Superior Fitness

The general manager and sales manager met with customers on 11/02/16 to resolve customers concerns.  In the pursuit of customer satisfaction the warranty was re-instated at the expense of the dealer, no charge to customer.

Re[redacted] Ms. Patricia Cook: Mr. [redacted] purchased the Wrangler on 06/22/2013. The lift kit was on the vehicle when it was traded in by the previous owner. [redacted] CDJR did not install the lift kit, it is a non- Chrysler kit. Neither Chrysler Corporation nor [redacted] CDJR is responsible...

for that manufacturer's warranty. Any repairs associated with the front suspension would fall on the vendor that installed the lift kit and the lift kit manufacturer. The broken rear track bar is covered under Chrysler Corporations Manufacturer's Warranty. In order for Chrysler to pay for the repairs including the tow bill the customer must call Chrysler's Roadside Assistance to have the vehicle towed to the nearest Chrysler Dealer for warranty repairs per Chrysler's policy. We were not the closest dealer from the location of the break down or track bar failure. Mr. [redacted]'s Chrysler basic factory warranty is still in effect until 06/19/2016 or 36,000 miles and the powertrain warranty (internal engine, transmission, and drivetrain) is good until 06/19/2018 or 100,000 miles whichever occurs first. Chrysler Corporation will honor his warranty as long as it is in effect and Mr. [redacted] can have it serviced at any Chrysler Dodge Jeep Ram dealer in the country. After review, [redacted] CDJR and Chrysler Corporation are not responsible for any repairs involving the Non-Chrysler lift kit. Mr [redacted] would have to contact Chrysler Corporation to request, cancellation and refund of any existing factory warranties since any and all warranty statements are the responsibility of the manufacturer and not [redacted] CDJR.Sincerely,[redacted]Service Director

Since Mr. [redacted] purchased a pre-owned vehicle and since his selling dealer refuses to show him the maintenance records there is no way for him to know what maintenance was done nor how well the vehicle was maintained so he should maintain his vehicle by mileage. The issue of the check engine light  resulting in the P0299 under boost code on Mr. [redacted] truck was from contaminants restricting the fuel injectors due to the fuel filter not being changed.  I have attached both pages of the maintenance guide for his specific vehicle from Dodge Ram. Statements specifically pertaining to the fuel filter are high lighted. FCA (Dodge Ram) will not pay for maintenance nor for resulting repairs from lack of maintenance. Mr. [redacted] may consider contacting his selling dealer for possible reimbursement if that is where the vehicle was maintained. If he is in disagreement with the scheduled maintenance guide or FCA's policy regarding  maintenance he should contact the Chrysler Customer Assistance Center at [redacted].

Ms. [redacted] was offered a loaner vehicle each time she had any service work completed.  Unfortunately, the last time she dropped off her vehicle for service, our technician used the wrong tool and ended up damaging her door.  This issue was fixed at our collision center, which includes a...

guarantee.  While at our collision center, we also fixed a dent on the front passenger door, detailed her vehicle and gave her a full tank of gas. We are reaching out to Ms. [redacted] to set up a meeting to discuss this matter further.

On, 11/8/2017 at 12pm, I scheduled a meeting with Mr. [redacted].  At that point we agreed upon a suitable warranty that the dealership printed, signed and copied and handed to Mr. [redacted].  As of 11/8/2017, Mr [redacted] was satisfied with our resolution that he agreed upon.   Justin ** C[redacted]Sales ManagerRon Lewis Alfa Romeo/Pre-Owned Cranberry[redacted]
[redacted]
[redacted]
[redacted]A Member of the Ron Lewis Automotive Group

Ron Lewis Chrysler Dodge Jeep Ram Pleasant HillsMay 13, 2015To Whom It May Concern:On April 5, 2014 we sold [redacted] a 2005 Ford Escape with 64023 miles.We did a Used Car Inspection on the ear and found it to be in good condition, good miles,and road worthy to put 2 years or 100,000 miles...

warranty on Power Train only. This carwas purchased over a year ago and over 22,000 miles were put on the car and the carnever came in with any issues or for service.On Friday, May 13, 2015, I get a message from [redacted]’s daughter. I call her back and shesaid she just had her car inspected and a week later her boyfriend noticed a noise from therear of the car. She took the car back to the place that inspected the car and they took thestickers off I asked her, “Why would they inspect the car and then take the stickers off?”Then, [redacted], the mother, called me and I told her we would look at the car for her. [redacted]brought the car in on Tuesday, May 5, 2015. After inspecting, with one of ourmechanics, both rear wheel housings; the driver’s side rear had normal wear and rust andthe passenger’s side rear had the same wear and rust, but the shock was forced throughthe housing. This is not from normal wear. The damage was caused by the vehiclebeing overweight or off road riding; We should have taken pictures of the whole carinside and out to show you the condition of the car at that time.Thank you,[redacted]Used Car Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]