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Superior Solar Systems

925 Sunshine Lane Suite 1010, Altamonte Springs, Florida, United States, 32714-3804

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Superior Solar Systems Reviews (%countItem)

Joined League of Women Voters' Seminole County solar coop. Coop selected Superior Solar as the installer. A really good choice. I worked with Nick A in sales for several months, gathering information, before making decision to purchase. Nick supplied loads of data about my choices, was always available to answer "one more question". The process was amazing professional, informative, and truthful. Installation was done expertly and efficiently. One criteria was that the system be sized to cover all electric needs, with some excess capacity for expansion. This was a big concern for me. If not sized correctly, I would have limited options after installation. Nick nailed it. My electric bill since installation has been $10.59 a month - ***'s monthly minimum. And the system has generated enough power to send some back to the grid.

Superior Solar Systems Response • Aug 03, 2018

Thank you for the kind words! Nick's attention to detail is amazing, and his customers rave about him all the time. We appreciate you putting your trust in our company and we hope you enjoy your new system!

I had my solar panels installed in April 2018 from David S after a referral who had his done more than 10 years ago. David came out and gave us a price hat I was fair and then he had them installed on the day they he said he would. They look great and do exactly what they should, keep my pool at the perfect temperature for swimming. I'm very pleased that I went with superior solar and have already recommended them to my next door neighbor.

Superior Solar Systems Response • Aug 03, 2018

David has been with our company for nearly 20 years and has hundreds of happy customers who refer him all the time. He's a true professional! Thanks for taking the time to give us a review, and enjoy that warm pool!

Superior Solar provided an accurate estimate and installation date. Installation went very smoothly as estimated. The system works superbly. They are very quick to answer any questions that I may have. Very happy with the company and the installed solar system for my pool.

Superior Solar Systems Response • Jul 24, 2018

Thank you very much for taking the time to write a review. Our reputation has been built on word of mouth for over 30 years thanks to fine customers like you!

Very professional. Polite & knowledgeable sales person who came to the house and thoroughly listened to our needs. Sales rep & company returned all phone inquiries quickly. Workmanship on panels excellent. Highly recommend

Superior Solar Systems Response • Jul 24, 2018

We love reviews like this! Thanks for your business!

Superior Solar did a great job with both our solar water heater (years ago) and more recently with our solar electric panels. And, our latest electric bill for our 4,000 square foot home was only $9.41 (w/o any *** rebates since we received that months ago). So, we are super happy with our new solar electric panels.

Superior Solar Systems Response • Jul 24, 2018

Now THAT'S a power bill that nobody would mind receiving! Thanks for the awesome testimonial, and enjoy your solar energy systems!

Our experience with Superior Solar has been superb. From the initial consultation, through installation and permitting, to system operation, Superior always met or exceeded expectations. The Superior rep (Nick) helped us select the perfect PV system, which so far (8 months) has performed greater than expected. Highly recommended...go solar!

Superior Solar Systems Response • Jul 24, 2018

Great testimonial, thank you! In an increasingly crowded solar marketplace, online reviews are one of the most effective ways that consumers have to compare the experience and reputation of solar contractors in their area. Thanks for helping your online neighbors!

I highly recommend Superior Solar if you are looking for solar panels for a pool. They were very easy to work with. The quote was accurate and they even worked to get our panels installed earlier than we had hoped. We love how well the panels work and love using our heated pool. I only wish I would have called them sooner.

Superior Solar Systems Response • May 22, 2018

Thanks for your kind words and we hope you enjoy your warm pool for many years to come!

We love our solar heating system, it's a complete game changer for the pool. And I was relieved to see it come through Hurricane Irma completely unscathed (David showed me photos of hurricane surviving panels, but you can't help but be skeptical about that as one is bearing down on your house... but it really is that strong!), and was pleasantly surprised we had some swim-able temps in February. Our water temps are well in the 80's and I'm looking forward to the 90+ degree water that's just around the corner!

Superior Solar Systems Response • May 07, 2018

Another great testament to the hurricane resistance of our Heliocol solar pool heating systems! Thanks so much for your feedback!

We have a 25 year old Heliocol Solar System that continues to provide us with pool heat. Has been an amazing unit and would highly recommend it for anyone considering solar power for their pool.

Superior Solar Systems Response • May 07, 2018

Thank you for that great testimonial and we hope to serve you for the next 25 years!

David S and Superior Solar did an amazing job for my Winter Garden residential pool solar needs. Their price was competitive, the workmanship was "on-point", and my pool temperature is perfect! David worked great with my pool builder and with following up to ensure that everything is going well! They certainly do business the right way and I highly recommend them!
Scott N

Superior Solar Systems Response • May 07, 2018

Thanks for allowing us to help you go solar. We hope you enjoy your warm pool for many years to come!

Thank you Superior Solar for my electric solar system! The interface portal is such eye candy! I am truly enjoying watching my system save us money and use less electricity from the power company! A nice perk is to see the equilivant of how many trees I planted and CO2 Emmissions saved by my solar electric system. Solar Edge is a highly efficient and reliable product. Special thanks to the sales team of David and Nick for holding my hand and being there for me through this whole installation process and the service technicians: Frank, Jacob and Jason. Finally, Brooke and her team at*** contractors who repaired my stucco did a fabulous job. I am truly pleased with the entire Superior Solar experience and recommend them for your electric solar panel needs.

Superior Solar Systems Response • Mar 16, 2018

Thanks so much for your kind words. It's been a privilege helping you go solar!

I just want to say that we are very pleased with our new solar electric system. We wanted a unique set up as far as where the panels were installed. Our salesperson Bill went out if his way to make sure that we got exactly what we wanted. It was considerably more work for him and we really appreciate his ability to get it done. We also want to say that Jason, the electrician, and his helper were very helpful and informative. I would recommend this company based on our experience. PS - right now we are generating lots more power than we are using.

Superior Solar Systems Response • Mar 21, 2018

Thanks for your kind words and for choosing Superior Solar!

Superior Solar was eager to get me to sign the contract but failed to communicate at all after words. They are no understanding either.
We signed up for Superior Solar to install panels on our house. We were skeptical that solar could be installed due to our location but Superior was promising 80% plus coverage. After we signed up towards the end of November with them I could not find one other solar place to say our house could produce this much. The next closest place was saying 53% production. After signing up with them Superior Solar would not respond to my messages or calls with questions. It would sometimes take weeks to even get a call back from someone to inquire what was going on. We were left completely in the dark on what was going on with the installation. Delays were repeatedly blamed on the Holidays. Finally after call the main office at the beginning of February we were told that we could go ahead an schedule and installation date. 3 months with no communication and we had to call to schedule a date!!! I then went online and found out that the permits were not even filed until the very end of January. The holiday delays were not accurate. I then found out that I was going to be transferring for work and was going to need to sell my house and purchase a new one. I immediately called and cancelled install and wanted to have the panels installed on a new house. I was told that the work was already paid for (another non truth) and that I had to have them installed. I told them I didn't want them on the current house and I requested to have someone higher up call me back. I was given a name and number and called twice. Three weeks go by with no call back. I then get a harassing phone call from the sales rep demanding I let them install the panels immediately. I told him no and I no longer want to do business with them. I was then told I owe them tons of money.

After this experience I have no desire to work with this company. Their customer service is beyond unprofessional and lacking.

Desired Outcome

After this experience I have no desire to work with this company. Their customer service is beyond unprofessional and lacking. I have been lied to repeatedly and have no trust that my system would have actually produced the promised amount. I was also told that I had a guarantee for production but never received it after asking multiple times. This company is ridiculous.

Customer Response • Mar 23, 2018

From: Tim S (***
Sent: Friday, March 23, 2018 8:18 AM
To: ***
Subject: Fwd: Revdex.com Complaint Case# ***

Hello,

The business has reached out to me and we have come to an agreement and taken care of this case.

We went with Superior solar for our pool heater several years ago because we believed that it was the best product and then they would be there to service it down the road if we ever needed anything. When we got a new roof they came immediately to remove it and then reinstall it once the new roof was put up. When we needed service, they come out immediately. I have referred them confidently several times over the past several years.

After talking with other Solar Energy companies about getting solar for my pool, I met with David S from Superior Solar and knew I had found the right company. He was knowledgeable, experienced, thorough and absolutely unwavering in his confidence in Superior Solar. Both their products and their service. The entire process went very smoothly. The installers were pleasant and obviously very competent. Communicating with David was a pleasure. He always responded to texts or e-mails very quickly and was happy to answer any questions I had about my solar and how to use it. Now my pool is wonderful, and I couldn't be more pleased. I would absolutely recommend this company- Superior Solar.

Superior Solar Systems Response

Thank you so much for that review, Maribeth! Our entire team goes out of their way to provide the very best customer service in the solar industry and we're so glad to hear about your great experience with us. If you ever have any questions about your system, please don't hesitate to contact us. Welcome to the Superior Solar family and happy swimming!

We had seven HELIOCOL solar panels to heat our pool installed by Superior Solar 16 years ago in 2001. What an amazing product. We have not needed service in all that time. Recently, we had a new roof installed. David S was a joy to work with. He explained what needed to be done and never once tried to upsell us. We were contemplating just replacing all the panels since we were doing work up there anyway but David said he really didn't think it was necessary. He replaced all of the mounting hardware and pipes and brought everything up to code and explained that if we ever did need to replace a panel that it would be easy to just swap it out.

Fair price, great, honest communication and a great product that has stood the test of time. I highly recommend HELIOCOL solar panels and Superior Solar.

Superior Solar Systems Response

Thank you so much for that review, Tammy! Our team truly cares about our clients and goes out of their way to provide the best customer service in the industry and we were more than happy to have helped you keep your original panels. If you ever do need them replaced or have any questions, please don't hesitate to contact us. Until then, happy swimming!

I would like to take a few minutes to say thank you for all of the information you provided to my husband and I when we first reached out to your company for the Solar System. The time you took in answering our questions and addressing our concerns was exceptional. The crew who removed our old system and installed the new system did a superb job as well. Everyone was so very professional and knowledgeable. Everyone took the time to answer any questions we had throughout the process. I am incredibly impressed with Superior Solar!!! In addition, I find it incredibly impressive that you followed up with us after the project was completed to ensure we were satisfied with the job and again, to ask if we had any questions or concerns. We recently had our pool renovated, and the salesman we worked with was wonderful, however one thing he did not do, that you did...is follow up with us after the project, to ask if we were satisfied, etc. So, I want you to know that your follow up, goes a long long long way with us!!! It assured us that we were not just "a sale" but that customer satisfaction is your number one priority. I will HIGHLY recommend Superior Solar!
Thanks so much once again.

Superior Solar Systems Response

You are more than welcome, Laura, and thank you so much for writing that review! We go out of our way to truly provide the very best customer service in the industry and our team takes great care to ensure that our clients are happy with their system, the installation and our work in general. Please, if you have any questions about your new solar system, do not hesitate to get in touch with us. Welcome to the Superior Solar family.

We live in Altamonte Springs and heard about Superior Solar from *** when we had our pool resurfaced. We contacted David S of Superior Solar and he showed up the same day. You talk about professional and full of information. Even though we contacted other Solar companies we were sold on Superior Solar as soon as we met David. Our pool temperature (screen enclosure) averaged about 79 to 82 degrees. The Superior Solar crew had our system installed in one day, professional job! Our pool is now averaging 92 degrees. I went swimming at 1am and it was awesome. We can't wait until colder days during the winter, we will be swimming! Highly recommend this system and our electric bill hasn't changed one penny! Thank you David and crew.

Superior Solar Systems Response

You're very welcome, Bill! We were more than happy to help you go solar and we take a lot of pride in providing the very best customer service in the industry. Please don't hesitate to get in touch with us if you have any questions about your new system--until then, happy swimming and welcome to the Superior Solar family!

We built a pool and then decided to add solar for our heating system. We called 3 companies for quotes and Superior Solar really impressed us! David was very knowledgeable and professional. The install was done a short time afterwords. They were very professional and efficient. Our pool temperature has been wonderful ever since! We love this company!

Superior Solar Systems Response

Thank you so much for leaving that review, Dan and Carly! We were more than happy to help you go solar and we're so glad to hear that you're loving your new pool heating system. Our whole team goes out of their way to provide our clients with the best customer service, installation and solar products in the industry. Happy swimming--we hope you enjoy your system for many years to come!

Superior Solar is awesome! David and Nick were very professional salesmen and took the time to really explain their product and answer any questions. No hard sale just good conversation. The crew who installed were great. Very informative and respectful. We couldn't believe how quickly the pool heated up. We had a party the next day and everyone loved it! We HIGHLY Recommend SUPERIOR SOLAR.

Superior Solar Systems Response

Thank you so much for that review, Kathy and Joe! We were very happy to help you make the switch to solar. If you ever need anything in the future, please do not hesitate to contact us. Welcome to the Superior Solar family and happy swimming!

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Address: 925 Sunshine Lane Suite 1010, Altamonte Springs, Florida, United States, 32714-3804

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+1 (407) 331-0305

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