Supershuttle International, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They promised to send me a check in the following days. And they have acquired my mailing address via the phone call. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has refunded $87.00 back to the card on file and attempted to contact the customer, and would like to speak

to the customer to help resolve their concerns.
Sincerely,
 
Customer Care

To Whom It May Concern,
               
Thank you for providing the information pertaining to complaint...

#[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.    
Sincerely,
 
Customer Care

To Whom It May Concern,                                     Thank you for providing the information...

pertaining to complaint #[redacted] for David Beck and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has requested the customer to call in to discuss their concerns. Sincerely,  Customer Advocacy

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.   SuperShuttle has contacted the customer and is waiting for follow up from the customer, and needs to speak to the customer to help resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,                 Thank you for...

providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the customer and needs to speak to the customer to discuss the case.   Sincerely,   Customer Care

To Whom It May Concern,

                                    

Thank you for providing the...

information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.   

 

Sincerely,

 

 

Customer Advocacy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Update:May 30, 2014, I was contacted by [redacted], a Super Shuttle representative.  [redacted] said “…that I would be reimbursed an additional $53.50…” totaling a full reimbursement of $107.00.  June 2, 2014, I have received the full reimbursement of $107.00.  Thank you Revdex.com for working so efficiently to help me resolve my dispute with Super Shuttle. Regards,[redacted]

To Whom It May Concern,

                                    

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has resolved their concerns.  

 

Sincerely,

 

 

Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Business stated that refund was sent to my bank on June 5, 2014.  The refund is not in my bank.  Previously, business stated they had sent a refund to my bank and blamed the bank for lack of refund.  Later, business apologized and stated refund was never sent.  I will wait until I see the refund actually in my bank before I consider the matter resolved.

Regards,

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has attempted to resolve their...

concerns. Sincerely,
 
Customer Care

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.     Sincerely,   Customer Care

To Whom It May Concern,                                   

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the

customer and has attempted to resolve their concerns.  

Sincerely,

Customer Care

I want to file a complaint about one of the drivers of Super Shuttle. We had a reservation in Anaheim, CA to be taken to Orange County airport. Our pick up time was 12:45-1:00pm. We were in the lobby of the hotel at 12:00. I started looking for the driver around 12:45 and found him in a parking lot almost next door. He, [redacted], approached us and started the conversation by yelling at us that we were late. Not just upset, but yelling at us. I told him we weren't late and he continued to yell at us. We started loading our bags in the van and he continued his anger. I asked him if he was going to stop yelling now and he said no. I finally told him to "shut up". His behavior was hostile and highly inappropriate. We pulled out of the parking lot at 12:52 so we were not late but he wouldn't stop complaining. On the drive to the airport he had no problem being friendly to the only man in the vehicle. We were two women traveling and he was nothing but hostile towards us from the beginning. Whether or not it has anything to do with women or men we were harassed by the driver of the vehicle.

I had a confirmed reservation for a 5 am pickup at my friend's house to go to the [redacted] airport for my 8:15 flight on 2/22/2015. My phone was low on battery and I didn't have a charger with me so I turned it off for the night, turning it on at about 4:45 am so I wouldn't miss any notification. During the night, the Boulder received approximately 3 inches of snow. Not enough to shut the town down by any means. I checked my flight, and everything was on time. At 5:15, I noticed an email sent at 4 am that my reservation had been canceled. I also had a voicemail message stating that they were not servicing Boulder due to weather. My friend drove me to the bus station for the bus which was 45 minutes late. While waiting for the bus in the 14F weather, I saw a SuperShuttle van drive by. So clearly they were servicing Boulder, just not me. The bus arrived at the airport at 7:45 am. By some miracle, I made my flight, but under ordinary circumstances this would have been impossible due to SuperShuttle's cancellation. I was lucky this time, but if you are making plans with them, I recommend having a solid backup plan. I am extremely disappointed in their service and I feel that I was lied to about their service in Boulder on that day, perhaps because I was in an inconvenient location. I will not be using them again.

Review: I used SuperShuttle on a trip to Washington DC with a group of 20 students. I prepaid roundtrip transfers from the [redacted] to [redacted]. While at the resort, I booked multiple trips for my group to travel to the [redacted]. I was overcharged on one of these trips. I did not find the overcharge until I recieved my credit card statement. I called and talked to [redacted] and she assured me it would be taken care of. I think they thought I would forget about this overcharge, since it has been a year since it happened. The case number listed is from an email from [redacted] CSuperShuttle Case# [redacted]Desired Settlement: I hope to have the overcharge amount refunded to me by check or refunded to my credit card.

Business

Response:

To Whom It May Concern, Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns. Sincerely, Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response I received from Super Shuttle was a non response because it was not true. They have not tried to contact me, and they have my email address. They had replied to a few a my emails, and then there was not action or further contact. I have not had replies from my last two emails. I have attached the emails that I have sent with the responses. If the company truly wants to contact me, they have my email. I simply want the unlawful charges refunded to me. They billed me for a trip that I did not take.

Regards,

Business

Response:

To Whom It May Concern, Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the customer and has let the customer know the refund was previously processed on 7/20/15 back to the card on file. Sincerely, Customer Care

Review: In the last month I have had three issues with SuperShuttle, their service, and their drivers. On Friday, November 13, 2015, a guest coming from the UK to UC Berkeley campus was dropped off by the shuttle driver in the middle of campus because the driver couldn't find the hotel - Faculty Club. This is inexcusable. I filed a complaint with SuperShuttle and have heard nothing from them. The drop-off location - Faculty Club - in Berkeley was set up by me with a customer service representative at SuperShuttle. Then, on Thursday, December 3, 2015, a different shuttle driver driving a more expensive private van from Oakland Airport dropped another guest off in the middle of campus, in the rain, because s/he could not find the Faculty Club. Finally, on Friday, December 4, 2015, I hired an ExecuCar to make sure there were no more issues - the driver couldn't find the Faculty Club. I want all my money back on these reservations that didn't provide the service I paid for: ExecuCar Reservation Confirmation [redacted] - $126.00; Express by ExecuCar Reservation Confirmation 8605445 - $70.80; and SuperShuttle Reservation Confirmation [redacted] $42.00.Desired Settlement: I would love to think that SuperShuttle will get their act together, but I have a feeling it's only a matter of time before UC Berkeley will ban their services.

Business

Response:

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted]or [redacted] and

allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the

customer and has attempted to resolve their concerns.

Sincerely,Customer Care