Supershuttle International, Inc.

To Whom It May Concern,                                     Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Advocacy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I returned a phone call from [redacted] from Super Shuttle's Advocacy Dept. on 3/11/2014.  My complaint was assigned the following number by Super Shuttle: [redacted].  On 3/12/2014, I again attempted to reach [redacted] and was successful.  I had a lengthy conversation with [redacted] from the main office.  She professed her apologies with my concerns regarding our terrible experience.  She offered and has actually refunded us $148.00 to cover 1 part of the drive.  [redacted] also assured me that she was going to contact the Houston, TX office to attempt to get us the rest of our requested refund.  She stated that she, herself would be in touch with me in 10 days from our conversation with a response to my request for the additional refund.  She validated my concerns and stated that the issues I complained about were in no way acceptable and again apologized for our horrible experience.  Unfortunately, Super Shuttle franchises out to their drivers and I can certainly see how difficult it would be to maintain continuity.  That being said our experience was flawed not only with our horrible experience of waiting for a shuttle, but also with our many phone calls to many different people to gain resolution.  I ask that this complaint not be closed until I get the final response from [redacted] from the Advocacy Department for Super Shuttle as I will only be satisfied with a complete refund of our entire cost as we incurred far more costs in relation to missing our flight than the entire cost of the Super Shuttle reservation.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Supershuttle Inc. has agreed to refund my round trip fare while until now I only received the one-way fare. I will wait until for the business to perform this action as they promised.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund that I requested and will consider this complaint closed.

Regards,[redacted]

SuperShuttle has contacted me directly regarding complaint ID [redacted]. They took my complaint seriously, are taking steps internally to have the issue resolved for myself and for future customers, and have offered me a refund of my fare. I accept their response as more than sufficient.

Regards,

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint...

#[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to help resolve their concerns.     Sincerely,   Customer Care

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint...

#11565474 for Kevin Hicks and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve their concerns.     Sincerely,   Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted]   and allowing us the opportunity to research their...

complaint.  SuperShuttle has attempted to contact thecustomer and has attempted to resolve their concerns.   Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Many thanks again for your help.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint SuperShuttle Miami has contacted the customer and has attempted to resolve their...

concerns.   Sincerely, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint....

 SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,                     Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle...

has contacted the customer and has attempted to resolve their concerns.  Sincerely,Customer Advocacy

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

 Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,
               
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has again informed the customer of SuperShuttle’s terms concerning lost and left behind items as stated on our website. Passengers are responsible for their own luggage and any items placed by themselves or SuperShuttle representatives in the van. SuperShuttle and its operators are not liable for lost items left behind in the vehicle by a customer. SuperShuttle assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property. SuperShuttle will not be compensating for left behind item.
 
 
Sincerely,
 
 
Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was asked to call back the customer service. However I am not willing to engage directly with them based on my horrible experience with their customer service. If their response is a PR gimmick, then I am not longer willing to waste my time having conversation with them over phone (I already did for 30 minutes on the day of my travel).

The voice-mail mentioned that they have refunded the amount that they owe me (after filing this complain with Revdex.com; three weeks after of the date of incidenct). I simply want the merchant to send a written confirmation (through this portal) of refund, with date of transaction/transaction ID for such refund. Once I receieve my money back then this matter can be considered settled. They need not contact me directly.

PS: I hope that Revdex.com can keep this incident posted online for future customers who can be make the right decision while choosing a shuttle/taxi and avoid suffering from a horrible experience.

?

Regards,