SunTrust Bank

Review: On September 18th, 2014 Suntrust took out $99.00 out of my account for no reason. On my bank statement it says "BANK ASSISTED TRANSFER TRANSFER TO CHK 6637 CONFIRM NBR 814130016" My father has talked to the manager at the [redacted] branch multiple times since this has happened. She told him it she had filled out a paper approving the refund and that my money would be back by October 15th, 2014. When the money never showed up my dad called and was told it would be back October 16th. My money has never shown up and it is now October 29th. The bank took the money for no reason and has never returned it.Desired Settlement: All I want is my $99.00 back into my account

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case in your records.

Review: I was told by 2 different agents that they gave me their word in giving me a refund in the amount of 108.00. They looked into my account and seen that I got charged for fees I shouldnt have. They have done this to me on more than one occasion. All I am asking is to keep their promise. They gave me their word. Its on a recorded call on 2 seperate occasions. Now they telling me they arent going to honor what they promised. They basically went into a verbal contract with me whenever they said "I give you my word" I take that kind of promise very seriously.Desired Settlement: I would like the refund that was promised to me in the amount of 108.00 Which is the overdraft fee I disputed. They wouldnt even keep their promise. I want the company to honor their promises.

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: SunTrust bank failed to protect my corporate bank account from fraud and forgery. There were a total of $17,000 in checks and withdrawals made from this account on the same day by an unauthorized individual. These withdrawals were made in the form of forged checks and internal bank withdrawal slips. The bank failed to secure any identification to verify the legitimacy of these withdrawals. These amounts were immediately disputed with the bank. According to the bank personnel the complaint was forwarded to the bank's fraud department. Within a week SunTrust's fraud department denied my claim. This denial came despite the fact that these checks and withdrawals were placed into a new account and immediately withdrawn by the person who committed this fraud. The bank slip withdrawals were allowed in spite of the fact that on the bank's own withdrawal slip it states "payable to named depositor only". Since the only named individual on the corporate account is male, why would the bank make these payments to a woman? Clearly the bank failed in its primary fiduciary responsibility to its depositors by not requiring identification and verification in regards to this series of withdrawals and therefore causing my company a loss of $17,000.Desired Settlement: It is my hope that SunTrust will see the series of errors it made in allowing these withdrawals and how it breached its fiduciary responsibility to protect me and my company. It would be preferable the bank honor its commitment to its depositors and refund these monies without the need to involve lawyers.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: SunTrust Bank was running a promotion that told consumers that they would get up to $200 for opening an account with them. My fiance and I opened an account with them at the Summerfield, FL Walmart Branch. We were promised and assured that we would receive the $200 promotion as long as we qualify with at least $2,000 in Direct Deposits in a 60 day time period. I have heard this same information from multiple representatives and they have also assured me that I would be receiving my promotion in 6-8 weeks from the time I qualify for it. When I hadn't received my money in the time frame mentioned above, I began to question the validity of the promotion by contacting corporate and walking into many branches. I was told the same information over and over again. I am now hearing from a Matt R[redacted] in the Client Relations and Support Team that I will only be receiving $100 on a smaller scale promotion. Digging deeper, I found that other complaints that I have tried to address with SunTrust Banks had gotten the lady that opened my account fired. She is no longer able to tell us what she had stated to my fiance and I when we opened the account, and SunTrust "has no record of what was said" even though there is surveillance in the branch inside of WalMart. SunTrust has also stated on a recorded line that many of their representatives have relayed incorrect information to me. Therefore, I would like to receive the amount of money I was promised and assured of when I opened the account, and I add that those promises were made from more than one representative. I, as the consumer, should be able to believe representatives of this financial institution when they tell me I will be getting money from a promotion, therefore I feel that I should be getting what I was promised as the consumer.Desired Settlement: I would like to receive the amount of money I was promised and assured of when I opened the account, and I add that those promises were made from more than one representative. I, as the consumer, should be able to believe representatives of this financial institution when they tell me I will be getting money from a promotion, therefore I feel that I should be getting what I was promised as the consumer.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Went to open an account and they were short staff so just gave my information and sign signature card and when I returned my papers were lost. Asked to speak to someone above branch and was told there was no one.

Review: I reported a large fraud activity on my account end of October 2013, & I was told the issue will be handled and I will receive a confirmed letter once done. I never receive the letter, nor did I receive a phone call. 1 year later there is a $900+ on my credit from SUNTRUST from a private collection agency because the bank failed to fixed the fraud issue I reported. when I attempted to reach them no department has any record of anything.

Even getting in touch with the department is impossible, I ether stay on the line for 45mns and nobody answer, or I call them after work and their offices are close, when I reach a department I usually hear- they cannot help me because it is not their department and they cant connect with a manager either because the manager can't do anything for me.

The issue was not resolved, and I was told over the phone that it is my problem, that the fraud issue is not resolved, and I need to pay because they will not take the time to get it taking care of because it is already pending and went to the collection agency send payment.

I called the SUNTRUST-collection department, although I clearly said multiple times, the charges are not mine and they need to please follow up with fraud and take the proper steps to have the issue resolved. My attempts remain unsuccessful.Desired Settlement: They need to fix the 900+ in collection on my checking account

The need to pull this information pending on my credit that they send to the credit bureau because this is not mine.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I had a minus balance of $9.00 & was charged $36.00. I do understand that, but then they threw in a $7.00 maintainence fee, which they throw in anytime of the month. When I didnt get the money there fast enought they charged me an extended overdraft of $36.00. So they want $79.00 for a $9.00 minus !!! Now they are threatening to add another $30.00 to the account. This is robbery!!!! I have had to go else where for my banking needs. A bank with a heart!!!!Desired Settlement: I would like them to take all the added charges off !

Business

Response:

We responded to [redacted] by letter on October 24, 2014. If you have any questions about our response, please contact [redacted].

Sincerely,

Vice President and Manager

Executive Services

Review: I psychiatry pt veteran disabled. I have had nothing butt issue sun trust bank with bill pay online with this bank policy,process payment, pay payment out my account, accounting at sun trust. they don't take money out before due they give the business up many days to cash out the account which screw my account and other bank like [redacted], [redacted], [redacted] do opposite of sun trust plus don't tell me charge 7.oo monthly fee maintain acct and $500.00 bal must be kept. charge fees $36day. then call dish the hopper business which paid then they take money back say fraud quote from [redacted] that sun trust.Desired Settlement: 141.00 back to me and cld all fees and closed my acct.

Business

Response:

We responded to [redacted] by letter on October 21, 2014. If you have any questions about our response, please contact [redacted].

Sincerely,

Vice President and Manager

Executive Services

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

ps dont tell me refund 141.00 closed ACCT

Regards,

Review: I wrote a post dated check for 10/17/14 because I knew when I would get paid. The bank allowed someone to cash the check on 10/15/14 which put my account into overdraft and gave me a $36 overdraft fee as well. I called and spoke with 2 ladies who were both unwilling to help me. I was told that, even though, the check was dated for 10/17/14, the check could be cashed at any time. I was told differently at an office branch. I only asked that they correct this by reversing the fee. I was told no.Desired Settlement: I would like a refund of my overdraft fee as well as education for those who work there. It is unfortunate that the company and its members do not follow the same rules. Both of the ladies I spoke with were rude and unwilling to help rectify this situation.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: I opened an account with Suntrust online. I transferred $1,500.00 from my [redacted] checking account to a Suntrust checking account. I have never deposited money into the Suntrust account. I received 2 letters from Suntrust Fraud Risk Mgmt Dept indicating I violated Suntrust rules and regulations, but no specific violation was provided. One letter was dated 1/29 and the other 2/4. Suntrust Fraud Risk Mgmt Dept closed my account, and according to the 2 form letters, if there was a positive balance Suntrust would determine the disposition of my funds. There was approximately $1010.00 in the account. I have not had access to my funds since 1/29/14, and I have not been informed of an approximate date to expect return of my money.

I also reported this incident to the [redacted].Desired Settlement: I want my money back, and Suntrust should change its fraud policy. If there was in fact an incident of fraud, Suntrust should contact its customer to confirm their knowledge of the alleged fraud. In addition, it should be no more than 2-3 business days for Suntrust to "determine the disposition" of funds for a customer it is severing its banking relationship by closing the account.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization form was received.

Please close this case on your records.

Review: When we opened our new accounts, the branch personnel assured us that deposits to our account would be held at most two days and that if there was any problem with delay, we could call and they would fix it.

Instead, they held our checks for seven days without notice until it was too late to change our deposit, and have been unwilling or unable to address the problem. Our first deposit was on this past Tuesday, and was being held until NEXT Tuesday. They claim to have spent the day trying to sort it out, but ultimately they blame the other banks for not clearing the funds. After a full day of hassles, they finally released one of the deposits (the one that was made on Tuesday), but insist that they "must" hold the other deposits until the middle of next week.

According to their own funds availability policy, which is downloadable on their site (and which I have a copy of), they do not hold funds for more than three business days maximum without cause. None of the causes listed apply. They are not following their own policy, and have given no reasonable grounds for holding the checks excessively.

The checks held are drawn on major banks, and written from business accounts. Both are from reputable companies with whom I have done business for many years, and there is no reasonable cause to expect that the checks are not valid. Besides that, there is no reason it should take seven days to verify that the funds are immediately available. We understand a hold of a day or two to clear funds into a new account, but seven is ridiculous, excessive, and creates significant hardship.Desired Settlement: We'd like the funds to be made available immediately, today, before close of business. Barring that, we'd like them available on Monday so that we can withdraw them and bank elsewhere.

Business

Response:

We responded to [redacted] by letter on September 22, 2014. If you have questions about our response, please contact [redacted].

Sincerely,

President and Manager

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information they sent us was fabricated after the fact to appear as though they had sent us the detailed info they're required by law to deliver as soon as they place a hold. I don't wish to fight this any further, nor do I wish this to show in their record as "resolved." They acted in very poor faith and have on no occasion indicated any remorse for their ill behavior. As far as I'm concerned there is little they can do to address this short of actually apologizing & refunding the money we spent on checks that we'll never use, since we don't trust them to handle our money any longer. But since that's unlikely to happen the best thing I can see happening is for this to show as a black mark on their record and for me to get on with my life and business.

Regards,

Review: I have been with Suntrust back for OVER 20 Years and I made a Payment on 4/29/2015 in the amount of $692.00 for my April Truck Note. (NEVER BEEN LATE) - My first check goes to my mortgage and my second check pay my truck note and utilities. Well, to my surprise, SUNTRUST ALSO DEBIT MY ACCOUNT on 4/29/2015 for my Truck Note in the amount of $684.00. I called to them to ask them to put the money back in my account, again never been late. They told me NO, since My May Truck note will be due on MAY 3, 2015. I received a print out of BOTH TRANSACTIONS. SO, how can you debit my account when the other payment was CLEARLY POSTED. THERFORE, I am in the process of CLOSING MY ACCOUNTS. You should not be able to dictate to me what you are going to do with my money, when my payment has ALREADY BEEN MADE. I do not have the luxurey of 30k or more in my bank. This is CLEARLY unethical. AND I AM DISGUSTED WITH THEIR PRACTICES. SO it is a leson learned. SUNTRUST WILL NEVER BE REFERED TO ANYONE AS FAR AS I AM CONCERNED.Desired Settlement: A letter of explination of how can you debit my account when the other payment was clearly POSTED!

Business

Response:

SunTrust has responded to our client but cannot share the response with Revdex.com as no third party authorization was received. Please close this case on your records.

Review: On 9/5/15 I called Suntrust Bank @ 8:15 AM, to advise that I was robbed and asked the bank "Why did you allow 11 transactions from the same place? Why did you not block my card? I was told there was "nothing suspicious!! Then I asked them to block my account immediately. Reps names was [redacted]. I also filed a police report with Fort [redacted] Police Department after I finished report to bank. On 9/8/15 I called Suntrust Bank again and was told that my account HAD NOT been blocked and that the rep was going to do it then. I was told a new debit card would be in the mail.

After that call, 2 MORE transactions went through my account and my account was STILL NOT BLOCKED!!!

On 9/21/2015 I visited the Savanah GA branch to speak to [redacted] and she informed me that there was NEVER a block put on my account, then she called the investigation team with Suntrust and was told that a letter dated 9/14/15 was mailed to me to inform me that no fraudulent activity was found and that I was responsible for ALL CHARGES. I was told to file a rebuttal but that the bank would not change their decision. The detective on my case called me on 10/7/15 to advise me the bank told her the same thing and that I need to file suit against bank.

I am not responsible for these charges and I have money in that account that was mine and I want it all returned to me. Because I was robbed during a knee surgery, I am temporarily disabled, I have since lost my job due to physical and mental trauma, not having money to fill my prescriptions, all my bills are past due and I missed 10 days of physical therapy because I cannot afford to go because of co-pays. I am seeking an attorney and will be filing suit against the bank and the person who stole my wallet. The bank never helped one time, has kept all my money and caused over thousands of dollars worth of late fees, penalties and loss of income. Also, they have caused my knee surgery recovery to be delayed and now have an infection in my knee.Desired Settlement: I want all the charges and over draft charges removed immediately, all the money that was in there replaced ($105 from [redacted] and $45 was already in account). I am seeking damages as well since this is still not resolved after 30 days and counting and because my account was not blocked after 3 DIFFERENT requests. This is the worst bank to do business with and I will be going to the news with this story.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: In May of 2015, an automatic monthly payment was set up for my Suntrust credit line based on statement received by the bank. Unfortunately the amount posted was not correct $400 INSTREAD OF $620 OR SO-although it was paid every month. The bank never contacted me or my husband (both our names appear on the credit line) via e-mail or letter or call (on my cell or my husband’s or even our business number) until late August. Online statements were inaccessible due to an online issue with profile, which I called repeatedly the lender and yet never advised that there was an issue with my payments been short. As soon as we found out we initiated an online payment on August 31, 2015 and bank agreed to remove late charges-. We have never been late in mtge payments for over 25 years and a drop of almost 100 points in our credit SCORE is extremely unjust, unfair and prejudicial for a clerical error when the lender FAILED TO NOTIFY US PROPERLY. In addition, lender closed our line. WE HAVE ANOTHER MORTGE WITH THE SAME LENDER AND WE WERE PAYING $2,000 EXTRA A MONTH so payment of an extra $200 would have never been an issue.Desired Settlement: REMOVE ANY DEROGATORY REMARKS FROM OUR CREDIT REPORT

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Good morning,

Review: I recently opened 4 accounts with Sun Trust Bank. I received my new debit card yesterday, 9/28/15. I used some of the funds I had in the account the same morning to purchase a money order in the amount $500.00. Later, I tried to make another purchase and my debit card was declined. I called Sun Trust bank and told the rep the issue I was having, he told me that I would need to login to my online banking and chat with a rep online. I logged into my online banking and told the online rep of my card being declined. She informed me that I would have to go through some verification questions before she could assist me, I gladly agreed. After I passed the verification questions, I was informed that there had been a block put on my debit card until I verify some recent transactions. I verified the transactions and the online rep unblocked the card. Shortly after, I was able to use the debit card again. This morning, 9/29/15, I again called Sun Trust because 2 of my accounts were not showing up on my online banking. I again went through ID verification questions and passed the verification. The rep immediately fixed the problem of my accounts not showing up in online banking and they were showing up for me to view immediately afterward. Now, I try to login to online banking and my username nor password is working. After 3 attempts to login, I called Sun Trust bank. I was told by the rep that my account was in a confidential status and that she could not give me anymore info. Instead, she told me I could go into a branch to get more info. I immediately informed her that there are no branches in the state of [redacted]. She said she realizes that but could not offer me any assistance. I told her that I wanted to speak with a supervisor, she transferred me to a supervisor who basically reiterated what the previous rep said. She said that she does not know how / why the confidential status was put on the account but I would need to go to a local branch for more info.Desired Settlement: I want Sun Trust to give me an explanation as to why my account has a confidential tag on it and why I am being referred to a local branch when they know full well there is not a branch in my state. Also, I would like my accounts reinstated and given access to my funds in those accounts immediately. I need someone from Sun Trust bank to contact me immediately.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I was charged 6 $36 overdraft fees when I should not have been. When we set up our checking and savings accounts we had them linked to prevent any overages. When I checked my account this morning there were 6 overdraft fees even though my savings account had a little over $3000 in it. I spoke to customer service and they are saying that the account was changed to be linked to my credit card but could not tell me when or who changed it. The credit card was opened after the checking and savings and neither myself or my wife gave authorization to switch the linkage from the savings to the credit card. Customer service said they could do a refund of $70 but that is not acceptable as they took out over $200 from my account.Desired Settlement: The 6 $36 fees need to be put back into my account.

Business

Response:

Dear [redacted]:We have received and review your correspondence forwarded to

us from the Revdex.com regarding overdraft protection for your checking account

referenced above. I appreciate the opportunity to respond.Our records indicated that, on October 22, 2015, your

checking account became overdrawn and six $36.00 overdraft fees were assessed

([redacted]). At that time, your credit card account was linked to your

checking account for the purpose of overdraft protection. However, your credit

card account was over the credit limit, resulting in no available funds for

overdraft protection.When you called to inquire about the overdrafts and

overdraft protections, you learned that your credit card was the protector

account for your checking account rather than your saving account. You advised us

that you authorized your savings account to be used for overdraft protection,

not your credit card account. You advised us that you authorized you saving

account to be used for overdraft protection, not your credit card account. After

reviewing your account and based on the information you provide, we refunded

the assessed overdraft fees on November 13, 2015. In addition, the protector

account for your checking account has been updated to your savings account.SunTrust strives to provide exceptional service with each

and every client interaction, and I regret that we did not fully deliver on

that this time. Please accept my sincere apology for any inconvenience caused

you.[redacted], your satisfaction is important to us, and we ask

that you allow us the opportunity to regain your confidence. If you have any

questions or concerns regarding your account, please do not hesitate to contact

us via your Online Banking Profile, call us at [redacted] or visit any

SunTrust branch. A representative will be glad to assist you. Thank you for

banking with SunTrust.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I was charged an overdraft fee on 27 July 2015 of $36.00 and then an extended overdraft on 31 July 2015 of $36.00 after informing the bank that this was an unauthorized transaction and the company that billed me had no authorization to do so. The charged amount is $78.16 on 27 July 2015. I have contacted the company and they have not only apologized for the mistake but have also given me a credit to atone for the mistake. I had decline overdraft with Suntrust and this should not have been paid. Suntrust will say that this was a recurring charge. This, to me, is just a way for the bank to generate revenue off people who keep low balances and not unsimilar to what [redacted] was doing. I don't understand why I was charged $72.00 for a transaction that should not have gone through. I have a screenshot of my Sprint account that shows there is no payment information saved and therefore should not have been charged to my account in the first place.Desired Settlement: I want the $72.00 returned to my account. Once this is done I will close my account and chose another establishment who works for their customers, not against them.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I have reached the breaking point with SunTrust. I want to join with any other individuals who have had enough of ST's "because we said so" attitude. When we opened our account, back in 1969, the bank was known as [redacted]. It has been through several iteration since then but the problems really started escalating when it became SunTrust. Rather than try to explain all the annoying antics of SunTrust I will relay the latest. I attempted to log into our online account and was confronted with a page requesting that I agree with ST's Terms of Use. I downloaded the indicated [redacted] and was then confronted with a 41 page, single spaced document that I was supposed to read then agree to before I could access our account. Having never seen such a bloated Terms of Use Document before, I thought that it must be another of ST's many Web Site mistakes. I tried to email them but their form kept saying I had entered unacceptable special characters no matter what I typed. Any contact via email was not possible. I then tried [redacted] and hit the infamous "menu loop." After hitting 0 about 15 times, I was finally routed to a person who then routed me to another person who stated, "...if you want to do online banking you have to agree to the terms." No other options. I was told by the first person that the second person would explain the terms. I suppose she did. The terms are clearly: blindly accept or don't do any online banking. My wife has finally relented and is now OK with me transfer all of our banking to [redacted]. SunTrust's customers may not have the weight of the world on our shoulders but we have better things to do with our time than read 41 pages of SunTrust "double-speak."Desired Settlement: Simply forward this information to someone in authority. Other avenues of voicing my (and now, finally my wife's) disgust with SunTrust either wind up blocked or falling on deaf ears. I accepted ST's offer to complete a survey and since I gave them a low rating on the very first question, the survey was over. That was my very first 1 (one) question survey.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I received a letter 2/23/15 indicating that they owed an unpaid debt of $2180.26 including a $30 fee. However, [redacted], my mother who is actual owner of the account and Business. I only signed the "Business Account Signature Card." I immediately contacted the Bank to let them know that she was the owner and was willing to so submit proof of ownership of the company (e.g. State Corporation Forms, IRS 8865 form indicating the tax ID, business name and [redacted] etc.). Initially, I spoke to Tameka from the DDA Recovery Department on 2/27/14. She indicated that due to the status of the account of it in the “Unpaid Charged off Account" status, that the DDA recovery department could not remove me from the account until it was paid off or reported negatively to check reporting and credit bureaus. Additionally, she also suggested that I go to the branch and have the branch send proof that I was not the owner of DKB Speech and Language Services. I then went to the branch where the account was opened and initially spoke to a CSR person named Ms. [redacted]. Ms. Hess was able to pull the folder that contained the copies of the signature cards. Ms. [redacted] indicated that the signature cards and my brother [redacted] and [redacted] listed as the owner(s) but was not signed so it was considered invalid. Additionally, Ms. [redacted] indicated that this was done in error by the previous Branch manager named Ms. [redacted]. Ms. [redacted] could not get through to the DDA Recovery department and indicated that she would contact them on Monday 3/2/15 as well as fax them the documentation showing who the actual owner(s) of the account and business were. On Monday 3/2/15, I received an email from Ms. Hess indicating that the DDA Recovery dept. indicated to her that my brother and I were showing as owners of the account and hence, either the account be paid in full, payment arrangements must be made or their names will be reported negatively to credit bureaus.Desired Settlement: contacted the DDA recovery department on 3/2/15 and spoke to [redacted]. She indicated that the branch should complete a "DDA exception form"- which corrects the error hence, removing my brother and I as the owners and from the business checking account. [redacted] then made an appointment with the Branch Manager, [redacted] on 3/3/15. [redacted] called the DDA Recovery Dept. while she was there and he spoke to "Tameka". Tam indicated that their department would not remove us from the account because of the status of the account. If our names are reported to the credit bureaus, it would be then that Suntrust DDA Recovery department would accept the "DDA exception form" from the branch then they could dispute the discrepancies to the credit bureaus. Additionally, Mr. [redacted] indicated the "Deposit Account Resolution and Authorization for Business Entities" which verifies who actually owns the business was missing the signature, hence this made the form invalid. Illegal collection practices.

Business

Response:

Re: Revdex.com complaint [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I disputed a charge with Suntrust on May 13 2015, within a week or so (May 25th) I contacted Suntrust via phone for status and they advised me that they received the files and the dispute was processing, at this time the rep indicated that I should receive a resolution within 10 business days. After the 10 days passed, I contacted Suntrust via phone again, at that point I was told that the dispute could take up to 45 days. After the 45 days passed I followed up again via secure message on Suntrusts site to ensure that everything was documented. At this point I was told that it could take up to 60 days, well 60 days had come and gone and I wrote Suntrust via secure message again, I was advised that my claim was escalated and a representative would have a resolution within 48 hours. I then followed up again and am still receiving the run around. No progress has been made on my dispute and it is still showing as processing on their end. I have saved all the communications pertaining to the dispute as proof that I am receiving no resolution to this dispute nor is anyone following up with the customer service I deserve.Desired Settlement: I would like the amount of my dispute fully refunded.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.