Superior Fitness

Mr*** owns a Jeep wrangler door. The original purchase date was 6/20/2012. Mr*** purchased it from Ron Lewis
Chrysler Dodge Jeep Ram Waynesburg on 2/25/with 24,miles. The original 3/36,bumper to bumper
warranty expired on 6/20/2015, however
the power train warranty still has
months remaining or until the vehicle reaches 64,miles. That being said, when Mr*** drove his car in for service
on 10/5/2015, we followed the guidelines set forth by Chrysler corporation
under the power train warranty policy.The vehicle would not stay running, it repeatedly stalled and
became increasingly harder to restart. In addition the check light was on. The technician raised the hood and immediately saw water marks and mud
in the engine compartment. First glance
would make you think the vehicle was under water at some point. Policy dictates that we notify our Chrysler tech
adviser for assistance, and Chrysler’s position of continuing warranty
coverage. We were instructed to take
pictures and remove the heads for further diagnosis. Those pictures were sent to Chrysler for
inspection. The next day we received an
e-mail denying coverage.On 10/30/our service director called Mr*** to inform
him of Chrysler’s positionMr*** told us that he was not paying
anything and instructed us to do nothing more. He then came in to the dealership and had conversation with our general
manager. The result of the conversation
was to put the car back into the same condition it was when it came in. That was done the following day and Mr*** was informed
that it was completed and ready for pick up. There were absolutely no corrective work done on the car, and that there
would be no charge as Chrysler covered the diagnosis up to this point. To the best of my knowledge the vehicle would
not drive off of the lot, so it was towed. At this point we have had no further contact with Mr***.Sincerely,Thomas * ***Executive Vice President

It was verbally conveyed to the customer that Ron Lewis would pay the remaining lease payments only. At no time did we accept responsibility for any excess miles, wear/tear, or disposition fee. The customer was informed he would be responsible The dealership issued two checks to
the customer in the amount of $and $for the remaining payments and taxes. In regards to the $for the military rebate, these are rebates from Chrysler and customers must qualify. Jason said that he was not aware of the customer's military status. I have attached the rules for qualification and what documents are needed to claim. It is passed the days, but we can TRY to claim on behalf of the customer if he qualifies. Please keep in mind that retired military is considered years of service. This program offers a $cash allowance to be applied toward the retail purchase (Type Sale 1/B) or lease (Type Sale L/E) of an eligible vehicleEligible consumers include: active military, active military reserve, retired military (honorably discharged), and retired military reserve (honorably discharged)Honorably discharged veterans within months of discharge date, and 100% disabled veterans or veterans rated by the U.SDepartment of Veterans Affairs as Individually Unemployable are eligible+ A copy of a military ID badge/card is not acceptable as proof of eligibility and it is illegal to make a copy of the military ID badge/cardRetain proof of eligibility as follows: ? Active personnel - a copy of their Leave and Earnings Statement (pay stub) ? Honorably discharged military personnel (within twelve months of vehicle purchase) - a copy of their DD-? Retired military - a copy of their Retirement Account Statement or 1099R ? Disabled vets - a copy of the individuals VA Summary of Benefits Letter stating a Service-Connected disability of 100% or that they are paid at the 100% rate due to Individual Unemployability

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** *** The bed liner was weeks old before it started warping like if you microwave something plasticTheir claim of abuse is a ridiculous excuse not to replace the defective linerWith all the rain we've had in Western PA, I've been shut down at least a week since I purchased the truck, so I'd claim the bed was only in use for weeks! I will I'll follow up with pictures that clearly and unequivocally show it's defective and dispute any claims of abuse. Thank You, *** ***

In response to the complaint from *** ***, Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills does agree that part of the sale did include an original equipment bed liner. The bed liner installed does carry a full factory warranty for defects in workmanship Unfortunately, Mr
***'s problem with the bed liner is due to physical damage from abuse. We do not install spray in bed liners, therefore, if Mr*** preferred a spray in bed liner he should have made the request at the time of sale so arrangements could have been made with another vendor If you have any other questions or concerns, please feel free to contact me at ***. Thomas C***Executive Vice President

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was able to contact the selling dealer and obtain the date/mileage of the last oil/fuel filter change - 10/12/15,196mi. This is well within the recommended change interval of 20,000mi. This information is available within Chrysler's own computer system and should have been checked, or a call made to the selling dealer as I requested, before this service was undertaken. The failure to do so shows a complete lack of due diligence. I suppose now Ron Lewis Chrysler will blame the issue on bad fuel when in reality there's a proven issue with the truck and Chrysler and its agents must honor its warranty. The dealer must stop blaming the customer for its and Chrysler's failures. I will expect my account to be credited for the amount charged for this service. Nothing less will resolve this complaint
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our sales team has been working with FCA and Mr. and Mrs. [redacted] in an effort to trade them out of their current vehicle. All efforts in that endeavor have been exhausted and it is just not financially possible due to the difference of money owed on the vehicle, trade assistance, and current model...

pricing. Mr [redacted] authorized the dealership on Friday 05/52017 to begin repair of  the engine for an oil consumption issue. The Kuluzny's have been in a loaner since 4/17 at no expense to them.We will continue to keep the vehicle owner updated throughout the repair process.Thank you

We did sell and deliver this vehicle to Mr. [redacted] however, all service on this vehicle was done by a different Chrysler dealership in Ohio.  We would be glad to service the vehicle for him.  He can give us a call at 412-655-7500 to schedule an appointment for our technicians to...

diagnose any problems.Tom C[redacted]Vice President

Please be advised that since the purchase in 11/29/2011 this marks only the 3rd repair visit, one prior oil change in 2012 and a transmission repair on 02/2016. If the bolts are stripped on the wheel it happened where she had the tires replaced and state...

inspections performed, there is no documentation that we ever removed the tires. Thanks   Keith [redacted]     Service Director Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills A Member of the Ron Lewis Automotive Group ###-###-#### [redacted] www.ronlewisautomotive.com

Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills has already repaired the crack in the plastic in front of the cluster.  We have ordered the part that surrounds the ignition and will install it for our customer when it arrives. If you have any furthers concerns or questions, please contact...

me.  Steve P[redacted]Vice President

Good morning,        I spoke to Mr [redacted] and explained that I personally removed his name from the trade me out of my car list. He should receive no further communication.  Scott [redacted] General Manager Ron Lewis Chrysler Dodge Jeep Ram Waynesburg A Member of the Ron...

Lewis Automotive Group ###-###-#### [redacted]

We have spoken to our customer and have taken care of his concerns. Scott S[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I would like to address Mr. [redacted]’s concern that “if the service is required to prevent recurrence of an issue covered under warranty, then the service itself should be covered under warranty.”  The fuel injection service was necessary to remove the contaminants that restrict or clog the fuel...

injectors permitting the fuel filter to function at capacity.  According to the factory maintenance schedule, fuel filter replacement intervals should be every second oil change.  In the 3.0 diesel Ram, oil change intervals are every 10,000 miles. Mr. [redacted]’ vehicle mileage was 4,300 beyond this maintenance interval.  The diagnosis of the P0299 code is covered by the Chrysler factory warranty. Fuel filter replacement and any damage caused by not replacing at recommended factory maintenance intervals is strictly a maintenance item and maintenance items are not covered by factory warranty.Jim F[redacted]Service Director

Steve P[redacted], Vice President of Sales and Marketing has spoke with Mr. [redacted].  Mr [redacted] is to email a copy of the Chrysler letter to Steve P[redacted]   We are waiting for that email.  As soon as we receive a copy of the Chrysler letter we will contact Mr. [redacted] to discuss.

After being made aware that [redacted] had new and/or unresolved issues with his Ram truck, our Service Manager Ed M[redacted] contacted him on 02/13/18 and made arrangements to address the concerns.  On 02/15/18 Ron Lewis Chrysler Dodge Jeep Ram Fiat Cranberry received the vehicle and made the...

repairs. A loose connector was repaired for the concern of the heater controls being non operable, the damaged dash trim was replaced, and a ding in the passenger rear door was removed. All issues that Mr. [redacted] had have been resolved.  Thank you     Jim F[redacted] Service and Parts Director Ron Lewis CDJRF Alpha Romeo [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I purchased the truck in March, 2017, it had 20,381 miles on it.  Using the logic in the dealer's response, this means it was already 381 miles over the required maintenance interval.  Since this was a Chrysler buy-back, the selling dealer had an incentive to make sure all maintenance was up to date.  If they did not do so, that is still a failure of Chrysler and its agents (dealers) and so repair should be covered under warranty.  Additionally, I requested both in writing on my drop-off form and verbally over the phone that this dealer contact the selling dealer for guidance on addressing the issue since the failure to resolve it initially was the driver for the Chrysler buy-back for the original dealer.  Failure to do so shows a lack of due diligence on the part of the Ron Lewis dealership and a failure to deal in good faith.  I would still like my billing adjusted for the amount of the charge for this service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately there was no offer to review from the dealership, just the same lie told again.  IT WAS NEVER "verbally conveyed to the customer that Ron Lewis would pay the remaining
lease payments only".  Their exact words, over and over, were that "they will take care of the rest of the lease".  At NO POINT prior to the purchase was it mentioned that "the rest of the lease" only applies to the payment amount.  I was not informed of any of this becoming my responsibility until a month after the transaction.  I have said, and I maintain, that I would NOT have purchased this vehicle if I was advised I would have to pay additional fees to Kia.   Ron Lewis has purposely withheld the details until the transaction was processed, then switched the terms of the deal once I took possession of the vehicle.  BUYER BEWARE.  I will continue my campaign to bring consumer awareness to the shady practices at Ron Lewis.
Regards,
[redacted]