SunTrust Bank

Review: SunTrust Bank was running a promotion that told consumers that they would get up to $200 for opening an account with them. My fiance and I opened an account with them at the Summerfield, FL Walmart Branch. We were promised and assured that we would receive the $200 promotion as long as we qualify with at least $2,000 in Direct Deposits in a 60 day time period. I have heard this same information from multiple representatives and they have also assured me that I would be receiving my promotion in 6-8 weeks from the time I qualify for it. When I hadn't received my money in the time frame mentioned above, I began to question the validity of the promotion by contacting corporate and walking into many branches. I was told the same information over and over again. I am now hearing from a Matt R[redacted] in the Client Relations and Support Team that I will only be receiving $100 on a smaller scale promotion. Digging deeper, I found that other complaints that I have tried to address with SunTrust Banks had gotten the lady that opened my account fired. She is no longer able to tell us what she had stated to my fiance and I when we opened the account, and SunTrust "has no record of what was said" even though there is surveillance in the branch inside of WalMart. SunTrust has also stated on a recorded line that many of their representatives have relayed incorrect information to me. Therefore, I would like to receive the amount of money I was promised and assured of when I opened the account, and I add that those promises were made from more than one representative. I, as the consumer, should be able to believe representatives of this financial institution when they tell me I will be getting money from a promotion, therefore I feel that I should be getting what I was promised as the consumer.Desired Settlement: I would like to receive the amount of money I was promised and assured of when I opened the account, and I add that those promises were made from more than one representative. I, as the consumer, should be able to believe representatives of this financial institution when they tell me I will be getting money from a promotion, therefore I feel that I should be getting what I was promised as the consumer.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: My wallet was stolen on 1-19-16 and a new card was requested to be sent to my [redacted] address which is on file in addition to my post office box. As of this date I have not received the card therefore, I called back to Suntrust Bank on 1-28-16 to learn that the card was not sent to the address given to the representative from fraud prevention. I requested a supervisor due to this not being the first time of the same mistake. Prior to this incident I had to fraud cases that resulted in the same inconsistency, the card being sent to the wrong address.

Supervisor, Denise from Fraud Prevention was able to handle my request of reissue and my request of FED EX.

I believe there is a lack of training on how to provide customer service and satisfaction based on the first representative (Miguel) that was from the regular business accounts not fraud prevention had me explain all my information and what occurred just to say "we have to mail your card to the mailing address without verifying. in addition I was transferred to the fraud prevention department and had to repeat all the information again which resulted in the representative stating "I don't see an account for you with your social security number" (He never thought it was a business account and did not ask).Desired Settlement: Satisfaction

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: The bank randomly closed my account without explanation, effective January 25, 2016. I have 3 claims open, and 2 checks written to transfer my funds to my new bank account. SunTrust has been nothing but rude and non-cooperative to me since day 1, and I never expected it. What blew me away is they sent me a letter saying my account would be closed, and when I call in they just say they will go to the Internal Fraud department, then nobody ever calls me back. Now I am out $27,445 that is left in my account, the account is closed on my online banking and I need that one for funeral expenses. I asked the branch when I would get a check for the money and nobody has no answer, so now I feel they stole my money.Desired Settlement: Please keep my account completely open until February 17, 2016 so I have time to have everything transferred over. Thank you!

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I am glad SunTrust got back to me, the issue is they still owe me money. There were two opened claims they never resolved and I never asked for any claims to be cancelled. One for $1500+ for Apple Store, and one for ASOS for $330. Please send me a check for those claims. Thank you!

Regards,

Review: I have had my account with SunTrust for a year now. I have always felt that my having this account was of no benefit to me, and my recent experience with SunTrust has proven me right. The fees while banking at SunTrust are crazy. I was charged a fee for having money (my money) from my savings account transferred to my checking account to cover a pending charge. I had two overdraft charges on my account incorrectly when the internet said one thing and the customer service rep somehow saw something else. This time around I made a couple of purchases with my debit card on a Friday. Monday the charges were still pending, but I needed to have access to my cash as well as my overdraft. I took $300 from my overdraft thinking I would have only 1 overdraft fee, which my [redacted] check would cover. After everything finally posted I had $216 in overdraft fees! The atm withdrawals posted first and the purchases last. My [redacted] check deposited to my account Friday, leaving me with $13 and change. I tried to make a purchase on Saturday (today) and was told my card didn't work. I contacted customer service at 12:45 today and was told my debit card was cut off because of excessive overdraft fees and I would need to talk to a branch manager to have my card reactivated, even though my account was now positive. I am highly upset. How dare they lock my card, especially after taking 90% of my check, and not notify me?! To make matters worst I am finding this out on a Saturday, so I won't have access to what little money I have left until Monday. I work during banking hours, so I'm further inconvenienced by having to walk into a branch to talk to a manager about what? I should have been contacted prior to my debit card being locked.Desired Settlement: I would like to be refunded half of the overdraft fees, which adds up to $108 because of the lack of communication from this bank that has caused me to be embarrassed, inconvenienced (when they conveniently ate up my check in fees), & prevented me from accessing my own money.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I submitted a mobile deposit on 3/11/15. Suntrust put a hold on the deposit and refused to release funds. I have put numerous checks in varying denominations in my account from this account and never had this issue. I have multiple transactions that will post in the 7 day hold interim. Most of the representatives were rude and refused to help. I was told different responses from EVERY representative I spoke with! I have never been treated so poorly.Desired Settlement: funds to be released and all resulting overdraft fees returned.

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on April 2, 2015. If you have any questions about our response, please contact Ms. Thompson. Sincerely, [redacted] Vice President and Manager Executive Services

Consumer

Response:

The issue was resolved IMMEDIATELY by my local SunTrust (West Beverly Street, Staunton, VA). They were a pleasure to deal with and PROMPTLY resolved the issue and were very apologetic. They provided SUPERIOR service to me and are an asset to SunTrust!!! The branch manager, [redacted], is the ONLY reason I will be staying with SunTrust!! She was phenomenal and provided EXCEPTIONAL service!

Review: Agent [redacted] called me about an overdrawn account that I had. In that conversation, he advised me that if I paid the $98 that was overdrawn, that he would waive the two $36 overdraft fee's. I advised him that I did not have the money at the time and that I would around the first of June. He said that was fine and to call back in when I could make the payment and I would get the credit. Because of previous issues I have had with Suntrust not honoring its agreements, I asked [redacted] to make detailed notes on the account because I wished to take advantage of the offer he made to me. [redacted] made the notations on the account.I called in this morning, after bringing the account current, and spoke with two agents and two supervisors who all refused to honor the detailed notations that reference the agreement between [redacted] and myself. I was told that in order for Suntrust to honor the agreement, there had to be a "date" set for the agreement, which [redacted] did not do. As a consumer, I have no way of knowing what Suntrust's internal policys are and [redacted] never advised me of such policy being a prerequisite to Suntrust having an obligation to honor its agreements.In short, because [redacted], the agent, failed to advise me of this policy, that Suntrust, the principle, had no obligation to honor the agreement between [redacted] and myself. Because of [redacted]'s negligence, I am being penalized.This is not fair and this is not the first time that this has happened. Suntrust's actions are devious and borderline criminal in that it has arbitrary policy's that consumers have no knowledge of, and are not told of by their agents, that allows itself to absolve itself of its obligations under agreements made by its agents. Consumer's should NOT be subjected to such devious and bad faith of this company!Desired Settlement: All that I desire is that Suntrust honor its obligations and refund the two overdraft fee's that the agent [redacted] offered and I accepted.

Business

Response:

Thank you for forwarding to SunTrust the correspondence you received from Mr. [redacted].

We sent a letter to Mr. [redacted] today to address the issues he brought forth to the Revdex.com. Therefore, we are closing our file on Revdex.com Case [redacted].

Should you have any questions about our response to Mr. [redacted], please feel free to call Mr. [redacted], a manager of Executive Services, at [redacted]. He will be glad to speak with you.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The correspondance that I received from Suntrust did not include any offer to resolve the dispute. Furthermore, they did not address my concern as to why I was being held responsible for knowing an internal policy that I have now way of knowing nor did the agent make known to me. Reference to this issue was conspicuously missing in their response.

For this reason, I am still not satisfied with their lack of responsiveness in relation to matter.

Regards,

Review: Possible unlawful repossession of motor vehicle in the Commonwealth of Pennsylvania:I am the original co-signer on the loan for a vehicle purchased by my 24 year old son. The account number with SunTrust Bank ends in: [redacted]. The name on the title and loan is [redacted]. [redacted], **. My son was making payments on time for months. Somehow in May, his bank account became overdraft and the auto payment to SunTrust was rejected. He got that squared away and was charged a late fee of $4.66. He received another late notice the following month (due 05/31/13). It had something to do with his account being short the previous month. I'd like to make it clear that my son did not tell me that he received a call from SunTrust after 6 weeks demanding payment. So there wes nothing but one bill reflecting a $4.66 late charge, and another bill immediately following a few weeks later that reflected the late payment. Without any formal notic, SunTrust sent a repo flatbed into my driveway at 3:30 AM to tow away my son's car. He had no idea it was coming as he had not been forewarned about a delinquent, single payment. The repo driver was rude and insulting and I'm sure woke the entire neighborhood up. The next day, my wife ([redacted] mother) called SunTrust to find out how this had happened and how we could clear up the situation. She spoke with a gentlemen named '[redacted]' who threw insult after rude insult to my wife she was nearly in tears. I certainly cannot believe that SunTrust would send a repo to pick up a car that was perhaps 6 weeks delinquent. So after their customer service department called us names and was belligerent upon belief to my wife, we called our own bank to see if we could buy the car back from SunTrust. I am appalled at the way this bank treated us. Not to mention, with no formal notification, they are likely in violation of the Commonwealth of Pennsylvania's Unlawful Repossession Laws. I will be speaking with my attorney early next week.Desired Settlement: I would like the chance to bring this account up to balance, receive the car back in in the same condition it was taken, and I would like the customer service group who deals with repossessions and other sensitive matters to be reprimanded or terminated. There is no reason FOR ANYONE to endure that type of verbal abuse from ANYONE. Who give this group of untrained wannabes the right to judge customers and belittle them. Something is terribly awry in the customer service department at SunTrust.

Business

Response:

A response was mailed to the above client on July 3, 2013.

Review: Every time I call them to get information on a issue they always transfer me to different departments with out giving me an answer. I had a car loan with the company and paid off the loan and was looking for my title and have not received it after almost 3 months. I was calling in regards to my father [redacted] and he gave them permission to give me information over the phone.Desired Settlement: I would like my title fed ex or ups to me so I'm sure it gets to me.

Business

Response:

Letter was sent to client on August 12,2012, requesting additional information.

Review: I responded to an ad on [redacted] that falsely claimed [redacted] was looking for people to advertise on their cars, offering a $400 payment in return. After I emailed the contact, I was sent a check made out to me for $2,750, allegedly to cover the costs of both installing the advertisement and my first week's payment. The check was from Suntrust Bank on [redacted]. I was instructed to cash the check, take out my payment and wire the remainder to the "[redacted]" who was traveling from out of state to wrap my car. After I got the check in the mail, I went to my local branch of [redacted] to cash $2,350, which they allowed me to cash without holding any of the check. This reassured me that the check must be legit and I sent the cash through moneygram as instructed. Unfortunately, after I wired the money, I found out that the check was a fake and was left owing my bank $2,500. I know that this might not be proof that this branch of Suntrust Bank has performed any unethical or illegal business practices, but these large-scale banks seem to be focusing on new ways to hurt the customer rather than help them. I have no doubt that Suntrust and [redacted] are allowing these types of scams to happen to their customers when they authorize phony transactions and refuse to help their customers who have fallen victim to these scams.Desired Settlement: I only want the money ($2.750) from the fake Suntrust check redistributed back into my [redacted] checking account, so that I can have my balance back to zero and out of default.

Business

Response:

Dear [redacted]:

We have received and reviewed the correspondence that was forwarded to us from the Revdex.com regarding your request to be reimbursed $2,750 for A SunTrust check you cashed at your bank, which was returned as a counterfeit item. We are sorry for the frustration and uneasiness this matter has caused you.

I want to assure you that we are sympathetic to you as a victim of an apparent scam. Fraud is an industry-wide concern and SunTrust, like other financial institutions and companies, has become the target of fraudulent scams. SunTrust posts fraud alerts on our web site (suntrust.com) to help individuals become aware of the different types of fraud, such as online banking scams, which are taking place in our society today. In addition, we offer fraud protection services and monitor our clients' accounts to try to prevent them from becoming victims of fraud. Since you are not a client of SunTrust, we suggest you contact your bank to find out about the fraud protection options available to you.

Typically when non-clients contact us about fraudulent activity involving SunTrust checks, we direct those individuals to contact their banks to file fraud claims for the transactions.

It is SunTrust's policy to offer and extend its banking products and services, including credit products, to any qualified applicant in a fair, responsible, equitable, and non-discriminatory manner, and in compliance with all applicable fair banking and consumer protection laws. SunTrust is committed to fairly representing its products and services while disclosing the costs and fees associated with such products with honesty and transparency. We provide comprehensive training to our employees and we preform ongoing monitoring to ensure compliance with consumer protection laws and regulations.

Every SunTrust employee is responsible for ensuring adherence to fair banking and consumer protection laws and regulations. We take allegations of unfair, deceptive, or abusive acts and practices seriously and do not tolerate these actions from any employee. This statement is applicable to all aspects of the credit process, including, but not limited to credit approval, pricing, and loan servicing.

[redacted], we trust this information is helpful to you. If you have not already done so, please contact your bank (where the check was cashed) to file a fraud claim.

Sincerely,

Review: I signed up for the [redacted] debit cards on one of my two suntrust accounts. When you read the disclaimer for how you can earn miles it states "automatic bill pay". So I set up my account that has the [redacted] debit card on it for automatic bill pay. When I notice that I am not receiving the miles based upon the amount in bills I was paying I called to get that corrected. I was then told by multiple suntrust employees that it is only aotumatic bill pay when you use the actual debt card number not the account that the debit card is associated with. I then went back to the website to read again to see if I missed that I did not. I asked suntrust to send me in writing anything that was sent with my debit card or on their website that says only one type of "automatic bill pay" or another earns miles. They refuse to do so and are denying me the miles I earned per following the instructions on their website on how to earn miles.Desired Settlement: I would lie the miles I have earned through using "automatic bill pay" added to my [redacted] account.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I received a privacy notice from SunTrust in regards to my loan with [redacted] in Atlanta Ga. It said I had 30 days to opt out or they share my info. There is no way to do this online they only allow for me to call and leave a msg. The recording says that someone will respond within a day. Nobody ever responds...it has been over 30 daysDesired Settlement: I do not want them sharing my information

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization form was received.

Please close this case on your records.

Review: I applied for a suntrust checking account, got the run around by 5 different customer service reps about loading the account. I finally get my account and deposit money into it and about a week later there were fraud charges from my card being stolen. I contacted suntrust, was told the money would be placed back in my account the next day because there is 0 fraud liability. The next day my account had the money in it. I waited for my new card, and everything was fine. A week later I woke up and my account was negative. I had no idea why, I call suntrust to find they took out someones house loan through them from my account. The girl apologized and reversed the charge. A few weeks later it happened again, I again call suntrust and they advisedme there was nothing they can do. I called multiple times trying to get it resolved. In the mean time all the purchases I made are not being charged overdraft. Put my account negative like $2000. I called them yet again and was told they werr taking care of it and they would reimburse they nsf fees and the overdraft charges. I called in numerous times and they said itll be back within 10 days. In the meantime my paycheck that was direct deposited I lost due to thr account being negative. 10 days come stil not resolved I called spoke to a [redacted] who informed me it would be another 3-5 days. I wait and nothing resolved. I then lost another paycheck through direct deposit. It stil hasnt been resolved. I was 6 months pregnant, with no food, I was evicted from my apartment that I lived at for 4 years, my electric was shut off as well as my cell phone all because of their negligence.Desired Settlement: I want the money owed to me for the fees in result to their neglogence as well as something extra for the pain and suffering I went to while pregnant.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Suntrust Bank is extremely slow to withdraw money from a checking account, from Debit transactions. I have 360$ in Excessive Overdraft Fees due to Suntrust not withdrawing money in a consistent manner, to which they were not flexible in any way to credit back any portion of the fees.

I have had Multiple issues with this bank with Overdraft charges. I will take responsibility for my part, but It seems very odd that Suntrust will wait 2 weeks to withdraw from my checking account right before my pay day. This latest instance 10 charges were billed to me in two days. They weren't lumped together as one overdraft but as 10 separate overdraft fees at 36$ a piece. This Bank is basically taking advantage of it's customers. I am reasonable enough to understand that I should take care of a portion of this, but 10 separate 36$ charges right before my pay day. Nothing like looking forward to pay day, knowing that a portion will be missing due to overdraft, then checking your account to see that your bank took out 360$ in two days in Fees Alone... Not to mention the items that take a ridiculous amount of time to post to your account. I use my phone and the Suntrust App to check my account. From time to time I check My balance. If I see 100$ is available and I take out 80$ is it fair that 10 items that were debited weren't accounted for on my statement! It is 2014, there is no excuse in the age of connectivity. I am going dig into Suntrust's business practices and find out exactly what they do to make sure this happens to people repeatedly.Desired Settlement: I would Like more flexibility from customer service to refund exuberant overdraft fees. At least Half of 10 separate 36$ overdraft fees. I pay for the items, I have direct deposit, why should I be penalized to this extreme.

I would Like Suntrust To Reimburse My account for a minimum of half the Overdraft Fees on my current monthly statement.

Business

Response:

SunTrust has responded to our client with a breakdown of the

overdraft fees and method as to avoid such fees in the future. We waived $252

of the overdraft fees.

Please close this case on your records.

Review: This company has issued an automobile finance for a [redacted] vehicle to my father. During the course of this finance, my father has passed away. The company stated that we could continue making payments on the vehicle with proof of Executor of Estate. This was presented to the company and accepted as verification and a payment was issued for $1,001.19. According to the company, this was the only amount due until the following month. This cashiers check was mailed and confirmed received by Suntrust Bank through First Class delivery with tracking. Suntrust confirmed this payment had been received and the account was up to date.

On July 15th I noticed my vehicle was missing. I first contacted my local police departments " tow line " who informed me that the vehicle had been repossessed. I contacted Suntrust bank to confirm once again that payment was received and the account was up to date. They confirmed this. I explained that my vehicle is missing and was listed as repossessed by the police department. They transferred me to the " Repo Department ". This department stated they needed to speak with [redacted], the deceased. I explained that he is deceased. They said that they need to speak with him to discuss the issue. I explained to them that I am unable to get him on the phone because he is dead. They continued to ask me for paperwork on his death, stating that they had no records of any paperwork regarding the Executor of the Estate.

I sent a fax of proof to the company who has repossessed the car in which they stated that, even though a payment was made 4 days earlier making the account up to date, that they now have the car and that it will cost upwards of $13,000 to obtain the vehicle from their possession. After a lengthy hold they returned to state that they will not accept my dead fathers will because it was a " Living Will " and not authorized.

We have already paid for another car at Suntrust Bank under these exact same circumstances after my fathers death. The [redacted] vehicle was completely paid for using this same information, however the company will not provide us with the location of the vehicle or allow us to obtain our personal belonging from the vehicle either. The company has at this point in the issue informed that we can not make the full payment now if we wanted to obtain the vehicle even though they confirmed taking a $1000 payment 4 days earlier.

I have any and all proof needed. My fathers death certificate, my fathers living will as executor of the estate. Suntrust bank will not accept a living will, however the life insurance company regulated by the United States government accepted this document and issued $150,000 in insurance money. We are not asking Suntrust for money, we are asking if we can continue to give them money for property legally obtained.Desired Settlement: I would like the vehicle returned. I would like the ability to continue making payments for this vehicle to Suntrust Bank. If this will not be achieved, I would like the $1,001.19 returned for payment made on a vehicle that was taken away 4 days after payment was issued.

Business

Response:

Our Loan Default Team responded to [redacted] on July 22, 2014

and they will work directly with the client in the full resolution of the issue.

If you have any questions about our response, please contact [redacted].

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company has not offered any resolution and has not contacted me in days. They referred me to a single persons cell phone number who does not answer his cell phone when called. Please let me gather my belongings from this vehicle for gods sake and at the very least refund me my money.

Regards,

Review: Company didn’t respond and you don’t know if the debt is yours. The outcome desired is that I want it deleted from your credit reports. I mailed them a letter on 4-21-2014 requesting this information address identification number[redacted]Desired Settlement: Company didn’t respond and you don’t know if the debt is yours. The outcome desired is that I want it deleted from your credit reports. I mailed them a letter on 4-21-2014 requesting this information address identification number[redacted]

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Business

Response:

Dear [redacted]

We have received and reviewed your correspondence forwarded

to us from the Revdex.com. We also received correspondence from the [redacted] that was submitted

by [redacted] regarding your above referenced account. We reviewed the Power

of Attorney (POA) that was submitted by [redacted] and determined that it was no

sufficient, therefore we are responding to you.

Our records reflect that the account was closed with an owed

balance of $7,638.33 on October 31, 2009. Prior to charging off you were

enrolled in a hardship plan with a commitment to pay $95.00 a month for three

months. You defaulted on the commitment and were removed from the hardship

plan. The account was not sold to a collection agency so it is still reported

under SunTrust Bank.

The account has not been with a collection agency since

December 2013. You informed the agency that you were going to file bankruptcy

and requested that they not call you. In accordance with your request, we placed

a cease and desist notion on our records. This notion will remain in place

until we receive a signed requested from you asking that it be removed. Please be

aware that the notation may prevent and calls or correspondence in the event

there is a problem with a check, payment, or refund.

[redacted], we hope the information provided is helpful to you.

If we may be of further assistance, please don’t hesitate to call our Recovery

Department at [redacted]. Our representatives will be glad to help you.

Sincerely,

Review: My account was unfairly debited two (2) overdraft charges when it should have only been one overdraft charge. My account had $7.50 on 10/9/14. I used my debit card to pay $5.00 to GA Tolls which left $2.50 in my account. I was expecting a deposit which did not post as expected so when I purchased gas, and the deposit wasn't made I knew I would get hit with one charge. SunTrust deliberately took the larger purchase first and used that to overdraw my account then took the second purchase which caused the second overdraft. The transactions should have been taken in the order they were made.Desired Settlement: As I was debited twice and should have only been one, I want one of the $36.00 overdraft that was charged to be refunded.

Business

Response:

SunTrust has responded to our client [redacted] on November 4,

2014 in response to Revdex.com complaint [redacted]. Our records reflect that the fees

were assessed correctly but as a courtesy SunTrust has refunded the client the

$36 Overdraft fee assessed on 10/14/14 on 10/21/14 per the clients request.

Review: Due to a Suntrust error made by someone in this branch on September 10, 2014, my account was debited in the amount of $124 on November 3, 2014 without my prior knowledge. Due to other bills and obligations this debit caused my account to be overdrawn. I was not aware of this mistake made by the branch member and I was not aware that the $124 would be taken out of my account on November 3, 2014.Desired Settlement: $62. The monies that the teller deposited in error.

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records.

Review: I opened a Checking and Savings account online at www.suntrust.com on 1/12/15. I received an email from them on 1/12/15 at 12:24 PM thanking me for opening the accounts, giving me the account numbers and instructions for depositing funds into these accounts.

I called an actual Suntrust Bank located at [redacted], DC 20005 at [redacted] on 1/12/15 to ensure that the accounts were opened and were available for funding and was told that yes, everything was fine by Mrs. [redacted]. On 1/14/15 I went into the Suntrust bank location at [redacted], Riverdale, MD 20737 and made a CASH deposit of $[redacted] into the checking account ending with [redacted] (which I have the Deposit receipt). Also, my direct deposit from my employer in the amount of $[redacted] went into the account ending with [redacted] on 1/15/15 and a direct deposit in the amount of $25.00 went into the savings account ending with 7799.

I then went into the branch located at 1100 G Street, NW Washington, DC 20005 on 1/15/15 to make a withdrawal due to me not receiving my debit card yet and that's when I was told that not only were my accounts closed by the fraud department, but that I also could NOT receive my funds back that day and I had to wait until a check was mailed out to me and they had no date to give me in which that will happen. How can they tell me the account is okay to fund it, take over $[redacted] in cash from me knowing the account is noted to be closed without telling me anything, and then accepting my direct deposit the very next day leaving me with NOTHING on my scheduled pay date? This can't be legal! Now, here I am sitting 8 months pregnant with a scheduled baby shower on Sunday, January 18th that I have to cancel due to having no funds to get items and supplies needed after I've already paid for my location! They have all of my contact information and no one couldn't even call me to let me know this was happening so I could have easily just went to the Bank to get my funds back? Now I just have to wait until they decide to return my funds? I don't understand and find this to be very fraudulent. What is the legal way that this matter is to be handled because I'm out of over $[redacted] and I'm not only pregnant but a single mother of 2 other small children as well and have other bills that are due now. Please advise.Desired Settlement: I would like for my funds to be returned back to me TODAY! I am out of over $[redacted]on my payday which I have scheduled bills that are due to be paid on top of me having to cancel my baby shower scheduled for 1/18/15 and me losing my funds from the rental location.

Business

Response:

Re: Everyday Checking Account ending in [redacted] Savings Account ending tn [redacted] Revdex.com (Revdex.com) Case [redacted] Consumer Financial Protection Bureau (CFPB) Case [redacted] Dear Mrs. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com and CFPB regarding SunTrust's decision to close your above referenced accounts. We appreciate the opportunity to respond, The decision to close the accounts was a business decision made by SunTrust, as explained In the January 16, 2015 letter from our Fraud Risk Management Department (copy enclosed). We do, however, understand and regret the frustration caused by your funds not being available to you when you visited our branch. You may be assured that your concerns have been forwarded to the appropriate management area. Our records reflect that Checks [redacted] ($[redacted] for Account [redacted]) and [redacted] ($[redacted] for Account [redacted]) were mailed to the address of record on January 20, 2015. ft is Sun Trust's policy to offer its banking products and services, including credit products, to any qualified applicant in a responsible and non~discriminatory manner, and in compliance with all applicable Fair Banking and Consumer Protection Laws. SunTrust is committed to fairly representing its products and services and honestly and transparently disclosing the associated costs and fees. Our goal is to provide value to our clients, protect their interests, and assist them in selecting the products or services that meet their needs. To that end, we scrutinize our disclosures to ensure that they are clear and understandable; verify that information provided to our clients is complete and accurate; and listen to our clients' expressed needs. We provide comprehensive training to our employees and perform ongoing monitoring to ensure compliance with Consumer Protection Laws and Regulations. We take allegations of unfair, deceptive, or abusive acts and practices seriously and do not tolerate these actions from any employee. Mrs. [redacted], should you have any questions, please call our Fraud Risk Management Department at [redacted]. A representative will be glad to help you. We wish you well in your future financial endeavors . Sincerely, [redacted] Client Advocacy Team

Review: We have a checking account with SunTrust and they have repeatedly delayed deposits but continued to take out debits causing many overdrafts.

checking account with SunTrust for Overdraft fees

for the past 5 months. Dec. 30th over draft $36.00 and we do not know how many or amounts for February as we await the deposits to be in our account. Right now we have a $1272.00 balance with a available balance of -11.?? even if we do not have the $10000.00 check in at this time we still have the 272 balance and without the 200 deposit we still have 72 so how can that be -11 as available. since it showing all pending debits? This math does not make sense what so ever. We should have money in our account not deficit.Desired Settlement: On one occasion Suntrust did not deposit my direct deposit until almost noon when it should have went in at midnight. We currenly have two deposits that have yet to be deposited into our account, One is for $200.00 that we put in ATM deposit on 2/8/2015 and still is not completed. As a matter of fact on Feb. 14 in the mail we received a notice stating they were holding the $200 deposit due to the fact it was 02 code meaning over $5000.00 to be deposited. My math states $200.00 is not over $50

Business

Response:

Re: Revdex.com complaint #[redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I overdrew my account. Over the course of several days Suntrust allowed me to keep making purchases. This resulted in more and more overdraft fees. They reversed payments to increase the amount of fees that racked up over a week totaling $504.Desired Settlement: I would like the full $504 back. Time and time again Suntrust reverses charges to ensure that they are making the most money off of it.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.