Superstition Springs Chrysler Jeep Dodge

Bought a NEW Jeep from Randy. Just need to know where he got the Jeep lifted at. Please help

I discussed the situation with Mrs. [redacted] on 10/22/2014 in my office and agreed to replace the brake rotors for free as long as she was willing to pay for the brake job in the amount of $149.95 plus tax.  She stated that it was a reasonable offer and that she would get back with me that...

same afternoon while her vehicle was being serviced.  She never called nor came by my office when she picked up her vehicle.  I will extend this offer through November 30, 2014.  **

Mrs. [redacted] was contacted immediately to schedule an appointment for inspection and repair.  The vehicle was brought in and the repairs have been completed (repair order [redacted]) with no charges to Mrs. [redacted].

We have made every attempt to get Mr. [redacted] financed by a financial institution with NO success.  Upon the last financial institution declining Mr. [redacted]'s application we have made numerous attempts to get Mr. [redacted] to return the vehicle to no avail.  Mr. [redacted] signed...

a contract that states the following:  Additional Terms, Agreements and conditions on line number 12 states the following:  SELLER'S RIGHTS IN ABSENCE OF CREDIT APPROVAL: (a) You agree to furnish us any documentation necessary to verify information contained in the credit application. (b) You acknowledge that it may take a few days for us to verify your credit and assign this Contract.  In consideration of our agreeing to deliver the Vehicle, you agree that if we are unable to assign this Contract to any one of the financial institutions with whom we regularly do business pursuant to terms of assignment acceptable to us, we may cancel this Contract. (c) In the event we cancel this contract, we shall give you notice of the cancellation>  Upon receipt of such notice, you shall immediately return the Vehicle to us in the same condition as when sold, reasonable wear and tear excepted, and this Contract shall then be deemed cancelled.  We agree, upon cancellation of this Contract, to restore to you all consideration we received in connection with this Contract, including any trade-in vehicle.  (d) In the event the vehicle is not immediately returned to us upon notice of our cancellation of this Contract, you agree to pay and shall be liable to us for all expenses incurred by us in obtaining possession of the Vehicle, including attorney's fees, and we shall have the right to repossess the Vehicle with free right of entry wherever the Vehicle may be found.  (e) While the Vehicle is in your possession, all terms of this Contract, including those relating to use of the Vehicle and insurance for the Vehicle, shall be full force and all risk of loss or damage to the Vehicle shall be assumed by you, you shall pay all reasonable repair costs related to any damage sustained by the Vehicle while in your possession or control of and until the Vehicle is returned to us. 

This contract has been signed by Mr. [redacted] and we have not and can not get a financial institution to extend credit, the only resolution to this concern is to have Mr. [redacted] return our vehicle or force us to induce additional cost for the both of us by having the vehicle reprocessed.   

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Do not believe their add prices they add 1400 to every price even if you do not want the service.

In regards to income, to best serve Ms. [redacted] our salesman took the time to review how she calculated her current income and asked how many hours a week she worked.  We found that she was not using the standard formula and then showed her that by taking her hourly rate and multiply it by forty hours.  Then take her weekly income and multiply it by fifty two weeks.  We then took the total number and divided it by twelve months and derived with a monthly income.  The amount difference was $426.00 for Ms. [redacted] and $133.00 for Mr. [redacted] totaling $559.00 per month.  We do this in the best interest of our clients to make sure we can get them the best financing and payments possible.  We take every precaution to prevent fraud.  Upon agreement we had Ms. [redacted] and Mr. [redacted] verify, approve and sign the accurate income documents prior to proceeding with the transaction.  In regards to the price of the vehicle, with the agreed upon price (market value) and the negative equity (balance between what was owed and what the vehicle appraised for) on the trade in, the amount is accurate.Upon further research regarding the trade in, Ms. [redacted] owed $11,843.98 and we listed $12,000.00 on the payoff verification form.  We have issued a check in the amount of $11,843.98 to the lien holder and when we receive the title, we will then send Ms. [redacted] a check in the amount of $156.02 for the balance.

This business  mislead me into making a choice based on when they sold me the vehicle.  It's all on tape with their warranty company. The emails from them point to the fact that I was mislead and only then did they void the "free of charge " warranty.  I find it odd that the dealership had the recording of my statements to the warranty company. Are these two business one company?  It would then be obvious why I was mislead. Buy a used car, mislead the purchaser, void ,warranty, and denied involvement. No warranty is free, someones paying for it, Wether it's in the price of the vehicle or its in the price of the service , someone paid to have employees in place to deal with answering  phones, and paying claims and etc. Obviously I won't do business with them again . But hopefully my loss won't be repeated with other customers.  I belong to a very large Jeep group and we have discussed this at length with them in hopes of sparing others the false advertising at play here.

Not only is there no resolution to the matter. The dealership scheduled for us to...

come in and then called us the next day to cancel appointment and said that there was nothing that they can do about it. Today I received another call from the dealership asking if I am satisfied with the service. I informed them they owe us for the multiple credit pulls that they did without our permission and was told that they don't owe us anything. They said that they would attempt to retract the hard inquiries. This does not fix the fact that our scores have dropped on all 3 credit companies (even though we were told that they use 1). Problem NOT resolved. A dealership not honoring their online prices, pulling out credit reports many times without permission and now continue to call to see if we are satisfied. They stated that getting us a loan would be at a high interest rate due to inquires (their inquiries to drop our scores).  FCRA states that credit cannot be pulled more than once without permission. Our credit scores are  higher than the last vehicle purchase yet they doubled the interest rate to finance the  vehicles that we are interested in.

I believe our position was made clear in the previous statement.  If the customer would have followed the appropriate vehicle maintenance process to support his contract, the contract would still be valid.

We were able to review all the documents from Ms. [redacted] purchase on July 27,2016.  We have attached a final copy of the Motor Vehicle Retail Installment Sales Contract and Purchase...

Money Security Agreement signed by Ms. [redacted] on July 30, 2016.  We Superstition Springs CJDR were not able to assign the original Motor Vehicle Retail Installment Sales Contract because of several reason which were documented and sent to Ms. [redacted]. She was informed through Adverse Action Letters from each lender and Superstition Springs CJDR. The original agreement was cancelled under section 12 (B) of the Motor Vehicle Retail Installment Sales Contract dated July 26,2016. She agreed to the new terms and signed the new agreement on July 30,2016.  She is able to obtain her own financing and pay this loan off early without penalties or fees as stated in the Prepayment section of her Federal Truth and Lending disclosure.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait   for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ms. [redacted] is correct that she purchased and new 2015 Dodge Dart.  Ms. [redacted] submitted an online application and entered the income amount for both her and her cosigner.  When an online application is submitted, no modifications can be made.  Upon reviewing the income levels...

provided by Ms. [redacted] we also had her and her cosigner initial document verifying the income amounts.  In regards to the payoff on the trade in, Ms. [redacted] provided us with the amount and signed a document stating that if the amount was inaccurate that she would be responsible for variance.  That is why her previous financial institute is seeking payment.  During the entire process with the Sales Person and Finance Manager we continued to make sure all questions and concerns were addressed.  Upon completion of the Sales process, Ms. [redacted] thanked us for taking her out of her devalued trade (vehicle had a bad car fax causing a severe drop in value) and putting her into and new Dodge Dart.

We were able to review all the documents from Ms. [redacted] purchase on July 27,2016.  We have attached a final copy of the Motor Vehicle Retail Installment Sales Contract and Purchase Money Security Agreement signed by Ms. [redacted] on July 30, 2016.   Superstition Springs CJDR were not able to assign the original Motor Vehicle Retail Installment Sales Contract because of several reason which were documented and sent to Ms. [redacted]. She was informed through Adverse Action Letters from each lender and Superstition Springs CJDR. The original agreement was cancelled under section 12 (B) of the Motor Vehicle Retail Installment Sales Contract dated July 26,2016. She agreed to the new terms and signed the new agreement on July 30,2016.  She is able to obtain her own financing and pay this loan off early without penalties or fees as stated in the Prepayment section of her Federal Truth and Lending disclosure.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] Correct I did apply online and just yesterday I recieved a denial of a loan due to bad credit and insufficient history for my co signer, the finance manager re do a application (I'm assuming) and yes we did initial our income however we did one first then the sales guy came back and made us signe another one that had more then what I originally had, he stated thats how much we actually make and being it was my first time I thought he got that information through my social, they did a dirty scam and now I am letting my bank know because I refuse to pay 30,000 for a car thats only worth 18,000 at other dealerships.

Mr. [redacted] has called my Finance Director and stated that his wife will be bringing the vehicle back to the dealership.  Mr. [redacted] has also asked the Finance Director to consider selling and attempting to finance a different vehicle.  We will make every attempt to assist Mr. [redacted] with another vehicle as long as he returns the current one.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I totally disagree with the Auto Dealer response. they contact me and harassing/threatening me. If that was the case from the beginning me purchasing the vehicle  why did it take them over week to tell me the finance wasn't approved. their the one messed up from the beginning. I did mention that im working out of state. If I wanted my vehicle back within a week the dealer would have already told me you already signed the contract agreement. its easy for them to screw us customers over and ruin our credit. they should be more responsible, honest, and review the customer purchase . makes me wonder how many customer they screwed over. I still say its the auto dealer fault. 

Regards,

Mr. [redacted] purchased his vehicle on June 18, 2015 and with the purchase we offer a Lifetime Powertrain Warranty at no cost to the customer.  What is required to maintain that warranty is for Mr. [redacted] to follow the Factory Maintenance schedule for his specific vehicle.  If Mr....

[redacted] chose not to have the maintenance performed at the selling dealership, he would have to call the warranty administrator for authorization and the number was provided.  This is clearly stated on two documents that were signed and initialed by Mr. [redacted].  He did make a call to the administrator on October 26, 2015 requesting that he perform his own oil and filter changes and was told that self-performed scheduled maintenance is not recognized as a licensed facility and would not be approved.  He was then told that he exceeded the factory maintenance by mileage and that his "FREE" Powertrain Warranty Forever will be cancelled for non compliance.Mr. [redacted] has claimed that he talked with individuals by the name of Paul and Tom stating they provided him with invalid information.  Our Finance, Sales and Service Employee's are fully trained and tested on this Warranty Process on a monthly basis.  I have also researched my employee records and at no time have we ever employed anyone by the names of Tom and/or Paul in our Service Department.
It is plain and simple, we offer an extended warranty at no cost to the customer.  All we ask is that the customer follow the factory maintenance to insure maximum performance on their vehicle and when a customer agrees and signs a contract we entrust that they will comply.  If they do not, we have no choice but to void the agreement.
Signed contracts and acknowledgements available for review.

Mrs. [redacted] completed a endorsed credit application with the intent to purchase a vehicle.  She returned to the dealership a second time attempting to purchase a vehicle.  Again, we were unable to obtain financing.  By law we provide an adverse action letter explaining why we were unable to obtain financing.  We were unable to agree upon a sales price or terms with Mrs. [redacted].  Our Owner and Finance Director made numerous attempts to review the matter with her and during those attempts she verbally abused our Finance Director and she then hung up and we have not had any further conversations with her.   Kenneth A. [redacted]Director of Operations6130 E. Auto Park Dr.Mesa, AZ 85206[redacted]

Please don't buy from here, this is the worst place we have ever tried to do business with. They start with a $1400 scam on a Forever Warranty, that every car they sell there, must have. They take your license and car keys (trade-in) and won't return them to you, even though we asked for them back several times. Making a long story short, we actually worked a deal with them, gave them our credit card to hold a used vehicle they had, at their suggestion. They promised to have the car prepared(window tint, protection coat, etc.) for us to pick up in a few days, as we were paying cash . Found out a couple hours later that they sold the car to someone else. I understand they sold the car for more money than our deal and were able to finance. Their salesman's are puppets for their incompetent bosses, like Joe and Anthony. Tried to contact their general manager, who never even got back to me. Expect this place to go under soon, doing business this way!

I was never advised of the cancellation on July 26th, considering I never went in that day. I purchased the unit on July 27th, then was called by Harvey to come in when I could to sign my finance papers which again, I assumed I signed on July 27 2016 when I was handed the keys.