Super Star Car Wash

Review: On 5/3/2013 I went to the Superstar car wash on [redacted] to have spray foam mist removed from the side of my 2012 Chevrolet work van. The gentleman that waited on me and looked over the van said it wouldn't be a problem to remove me it. I was charged $300.00 and told it would take no more than four hours to complete service. I arrived with the van at 7:30am that day so I would be first inline for my appointment at 8am.

After several hours I walked over to the van and found no one working on it and several people standing around.

To make a long story short, I filed a complaint at the car wash due to two areas where they had buffed through the paint on my vehicle, they failed to remove all of the spray foam mist as agreed, and was not completed when I finally took the vehicle after 10.5 hours in their possession. The whole passenger side of my vehicle has swirl marks which will require a body shop to fix, along with the touch-up of the two areas of bare metal where they burnt through the paint.

I was told a manager would contact me regarding the damages, but I have yet to hear from anyone. I'm hoping this matter can be resolved before I have no other choice but to file litigation.Desired Settlement: I am seeking a refund on the $300.00 I spent on the spray foam removal, which they failed to complete, and $469.95 to have two areas of paint touched up along with the removal of swirl marks on whole passenger side of vehicle.

For a total of $769.95

Business

Response:

Revdex.com,

I have spoken with the Manager of the car wash, a Mr. [redacted], who is aware of the situation with this customer. A can of spray foam had exploded on the side of this van. Some parts were heavier than others. Although we had originally quoted 4 hours, the severity of the overspray caused us to take longer than originally thought. Additionally, in a couple of areas, the overspray was so severe, removing the overspray actually took off some of the paint. This was explained to the customer. We asked the customer to take the van to a vendor we use and trust, Peoria Collision for an estimate to repair the paint. At that time we would negotiate with the customer to resolve the issue. We were never given that opportunity. The customer has already had the work done. I would offer the customer a refund of the $300 he paid us to remove the overspray. With that refund, he could have had enough to paint the affected areas, but again, he never took the van to our vendor.

We will extend the offer of a $300 refund, and the customer can use that to reimburse himself for the cost he spent to make the repairs. We think the $469 is excessive and $300 should have been enough to make the repairs that were a result of the heavy overspray and our efforts to remove it. This was not the result of negligence on the part of our employee.

Operations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Sorry it has taken me so long to get back to you. I have still not received the agreed amount, $300.00 from Super Star Car wash. Can you please re-open the complaint.If you have any questions, please contact me. Thank you. [redacted]Regards,[redacted]

Business

Response:

I am sorry that it was not clear how the customer would receive the $300 refund that I offered in this matter. Please instruct the customer to visit the same store on Lake Pleasant Parkway and ask for [redacted], the Manager and [redacted] will issue him the refund.[redacted]