Super Garcinia Cambogia

none; vertical-align: baseline; white-space: pre-wrap; font-family: Arial; color: #000000; background-color: transparent;">Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $51.97. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Hi [redacted],
Thank you for your feedback. After reviewing your order, it does indeed look like you called us on November 19, 2014 to cancel your account. We strive to provide the best customer service possible, so we apologize for any inconvenience we may have caused you. Although...

the product is unopened, please go ahead and keep the product complimentary on us. Also, we have provided a full refund, and should show up on your credit card account within 3-5 business days. As for the secondary product you have mentioned, please contact them directly as this is not our product.
Feel free to contact us directly if you should have any further questions. Take care and have a great day.
Sincerely,
Super Garcinia
Customer Service

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $79.95. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Hello [redacted],
Thank you for contacting Super Garcinia Cambogia, we apologize you we not completely satisfied with your order.  Can you please provide us the order confirmation e-mail as we are unable to find you in our system.
We have tried looking up your name, address,...

e-mail address and also phone number, but we are not able to find any matches.  Thank you and hear from you soon.

Review: In February 2014, I order a "free" bottle of this product. Just paid shipping and handling. In March and again in April, I received other bottles of this product that I did not order and was charged 79.95 for each order. I let my credit card company know about the one in March and again in April. The March order was not paid and taken off my account. I now have a complaint in about the April charge. I did not order any of this and I am not willing to pay for any of it. The product is a "scam" as far as I am concerned and I never should have ordered the "free" bottle in the first place. Each consequent bottle did not have an order number or a packing slip enclosed, just a shipping label on the outside. I think you should further investigate this business. I do not think that they are a reliable company and do not need to be in business.Desired Settlement: I don not wish to receive any more of this product and I called the company today and let them know that I did not wish to deal with them anymore. I was told I would have to send the product back at my expense and them pay a "restocking" fee of 9.95. I find this ridiculous. I will gladly send the product back if I am sent a return label and with no expense to me.

Business

Response:

Hello [redacted],

Thank you for contacting Super Garcinia Cambogia, we apologize you we not completely satisfied with your order. Can you please provide us the order confirmation e-mail as we are unable to find you in our system.

We have tried looking up your name, address, e-mail address and also phone number, but we are not able to find any matches. Thank you and hear from you soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would love to send them a copy of a confirmation email, but I NEVER received any confirmation of any kind and that is why they cannot find my email, name or phone number in their records. They just sent me this bottle of pills and charged my credit card 79.95. I look forward to hearing from you again.

Regards,

Review: I signed up for what was supposed to be a 14 day free trial for ONE product. I was charged the shipping and handling and thought that was the end of it unless I liked the product. I received 2 products. Was charged shipping and handling for 2 products. When the product arrived it was devoid of any paperwork. No invoice. No instructions to call and cancel. No phone numbers. Nothing. My credit card has now been charged a total of $159.48. On top of everything else, I had to call and cancel some sort of Super Savers offer as well. The whole scam is rediculous. I have not even opened the product.Desired Settlement: I want both charges refunded back to my credit card. I do not want anymore charges added either.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $159.48. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I got a ad online about the Super Garcinia Cambogia Pills regarding helping with weight loss. So I call the number and ordered the product. They have 14 day trail period. I was 4.95 for this and when I talked the customer rep. I asked how long it would take to get here,hey had no idea, and does the trial start once I receive it, and was told yes. This was November 1, 2014. I received it on November 4, 2014. I received about ten calls from them trying to get me to join a coach like program to help with weight lost and I said no every time. I set a alert on my phone for Monday the 17th which would have been the 13th day to call and cancel. But when I look at my bank statement they had charged my card saturday or sunday. So I did cancel, but told them my time was not up and the offered to give me half back. I told them this is a misleading ad and a trap. I know Im not the only one who has had this problem. iDesired Settlement: refund my card and no further charging to my card

Business

Response:

Dear [redacted],

Review: This company represented a 14 day free trial add on Facebook. When I received the free trial, there was no paperwork or invoice included with the shipment. There was no phone number or any contact information provided with the product or any details that stated there would be any additional charges once the 14 day period expired. Once the 14 day period expired, I was billed $78.85 for Coffee Cleanse and $79.95 for Super Garcinia Cambogia. Unaware that this was going to be billed monthly, I have now been billed for the second time for each of these products. I have contacted the customer service number and explained the situation only to be told that they would immediately issue a 35% credit for the second charge only and nothing could be done for the first charge. I was given an RMA# for the return of the second shipment that is in process and told that this would be refunded once they received the product back. The representative explained that the terms and conditions explained this but, I do not recall seeing anything regarding these terms. I would not have ordered this product if I had known there was an automatic acceptance for monthly subscription for the product. I thought I was receiving a free 14 day trial of the product only, which is what I wanted. This is very misleading and unethical business practice.Desired Settlement: I am requesting a refund in the amount of $317.60 (cost of product for 2 months, less original amount for freight on trial product, which is what I thought I was being billed in total).

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $317.60 as of 10/1/14 . This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: when I bought these two products it was a trial offer for 4.95 each there was nothing that I saw of a 14 day trial offer. I dint like the product and was going to send it back ..but when I check my bank statement I found 2 charges one for $78 and one for $80 ... I called the companies and all I got was an offer of $59.00 back from one company because I said I was going to call you and the other was right on there 14day of there trial and they offered 35%of my money back but there web site says money back guarantee . what can I do to get my money back . thank-you [redacted]Desired Settlement: all of my money back I would never sign up for all this money to lose weight $!58 I am on a fixed income .

Review: I ordered 2 items "Super Garcinia Cambogia and Super Green Coffee" at the price of 4.95, which cleared my bank as of Oct. 6, 2014. Waiting for a week for first item which took a week, then waited another week for second item. I did not even have time to decide if I liked the product, in which I didn't, it made my stomach hurt and made me dizzie. On Oct. 18, 2014 which was a Sat. late eve. The amount 79.95 each hit my bank, causing it to bounce so now I have bounce fees and also the next checks coming in will bounce. Called and sorry we can't refund, then 25% then 50% then finally he said if I send it within a week back The man on phone would riemburse me. But I Call the first one He says No way, his final words were take it or leave it your getting half your money back. He doesn't want the product back will be just thrown away. So. I'm out the first 2 4.95 @ and then 79.95 @ plus my bounced checks. I'm over 300.00 now. Not Happy.. besides for 10.00 I could go to Walmart and get the same thing.Desired Settlement: Now I like to have all my money back I was just wanting 160.00 but think it would be fair if all be paid back. They said it had 14 days to decide. I didn't even receive the second until 14 days. scam and a rip off. I read a bunch of complaints online about the same thing about this company.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $159.48. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $159.48. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I saw an ad online for “Super garcinia diet” on January 14, 2014. It said I could try a free sample for only postage and handling fee of $4.95. This is how the merchant obtained my debit card info, which I cancelled in June at the advice of customer service representative at Citibank to prevent company from further charging me. The number of that Master card was xxxxxx, the expiration date was Feb 2016. I have been traveling a lot this year, and didn’t realize that I have been receiving monthly shipments of Super Garcinia items for five month and that I was charged (A LOT more than their actual market value) for them. I still have all the packages unopened and have been contacting company asking them to refund me in return for the unopened packages. The company said that they ask the customers to sign terms and conditions which specify that you will be charged unless you cancel the order. I NEVER went to their site http://www.supergarcinia.com where they have this indicated. It was a pop up ad for the pills that led me to order them and it did not say anything about monthly charges or terms and conditions, only about FREE trial. I thought free trial was free. As a consumer I was apparently mislead, so this might be a case of misleading advertisement as well.

I NEVER agreed to have them charge me each month for a bottle of pills just for a free sample. This is obviously a scam.

Here are the charges in relation to the products I mentioned:

Super Garcinia Diet

Jan 29 - $79.95

Feb 28 - $79.95

April 1 - $79.95

April 29 - $79.95

May 29 - $79.95

If necessary, I can obtain a proof from my bank that these charges where actually made.Desired Settlement: I would like to get back all the money illegally charged to my debit card in return for the unopened undamaged packages that the company was sending me.

Total is $399.75.

Review: I wanted to try this product for the 14 day trial. I then got a call about a week later from a customer service rep stating that they are going to send out my product. I told them NO at the time and that it should just be cancelled. I have since been charged two more times at $79.95. When I tried to let the customer service know today when I called he just insisted that no one called me and that I would not get a refund and that it was my responsibility to cancel. Ummm I did a week later when they called me to confirm my shipment. So they took money from me without my permission after me saying no.Desired Settlement: I would like a full refund not a partial $27 refund. They took money from me without permission.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $79.95 as of July 7th 2014. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I contacted this company and ordered (1) bottle of Garcinia Cambogia Dietary Supplement and one bottle of Green Coffee at $4.95 for each bottle. I called this order in and told the woman I only wanted to order one bottle of each to try, do not send me additional bottles. I just received my (3rd) additional bottle of the Garcinia Cambogia in the mail and my debit card was charged $79.95 for each of the bottles. I did not receive additional bottles of the Green Coffee. The bottles come in an envelope with no shipping invoice enclosed or contact information in the package. The writing on the bottle is a 1 or 2 point font and unreadable without a magnifying glass... the woman I spoke with on the phone today told me no one else had a problem reading the information on the bottle, that was my fault and that I could return the bottle they just sent out to me for a restocking fee of $9.95 but I could not return the other bottles, even though I had not ordered them and in fact told them I DID NOT want to receive additional products from them, only the first bottle of each I ordered. The girl I spoke with today told me the $79.95 monthly fee was agreed to when I ordered the products online..... I did not order the products online. I called and spoke with a representative. I am on disability and would have never agreed to a charge of $79.95 a month unless the product was an essential prescription medication. The charge to my debit card did not have a number listed to call as most companies add. This company has BAD Business practices and DOES NOT want to help their customers with problems.Desired Settlement: I would like to return the unopened products and get a refund for them. I now have 3 unopened bottles of this product. $239.85 for products that DO NOT WORK.

Business

Response:

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Super Garcinia Cambogia product. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: http://www.supergarcinia.com/ Though you called in your order, the customer service representative is required to inform you of the terms and conditions and a confirmation of order would have been sent. We do, however, feel for your concerns, but are not able to make refunds past the last the shipment charge; all past charges should be taken up with your bank. Therefore, we have processed a refund in the amount of $79.95, and the repackaging fee will be voided for your RMA. This amount should reflect on your bank statement within 7 business days. Feel free to let us know if you should have any other questions or concerns.Sincerely,Super Garcinia CambogiaCustomer [email protected]

Review: Review: This company represented a 14 day free trial advertisement on Facebook. When I received the free trial, there was no paperwork or invoice included with the shipment. There was no phone number or any contact information provided with the product or any details that stated there would be any additional charges once the 14 day period expired. Once the 14 day period expired, I was billed $78.85 for Coffee Cleanse and $79.95 for Super Garcinia Cambogia and a $19.95 charge for a LIVE-COACH. Unaware that this was going to be billed monthly, I have now been billed for the second time for $79.95 for Super Garcinia Cambogia. I have contacted the customer service number and explained the situation wanting a full refund and they offered a 35% refund but with a $9.00 restocking fee on the first order of Coffee Cleanse. I was given an RMA# for the return of of the Coffee Cleanse and was told that 35% would be refunded once they received the product back. The representative explained that the terms and conditions explains this, however there was never any information concerning the terms and conditions in the advertisements or included in the shipments. I also wanted the Live Coach charge of $19.95 refunded because I did not ask for this service and on several occasions I told them I did not want this service. I was told that there was nothing they could do to refund the charges for the Live Coach. The second charge for $79.95 for the Super Garcinia Cambogi was brought to the attention of the representative where I explained I never ordered a second shipment since I was trying to get a refund for the previous charges . Once again I was told that the terms and conditions would not allow a refund. Once again I informed the representative that there were no terms and condition information included in the sale information or on any invoice or paperwork included in the shipments. I would not have ordered this product if I had known there was an automatic acceptance for monthly subscription for the product. I thought I was receiving a free 14 day trial of the product only, which is what I wanted. After several phone calls to me at work the business representative finally reimbursed one payment of $79.95. The remainder of the charges have not been refunded to my credit card. This is very misleading and unethical business practice.Desired Settlement: Desired Settlement: I am requesting a refund in the amount of $178.85 ( includes one shipment of Super Garcinia Cambogia, one shipment of Coffee Cleanse and the $19.95 charge for a Live Coach).

Business

Response:

Dear [redacted],

We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Super Garcinia Cambogia product. When customers purchase our 14-day trial, they are required to affirm to our terms and conditions of service at check out by marking the T&C box. Our terms and conditions require customers to contact us within the 14-day trial period to cancel out of the subscription otherwise they will be charged for the whole product. www.supergarcinia.comRegardless, we have provided you the full refund for your order in the amount of $79.95, as we value your customer satisfaction. You should expect to receive notification of your refund within 3-5 business days.

However, Super Garcinia Cambogia holds no association with "Coffee Cleanse," thus we are not able to assist you any further with charges from their company. Feel free to notify us if you should have any further questions or concerns.

Sincerely,Super Garcinia CambogiaCustomer [email protected]

Review: Responded to an ad placed on Facebook adverstising 2 products. The first a diet/supplement named Garcinia Cambogia and another called Absolute Coffee Cleanse, both promising great diet and health benefits. The advertisement stated a free 14 day trial with cost of shipping only. It did not have any fine print, policy language, nor mention of a recurring charge, in this instance, two separate charges unless customer called to cancel product.

The online website does go into greater detail but the facebook page advertisement does not. It simply states free two week trial with cost of shipping only.

There are thousands of facebook reviews and comments characterizing the "scam". I have also filed a complaint with my credit card company who are fighting the "bait" and "switch" charges!Desired Settlement: I just want a refund for charges of $180.00. I have not checked my credit card bill statement to see if any additional recurring charges have been applied but I made sure to cancel the subscription which I never authorized in the first place.

I never signed any contract period. I will proceed with small claims action as well and ask for general damages for lost wages, pain and suffering if this continues.

Business

Response:

We feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $158.80. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I purchased a trial of Garcina Cambogia for a free trial period. When I made my purchase, there was no option on the screen to check for fine details, or any terms & conditions, but I ordered anyway.

I received my product, and there was no indication of return policy, or that any additional product would be shipped. I later found out that I was charged 79.95 for the first shipment, and I was also sent a second shipment, which I refused, but was still charged 79.95

When I called to question the charges, I was pointed to a set of terms and conditions that were not available at the time I placed the order. I was told they would not refund any of my initial 79.95, and would refund a portion of the 2nd charge, but required a 9.95 restocking fee.Desired Settlement: I would like the initial 79.95 charge refunded, along with the second 79.95 (which they have already agreed to)

I will allow them to keep the 9.95 for restocking, and for my trial of the initial order. Net refund expected is $70

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $159.90 as of 7/18/14. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I purchased a 14 day trial of these vitamins for 4.95. I was unaware that by accepting the agreement that after 14 days I would be automatically charged 79.95 for the product. I do not remember seeing that in the agreement. If I saw that, I would never have bought the product in the first place. I called and disputed it ,but to no avail. I really need my 79.95 back. I hope you can help me with this matter. I felt like they did not do such a good job with the informing of the 79.95 after 14 days. I felt like I was misled.I did cancel to prevent them from charging me any further. This is my first and last time dealing with them. Thank you.Desired Settlement: I would like to get my 79.95 charged back to my checking account.

Business

Response:

Hello there,

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.supergarcinia.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are fully satisfied. For this reason, we will proceed and refund the customer in full the amount of $79.95. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I wanted to try the new wait lost supplements and I saw an add online for super garcinia on my Mobil internet. So I ordered a free trail with a 30 day money back guarantee. But they company says in small print a checked box(which was not visible) said it was not 30 days and they would charge me $79 in two weeks. Further,there is some kind of rider that pop up about green coffee supplement that I hit cancel on or no thanks and they sent any way. And I being told that that's a different company and they charged me another $79 dollars after two weeks. I contacted both companies and the super garcinia said they to refund $60 and the green coffee said they wouldn't refund any. The whole thing is a scam. I never opeened the green coffee on and I don't even know how to send back the bottle it has a Hong Kong return address. I know my money is lost and I am about to contact my back to try and make sure no more can be taken out, but I asking that y'all atleast look into these companies so if it is a scam,and I truly believe it is,y'all can get the word out to others.Thanks for your time

Product_Or_Service: super garcinia cambogiaDesired Settlement: DesiredSettlementID: Refund

A full refund would be nice,but get the word out to people is more important. I would like a follow up on the status.

Review: To Whom it may concern:

I found your e-mail address on the Revdex.com site online. I would like to file a complaint against Super Green Coffee and Super Garcinia, both at 3760 W. Mcfadden Avenue, Ste B 602, Santa Ana, CA 92704-1392, phone number 877-2847855.

The company had a web advertisement for Super Garcinia and Super Green Coffee bean extract, that stated you could get one bottle of each as a trial for $4.95, just the shipping. No where on the ad was it mentioned that if you did not call and cancel after 14 days, you would be charged $79.53 for the Green Coffee bean extract, or $79.95 for the Garcinia extract.. There was no indication of additional charges if you did not call at all, as far as we could tell. The order was made on 11/1/14 and on 11/3/14 the charge for the $4.95 for each product was charged to both my checking account and my daughter, [redacted]'s account. We used a debit card for the purchase. My assumption is that they were mailed on the 3rd. We had not had the product for 14 days before we were charged. I got an alert from my bank that the charges of $79.53 and 79.95 from the company went through my account yesterday. We have not even opened the packages as yet. I called the number listed by my bank and complained to a customer service representative, who said the notice that we will be charged is where you enter your credit card number and it says that we accept the "terms and conditions" and the "terms and conditions" mean that you pay that amount, and that few people notice that small box that says we accept the "terms and conditions." My daughter said she saw the "terms and conditions" but that no where on that page did it say we would be charged more, and I went back to check on it and did not see any mention of being charged listed. The customer service representative said the best she could do was give us a 50% refund and we could keep the product. She said she gave both my daughter and I a 50% refund, and it would take a few business days for it to show in our checking accounts. I then asked if we could just send back the product for a full refund since we had not even opened the envelopes in which they were sent, and she said no, because she had already given us a 50% refund so she could not give us a full refund for returning the product. I called back to complain that we should be able to get a full refund for returning the product in the same condition in which it was sent, even in the unopened envelopes in which they were sent. That customer service associate said she could only offer us two options. One was a partial refund--minus the restocking fee and shipping fees both ways if we returned the product, or for approximately the same amount, an additional 25% refund, for a total of 75% refund and we keep the product. She said either way, we would get the same amount of refund, but if we returned the product it would take about 20 business days, as opposed to the approximately 5 day turnaround time, and we would keep the product instead of returning it. I agreed to the 75% refund and keep the product. The product was received on 11/5/14. Our accounts were charged on the 18th. That was not even 14 days after we received it. The company needs to be up front in its advertising about the true costs and how soon they will be made. Neither my daughter or I would have ordered the products had we known the truth. We are both living on social security, as I am now disabled, as is my daughter, and even with the 75% refund, I will need to sell some belongings so we can make ends meet this month. What I would like is a full and complete refund for my daughter and myself, as well as accurate advertising by this company.

Thank you,

[redacted]Desired Settlement: The products are still in the original mailing envelope, unopened. We will be happy to return them if we can get a full refund, not a partial one.

Business

Response:

Hi [redacted],

Review: I ordered a month's trial of the Garcinia and Colon Cleanse as advertised for shipping charges only. No mention was made of enrollment in an automatic enrollment/shipping program. The ONLY reason I ordered was because one of the statements was made that there was no automatic shipments. Today, 8-4-14, I noticed an charge of $89.95 on my bank account. I did not authorize this. I called the company at 1-888-774-1430. The recording stated that I could cancel my "membership" by pressing "1" but would have to pay for the product that I initially received. After listening 2 severals messages about how I could keep the product for a savings of 55%, I finally talked to a representative. I explained my issue and was told that this was listed under Terms and Conditions, none of which was on the original site that I ordered from. I explained that I did not authorize this and would not pay to return the item to the company. I offered to mail it back at the company's expense but this was rejected. He said that my "membership" was canceled as of 8-4-14 but that I would have to pay to ship the product back to them or pay for it. I have no problem with returning the product if they will send me mailing labels.Desired Settlement: a refund of the charge that occurred on 8-4-14