SunTrust Bank

Review: Suntrust allowed an unauthorized company to remove $350 from my checking account on or around January 2014. I noticed the charge on or around March 2014 and immediately reported to the bank. The bank stated that they acknowledge he fraud but because the item was processed as an ACH they required 60 days notice and I just missed that deadline. I contacted the executive offices and fought for almost 2 months to have my $350 refunded. I also have a child support order through the state for $350 that processes into that account. The bank credited the account $350 on May 7, 2014 as a provisional (which was explained to me is not permanent until the investigation is complete). On May 12, 2014 there was another credit of $350 that I was made aware of via the telephone transaction line. The automated system only says a "deposit of $350" never indicating what its for. Apparently Suntrust credited the account twice and never informed me of the error. My intention was to never use the account again due to the inconvenience and fraud on my account. I withdrew the my funds and wanted the account closed. Some time in July 2014, Suntrust noticed the account was credited twice in error and force closed my account, never called me or sent a letter, then reported the overdrawn account to Chexsystems and Early warning. These reportings were arbitrary and irresponsible considering SUNTRUST overdrew the account. Once I was aware of these actions via a letter from a collection agency, I contacted a Freeman Valentine (Suntrust Executive offices) in December 2014 right before Christmas at 804-270-8998. He said he would acknowledge the error and accept payment of $347.42 and the reportings would be removed. I was supposed to get notice of the agreement from Suntrust. I mailed payment to the agency CBCS PO Box 2589 Columbus OH 43216 on December 28, 2014 with a note that upon cashing all reportings will be removed in relations to account #1000142201697. I travel for work for weeks at a time and upon returning on January 28, 2015, I noticed the check was returned to me. I have called and left voice mails for Mr Valentine everyday since Thursday January 29, 2015 to resolved and he has not returned my call.Desired Settlement: I will go into a branch and pay $347.42 which was the negative balance prior to their error. I want all other fees credited to the account. I want all reportings from Chexsystems and Early warning and any others removed. I want letter confirming the agreement from Suntrust.

Business

Response:

Dear Ms. Leach: Thank your for speaking wah me regarding your correspondence forwarded to us from the Revdex.com concerning an unauthorized debit to your above referenced account. I am glad to provide a summary of our conversation. As we discussed, on February 3, 2014, $350 was debited from your account in error by the [redacted]. On April 11, 2014, you filed a claim, Case [redacted], for that transaction, and provisional credit was provided to the account on April 14, 2014. During that time, the claim was declined by the merchant, and the provisional credit was reversed on April 30, 2014. You filed a rebuttal to the denial, and once again provisional credit in the amount of $350 was applied to your account on May 7, 2014. This time the merchant agreed that there was an error and refunded $350 on May 12, 2014. For this reason, we reversed the May 7, 2014 provisional credit on May 20, 2014. Enclosed are copies of your February, April and May 2014 statements for your review. Due to the understandable confusion caused by the above credits and debits, there remained an account balance of negative $347.42. We sent the account to a collection agency, who contacted you about the account balance that was owed. You responded by sending the amount required to the collection agency. When the agency received your payment, SunTrust had already recalled the account from them; therefore, the agency returned your check. We have since received your February 9, 2015 payment, applied it to the account and reversed all related fees. Because this issue was no fault of yours, we have requested all negative reporting to ChexSystems and Early Warning Systems caused by this matter to be removed. It may take up to 30 days for these consumer reporting agencies to update their files, Ms. Leach, we apologize for any frustration and inconvenience caused by this matter. If you have any other questions or concerns, please feel free to contact me directly at [redacted], Monday through Friday from BAM to 5PM. I will be glad to speak with you. Sincerely, [redacted] Officer Client Advocacy Team

Review: The bank randomly closed my account without explanation, effective January 25, 2016. I have 3 claims open, and 2 checks written to transfer my funds to my new bank account. SunTrust has been nothing but rude and non-cooperative to me since day 1, and I never expected it. What blew me away is they sent me a letter saying my account would be closed, and when I call in they just say they will go to the Internal Fraud department, then nobody ever calls me back. Now I am out $27,445 that is left in my account, the account is closed on my online banking and I need that one for funeral expenses. I asked the branch when I would get a check for the money and nobody has no answer, so now I feel they stole my money.Desired Settlement: Please keep my account completely open until February 17, 2016 so I have time to have everything transferred over. Thank you!

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I am glad SunTrust got back to me, the issue is they still owe me money. There were two opened claims they never resolved and I never asked for any claims to be cancelled. One for $1500+ for Apple Store, and one for ASOS for $330. Please send me a check for those claims. Thank you!

Regards,

Review: My wallet was stolen on 1-19-16 and a new card was requested to be sent to my [redacted] address which is on file in addition to my post office box. As of this date I have not received the card therefore, I called back to Suntrust Bank on 1-28-16 to learn that the card was not sent to the address given to the representative from fraud prevention. I requested a supervisor due to this not being the first time of the same mistake. Prior to this incident I had to fraud cases that resulted in the same inconsistency, the card being sent to the wrong address.

Supervisor, Denise from Fraud Prevention was able to handle my request of reissue and my request of FED EX.

I believe there is a lack of training on how to provide customer service and satisfaction based on the first representative (Miguel) that was from the regular business accounts not fraud prevention had me explain all my information and what occurred just to say "we have to mail your card to the mailing address without verifying. in addition I was transferred to the fraud prevention department and had to repeat all the information again which resulted in the representative stating "I don't see an account for you with your social security number" (He never thought it was a business account and did not ask).Desired Settlement: Satisfaction

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I have had my account with SunTrust for a year now. I have always felt that my having this account was of no benefit to me, and my recent experience with SunTrust has proven me right. The fees while banking at SunTrust are crazy. I was charged a fee for having money (my money) from my savings account transferred to my checking account to cover a pending charge. I had two overdraft charges on my account incorrectly when the internet said one thing and the customer service rep somehow saw something else. This time around I made a couple of purchases with my debit card on a Friday. Monday the charges were still pending, but I needed to have access to my cash as well as my overdraft. I took $300 from my overdraft thinking I would have only 1 overdraft fee, which my [redacted] check would cover. After everything finally posted I had $216 in overdraft fees! The atm withdrawals posted first and the purchases last. My [redacted] check deposited to my account Friday, leaving me with $13 and change. I tried to make a purchase on Saturday (today) and was told my card didn't work. I contacted customer service at 12:45 today and was told my debit card was cut off because of excessive overdraft fees and I would need to talk to a branch manager to have my card reactivated, even though my account was now positive. I am highly upset. How dare they lock my card, especially after taking 90% of my check, and not notify me?! To make matters worst I am finding this out on a Saturday, so I won't have access to what little money I have left until Monday. I work during banking hours, so I'm further inconvenienced by having to walk into a branch to talk to a manager about what? I should have been contacted prior to my debit card being locked.Desired Settlement: I would like to be refunded half of the overdraft fees, which adds up to $108 because of the lack of communication from this bank that has caused me to be embarrassed, inconvenienced (when they conveniently ate up my check in fees), & prevented me from accessing my own money.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I was in the market looking for a local bank around my duty station in maryland to switch to. I saw SunTrust offering a promotion that read "Open a new account and make $500.00 worth of direct deposits in two months and get $100.00; $1,000 and get $200.00; I instantly jumped onto that and asked questions to the bank. Basically I was led on to believe and also saw in writing that the deposits have to total by the end of two months by the total account balance of $500.00 or more/$1,000 or more to receive the promotion. I opened an account with SunTrust around Sept. of 2015. Knowing this, I thought banks were offering promotions to entice consumers into being apart of their services. Being Active Duty, I am stationed wherever my orders say I am stationed at and my household is located on another state. I was also opening a card on that account and the system would not allow me to open one. Instead, I was led on to believe that changing my address would help facilitate the opening of a new credit line with the same bank. I have this with another bank but their offers are dying and there not as good as SunTrusts at the time. I was declined twice and the address was not changed back to my Maryland Address which caused me much much trouble. The branch also forgot to accept the promotional offer when I signed up and they forgot many other things. The branch I was in was so slow, I couldn't get a thing processed correctly! Because of all these errors, I am being blamed as the customer for not having the right information to receive what I am entitled to. I have claims on my account detailing all the information and This has been on-going for the past 3 months. A representive from the branch couldn't help, a manager tried and couldn't help and a representive hung up on me on the phone on 1/14/16 and told me [redacted] you you want to close the account I dont want to look further into your problems. DONT BANK WITH SUNTRUST. NO CUSTOMER ETHICS! BAD MARKETING SCHEMES! THEY WIL GET UDesired Settlement: A check in the amount of $100.00 Mailed to my address on-file.

Name: [redacted] Account ending in [redacted] Mastercard DEBIT

Business

Response:

Re: Revdex.com complaint# [redacted] SunTtust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have reviewed the cover sheet explaining the offer was sent to me, the "client" of this case. I have received no such reply or offer from SunTrust and will continue to pursue the case pending the desired outcome of this case. This in no means supports the objectives within this case and has not satisfied the resolve within this problem.

Review: Hello I am [redacted] .I have had suntrust since September 2014. I signed up online under a summer promotion. The first problem I had with this bank was not receiving the promotion until I called and demanded it and received it months later.More recently, I have encountered problems with overdraft. Every since the fist time I had to pay them a $36 fee I requested overdraft protection. I signed up over the phone with a live rep. Time and time again this bank has charged me overdraft fees for paying for my purchase. On 4/27 I was charged 108 dollars and was refunded because I was told I signed up for overdraft protection. This was said to be a bank era. A few days ago I received a letter in the mail saying I no longer had a savings account due to federal regulations and spending. My savings account was supposedly closed.Then on mAy 4 I was charged 180 overdraft charges and told that I could not be helped! They added insult to injury by refunding me $35. My question is why is it not a bank era? Why am I overdraft when I had 4000 in my account. I had to physically go close my savings account after being told it was closed. I am out of $180 and suntrust does not care. On 4/27 they refunded me 108 and called it a bank Error.. A few days later took 180 and it's my error? This bank cannot be trusted. I demand action! By all means I am not trying to get over on anyone. I am unemployed and suntrust is stealing my money! They refused to help and offered no assistance. Revdex.com please help I have a copy of all documents if neededDesired Settlement: $145

Business

Response:

Re: Revdex.com complaint [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: Due to a Suntrust error made by someone in this branch on September 10, 2014, my account was debited in the amount of $124 on November 3, 2014 without my prior knowledge. Due to other bills and obligations this debit caused my account to be overdrawn. I was not aware of this mistake made by the branch member and I was not aware that the $124 would be taken out of my account on November 3, 2014.Desired Settlement: $62. The monies that the teller deposited in error.

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records.

Review: Possible unlawful repossession of motor vehicle in the Commonwealth of Pennsylvania:I am the original co-signer on the loan for a vehicle purchased by my 24 year old son. The account number with SunTrust Bank ends in: [redacted]. The name on the title and loan is [redacted]. [redacted], **. My son was making payments on time for months. Somehow in May, his bank account became overdraft and the auto payment to SunTrust was rejected. He got that squared away and was charged a late fee of $4.66. He received another late notice the following month (due 05/31/13). It had something to do with his account being short the previous month. I'd like to make it clear that my son did not tell me that he received a call from SunTrust after 6 weeks demanding payment. So there wes nothing but one bill reflecting a $4.66 late charge, and another bill immediately following a few weeks later that reflected the late payment. Without any formal notic, SunTrust sent a repo flatbed into my driveway at 3:30 AM to tow away my son's car. He had no idea it was coming as he had not been forewarned about a delinquent, single payment. The repo driver was rude and insulting and I'm sure woke the entire neighborhood up. The next day, my wife ([redacted] mother) called SunTrust to find out how this had happened and how we could clear up the situation. She spoke with a gentlemen named '[redacted]' who threw insult after rude insult to my wife she was nearly in tears. I certainly cannot believe that SunTrust would send a repo to pick up a car that was perhaps 6 weeks delinquent. So after their customer service department called us names and was belligerent upon belief to my wife, we called our own bank to see if we could buy the car back from SunTrust. I am appalled at the way this bank treated us. Not to mention, with no formal notification, they are likely in violation of the Commonwealth of Pennsylvania's Unlawful Repossession Laws. I will be speaking with my attorney early next week.Desired Settlement: I would like the chance to bring this account up to balance, receive the car back in in the same condition it was taken, and I would like the customer service group who deals with repossessions and other sensitive matters to be reprimanded or terminated. There is no reason FOR ANYONE to endure that type of verbal abuse from ANYONE. Who give this group of untrained wannabes the right to judge customers and belittle them. Something is terribly awry in the customer service department at SunTrust.

Business

Response:

A response was mailed to the above client on July 3, 2013.

Review: My account was unfairly debited two (2) overdraft charges when it should have only been one overdraft charge. My account had $7.50 on 10/9/14. I used my debit card to pay $5.00 to GA Tolls which left $2.50 in my account. I was expecting a deposit which did not post as expected so when I purchased gas, and the deposit wasn't made I knew I would get hit with one charge. SunTrust deliberately took the larger purchase first and used that to overdraw my account then took the second purchase which caused the second overdraft. The transactions should have been taken in the order they were made.Desired Settlement: As I was debited twice and should have only been one, I want one of the $36.00 overdraft that was charged to be refunded.

Business

Response:

SunTrust has responded to our client [redacted] on November 4,

2014 in response to Revdex.com complaint [redacted]. Our records reflect that the fees

were assessed correctly but as a courtesy SunTrust has refunded the client the

$36 Overdraft fee assessed on 10/14/14 on 10/21/14 per the clients request.

Review: When I opened my account online I entered a promo code to receive a credit of $100.00 for opening an account, as long as I sett up direct deposit (which I did). I never got the credit, and whenI called they will not honor it. I qualify!Desired Settlement: I want the 100.00 credit as promised!

Business

Response:

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I received a privacy notice from SunTrust in regards to my loan with [redacted] in Atlanta Ga. It said I had 30 days to opt out or they share my info. There is no way to do this online they only allow for me to call and leave a msg. The recording says that someone will respond within a day. Nobody ever responds...it has been over 30 daysDesired Settlement: I do not want them sharing my information

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization form was received.

Please close this case on your records.

Review: Agent [redacted] called me about an overdrawn account that I had. In that conversation, he advised me that if I paid the $98 that was overdrawn, that he would waive the two $36 overdraft fee's. I advised him that I did not have the money at the time and that I would around the first of June. He said that was fine and to call back in when I could make the payment and I would get the credit. Because of previous issues I have had with Suntrust not honoring its agreements, I asked [redacted] to make detailed notes on the account because I wished to take advantage of the offer he made to me. [redacted] made the notations on the account.I called in this morning, after bringing the account current, and spoke with two agents and two supervisors who all refused to honor the detailed notations that reference the agreement between [redacted] and myself. I was told that in order for Suntrust to honor the agreement, there had to be a "date" set for the agreement, which [redacted] did not do. As a consumer, I have no way of knowing what Suntrust's internal policys are and [redacted] never advised me of such policy being a prerequisite to Suntrust having an obligation to honor its agreements.In short, because [redacted], the agent, failed to advise me of this policy, that Suntrust, the principle, had no obligation to honor the agreement between [redacted] and myself. Because of [redacted]'s negligence, I am being penalized.This is not fair and this is not the first time that this has happened. Suntrust's actions are devious and borderline criminal in that it has arbitrary policy's that consumers have no knowledge of, and are not told of by their agents, that allows itself to absolve itself of its obligations under agreements made by its agents. Consumer's should NOT be subjected to such devious and bad faith of this company!Desired Settlement: All that I desire is that Suntrust honor its obligations and refund the two overdraft fee's that the agent [redacted] offered and I accepted.

Business

Response:

Thank you for forwarding to SunTrust the correspondence you received from Mr. [redacted].

We sent a letter to Mr. [redacted] today to address the issues he brought forth to the Revdex.com. Therefore, we are closing our file on Revdex.com Case [redacted].

Should you have any questions about our response to Mr. [redacted], please feel free to call Mr. [redacted], a manager of Executive Services, at [redacted]. He will be glad to speak with you.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The correspondance that I received from Suntrust did not include any offer to resolve the dispute. Furthermore, they did not address my concern as to why I was being held responsible for knowing an internal policy that I have now way of knowing nor did the agent make known to me. Reference to this issue was conspicuously missing in their response.

For this reason, I am still not satisfied with their lack of responsiveness in relation to matter.

Regards,

Review: My account became overdrafted for 144$ because they take their pending items out in an order that results in the most overdraft fees possible. This is not the first time this has happened to me. I only made one purchase on the date in question but they still swapped my pending items around so that after that purchase they could overdraft me 4 times.Desired Settlement: I would like them to refund me at least two of the overdraft fees totaling 36$ apiece as I feel that these fees were unwarranted.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I requested bank statements because the online statement available did not go back far enough into the time period I needed. There was no disclosure that it would cost me 55 dollars to request bank statements. There was no disclosure that it would cost anything at all. Had I known it was going to charge my account 55 dollars I would have not requested the statements. There was no "checkout" confirmation stating a price. When I asked if I could cancel the request I was told no because it had already withdrew the money from my account. I stated that I should be refunded this amount as it was not disclosed during the time requested the amount it would cost. I was told I can go to a local branch regarding this issue. However, I requested them through the online service and feel that I should not have to go to a local branch which would require me to miss work and travel out of my way for an issue where the bank failed to disclose at the time of request the cost.Desired Settlement: I would like a refund. I will be more than happy to return the statements if need be but I feel this charge is way to expensive for the service rendered and was not properly disclosed to me.

Business

Response:

Re [redacted] Revdex.com Case [redacted]We have responded by telephone to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.[redacted]

Review: I reported fraudulent activity on my checking account back in January 2013, and SunTrust closed the account after completing the necessary steps to investigate my claims. No one from the fraud/recovery department or anyone else from this organization has tried to contact me in regards to this closed account until now, when they withdrew $466.26 out of my new checking account. I called the recovery department to find out what happened; since this is was news to me; and the woman on the phone basically blamed me for having a fraudulent account and that I owed the funds after almost two and a half years after the fact. Why has no one contacted me to tell me what was going on? Why do I owe money on an account that had fraudulent activity going on? I do not understand why as she so nicely put it "we have the right to take the money whenever" when it's so long after I filed a claim. No one has contacted me about any balance on an old account to try to resolve anything. As I mentioned before, this is news to me; even though the recovery/fraud department never said anything to me about taking any extra steps.Desired Settlement: I want this matter resolved promptly and the fund returned to my account from which they were taken.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I signed up for the [redacted] debit cards on one of my two suntrust accounts. When you read the disclaimer for how you can earn miles it states "automatic bill pay". So I set up my account that has the [redacted] debit card on it for automatic bill pay. When I notice that I am not receiving the miles based upon the amount in bills I was paying I called to get that corrected. I was then told by multiple suntrust employees that it is only aotumatic bill pay when you use the actual debt card number not the account that the debit card is associated with. I then went back to the website to read again to see if I missed that I did not. I asked suntrust to send me in writing anything that was sent with my debit card or on their website that says only one type of "automatic bill pay" or another earns miles. They refuse to do so and are denying me the miles I earned per following the instructions on their website on how to earn miles.Desired Settlement: I would lie the miles I have earned through using "automatic bill pay" added to my [redacted] account.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: Company didn’t respond and you don’t know if the debt is yours. The outcome desired is that I want it deleted from your credit reports. I mailed them a letter on 4-21-2014 requesting this information address identification number[redacted]Desired Settlement: Company didn’t respond and you don’t know if the debt is yours. The outcome desired is that I want it deleted from your credit reports. I mailed them a letter on 4-21-2014 requesting this information address identification number[redacted]

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Business

Response:

Dear [redacted]

We have received and reviewed your correspondence forwarded

to us from the Revdex.com. We also received correspondence from the [redacted] that was submitted

by [redacted] regarding your above referenced account. We reviewed the Power

of Attorney (POA) that was submitted by [redacted] and determined that it was no

sufficient, therefore we are responding to you.

Our records reflect that the account was closed with an owed

balance of $7,638.33 on October 31, 2009. Prior to charging off you were

enrolled in a hardship plan with a commitment to pay $95.00 a month for three

months. You defaulted on the commitment and were removed from the hardship

plan. The account was not sold to a collection agency so it is still reported

under SunTrust Bank.

The account has not been with a collection agency since

December 2013. You informed the agency that you were going to file bankruptcy

and requested that they not call you. In accordance with your request, we placed

a cease and desist notion on our records. This notion will remain in place

until we receive a signed requested from you asking that it be removed. Please be

aware that the notation may prevent and calls or correspondence in the event

there is a problem with a check, payment, or refund.

[redacted], we hope the information provided is helpful to you.

If we may be of further assistance, please don’t hesitate to call our Recovery

Department at [redacted]. Our representatives will be glad to help you.

Sincerely,

Review: I overdrew my account. Over the course of several days Suntrust allowed me to keep making purchases. This resulted in more and more overdraft fees. They reversed payments to increase the amount of fees that racked up over a week totaling $504.Desired Settlement: I would like the full $504 back. Time and time again Suntrust reverses charges to ensure that they are making the most money off of it.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I had filed a claim in the fraud prevention department to reclaim money from a fraudulent transaction. After four phone calls over the course of several months, I was told that all necessary information from my party has been received and to call again in a week to make sure it's processed. Suddenly a week later, I was notified that my claim was closed due to not receiving my requested documentation. After contacting the department manager, I was told that the case can only be reopened if I can provide proof that sent the requested document. Not only was I lied to about my claim being processed, SunTrust will only reopen my case contingent upon providing proof I had given them my documentation. Proof that I was told I wouldn't need. I am filing a complaint with the Revdex.com to see that SunTrust doesn't promise a service it does not want to provide to its loyal customers.Desired Settlement: I would like for SunTrust fraud department to provide its service to its customer in which it is promising. I have been hung up on and lied to by different representatives in this department for this process alone. Just reinstate my case number, or claim, as all of the requested documents have been provided as asked. The department manager currently has and admitted to receiving the requested testimony of my party for this claim.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: This company has issued an automobile finance for a [redacted] vehicle to my father. During the course of this finance, my father has passed away. The company stated that we could continue making payments on the vehicle with proof of Executor of Estate. This was presented to the company and accepted as verification and a payment was issued for $1,001.19. According to the company, this was the only amount due until the following month. This cashiers check was mailed and confirmed received by Suntrust Bank through First Class delivery with tracking. Suntrust confirmed this payment had been received and the account was up to date.

On July 15th I noticed my vehicle was missing. I first contacted my local police departments " tow line " who informed me that the vehicle had been repossessed. I contacted Suntrust bank to confirm once again that payment was received and the account was up to date. They confirmed this. I explained that my vehicle is missing and was listed as repossessed by the police department. They transferred me to the " Repo Department ". This department stated they needed to speak with [redacted], the deceased. I explained that he is deceased. They said that they need to speak with him to discuss the issue. I explained to them that I am unable to get him on the phone because he is dead. They continued to ask me for paperwork on his death, stating that they had no records of any paperwork regarding the Executor of the Estate.

I sent a fax of proof to the company who has repossessed the car in which they stated that, even though a payment was made 4 days earlier making the account up to date, that they now have the car and that it will cost upwards of $13,000 to obtain the vehicle from their possession. After a lengthy hold they returned to state that they will not accept my dead fathers will because it was a " Living Will " and not authorized.

We have already paid for another car at Suntrust Bank under these exact same circumstances after my fathers death. The [redacted] vehicle was completely paid for using this same information, however the company will not provide us with the location of the vehicle or allow us to obtain our personal belonging from the vehicle either. The company has at this point in the issue informed that we can not make the full payment now if we wanted to obtain the vehicle even though they confirmed taking a $1000 payment 4 days earlier.

I have any and all proof needed. My fathers death certificate, my fathers living will as executor of the estate. Suntrust bank will not accept a living will, however the life insurance company regulated by the United States government accepted this document and issued $150,000 in insurance money. We are not asking Suntrust for money, we are asking if we can continue to give them money for property legally obtained.Desired Settlement: I would like the vehicle returned. I would like the ability to continue making payments for this vehicle to Suntrust Bank. If this will not be achieved, I would like the $1,001.19 returned for payment made on a vehicle that was taken away 4 days after payment was issued.

Business

Response:

Our Loan Default Team responded to [redacted] on July 22, 2014

and they will work directly with the client in the full resolution of the issue.

If you have any questions about our response, please contact [redacted].

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company has not offered any resolution and has not contacted me in days. They referred me to a single persons cell phone number who does not answer his cell phone when called. Please let me gather my belongings from this vehicle for gods sake and at the very least refund me my money.

Regards,