georgia fax number, and the fax was successfully sent (and received by Suntrust) as confirmed by my 3rd-party fax service, which sent me a "successfully sent" confirmation receipt message. Again, in this situation, [redacted] did not reply to my fax (even though she said she would do so) and [redacted] never followed up to call me back to say that she received my Billing Dispute supporting documents (Bigtime Failure Number Two).

On June 16, 2014, I finally received the pre-populated Billing Dispute paperwork that [redacted] said (on June 6, 2014) he would send me (10 days too late) and the forms still had the same outdated fax number on the form, that [redacted] said would be updated, but apparently the fax number was not updated, contrary to what he said (Bigtime Failure Number Three).

On June 19, 2014, I again (for the 3rd time) re-faxed my Billing Dispute documents, including the pre-populated form mentioned above) to the Suntrust Georgia, local fax number ([redacted]) that [redacted] (Suntrust Employee) gave me, and the fax again successfully was sent (and was received by Suntrust) as confirmed by the receipt message I got from my 3rd-party fax service, verifying the fax was "successfully sent." Yet again, [redacted] failed to follow-up with me to call me and let me know she received my fax, and I sitll have not heard anything from anyone at Suntrust about this Billing Dispute matter.

All of my efforts, in addition to my also sending electronic messages to Suntrust, via my Suntrust online account, have failed to yield any favorable or positive response from Suntrust.Desired Settlement: Dear Revdex.com team, I hope you are all happy, healthy and doing well.

Requested Action Items: It is my expectation that a Senior Suntrust Manager will contact me by email ([redacted]) or by phone ([redacted]) to give me favorable status update about my Billing Dispute.

It is also my expectation that a Senior Suntrust Manager will quickly intervene, on my behalf, to ensure Suntrust Bank quickly processes my Billing Dispute (in my favor, of course) to my 100% complete, satisfaction.

It is also my expectation that Suntrust Senior Managers will ensure that the correct Billing Dispute fax number is noted on all existing Billing Dispute forms, so Suntrust customers have 100% accurate information.

In addition, for all the hassle that I have experienced, and that Suntrust has put me through, I would also ask that Suntrust reverse/eliminate all purchase interest charges, billed to my [redacted] Card for this fiscal year 2014.

If Suntrust Senior Managers accommodate my request and address all of my noted concerns, to my 100% complete satisfaction, then wonderful - but if not, then I sadly will have no choice but to pursue and escalate this urgent matter further, as appropriate. With that said, I thank the Revdex.com team, in advance, for its much valued conscientious hard work and efforts in helping me to resolve this very important matter.

Best regards, [redacted]

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: On Friday July 10, 2015- I attempted to deposit $140.00 cash into my SunTrust checking account via the ATM machine at the Palm Beach bank location. The ATM only deposited $20.00 into my account and did not account for the other $120.00 cash. I went into the bank to file a dispute. The professional I dealt with was [redacted] I explained that I had a bill for $177 coming out of the account on that day and needed the cash put back into my account asap. They filed a claim and said the manager would get back to me. I had to call the branch manager several times, and finally heard that the bank would not be able to deposit the money back into the account for 1-2 business days. In the meantime, I had a bill to pay. So I went to my other account at [redacted] and pulled the money from savings, and went to a location near the bank in [redacted] Beach and deposited the missing $120.00 to get the bill paid. Suntrust fixed the ATM issue on Monday 7/13- on 7/14 one day later, they took back the $120.00 they fixed saying that the money I pulled from my other bank and took to the [redacted] location to get the bill paid was their refunded $120.00. It was not. In total, I spent $240.00 on 7/10 and only have the $120.00 I pulled from my other account to show. Essentially, Suntrust is stealing/keeping $120.00 of my money. On 7/15, today- I have spoken to 3 different people about this issue. I have explained that the ATM issue happened in Palm Beach and the deposit of my money happened in [redacted] and no one is fixing the issue. I am being punished for going and getting more of my money to put into the account so that the account did not overdraft. All I want it my money back that I put into the ATM in cash to pay a bill and no one seems to want to get it taken care of for me. I paid 2 times for this banks mistake and they want to keep my money.

Product_Or_Service: ATM Cash Deposit into Checking Account

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the bank to give me my $120.00 cash that the ATM stole, and interest charges for holding onto my money- for not addressing the issue and holding onto my cash money.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Name of Teller: [redacted] of Branch Manager: [redacted] of [redacted]They refused to accept my deposit. I tried to deposit my own check in my own bank account. Required all kind of IDS and told me all these new rules that I have never heard of. I asked for a written policy of the bank saying that. The written policy of the bank did not say what they were saying to me. I called the customer service and they did not have the slightest idea either. I felt insulted. The check was for only [redacted] and I have on deposit in my account more than [redacted]. Under the pretext of extreme caution they did not accept my own check. I seriously doubt if the transaction qualified for extreme caution. I have a stong feeling that my looks may have put me in the extreme caution lane.I like to pursue an apology from both of these individuals and some warning to them letting them know that it is illegal to do this.Desired Settlement: I would like to get a written apology from both of these individuals and some kind of warning to them telling them the illegality of this behavior.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: 10/6 I went to the 138 location in [redacted] to deposit money in the atm . I depostied $600.00 in cash. The machine experienced technical problems during my transaction and I received a receipt advising there was an error in processing this transaction and to please contact any Suntrust bank. Because it was a Sunday I couldn't speak with any representative. I called first thing Monday monring 10/7 to file claim. They advised I had to wait 10 business days to have this money put back in my account. This was unacceptable to me due to I had a check coming through for my rent. I spoke with a representative who assurred me they would not return the check due to the claim being processed. Sure enough my check came through and was returned. I have been working with a [redacted] at the [redacted] location who has been very helpful however, it's only so much he can do. He advised he called the 138 location 10/9 and they confirmed their ATM machine was over by $600.00 however, they are waiting for the claim to come through. So I waited patiently checking my account everyday to see if the money was refunded. On 10/17 I called the claims department and spoke with a representative who advised they don't have nothing and basically there was nothing they can do for me. Even after I explained to representative that the 138 location discovered the decrepency and overage, they still referred me back to the location. I then called the 138 location to only be told that they only have 1 representative working and she would have to call me back. Well today is 10/18, 8 days into this claim and no one from the 138 location has called me. This has totally been a nightmare. My rent was returned to my apartment complex due to Suntrust error and I racked up late fee's and NSF fee's from my apartment complex totalling $175.00. I am so frustrated at this point I don't know what to do. I will be closing my account with Suntrust as soon as this is handled and will tell everyone who is willing to listen about this horrible experience.Desired Settlement: I want the NSF fee's and late fee's from my apartment complex refunded to me totaling $175.00. I am also seeking $200.00 for all the time and leg work I had to put into this issue to resolve this matter by myself.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I close account with Suntrust on and about August 28, 2013. When I close the account, I had a few dollars in the account in which they gave back to me. I was told the account was now closed. No one at the branch took the time to tell me that that the account would automatic open if anything tried to come through. I was under the impression that every thing was fine since I had closed the account. Well it was not, the bank charge me about [redacted] of fees for insuffient fund for a charge of [redacted]. I want to launch a formal complaint again Suntrust Bank. I should have been informed that the account could possible reopen if a charge came in. I tried to talk to the Bank about revering some of the fees, but they would not talk to me and told me it was in collection. I did not get any notices from the bank until yesterday that my account was reopen and I had fees of [redacted]Desired Settlement: Fees Revered

Business

Response:

Thank you for forwarding to SunTrust the correspondence you received from [redacted] of [redacted].

I contacted [redacted] today by telephone and addressed the issues she brought forth to the Revdex.com. In addition, I informed her that we have waived the balance owned on the account.

Should you have any questions about our response to [redacted] in the meantime, please feel free to call [redacted], a manager of Executive Services, at [redacted].

Sincerely,

Review: Hearing impaired tried to mail a year-end copy of my auto loan statement. Have NEVER received any paper work from them. Since I did not have the paperwork I did not have the account number... Have made several calls and they make you jump through hoops. All I am requesting is a MAILed copy of MY statement. VERY poor customer service and they don't care if you have an impairment or not I anyone reads this please do not give this institution your busness....Desired Settlement: Please post

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Not really an answer is it...

Please close out complaint..... not really worth my time....

Regards,

Review: Without my knowledge, SunTrust Bank changed my credit card bill form paper to paperless. Once discovered, all charges were paid and all interest and late payments were removed by SunTrust. However, SunTrust still reported the account 30 days late.Subsequent to this issue, all commercial and personal accounts were closed and moved to other institutions. No further business will be conducted with SunTrust.I reported SunTrusts action to the [redacted]. SunTrust claimed no fault. I disputed this with Equifax, Experian, and Transunion. Again, SunTrust claimed no fault.My credit history is flawless. Yet, SunTrust refuses to take responsibility for the change from paper to paperless that caused this problem.This problem occurred February, 2010.Desired Settlement: Remove the 30 day late reporting from [redacted], as well as, any other derogatory information reported.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Dear [redacted]

I have just returned to [redacted] after a working vacation.

I do not know what more to add. Sun Trust maintains that it is not their fault and has responded so from the beginning.

From my perspective, I made no change and had no knowledge of SunTrust's actions to my credit card.

Further, I can add that all credit cards are paid in full each month and I have done son since I started using credit cards some 30 years ago. what SunTrust alleges is not in character for me. additionally, as a result of SunTrust's actions, I closed all corporate and personal accounts and refuse to have any further dealings with them

SunTrust foes on to suggest that I have a statement please with each of the three reporting agencies. this is silly since my [redacted] score will continue to be demeaned by SunTrust's reporting.

I have no plans to let this go. As far as I am concerned and the actions I will continue to take are to hold SunTrust accountable for their actions in this matter..