Supersonic

As a sign of good faith we have approved the below 2 tickets:
ticket #[redacted]
ticket #[redacted]
However, since the rest of the user's tickets were denied by the advertisers as they were not completed via our offer wall, thus they will remain denied and unfortunately the issue cannot be resolved differently. 
This will be our final reply on this matter.

Hi,
 
All user's complaints have been replied to.
For offers in which the advertiser did not approve the completion as one that took place via our offer wall, the ticket was denied accordingly.
 
If you would like us to re-check a certain offer, please send us the relevant ticket...

number. 
 
Thank you
CS Team

Complaint: [redacted]I am rejecting this response because:I'm not the only one that Supersonic does this to, and multiple times. If the offers aren't coming through the offer wall they need to fix it. I don't have this problem with the other company, Tapjoy. They resolve matters fairly. Sincerely,[redacted]

Re: [redacted]
 
The user has several offers which were denied from the advertiser end:
Ticket #[redacted] - Purifier - not approved as a completion that took place via the link we provided.
Ticket #[redacted] - LifeLock -  not approved as a completion that took place via...

the link we provided.
Ticket #[redacted] - VideoStripe  -  not approved as a completion that took place via the link we provided.
 
Therefore we are unable to approve tickets that were not approved by the advertisers as valid completions.

Dear User,
 
Thank you for contacting Supersonic.
 
We regret to hear that you have not received credit for a completed offer. In order to check your offer completion, we would ask you to first open a missing credits ticket via your Support & Status page. Please follow the...

following steps:
 
Mobile Users:1. Go to your Supersonic offer wall page 2. Click on "Missing Points?" at the bottom of the offer wall.3. Choose the offer you have not received credit for and click on the"Missing Points?" link.4. Fill in all necessary information [Valid email address & minimum of 50 characters].5. Click "Submit Ticket."
 
Web Users:1. Go to your Supersonic offer wall page and click on the Support & Status link at the top of your offer wall page.2. Choose the offer you have not received credit for and click the "Missing Points?" link.3. Fill in all necessary information [Valid email address & minimum of 50 characters].5. Attach your offer completion proof with the date and your email address visible. 6. Click "Submit Ticket."
 
Please include your ticket number in all your communication with us.
 
For all other inquiries, please contact our support team at [email protected]

We have approved ticket[redacted] as a courtesy to the user.

Dear User,
 
Please provide us with the support ticket number for missing credits so we may know to which offer you are relating to.

Complaint: [redacted]I am rejecting this response because: I completed each offer/ticket EXACTLY AS REQUESTED and sent screenshots for each of them, showing step by step how I completed each one. Most of the offers are just as easy as to go to supersonic offerwall, click on an app, download it and run it. There is NO way to deny these kind of tickets. When an explanation was requested on "what did I do wrong" so that I can complete the offers as "requested", they give NO explanation (because there is NONE to justify not paying for the offers). They "responded" to each tickets with an "automatic reply", a computer generated one, explaining nothing, solving nothing. Just denying the reward for no reason.
This company is trying to get out of paying their customers. Of the advertisers are cheating us all. I don't care who's fault is it. I just want to get all the Diamonds I am owed. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 I have shown proof and I was still denied. I don't think I should be denied because there's apparently A glitch in their system.Sincerely,[redacted]

Dear User,
 
Please send us your support ticket number as we could not find any ticket related to email address[redacted].
 
Once we have the ticket number, we will be able to check the matter further.
 
Thank you

Hi,
Re: Ticket #[redacted].
The user's ticket was approved by the advertiser on June 28th [redacted] and the user received her 3270 points accordingly in the game app Covet Fashion.
 
Thank you

Complaint:...

[redacted]
I am rejecting this response because:I sent you multiple screenshots, attachments, time stamped photos. I told you when and how I completed the offers. I was even charged this month for the offers an I never got credit from you guys. To me an from what I have read in the imvu forums you are nothing more than scam artists. I have waited almost a month not for what should have taken minutes. The fact I had evidence an gave it to not only you but to the Revdex.com should tell you I was truthful. Fact is you just refuse to do the honorable an right thing. I will never do business with you again an have already stopped my friends from doing so. Imvu is also in the process of looking into my claims so gl in keeping then as a partner company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: As I said just proves that your company are indeed scam artists.
Sincerely,
[redacted]

Hello, Regarding tickets #[redacted], #[redacted], #[redacted] and #[redacted]: Unfortunately the advertisers confirmed that these are not valid offer completions that took place via the links provided on our offer wall and therefore, we cannot approve these tickets.