Supershuttle International, Inc.

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their concerns
Sincerely,Customer Care

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still haven't recieved my credit of $32.04Regards,*** ***

To Whom It May Concern, Thank you for providing the information pertaining to
complaint #*** for *** *** andallowing us the opportunity to research their complaint. SuperShuttle has contacted thecustomer and has attempted to resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the customer and has processed the refund of $on 7/30/back to the card on file. Sincerely,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Supershuttle Inchas agreed to refund my round trip fare while until now I only received the one-way fareI will wait until for the business to perform this action as they promised
Regards,
** **

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns, and informed the customer the refund was processed back to the credit card on file on 7/17/14.Sincerely,Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was asked to call back the customer serviceHowever I am not willing to engage directly with them based on my horrible experience with their customer serviceIf their response is a PR gimmick, then I am not longer willing to waste my time having conversation with them over phone (I already did for minutes on the day of my travel)
The voice-mail mentioned that they have refunded the amount that they owe me (after filing this complain with Revdex.com; three weeks after of the date of incidenct)I simply want the merchant to send a written confirmation (through this portal) of refund, with date of transaction/transaction ID for such refundOnce I receieve my money back then this matter can be considered settledThey need not contact me directly
PS: I hope that Revdex.com can keep this incident posted online for future customers who can be make the right decision while choosing a shuttle/taxi and avoid suffering from a horrible experience
?
Regards,
*** * ***

To Whom It May Concern,Thank you for providing the information pertaining to complaint #*** for *** *** and allowing us the opportunity to research their complaint. SuperShuttle has contacted the customer and has attempted to resolve their
concerns. Sincerely,Customer Care

To Whom It May Concern,
                                   
Thank you for providing the information pertaining to complaint #[redacted] for [redacted]   and allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the
customer and has attempted to resolve their concerns.  
Sincerely,
Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,
                                     
Thank you for providing the information...

pertaining to complaint #[redacted] for [redacted] and
allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the
customer and has attempted to resolve their concerns.  
Sincerely,
Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer...

and has resolved their concerns.   Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has...

attempted to contact the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. Supershuttle has refunded the full fare and I consider this complaint resolved. Thank you very much for your help!
Regards,
[redacted]

Revdex.com:
 I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,
                                    
Thank you for providing the information pertaining...

to complaint #[redacted] for [redacted] and
allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the
customer and has attempted to resolve their concerns.  
 
Sincerely,
 
Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted]and allowing us the opportunity to research their complaint.  After the original case from the customer was...

filed on 2/4/14, SuperShuttle contacted the customer on 2/17/14.  At that time SuperShuttle explained to the customer that GPS records from the van on the date of travel show the van wason site at the pick-up address for nine minutes. The driver had to leave and no-show the customer to continue on with other routes, and no refunds would be granted.  When customers book reservations on the SuperShuttle website a phone number is required to book the reservation.  When booking their reservation on the website the customer entered all zeros instead of a phone number.  The driver did not have a valid phone number to call to advise the customer the van was on site for the pick-up and needed to depart.The last contact from the customer was on 2/21/14, when their request for SuperShuttle’s proprietary GPS records was denied.  This case has been closed as denied since 2/21/14.Sincerely, Customer Care

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their...

concerns.  
Sincerely,Customer Care

To Whom It May Concern,                                 
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and
allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the
customer and has attempted to resolve their concerns.  
Sincerely, 
 
Customer Care

Reservation Reference Number with super shuttle: 4151367

I booked a round-trip to and from San Francisco airport from Walnut Creek for an international flight on July 31st, 2016 (Flight Date/Time: Sunday, July 31, 2016 4:45 pm). My scheduled pick-up time was at 12: 30 pm. I called a week ahead to clarify their baggage policies. For starters, this ultra-rude lady from super shuttle customer support would roll right over you, without letting you finish your questions. I never got my questions answered from her (she was too difficult to understand anyhow and I couldn't wait to hang-up on the seemingly patronizing woman). Some high caliber customer service from them (and this was just for starters!).

Then, they call a day before to give a courtesy reminder that I was to be picked up at my home address the next day. All good, HOWEVER, this is where it gets really classy: I called 15 mins. prior to my scheduled pick up time, and the automated message said that the driver was 14 miles away. I said fair. Then I called back 5 mins. prior, and the message said that he was 12 miles away now. Still fair. I waited outside for a good 15 mins., NEVER heard from them once, and called back 15 mins. AFTER my scheduled pick-up time, for an international flight (I had to be at the airport at-least 2 hrs. prior to my departure time). They kept routing me to customer-service, who then would put me on hold for more than 5 mins. each time, to just revert back to me with a status update. By 1 pm, I was in a full panic mode, hung up again, and called back AGAIN, hoping to reach another customer service associate who was intelligent enough to at-least provide a prompt update. Then at 1:10 pm a customer service representative calls from their Phoenix office (480-403-5013), and tells me that the vehicle scheduled for my pick-up broke-down and they scheduled another one, but this time the driver was apparently stuck in traffic (San Francisco Marathon), and cannot give me an estimate of when he could make it if at all??!!! Another equally intelligent customer service rep (602-244-9000), also calls back, says the same, and claims to help me by 'canceling and refunding my reservation fully'. This was at 1:10 pm, a good 40 mins, AFTER my scheduled pick-up time,for an international flight.

So apparently this business doesn't factor in delays prior to departure, and 'conveniently' offers cancellation as the final solution after the customer repeatedly calls them back for a status update after the fact??? And they actually hung-up on me when I asked for an alternate solution. This IS their customer-service and ultimately their worth.

My family remotely scheduled an Uber pick-up for me next, who was at my door by 1:30 pm. The driver was empathetic enough to the situation created by the super-shuttle people, found a DETOUR to the San Francisco Marathon route, and put me at the airport by 2:42 pm (on the dot!). I was able to make my flight comfortably after that.

This episode and the way that it was handled clearly educated me that low-grade businesses such as Super-Shuttle should be thrown out of business (amusing that they think they are indispensable). With other services such as Uber, you are at-least GUARANTEED to get where you need to get to, on time (which is of far more consequence in terms of time and money).

Whether Revdex.com takes this issue seriously or not (funny that they claim that they are still a Revdex.com 'accredited' business with this conduct), I will actively work towards convincing patrons away from this low-caliber business.